StijnDC
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Hi, So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously bent. It is not sag from hanging in the case, because when you push it up it stays bent. Then I removed the card from the case and it is immediately visible it is not straight. It is bent quiet a bit. It seems I can't add a link to the phpto's I took, so here are some:     Should I RMA the card ? I'm worried it might get damaged over time, and I am annoyed by it now that I know it is bent. Update 25/11/2016: So after a month I finally got a replacement card. However, after unpacking like a little kid who just got a new toy and looking at the card I quickly became baffled. It turns out this card has the exact same issue... I am also wondering if it really was a brand new card like EVGA promised me three times, because the box wasn't sealed in plastic and the protective plastic on the backplate looked to be slapped on with a hurry. It took a month to get this RMA completed, so now I have to do this again ? I paid 760€ for this card in september and to this day I haven't been able to use it. Also kind of strange that this happened again, is this a manufacturing error ? I'm already shivering for my next replacement card. Also I don't know if I will get a brand new card now, I don't want to get a refurbished card. Not my fault the Classified cards are bent. I hope this can be handled quickly. I already sent an e-mail to EVGA. Update 27/11/2016: I examined the card a bit more and it looks to me that the cooler itself is bent. First I thought this maybe could be from mounting it too tight in the factory, but I found some pictures of the card on the internet and the cooler looks straight on those pics. Pictures of my replacement card => http://imgur.com/a/YcTFvPictures of GTX 1080 Classified with straight cooler for comparison => http://imgur.com/a/MFOYT It's difficult to fully see it on the pictures, in real life you see it immediately that the cooler is not OK. I think this is not good for the card, it could impact the cooling of the card.
post edited by StijnDC - 2016/11/27 13:49:39
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20219348762341
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Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/24 05:55:02
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I would, its seriously bent. Not only your card will continue to bent even more under some heat, but it looks awful and if you care about aesthetics than that is no go.
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Jyrtzy
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Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/24 05:56:31
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Send it back, i doubt that is normal.
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StijnDC
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Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/24 06:05:01
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Should I do an RMA with EVGA directly ? I bought the card on 28 september, but I installed it just now since I had some problems with other parts and just now I had everything ready to assemble. So I can't send it back to the store where I bought it.
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20219348762341
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Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/24 06:12:01
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That's how it works. Open RMA ticket directly with EVGA and they will take care of the rest. http://www.evga.com/howtorma/
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AHowes
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Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/24 09:14:20
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You sure you can't send it back to were you bought it from?? Worth a shot cause most likely your going to get a used referbished card back from evga now.
I'd just explain that you just opened it.
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20219348762341
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Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/24 09:43:02
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I think at this point regardless where he will return the card, he will get refurbish back and unfortunately that's the downfall of RMaing, but doesn't mean he will get anything less what he purchased. Few years ago I got replacement from MSI, the card was sagging as heck, they gave me replacement within few days It was perfect pain free RMA and I still have the card, runs great and no sagging after all those years
post edited by AWK16 - 2016/10/24 09:49:02
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bcavnaugh
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Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/24 09:47:00
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AHowes
You sure you can't send it back to were you bought it from?? Worth a shot cause most likely your going to get a used referbished card back from evga now.
I'd just explain that you just opened it.
AWK16
I think at this point regardless where he will return the card, he will get refurbish back and unfortunately that's the downfall of RMaing, but doesn't mean he will get anything less what he purchased.
Good luck
An RMA on a New EVGA Card will send a NEW Card back not a refurbish Card!
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20219348762341
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Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/24 09:47:59
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An RMA on a New EVGA Card will send a NEW Card back not a refurbish Card!
Not if its past 30 days Aaa you are still within 30 days....hurry up  and make sure to mention that to them that you expect nothing less but brand new
post edited by AWK16 - 2016/10/24 09:52:26
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StealthArsenal
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Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/24 16:45:35
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I would mention you want a new replacement. On the flip side, with the cards I have had an RMA completed, all have been brand new. I typically only buy from EVGA store so I am nkt sure if that is the reason.
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fpollan
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Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/24 17:17:23
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bcavnaugh
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Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/24 17:56:37
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fpollan
I see your post and revised my card....idem you!!!
What What's going Evga?
https://goo.gl/photos/PRBd7piQzHtqYCkC6
RMA activated....wait for the best warranty.
Waiting!!!
What problems are you having with your cards that you need an RMA? A Slightly Bent PCB is not an issue unless the it is causing the Cards to Not Fit in the PCIe Slot or the SLI Bridge will not go on Easley. I think that the OPs Card is Bent Slightly More then normal and maybe an RMA is in order.
post edited by bcavnaugh - 2016/10/25 08:33:10
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fpollan
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Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/24 23:34:01
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You are in "Joke"
Send me 800€, and i send you a "slightly bend" 1080 with termal pad problem.
Have a good day
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fpollan
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Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 00:37:00
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RMA Approval here.....thanks EVGA!!!!
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XrayMan
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Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 00:46:24
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fpollan
RMA Approval here.....thanks EVGA!!!!
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fpollan
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Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 01:18:09
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Yes....Very good answer .... and fast by EVGA. I am pleasantly surprised.
Have a good day
Predator X34, Asus Maximus VIII Hero, 6700K , Noctua NH-D15S, Evga 1080GTX Classified, 16Gb G.Skill Ripjaws V DDR4, Kingston HyperX SSD 240 + OCZ Trion 150 SSD 480 + Seagate Hibrid 2TB , SilverStone Raven 2 RV02B-EW, Corsair AX860i, Logitech G19 + G700S + G27+G633. Windows 10 64Pro
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StijnDC
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Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 01:28:39
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Lol, I made a support ticket first like was asked before submitting an RMA. I just sent the support ticket and immediately got a reply from EVGA that they offer me an RMA. Talk about fast ! But the problem now is I don't have a support ticket number yet, and you need to put that in the RMA request...
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StijnDC
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Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 07:17:39
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I don't seem to get a reply from EVGA. I e-mailed two times.
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bcavnaugh
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Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 08:35:22
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StijnDC
I don't seem to get a reply from EVGA. I e-mailed two times.
It might be because fpollan my have taken priority in your thread as his RMA was approved. Also he reported termal pad problems so it was more than just a Bent PCB.
post edited by bcavnaugh - 2016/10/25 08:39:50
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StijnDC
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Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 09:05:30
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fpollan
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Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 10:31:08
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About RMA...
I have a question:
Who pays the shipping package?
UPS Ground charges 150 € from Spain !!!!
Predator X34, Asus Maximus VIII Hero, 6700K , Noctua NH-D15S, Evga 1080GTX Classified, 16Gb G.Skill Ripjaws V DDR4, Kingston HyperX SSD 240 + OCZ Trion 150 SSD 480 + Seagate Hibrid 2TB , SilverStone Raven 2 RV02B-EW, Corsair AX860i, Logitech G19 + G700S + G27+G633. Windows 10 64Pro
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NucleusX
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Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 10:39:12
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lol, poor guy got hijacked.
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bcavnaugh
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Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 10:51:14
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StijnDC
But can I make an RMA without a support ticket number ? After I made the support ticket I received the following e-mail from EVGA:
StijnDC YES you must first open a Support Ticket.You will need the Support Ticket Number to request an RMA. Most of the time the Tech who reviews your Support Ticket will Create an RMA for you and you need only complete some info.
post edited by bcavnaugh - 2016/10/25 10:56:54
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bcavnaugh
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Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 10:53:17
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fpollan
About RMA...
I have a question:
Who pays the shipping package?
UPS Ground charges 150 € from Spain !!!!
NucleusX
lol, poor guy got hijacked.
NucleusX ,I would say yes now to the hijack.
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StijnDC
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Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 11:11:05
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bcavnaugh
StijnDC
But can I make an RMA without a support ticket number ? After I made the support ticket I received the following e-mail from EVGA:
StijnDC
YES you must first open a Support Ticket.
You will need the Support Ticket Number to request an RMA.
Most of the time the Tech who reviews your Support Ticket will Create an RMA for you and you need only complete some info.
Hi bcavnaugh, I first made a support ticket. I then got a standard reply e-mail with the title 'EVGA Question Submitted'. But I also immediately got an e-mail with the following text: Dear Mr. De Clerck, Regarding your product we are terribly sorry – we would like to offer an RMA, to get it back to our RMA section for further inspection through one of our engineer. We opened a RMA Ticket, which just needs to be requested online http://eu.evga.com/support/openrma.asp, please let me know after your RMA request was confirmedThrough our RMA department, and we will create a UPS Pick-UP Service, http://forums.evga.com/So-I-installed-my-GTX-1080-Classified-but-then-I-noticed-that-the-PCB-is-seriously-bent-m2568244.aspx Thanks, Regards, EUSupport So I am kind of confused here, in that e-mail I am asked to open an RMA, but I haven't gotten a support ticket number yet... So how can I make an RMA then ? And nobody replies to my e-mails... Maybe someone from EVGA support can respond ?
post edited by StijnDC - 2016/10/25 11:13:24
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the_Scarlet_one
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Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 12:27:28
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StijnDC
bcavnaugh
StijnDC
But can I make an RMA without a support ticket number ? After I made the support ticket I received the following e-mail from EVGA:
StijnDC
YES you must first open a Support Ticket.
You will need the Support Ticket Number to request an RMA.
Most of the time the Tech who reviews your Support Ticket will Create an RMA for you and you need only complete some info.
Hi bcavnaugh,
I first made a support ticket. I then got a standard reply e-mail with the title 'EVGA Question Submitted'. But I also immediately got an e-mail with the following text:
Dear Mr. De Clerck,
Regarding your product we are terribly sorry – we would like to offer an RMA, to get it back to our RMA section for further inspection through one of our engineer.
We opened a RMA Ticket, which just needs to be requested online http://eu.evga.com/support/openrma.asp, please let me know after your RMA request was confirmed
Through our RMA department, and we will create a UPS Pick-UP Service,
http://forums.evga.com/So-I-installed-my-GTX-1080-Classified-but-then-I-noticed-that-the-PCB-is-seriously-bent-m2568244.aspx
Thanks,
Regards,
EUSupport So I am kind of confused here, in that e-mail I am asked to open an RMA, but I haven't gotten a support ticket number yet... So how can I make an RMA then ? And nobody replies to my e-mails... Maybe someone from EVGA support can respond ?
Look in your registered products, and check the tickets there. It can be found at the top of this page On PC.
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fpollan
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Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 14:26:16
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bcavnaugh
fpollan
About RMA...
I have a question:
Who pays the shipping package?
UPS Ground charges 150 € from Spain !!!!
NucleusX
lol, poor guy got hijacked.
NucleusX ,I would say yes now to the hijack.
Ok... and the anwser of the cuestion?
Predator X34, Asus Maximus VIII Hero, 6700K , Noctua NH-D15S, Evga 1080GTX Classified, 16Gb G.Skill Ripjaws V DDR4, Kingston HyperX SSD 240 + OCZ Trion 150 SSD 480 + Seagate Hibrid 2TB , SilverStone Raven 2 RV02B-EW, Corsair AX860i, Logitech G19 + G700S + G27+G633. Windows 10 64Pro
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bcavnaugh
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Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 14:36:40
(permalink)
Scarlet-Tech
StijnDC
bcavnaugh
StijnDC
But can I make an RMA without a support ticket number ? After I made the support ticket I received the following e-mail from EVGA:
StijnDC
YES you must first open a Support Ticket.
You will need the Support Ticket Number to request an RMA.
Most of the time the Tech who reviews your Support Ticket will Create an RMA for you and you need only complete some info.
Hi bcavnaugh,
I first made a support ticket. I then got a standard reply e-mail with the title 'EVGA Question Submitted'. But I also immediately got an e-mail with the following text:
Dear Mr. De Clerck,
Regarding your product we are terribly sorry – we would like to offer an RMA, to get it back to our RMA section for further inspection through one of our engineer.
We opened a RMA Ticket, which just needs to be requested online http://eu.evga.com/support/openrma.asp, please let me know after your RMA request was confirmed
Through our RMA department, and we will create a UPS Pick-UP Service,
http://forums.evga.com/So-I-installed-my-GTX-1080-Classified-but-then-I-noticed-that-the-PCB-is-seriously-bent-m2568244.aspx
Thanks,
Regards,
EUSupport So I am kind of confused here, in that e-mail I am asked to open an RMA, but I haven't gotten a support ticket number yet... So how can I make an RMA then ? And nobody replies to my e-mails... Maybe someone from EVGA support can respond ?
Look in your registered products, and check the tickets there. It can be found at the top of this page On PC.
That and it might under My Open RMAsTheir is also a link to Support Tickets that will show you the status of any Support Tickets Open or Closed or even to start one. I had to put in my CC Info for the RMA, not sure you will have to do the same I did do an EAR the last time I needed an RMA. Links are all EU
post edited by bcavnaugh - 2016/10/25 14:44:18
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StijnDC
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Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 14:57:37
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Now I know what the problem was with the support ticket. Apparently when logging in as Home(EU) you can't see any open tickets in the support tickets tab. But when choosing Home(US) you can see them. Bug on the website ?
Anyway, I got a reply from EVGA. They want to see some photos. Not sure why they ask because I provided a link to those photos in my first message already. And I can't seem to attach photos directly to a support message, it keeps giving me 404 errors. So I replied with that link to the photos again. I hope they understand because time is of the essence !
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bcavnaugh
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Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 15:06:55
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