StijnDC
New Member
- Total Posts : 18
- Reward points : 0
- Joined: 2016/09/21 04:45:46
- Status: offline
- Ribbons : 0
Hi, So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously bent. It is not sag from hanging in the case, because when you push it up it stays bent. Then I removed the card from the case and it is immediately visible it is not straight. It is bent quiet a bit. It seems I can't add a link to the phpto's I took, so here are some:     Should I RMA the card ? I'm worried it might get damaged over time, and I am annoyed by it now that I know it is bent.
post edited by StijnDC - 2016/10/24 05:50:23
|
AWK16
SSC Member
- Total Posts : 556
- Reward points : 0
- Joined: 2013/12/21 21:26:25
- Status: offline
- Ribbons : 0
Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/24 05:55:02
(permalink)
I would, its seriously bent. Not only your card will continue to bent even more under some heat, but it looks awful and if you care about aesthetics than that is no go.
|
Jyrtzy
New Member
- Total Posts : 26
- Reward points : 0
- Joined: 2014/05/03 05:58:02
- Location: Finland
- Status: offline
- Ribbons : 0
Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/24 05:56:31
(permalink)
Send it back, i doubt that is normal.
i5 6600k @ 4,5Ghz | Asus Maximus VIII Hero | G.Skill Trident Z 8GB DDR4 @ 3200Mhz | EVGA GTX 1070 FTW GAMING ACX 3.0 @ 2152Mhz | Noctua NH-D15S | Samsung 840 EVO 500GB SSD | EVGA SuperNova 750w G2 | Phanteks Enthoo Evolv ATX Galaxy Silver | Asus PG278Q ROG SWIFT |
|
StijnDC
New Member
- Total Posts : 18
- Reward points : 0
- Joined: 2016/09/21 04:45:46
- Status: offline
- Ribbons : 0
Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/24 06:05:01
(permalink)
Should I do an RMA with EVGA directly ? I bought the card on 28 september, but I installed it just now since I had some problems with other parts and just now I had everything ready to assemble. So I can't send it back to the store where I bought it.
|
AWK16
SSC Member
- Total Posts : 556
- Reward points : 0
- Joined: 2013/12/21 21:26:25
- Status: offline
- Ribbons : 0
Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/24 06:12:01
(permalink)
That's how it works. Open RMA ticket directly with EVGA and they will take care of the rest. http://www.evga.com/howtorma/
|
AHowes
FTW Member
- Total Posts : 1546
- Reward points : 0
- Joined: 2005/09/20 15:38:10
- Location: Macomb MI
- Status: offline
- Ribbons : 1
Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/24 09:14:20
(permalink)
You sure you can't send it back to were you bought it from?? Worth a shot cause most likely your going to get a used referbished card back from evga now.
I'd just explain that you just opened it.
Intel i7 6700K Custom Water Cooled Asus Z170 Maximus VII Hero G.Skill 16GB 3600MHz DDR4 15,15,15 Samsung 950 Pro 512GB/Samsung 500GB Evo EVGA 1080 Classified SLI Water Cooled 27" Asus ROG SWIFT 1440 165Hz EVGA SuperNova G2 1000WATT P/S Thermaltake Core X9 Case w/ EK Cooling
|
AWK16
SSC Member
- Total Posts : 556
- Reward points : 0
- Joined: 2013/12/21 21:26:25
- Status: offline
- Ribbons : 0
Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/24 09:43:02
(permalink)
I think at this point regardless where he will return the card, he will get refurbish back and unfortunately that's the downfall of RMaing, but doesn't mean he will get anything less what he purchased. Few years ago I got replacement from MSI, the card was sagging as heck, they gave me replacement within few days It was perfect pain free RMA and I still have the card, runs great and no sagging after all those years
post edited by AWK16 - 2016/10/24 09:49:02
|
Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/24 09:47:00
(permalink)
AHowes
You sure you can't send it back to were you bought it from?? Worth a shot cause most likely your going to get a used referbished card back from evga now.
I'd just explain that you just opened it.
AWK16
I think at this point regardless where he will return the card, he will get refurbish back and unfortunately that's the downfall of RMaing, but doesn't mean he will get anything less what he purchased.
Good luck
An RMA on a New EVGA Card will send a NEW Card back not a refurbish Card!
|
AWK16
SSC Member
- Total Posts : 556
- Reward points : 0
- Joined: 2013/12/21 21:26:25
- Status: offline
- Ribbons : 0
Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/24 09:47:59
(permalink)
An RMA on a New EVGA Card will send a NEW Card back not a refurbish Card!
Not if its past 30 days Aaa you are still within 30 days....hurry up  and make sure to mention that to them that you expect nothing less but brand new
post edited by AWK16 - 2016/10/24 09:52:26
|
Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/24 16:45:35
(permalink)
I would mention you want a new replacement. On the flip side, with the cards I have had an RMA completed, all have been brand new. I typically only buy from EVGA store so I am nkt sure if that is the reason.
Main Rig: |Intel Core i7 5820K||Asus X99 Deluxe||Asus Xonar DSX||Phanteks Enthoo Evolv TG||EVGA Supernova P2 1000||EVGA GTX 1080 Classified||Samsung Evo 500GB SSD||EKWB Predator 360||Logitech Z5500||2 Acer Predator XB271HU||32GB GSkill Ripjaws 4||EVGA Torq X10||Corsair K70||Cablemod PSU Cables (Green/Black)|
|
fpollan
New Member
- Total Posts : 17
- Reward points : 0
- Joined: 2010/11/04 17:23:50
- Status: offline
- Ribbons : 0
Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/24 17:17:23
(permalink)
Predator X34, Asus Maximus VIII Hero, 6700K , Noctua NH-D15S, Evga 1080GTX Classified, 16Gb G.Skill Ripjaws V DDR4, Kingston HyperX SSD 240 + OCZ Trion 150 SSD 480 + Seagate Hibrid 2TB , SilverStone Raven 2 RV02B-EW, Corsair AX860i, Logitech G19 + G700S + G27+G633. Windows 10 64Pro
Steam: fpollan ESP Origin: fpollan Uplay: fpollan
|
Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/24 17:56:37
(permalink)
fpollan
I see your post and revised my card....idem you!!!
What What's going Evga?
https://goo.gl/photos/PRBd7piQzHtqYCkC6
RMA activated....wait for the best warranty.
Waiting!!!
What problems are you having with your cards that you need an RMA? A Slightly Bent PCB is not an issue unless the it is causing the Cards to Not Fit in the PCIe Slot or the SLI Bridge will not go on Easley. I think that the OPs Card is Bent Slightly More then normal and maybe an RMA is in order.
post edited by bcavnaugh - 2016/10/25 08:33:10
|
fpollan
New Member
- Total Posts : 17
- Reward points : 0
- Joined: 2010/11/04 17:23:50
- Status: offline
- Ribbons : 0
Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/24 23:34:01
(permalink)
You are in "Joke"
Send me 800€, and i send you a "slightly bend" 1080 with termal pad problem.
Have a good day
Predator X34, Asus Maximus VIII Hero, 6700K , Noctua NH-D15S, Evga 1080GTX Classified, 16Gb G.Skill Ripjaws V DDR4, Kingston HyperX SSD 240 + OCZ Trion 150 SSD 480 + Seagate Hibrid 2TB , SilverStone Raven 2 RV02B-EW, Corsair AX860i, Logitech G19 + G700S + G27+G633. Windows 10 64Pro
Steam: fpollan ESP Origin: fpollan Uplay: fpollan
|
fpollan
New Member
- Total Posts : 17
- Reward points : 0
- Joined: 2010/11/04 17:23:50
- Status: offline
- Ribbons : 0
Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 00:37:00
(permalink)
RMA Approval here.....thanks EVGA!!!!
Predator X34, Asus Maximus VIII Hero, 6700K , Noctua NH-D15S, Evga 1080GTX Classified, 16Gb G.Skill Ripjaws V DDR4, Kingston HyperX SSD 240 + OCZ Trion 150 SSD 480 + Seagate Hibrid 2TB , SilverStone Raven 2 RV02B-EW, Corsair AX860i, Logitech G19 + G700S + G27+G633. Windows 10 64Pro
Steam: fpollan ESP Origin: fpollan Uplay: fpollan
|
|
|
fpollan
New Member
- Total Posts : 17
- Reward points : 0
- Joined: 2010/11/04 17:23:50
- Status: offline
- Ribbons : 0
Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 01:18:09
(permalink)
Yes....Very good answer .... and fast by EVGA. I am pleasantly surprised.
Have a good day
Predator X34, Asus Maximus VIII Hero, 6700K , Noctua NH-D15S, Evga 1080GTX Classified, 16Gb G.Skill Ripjaws V DDR4, Kingston HyperX SSD 240 + OCZ Trion 150 SSD 480 + Seagate Hibrid 2TB , SilverStone Raven 2 RV02B-EW, Corsair AX860i, Logitech G19 + G700S + G27+G633. Windows 10 64Pro
Steam: fpollan ESP Origin: fpollan Uplay: fpollan
|
StijnDC
New Member
- Total Posts : 18
- Reward points : 0
- Joined: 2016/09/21 04:45:46
- Status: offline
- Ribbons : 0
Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 01:28:39
(permalink)
Lol, I made a support ticket first like was asked before submitting an RMA. I just sent the support ticket and immediately got a reply from EVGA that they offer me an RMA. Talk about fast ! But the problem now is I don't have a support ticket number yet, and you need to put that in the RMA request...
|
StijnDC
New Member
- Total Posts : 18
- Reward points : 0
- Joined: 2016/09/21 04:45:46
- Status: offline
- Ribbons : 0
Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 07:17:39
(permalink)
I don't seem to get a reply from EVGA. I e-mailed two times.
|
Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 08:35:22
(permalink)
StijnDC
I don't seem to get a reply from EVGA. I e-mailed two times.
It might be because fpollan my have taken priority in your thread as his RMA was approved. Also he reported termal pad problems so it was more than just a Bent PCB.
post edited by bcavnaugh - 2016/10/25 08:39:50
|
StijnDC
New Member
- Total Posts : 18
- Reward points : 0
- Joined: 2016/09/21 04:45:46
- Status: offline
- Ribbons : 0
Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 09:05:30
(permalink)
|
fpollan
New Member
- Total Posts : 17
- Reward points : 0
- Joined: 2010/11/04 17:23:50
- Status: offline
- Ribbons : 0
Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 10:31:08
(permalink)
About RMA...
I have a question:
Who pays the shipping package?
UPS Ground charges 150 € from Spain !!!!
Predator X34, Asus Maximus VIII Hero, 6700K , Noctua NH-D15S, Evga 1080GTX Classified, 16Gb G.Skill Ripjaws V DDR4, Kingston HyperX SSD 240 + OCZ Trion 150 SSD 480 + Seagate Hibrid 2TB , SilverStone Raven 2 RV02B-EW, Corsair AX860i, Logitech G19 + G700S + G27+G633. Windows 10 64Pro
Steam: fpollan ESP Origin: fpollan Uplay: fpollan
|
NucleusX
Superclocked Member
- Total Posts : 229
- Reward points : 0
- Joined: 2014/09/15 22:58:17
- Status: offline
- Ribbons : 0
Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 10:39:12
(permalink)
lol, poor guy got hijacked.
CPU: Intel 486 DX2. 66Mhz (Turbo). Cooling: LN2.
MTB: ECS. Chipset: SIS. HD: WD Raptor 300mb x 512. 154GB. Raid 0.
RAM: Corsair Obliterator Gold. EDO. 16mb. 66mhz. x8.
GPU: Nvidia GTX Riva TNT2 FTW OC. PCI. 32mb. x4 Quad SLI.
PSU: ATX 200 watt (no label). Case: RGB Milk Crate.
|
Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 10:51:14
(permalink)
StijnDC
But can I make an RMA without a support ticket number ? After I made the support ticket I received the following e-mail from EVGA:
StijnDC YES you must first open a Support Ticket.You will need the Support Ticket Number to request an RMA. Most of the time the Tech who reviews your Support Ticket will Create an RMA for you and you need only complete some info.
post edited by bcavnaugh - 2016/10/25 10:56:54
|
Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 10:53:17
(permalink)
fpollan
About RMA...
I have a question:
Who pays the shipping package?
UPS Ground charges 150 € from Spain !!!!
NucleusX
lol, poor guy got hijacked.
NucleusX ,I would say yes now to the hijack.
|
StijnDC
New Member
- Total Posts : 18
- Reward points : 0
- Joined: 2016/09/21 04:45:46
- Status: offline
- Ribbons : 0
Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 11:11:05
(permalink)
bcavnaugh
StijnDC
But can I make an RMA without a support ticket number ? After I made the support ticket I received the following e-mail from EVGA:
StijnDC
YES you must first open a Support Ticket.
You will need the Support Ticket Number to request an RMA.
Most of the time the Tech who reviews your Support Ticket will Create an RMA for you and you need only complete some info.
Hi bcavnaugh, I first made a support ticket. I then got a standard reply e-mail with the title 'EVGA Question Submitted'. But I also immediately got an e-mail with the following text: Dear Mr. De Clerck, Regarding your product we are terribly sorry – we would like to offer an RMA, to get it back to our RMA section for further inspection through one of our engineer. We opened a RMA Ticket, which just needs to be requested online http://eu.evga.com/support/openrma.asp, please let me know after your RMA request was confirmedThrough our RMA department, and we will create a UPS Pick-UP Service, http://forums.evga.com/So-I-installed-my-GTX-1080-Classified-but-then-I-noticed-that-the-PCB-is-seriously-bent-m2568244.aspx Thanks, Regards, EUSupport So I am kind of confused here, in that e-mail I am asked to open an RMA, but I haven't gotten a support ticket number yet... So how can I make an RMA then ? And nobody replies to my e-mails... Maybe someone from EVGA support can respond ?
post edited by StijnDC - 2016/10/25 11:13:24
|
Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 12:27:28
(permalink)
StijnDC
bcavnaugh
StijnDC
But can I make an RMA without a support ticket number ? After I made the support ticket I received the following e-mail from EVGA:
StijnDC
YES you must first open a Support Ticket.
You will need the Support Ticket Number to request an RMA.
Most of the time the Tech who reviews your Support Ticket will Create an RMA for you and you need only complete some info.
Hi bcavnaugh,
I first made a support ticket. I then got a standard reply e-mail with the title 'EVGA Question Submitted'. But I also immediately got an e-mail with the following text:
Dear Mr. De Clerck,
Regarding your product we are terribly sorry – we would like to offer an RMA, to get it back to our RMA section for further inspection through one of our engineer.
We opened a RMA Ticket, which just needs to be requested online http://eu.evga.com/support/openrma.asp, please let me know after your RMA request was confirmed
Through our RMA department, and we will create a UPS Pick-UP Service,
http://forums.evga.com/So-I-installed-my-GTX-1080-Classified-but-then-I-noticed-that-the-PCB-is-seriously-bent-m2568244.aspx
Thanks,
Regards,
EUSupport So I am kind of confused here, in that e-mail I am asked to open an RMA, but I haven't gotten a support ticket number yet... So how can I make an RMA then ? And nobody replies to my e-mails... Maybe someone from EVGA support can respond ?
Look in your registered products, and check the tickets there. It can be found at the top of this page On PC.
If you would like to use an affiliate code to register a product, feel free use this one: >Click Here< This is not my affiliate code! This is a random users code. This code will change often, and you will never be told who it belongs to! If you would like the possibility of your code being listed above, it must be in your signature block. I will not take requests to use a specific code.
|
fpollan
New Member
- Total Posts : 17
- Reward points : 0
- Joined: 2010/11/04 17:23:50
- Status: offline
- Ribbons : 0
Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 14:26:16
(permalink)
bcavnaugh
fpollan
About RMA...
I have a question:
Who pays the shipping package?
UPS Ground charges 150 € from Spain !!!!
NucleusX
lol, poor guy got hijacked.
NucleusX ,I would say yes now to the hijack.
Ok... and the anwser of the cuestion?
Predator X34, Asus Maximus VIII Hero, 6700K , Noctua NH-D15S, Evga 1080GTX Classified, 16Gb G.Skill Ripjaws V DDR4, Kingston HyperX SSD 240 + OCZ Trion 150 SSD 480 + Seagate Hibrid 2TB , SilverStone Raven 2 RV02B-EW, Corsair AX860i, Logitech G19 + G700S + G27+G633. Windows 10 64Pro
Steam: fpollan ESP Origin: fpollan Uplay: fpollan
|
Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 14:36:40
(permalink)
Scarlet-Tech
StijnDC
bcavnaugh
StijnDC
But can I make an RMA without a support ticket number ? After I made the support ticket I received the following e-mail from EVGA:
StijnDC
YES you must first open a Support Ticket.
You will need the Support Ticket Number to request an RMA.
Most of the time the Tech who reviews your Support Ticket will Create an RMA for you and you need only complete some info.
Hi bcavnaugh,
I first made a support ticket. I then got a standard reply e-mail with the title 'EVGA Question Submitted'. But I also immediately got an e-mail with the following text:
Dear Mr. De Clerck,
Regarding your product we are terribly sorry – we would like to offer an RMA, to get it back to our RMA section for further inspection through one of our engineer.
We opened a RMA Ticket, which just needs to be requested online http://eu.evga.com/support/openrma.asp, please let me know after your RMA request was confirmed
Through our RMA department, and we will create a UPS Pick-UP Service,
http://forums.evga.com/So-I-installed-my-GTX-1080-Classified-but-then-I-noticed-that-the-PCB-is-seriously-bent-m2568244.aspx
Thanks,
Regards,
EUSupport So I am kind of confused here, in that e-mail I am asked to open an RMA, but I haven't gotten a support ticket number yet... So how can I make an RMA then ? And nobody replies to my e-mails... Maybe someone from EVGA support can respond ?
Look in your registered products, and check the tickets there. It can be found at the top of this page On PC.
That and it might under My Open RMAsTheir is also a link to Support Tickets that will show you the status of any Support Tickets Open or Closed or even to start one. I had to put in my CC Info for the RMA, not sure you will have to do the same I did do an EAR the last time I needed an RMA. Links are all EU
post edited by bcavnaugh - 2016/10/25 14:44:18
|
StijnDC
New Member
- Total Posts : 18
- Reward points : 0
- Joined: 2016/09/21 04:45:46
- Status: offline
- Ribbons : 0
Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 14:57:37
(permalink)
Now I know what the problem was with the support ticket. Apparently when logging in as Home(EU) you can't see any open tickets in the support tickets tab. But when choosing Home(US) you can see them. Bug on the website ?
Anyway, I got a reply from EVGA. They want to see some photos. Not sure why they ask because I provided a link to those photos in my first message already. And I can't seem to attach photos directly to a support message, it keeps giving me 404 errors. So I replied with that link to the photos again. I hope they understand because time is of the essence !
|
Re: So I installed my GTX 1080 Classified, but then I noticed that the PCB is seriously be
2016/10/25 15:06:55
(permalink)
|
