Sadly I think it's gonna end this way. A 3080 is going to remain a beast of a card but I was just so happy to have the latest xx80 card for once in my life :(

Nope they will get hit with something regardless. 
 
When it is the standard processing rate they will pay HOWEVER, EVGA, will not pay for items that incur charges when the DDP option wasn't checked.   
 
I believe when this not checked it travels as undeclared and customs expect EVGA to pay a full charge, which they will not pay,  hence the card gets returned to sender.
 
I can state that I did not have to pay anything other than the original postage when sending and nothing on receipt of my 3080.

EVGA accepted my RMA today so I'm going to follow the advice here https://forums.evga.com/FindPost/3255355 as it seems to have worked for other posters and resulted in no charges at EVGA end in Germany that would cause them to reject the delivery.
 
RMA advice is not to send original box/manual/etc, but I find the original packaging is great for protection so I guess I'll just send it and hope they send some retail packaging back my way. I'm paranoid about making sure the card even if it isn't working is sent properly packaged/protected.
 
Even although this is the step up topic I'll feed back how I get on, this is the first thing I've sent abroad post Brexit. I have asked a question in my current ticket, but if EVGA don't respond before tomorrow I'll likely just ship as per advice in the topic I linked above so I can get my replacement asap. I didn't do the advanced RMA even although I had the option. I read its double value of product now and as I bought a 2080Ti my double value will be over 2k. I know it's temporary but with the slight worry over delivery issues with Brexit I'd rather not have 2k taken off my account at the moment and then end up in some multiple-week saga if shipping has complications.

MiddleIndex
Don't worry mate, this thread isnt even being used anymore 😉

lol, it has been slow progress.
 
To follow up on above, EVGA CS got back to me quite quickly and have stated they will internally request a proforma invoice, whatever that is. Seems it will help increase the chances of sending to Germany and deal with the Brexit mess on custom charges.
 
That could be another tip for anyone doing a step up when the EU queue moves again.

Wynter667

Audioboxer
RMA advice is not to send original box/manual/etc, but I find the original packaging is great for protection so I guess I'll just send it and hope they send some retail packaging back my way. I'm paranoid about making sure the card even if it isn't working is sent properly packaged/protected.

I wouldn't send in the original box, can imagine a very weird bUt wHeRe iS tHe OrIgInaL bOx?! moment during StepUp, but may just expect the worst meanwhile.
 
My last RMA has been a while ago, and I don't know how things may have changed since 2013, but I lost my retail box this way and received my working replacement in a simple but branded small EVGA box. They just put it in bubble foil bags, filled the box with more of those bags, and that's basically what I would be doing. Put the card in an antistatic foil bag, wrap some bubble foil around it if you have, find a smaller box to stuff the padded card in, put that in a bigger box and give it more padding. Got one of those old air popcorn makers? Kept some of those packing air bags? I've used old newspaper or paper spam as cushion as well. Usually a double box with enough padding to keep the small box from bouncing around does the trick.
 
BTW where are the regular queue cards being sent from? I've seen those KR - KL switcharoo posts, people suddenly received KR cards, and yet there were none for the StepUp queue.

Fair point, I never considered if they would ask for retail box back for the Step Up exchange.

EVGA support yet again very helpful and fast to respond
 
"Many thanks for your reply. Enclosed you will find the proforma invoice. Please print it three times and attach in on the outside of the parcel (all in same place is fine). Make sure to also put the RMA number on the outside of the parcel. I can not recommend to use DPD for the shipping as we do not get response from them after providing them with customs paperwork. Parcelforce and UPS are the best from our experience, but beside DPD any other courier should work. Should you have any further questions, please do not hesitate to contact us."
 
Posting the above in here as its a good piece of advice for people in the UK NOT to use DPD.
 
I will be using UPS and I will be buying directly from them, I am not risking using any of those parcel price comparison companies. Happier to be a few £ more going directly and getting piece of mind with shipping.

Savarok-It's being used for the people on the original post, let us keep this factually accurate.

Yes of course, no joking around everyone.

Savarok-

Audioboxer
Package away, fingers crossed.

Good Luck with this, any extra people with successful stories of Step-ups is always welcome.

It's actually an RMA not the step up, I'm still waiting on my position in the queue. Sadly my card died whilst waiting lol.

But the process of sending is the same as a step up so I thought it was worthwhile documenting it in here seeing as actual step ups in Europe seem to be dead right now.

Audioboxer

Savarok-

Audioboxer
Package away, fingers crossed.

Good Luck with this, any extra people with successful stories of Step-ups is always welcome.

It's actually an RMA not the step up, I'm still waiting on my position in the queue. Sadly my card died whilst waiting lol.

But the process of sending is the same as a step up so I thought it was worthwhile documenting it in here seeing as actual step ups in Europe seem to be dead right now.

So will you get a 3080 at the end of the day?

the_real_zazza

Audioboxer

Savarok-

Audioboxer
Package away, fingers crossed.

Good Luck with this, any extra people with successful stories of Step-ups is always welcome.

It's actually an RMA not the step up, I'm still waiting on my position in the queue. Sadly my card died whilst waiting lol.

But the process of sending is the same as a step up so I thought it was worthwhile documenting it in here seeing as actual step ups in Europe seem to be dead right now.

So will you get a 3080 at the end of the day?

Eventually, yeah, but not this time. I actually politely "asked" about the step up to see if EVGA would just swap my 2080Ti for a 3080 on repair, but nah, obviously not, the queue is the queue lol.
 
Once I get a repaired 2080Ti sent back I've just to message CS and they'll update my step up with the new serial number and its back to waiting. I'm in November in the queue. I think I might not even see a 3080 this year now.
 
UPS only picked up my package today, after nonsense over the past 72 hours and a delay on their part, my 2080Ti will only be heading Germany bound tonight. Good start. Up next, customs.

Just an update for everyone... I'm still waiting on step 2 🤟

Next year Its going to be so exciting to finally get my new out-of-date gfx card.

My 2080Ti RMA shipped and thankfully it's a replacement 2080Ti. I do watercooling so my block is for a 2080Ti and as much as some people would see a 3070 as an "upgrade", seeing as I'm in the 3080 step up queue all getting a 3070 would do for me right now is complicate watercooling lol. Was worried about that as I've seen EVGA ship 3070s to a few people RMAing 2080Tis the last few months.
 
Bad news is its shipped by DHL and it seems nearly everything they bring into the UK right now, even if a repair, gets hit with horrendous custom charges. So I've got that fight next :/ Wish EVGA was using UPS back to the UK, they seem like the only company that knows how to properly handle RMA and Brexit if the correct forms/invoices are provided.

Wynter667

sutty73

MiddleIndex
Just an update for everyone... I'm still waiting on step 2 🤟

Yep,same here.
Not far off waiting a year.

When did you guys sign up? I combed through the thread recently, which became even more depressing, seeing how many more people are ahead of me (01.11.), but I didn't find either of you.
 
Apparently there are good news though. Something must have moved.
 
Reddit - r/EVGA/comments/p2bq5w/took_nearly_1_year_for_the_step_up_program_in_the/
I still can't post links. 🙄
Email screenshot, says EU in the title, shows the price, but I have no clue who that is.

I signed up September 30th 2020.

27th of December. I'm not even holding out hope I'll be sorted before the end of next year