Audioboxer
"The international shipment has been processed in the parcel center of origin August, 11 2021 20:18 Local time | Augsburg, Germany"
 
I guess this is the part where the package is stuck in Germany for days lol. If UPS can get something into Germany in like 24 hours and delivered, going to be a bit disappointing if DHL takes days or weeks to ship something out. I know they were bad last year/early this year, but I believe most of that was COVID related. Understandable.
 
As I haven't seen anyone else talk about needing to do an RMA whilst in the step up queue, what I can see so far is EVGA automatically register the new serial of the RMA device sent out to you on your profile. But it registers as a new product while your step up is still tied to the old serial. I was advised this wouldn't be an issue but I will be following up with customer service to confirm. Because when my turn in the queue comes sending this 2080Ti back would mean a different serial number.

If this doesn't move within a couple of days, send the RMA team a message asking them to check if they have received notification of the package arriving in Germany.
 
When I did this, EVGA asked for the courier and tracking ID and within 36 hours the package was moving.

Package claims its left Germany and now I have a Parcelforce link to keep an eye on.
 
When doing research last night I figured out why we get Parcelforce deliveries from EVGA. Often when we hear DHL in the UK we think delivered by DHL, but I didn't know the German postal service bought DHL, or something like that. So when you see DHL in Germany its really just like our Royal Mail. So DHL, as most of us "know it", are not handling our packages in Germany all the way through to the UK and our door. The German postal service is just exporting our packages and then it's up to someone in the UK to deliver.
 
That falls to Parcelforce, or as I like to call them, Parcelfarce. I'd bet more than 50% of EVGA RMAs or Step Ups coming into the UK will get hit with custom/VAT/import charges. Parcelforce don't seem to accept the proforma invoices EVGA use and will simply charge you on the value listed. When queried they seem to be saying, no, we won't accept that invoice, ask EVGA for a final invoice of cost/repair costs. Is this something EVGA could provide? I assume so, but it's not the way they operate and to be fair to them UPS have no issues accepting a proforma invoice when shipping from the UK to Germany. It's Parcelforce making a fuss.
 
So it seems totally pointless to fight Parcelforce if they're holding your package in the UK. Sadly, going to have to pay up and then fill in this form https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/978896/BOR286_-_English.pdf No doubt you'll then have to wait the best part of half a year or something to hear a response.
 
Fingers crossed my package just gets waved through, but I honestly think most of us are going to get charged. Wouldn't surprise me if this is Parcelfarce wanting to make a bit of money with their handling fees, as they don't seem to be refunded by that form above. I presume you might get that refunded if you fight them whilst they hold your package, but good luck going backwards and forwards with them for weeks, especially if your PC is out of action due to no GPU.

"Your parcel is currently with the customs authorities and is being assessed for import duties and local taxes. These will be notified to the addressee and usually need to be paid prior to the parcel being delivered."

lol, here we go I guess.... Has anyone from the UK successfully made a claim to the customs force and got refunded?

"Customs charges raised"
 
Even on a warranty claim, lol. Think it's safe to say if customs looks at your package parcelforce are charging you for anything coming out of Germany.
 
If EVGA don't change the way they handle invoices on packages coming into the UK this will keep happening. I believe the problem is them using proforma invoices.
 
I'll document my journey on trying to reverse charges via https://assets.publishing...6/BOR286_-_English.pdf

Savarok-
It's a lottery, my Step-up had zero issues or fees when returning through UK customs.

Seems RMAs for warranty get hit more often. The invoice might be different between a step up and an actual warranty claim. What invoices were on your step up, the proforma ones? Did it have a final value of the difference between your step up costs? Or a full value of the 3xxx card you got?
 
With the advice Parcelforce gave me I'm quite confident I'll be able to claim the fee back with the BOR286 form.

Savarok-
I believe you are missing the point.  Both are RMA's and surely will be assessed on the same merits. 
 
My invoices received in the box were very basic with very little information on them.    No mention of it being a step-up or value only the card was a result of an RMA.
 
Either way, this is way off topic for what is for the Step-up queue for the 3080 Ultra FTW3.

Uh, no. Customs if they get applied are based on the value of the invoice if there is a value and/or customs are not satisfied with the invoice making it clear any value is listed for product value only, it's an RMA/exchange and the receiver didn't actually pay the value listed. When they apply charges it's because they're treating it as if the value listed is what you paid.
 
If EVGA use different invoices for warranty claims and step ups, despite both being RMAs, that could cause some divergence. Myself and other poster have spoken to Parcelforce directly and they've confirmed UK border control are applying customs on inspection for invoices they aren't happy with. Yes, some might slip through, but if inspected and there is a value listed there is a good chance it will get treated as the price you paid if customs won't accept the invoice is an RMA. Proforma invoices seem to be the issue as UK customs are insisting that is NOT a final invoice and therefore not proof of no repair charge. So they just take the total value listed on the invoice and hit you with VAT/Duty.
 
I just wanted to ask what your invoice looked like as I haven't had my Step Up yet. So far my experience with EVGA invoices was a proforma invoice they sent me for helping ship my 2080Ti back to Germany. I presumed they used the same kind of invoice to ship back. While it says RMA on the invoice, it also lists what EVGA deems is the product value and for my 2080Ti that was like 980 euros.
 
And yeah, sure, but it's also a topic for people to share their experiences in, in regards to receiving EVGA products coming out of Germany around Europe. Considering the European queue is pretty much dead again, it's hardly clogging up the topic. I won't post again about warranty anyway unless it's about my step up.
 
edit - https://i.imgur.com/PlHP9OJ.png Here is what the invoice looked like EVGA sent me to send back to them. This is what UK Customs seem to be moaning about. It says RMA, it says warranty replacement, but UK Customs don't seem to like it being a "proforma invoice". If this is indeed what the invoice coming back to me looks like.

psmeets
Step 2 received! Step 1 was at 22/09 08:50

Movement!

I entered the queue on 09/22/2021 too. But no step 2 mail for me today. Luckily my step up from the 3070 to the 3090 was fullfilled yesterday and my new 3090 is on the way to me.

matabuey
Got my step 2 email today. But I cannot pay for it? Paypal is saying the seller doesn't accept any UK bank cards, and wants me to pay via union pay. What the **** is going on?

You could try transferring funds to your Paypal account and use the account balance to pay the EVGA bill

Signed up on the 21st of September. But I've sorted the payment now, had to be with a linked bank account, not just a debit card. And that payment takes like 3-5 days to clear, no idea why EVGA are using such an old way of clearing a payment but whatever.

matabuey
Did you guys pay for extra insurance cover? Ends up being like £80 for postage to Germany from UK with cover for £500 for a 2080 super xc ultra.

When I did my RMA I just went with UPS Express Saver, £25 and an extra £2.99 to force delivery with signature (without this addon if EVGA don't answer for signature first time around then card might go to depot for collection there and EVGA will not go pick it up).
 
UPS are great, delivery within 24 hours of collection and I declared value of card on package without needing to pay anything extra.
 
I would not be paying £80 for delivery, that is just ludicrous.

Doumi111
Super glad to see movement here! Hope you get your cards soon!

I still have a long wait since I'm registered on October 2nd, but it warms heart to see that we Europeans are not completely forgotten. : )

Yeah, thats actually pretty nice! You are a lucky guy, my friend, because i joined this ridiculous circus event on 5/31/21.. 

Savarok-

Audioboxer
 
And yeah, sure, but it's also a topic for people to share their experiences in, in regards to receiving EVGA products coming out of Germany around Europe. Considering the European queue is pretty much dead again, it's hardly clogging up the topic. I won't post again about warranty anyway unless it's about my step up.

Loving the fact you are telling me what what my own thread is about.  The nerve of some people.  
 
The numpty aside, it is great to hear that the queue is finally moving again.  It appears that the step-ups from early in the morning of the 22nd are where the queue is working from.
 
 

Loving the fact you think creating a topic makes you some sort of boss around here I was posting some slightly helpful feedback for anyone in the UK handling sending and receiving from Germany in a topic we'll be doing that. No need to go in a huff mate.

yep i just got my step 2 email aswell 24/8/21 16:07 (already went out and bought a 3080ti lmao oh well its movement at least)

and just received my step 3 that was pretty quick