rriicc22
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Re: So GTX 980 FTW are very bad cards?
2015/06/29 13:13:10
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I really hope they find a solution for the FTW without downclocking.
I'm also very curious about to know the reason for this issue, maybe Dave would let us know later.
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Samsander
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Re: So GTX 980 FTW are very bad cards?
2015/06/29 13:40:37
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KhanInsanity
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Re: So GTX 980 FTW are very bad cards?
2015/06/29 14:22:03
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Samsander
Darkratos10
i have a black screen with the GTX 980 Ftw
this is my 5 gtx 980 ftw from Evga Rma......
5th RMA. Ouch. You can probably do 100 RMA's and it will most likely return with the same problem.
Maybe someone should inform the RMA people that there is a problem and it's being worked on. And the client should just wait for the fix.
You know. To save shipping costs for both sides.
The shipping is not cheap. Specially to other countries.
This is exactly why I refused to RMA this card. The support person I talked to had no knowledge of this issue or these forum posts I contacted EVGA support about this and they will only let me RMA my 3 x GTX 980ftw for the same card. I tried explaining that I would literally take ANY other 980, but no luck. My only hope is a solution here now :(
post edited by KhanInsanity - 2015/06/29 15:10:21
EVGA X99 FTW (150-HE-E997-KR) Intel Core i7 5930K EVGA Supernova 1300G2 PSU 32GB Corsair DDR3 CMK32GX4M4A2666C16 3 X EVGA GTX 980FTW
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Jshiver90
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Re: So GTX 980 FTW are very bad cards?
2015/06/29 21:01:31
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Still waiting for my step-up. Almost four weeks now that I've been in queue, and since April that I've bought the card. Thankfully they've acknowledged the issue and are working on a solution; however, I've had a $600 paperweight for months now.
I would have happily settled for a non-FTW card, even a reference model with nothing fancy; the only option I was given was step-up and pay $100 more or be left with said $600 paperweight.
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KhanInsanity
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Re: So GTX 980 FTW are very bad cards?
2015/06/29 21:31:14
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Jshiver90
Still waiting for my step-up. Almost four weeks now that I've been in queue, and since April that I've bought the card. Thankfully they've acknowledged the issue and are working on a solution; however, I've had a $600 paperweight for months now.
I would have happily settled for a non-FTW card, even a reference model with nothing fancy; the only option I was given was step-up and pay $100 more or be left with said $600 paperweight.
I was out of my step-up range by about 7 days. I'm jealous. I would totally have taken that deal
EVGA X99 FTW (150-HE-E997-KR) Intel Core i7 5930K EVGA Supernova 1300G2 PSU 32GB Corsair DDR3 CMK32GX4M4A2666C16 3 X EVGA GTX 980FTW
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stalinx20
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Re: So GTX 980 FTW are very bad cards?
2015/06/29 21:46:24
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KhanInsanity
Samsander
Darkratos10
i have a black screen with the GTX 980 Ftw
this is my 5 gtx 980 ftw from Evga Rma......
5th RMA. Ouch. You can probably do 100 RMA's and it will most likely return with the same problem.
Maybe someone should inform the RMA people that there is a problem and it's being worked on. And the client should just wait for the fix.
You know. To save shipping costs for both sides.
The shipping is not cheap. Specially to other countries.
This is exactly why I refused to RMA this card. The support person I talked to had no knowledge of this issue or these forum posts
I contacted EVGA support about this and they will only let me RMA my 3 x GTX 980ftw for the same card. I tried explaining that I would literally take ANY other 980, but no luck. My only hope is a solution here now :(
Granted they are truelly working on a fix right now, you could have told the guy that he either forwards you to his supervisor, or you call your credit card company, and they pull the funds from EVGA and then your credit card company gives you your money back. Either way there are other options of "going forward". Don't ever let that support personel tell you different. It's your way or the high way. Better yet, did you get the person's name? file a review card for that person, and explain to EVGA how uninformed that person was.
post edited by stalinx20 - 2015/06/29 21:51:22
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KhanInsanity
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Re: So GTX 980 FTW are very bad cards?
2015/06/29 23:19:04
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stalinx20
KhanInsanity
Samsander
Darkratos10
i have a black screen with the GTX 980 Ftw
this is my 5 gtx 980 ftw from Evga Rma......
5th RMA. Ouch. You can probably do 100 RMA's and it will most likely return with the same problem.
Maybe someone should inform the RMA people that there is a problem and it's being worked on. And the client should just wait for the fix.
You know. To save shipping costs for both sides.
The shipping is not cheap. Specially to other countries.
This is exactly why I refused to RMA this card. The support person I talked to had no knowledge of this issue or these forum posts
I contacted EVGA support about this and they will only let me RMA my 3 x GTX 980ftw for the same card. I tried explaining that I would literally take ANY other 980, but no luck. My only hope is a solution here now :(
Granted they are truelly working on a fix right now, you could have told the guy that he either forwards you to his supervisor, or you call your credit card company, and they pull the funds from EVGA and then your credit card company gives you your money back. Either way there are other options of "going forward". Don't ever let that support personel tell you different. It's your way or the high way.
Better yet, did you get the person's name? file a review card for that person, and explain to EVGA how uninformed that person was.
I actually did do a review card, and I did explain, somewhat calmly, in that review how I felt about that person being uninformed. As far as calling my credit card company and pulling funds I don't know if that would work 90+ days out. But either way I'd love to see a fix or maybe EVGA will still decide to help me. Their customer support is usually fairly reasonable, or has been in the past. A fix would be great because then my hardware would just work. Using a -115 Mhz underclock and haven't had a restart in 10 hours. Fingers crossed.
EVGA X99 FTW (150-HE-E997-KR) Intel Core i7 5930K EVGA Supernova 1300G2 PSU 32GB Corsair DDR3 CMK32GX4M4A2666C16 3 X EVGA GTX 980FTW
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Smexynerdy
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Re: So GTX 980 FTW are very bad cards?
2015/06/30 01:32:08
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So i don't know if this is helpfull information, but i contacted my local shop (Atelco) about the BDOs issues with the FTW cards and got a pretty suprising answer. They told me that they allready stopped promoting the FTW versions because the had to exchange 5+ cards because of the BDOs issues, and everytime they fixed it be exchanging it for a reference model (i hope it will fix the problem for me to).
I think evga should realy step up regarding this issue. Not everyone has endless time for exchanging and RMA, like me for example with a smal company i also use my gaming pc for work ._.
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Samsander
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Re: So GTX 980 FTW are very bad cards?
2015/06/30 02:19:39
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Smexynerdy
So i don't know if this is helpfull information, but i contacted my local shop (Atelco) about the BDOs issues with the FTW cards and got a pretty suprising answer. They told me that they allready stopped promoting the FTW versions because the had to exchange 5+ cards because of the BDOs issues, and everytime they fixed it be exchanging it for a reference model (i hope it will fix the problem for me to).
I think evga should realy step up regarding this issue. Not everyone has endless time for exchanging and RMA, like me for example with a smal company i also use my gaming pc for work ._.
This exactly. Some say that you will see mostly talk about problems because usually people don't come here to talk about a perfectly working product. This is true. BUT. Most people also buy the cards from retail shops and when there is a problem they just go back to the store they got it from. Most don't have a clue that EVGA forum even exists. And I'm willing to bet that the GTX980 FTW RMA numbers are astronomic right now. Simple statistics. If the minority that came here to complain that they are on their second, third, forth and some even fifth RMA with same issue. Well then. You see my point. Really hope this can be fixed. Because otherwise this model should of been recalled a long long time ago.
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KhanInsanity
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Re: So GTX 980 FTW are very bad cards?
2015/06/30 04:19:03
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I just received an e-mail from EVGA saying that there is an Update to the GTX 980 ftw and they are offering to Advanced RMA them for me. I'm emailing them back for clarification on this. Is it possible that they are doing something to update the cards specifically on their end? Is this too good to be true? I really don't want to send these 3 cards back and get 3 cards with the same problem.
I think I'm going to take them up on their offer and just hope for the best. Any input on this development? Perhaps from our helpful EVGA staffer here? :)
EVGA X99 FTW (150-HE-E997-KR) Intel Core i7 5930K EVGA Supernova 1300G2 PSU 32GB Corsair DDR3 CMK32GX4M4A2666C16 3 X EVGA GTX 980FTW
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Vlada011
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Re: So GTX 980 FTW are very bad cards?
2015/06/30 04:30:09
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You will not have problem with other cards, maybe you get some different model or improved model of FTW.
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Smexynerdy
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Re: So GTX 980 FTW are very bad cards?
2015/06/30 04:32:05
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Sounds to good to be true :o But why not send them in one at a time? I mean... yeah..looking at your rig, you are probably not satisfied running only one card xP
I look like a scrub with my i7 3770k and one 980 gtx ^^
Sadly RMA is slower that going to my retail store cause they have a replacement ready by tomorrow, wich is more importand for me.
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Antizm
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Re: So GTX 980 FTW are very bad cards?
2015/06/30 04:47:38
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KhanInsanity
I just received an e-mail from EVGA saying that there is an Update to the GTX 980 ftw and they are offering to Advanced RMA them for me. I'm emailing them back for clarification on this. Is it possible that they are doing something to update the cards specifically on their end? Is this too good to be true? I really don't want to send these 3 cards back and get 3 cards with the same problem.
I think I'm going to take them up on their offer and just hope for the best. Any input on this development? Perhaps from our helpful EVGA staffer here? :)
Best of luck to you, I really hope they get the GTX 980 FTW problem fixed. My 980 FTW was making my very angry, first high-end card I've ever owned and it was the worst. I was lucky enough to step-up to the 980 ti and wipe my hands clean of the mess. For future purchases I will definitely be looking deeper at a cards "stability" to make sure it's a working product. Especially if I see the manufacture as EVGA.
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KhanInsanity
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Re: So GTX 980 FTW are very bad cards?
2015/06/30 04:56:48
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Smexynerdy
Sounds to good to be true :o But why not send them in one at a time? I mean... yeah..looking at your rig, you are probably not satisfied running only one card xP
I look like a scrub with my i7 3770k and one 980 gtx ^^
Sadly RMA is slower that going to my retail store cause they have a replacement ready by tomorrow, wich is more importand for me.
Lol, you're not a scrub, your rig sounds great, and the 3770k is a boss CPU. I just went overboard on this as a hobby, I can only afford to do that every couple years. That's probably why this whole situation is so upsetting, especially when I paired EVGA mobo and PSU with these cards. I e-mailed for clarification but if they offer this for all three cards I'm going for it. I agree it sounds too good to be true but right now anything is better than a totally random restart 2-3 times in a night of gaming. If there's even a chance that there's a fix it's worth trying. Antizm
KhanInsanity
I just received an e-mail from EVGA saying that there is an Update to the GTX 980 ftw and they are offering to Advanced RMA them for me. I'm emailing them back for clarification on this. Is it possible that they are doing something to update the cards specifically on their end? Is this too good to be true? I really don't want to send these 3 cards back and get 3 cards with the same problem.
I think I'm going to take them up on their offer and just hope for the best. Any input on this development? Perhaps from our helpful EVGA staffer here? :)
Best of luck to you, I really hope they get the GTX 980 FTW problem fixed. My 980 FTW was making my very angry, first high-end card I've ever owned and it was the worst.
I was lucky enough to step-up to the 980 ti and wipe my hands clean of the mess. For future purchases I will definitely be looking deeper at a cards "stability" to make sure it's a working product. Especially if I see the manufacture as EVGA.
Stepping up to the 980 ti would be preferable, however in this situation I have to admit it's more than I need for gaming at 5760x1080 (but since when has buying performance parts like this been about buying what we need? It's about buying something awesome). I'm jealous that you had that option, I think you were VERY smart to go with it. Best of luck to you :) I think you'll be pretty happy with that 980 ti!
post edited by KhanInsanity - 2015/06/30 04:59:30
EVGA X99 FTW (150-HE-E997-KR) Intel Core i7 5930K EVGA Supernova 1300G2 PSU 32GB Corsair DDR3 CMK32GX4M4A2666C16 3 X EVGA GTX 980FTW
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stalinx20
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Re: So GTX 980 FTW are very bad cards?
2015/06/30 08:16:16
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Smexynerdy
Sounds to good to be true :o But why not send them in one at a time? I mean... yeah..looking at your rig, you are probably not satisfied running only one card xP
I look like a scrub with my i7 3770k and one 980 gtx ^^
Sadly RMA is slower that going to my retail store cause they have a replacement ready by tomorrow, wich is more importand for me.
For what it's worth When I was stepping up, I only had 1 980 reference in my PC while using a i7 3820 in an x79 board. These boards are made to use multiple cards  Off topic - COre clock +150. mem clock +250. any higher on core clock witcher 3 will randomly crash on occasions (NOT driver crash). no crashing yet.
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Jshiver90
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Re: So GTX 980 FTW are very bad cards?
2015/06/30 10:21:40
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KhanInsanity
I just received an e-mail from EVGA saying that there is an Update to the GTX 980 ftw and they are offering to Advanced RMA them for me. I'm emailing them back for clarification on this. Is it possible that they are doing something to update the cards specifically on their end? Is this too good to be true? I really don't want to send these 3 cards back and get 3 cards with the same problem.
I think I'm going to take them up on their offer and just hope for the best. Any input on this development? Perhaps from our helpful EVGA staffer here? :)
I wonder if they're offering this to all FTW customers with previous problems? I haven't received any updates from EVGA on my step-up or my current support ticket on my FTW.
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rriicc22
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Re: So GTX 980 FTW are very bad cards?
2015/06/30 14:14:33
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What i dont understand ist the following:
In every single review (hardware mags etc.) i read about the stock GTX980 (reference design), this cards could be easily overclocked to 1450-1500 MHz Boost clock. Maybe they test the cards not so very carefully in their reviews, but in general the 980 seems to be good clockable and stable.
When the 980FTW are handselected with better components and a powerfull cooling system, they should easily hold the 1404Mhz boost clock.
Their must be a serious issue in the design or voltage control, that they are not able to run as advertised. Somebody past a voltage table of the FTW, is it right that the card runs on lower voltage than the stock design?
The worst thing in my eyes would be a hardware/design problem which cant be solved with a bios update for example.
To be honest, when i bought the FTW Edition i had the hope to get a very stable card with some extra OC potential.
Now i would be very glad, if it runs at their default OC clock, but downclocking wont be a durable option for me.
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antandbetty
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Re: So GTX 980 FTW are very bad cards?
2015/06/30 14:40:09
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rriicc22
What i dont understand ist the following:
In every single review (hardware mags etc.) i read about the stock GTX980 (reference design), this cards could be easily overclocked to 1450-1500 MHz Boost clock. Maybe they test the cards not so very carefully in their reviews, but in general the 980 seems to be good clockable and stable.
When the 980FTW are handselected with better components and a powerfull cooling system, they should easily hold the 1404Mhz boost clock.
Their must be a serious issue in the design or voltage control, that they are not able to run as advertised. Somebody past a voltage table of the FTW, is it right that the card runs on lower voltage than the stock design?
The worst thing in my eyes would be a hardware/design problem which cant be solved with a bios update for example.
To be honest, when i bought the FTW Edition i had the hope to get a very stable card with some extra OC potential.
Now i would be very glad, if it runs at their default OC clock, but downclocking wont be a durable option for me.
I believe you hit it right on the head with the Voltage. I knew a long time ago when these cards came out there was a major 900 series issue. I am convinced that the issue lies with voltage and the speed at which the voltage is applied at the higher clocks ie "not fast enough". Also the Nvidia drivers play a big part in this issue. We will never get an exact answer as to what the issue is. But this issue exists on many more factory overclocked cards then just the ftw. The KPE shows the same issues with Nvidia drivers past 347.88. I believe Nvidia is responsible for these issues and leaving EVGA and others to sort it out....
"Freedom is never more than one generation away from extinction. We didn't pass it to our children in the bloodstream. It must be fought for, protected, and handed on for them to do the same, or one day we will spend our sunset years telling our children and our children's children what it was once like in the United States where men were free" R.R.
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KhanInsanity
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Re: So GTX 980 FTW are very bad cards?
2015/06/30 16:51:10
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Heard back from Customer service. They are going to Advanced RMA my cards one at a time. That's kinda crappy, but oh well. The part that makes me a nervous that this will be a giant waste of time is that they could not give me any details on the "fix".
post edited by KhanInsanity - 2015/06/30 20:08:19
EVGA X99 FTW (150-HE-E997-KR) Intel Core i7 5930K EVGA Supernova 1300G2 PSU 32GB Corsair DDR3 CMK32GX4M4A2666C16 3 X EVGA GTX 980FTW
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thollis89
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Re: So GTX 980 FTW are very bad cards?
2015/06/30 21:31:35
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just discovered this after owning my card since february, so far the 353.83 hotfix drivers ive had no crashes with a black screen forcing a hard reboot. im about to test skydiver again though with these drivers. *edit* crashed on test 2 of sky diver with 353.83 hotfix drivers, black screen, signal loss, reboot into motherboard screaming there is no gpu detected. *edit 2* this is the issue ive been reporting to evga since april, been asking for an rma for about three weeks now, and theyre still suggesting to me its a pci/driver problem, really hope this update dave is working on solves it, or the rma request will turn into a refund request since im out of my step up period specs; amd 8350 kingston hyper x 8gb x2, 1666mhz evga gtx 980ftw (stock speeds with a custom fan curve through afterburner) corsair hx850 8.1 64 bit
post edited by thollis89 - 2015/06/30 21:52:56
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Samsander
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Re: So GTX 980 FTW are very bad cards?
2015/06/30 21:55:00
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KhanInsanity
Heard back from Customer service. They are going to Advanced RMA my cards one at a time. That's kinda crappy, but oh well.
The part that makes me a nervous that this will be a giant waste of time is that they could not give me any details on the "fix".
Well. Either there is a huge miscommunication within the company or they know this is not fixable with a BIOS update. Maybe Dave can let us know what is going on. The weekend is long over.
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rriicc22
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Re: So GTX 980 FTW are very bad cards?
2015/06/30 22:00:59
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Like i wrote, sometimes skydiver also runs for an hour, next time it crashes in minutes. For me 353.83 crashes a litte bit earlier, i'm on 350.12 now.This often blackscreens with manual power off arent so funny, i'm always afraid of damaging the filesystem of my OS.
In games i have the blackscreen in project cars, without downclocking it crashes in every race with blackscreen or when i'm lucky only with TDR.
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thollis89
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Re: So GTX 980 FTW are very bad cards?
2015/06/30 22:07:54
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rriicc22
Like i wrote, sometimes skydiver also runs for an hour, next time it crashes in minutes. For me 353.83 crashes a litte bit earlier, i'm on 350.12 now.This often blackscreens with manual power off arent so funny, i'm always afraid of damaging the filesystem of my OS.
In games i have the blackscreen in project cars, without downclocking it crashes in every race with blackscreen or when i'm lucky only with TDR.
agreed, and like the post above you suggesting the weekend is over, it has been for three days, roughly the amount of time since evga last emailed me.
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stalinx20
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Re: So GTX 980 FTW are very bad cards?
2015/07/01 06:12:31
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Just so everyone is clear, It is NOT a driver issue. Many of you already know this. It's the GPU itself; Nvidia has nothing to do with this GPU crashing. There is already a fix being made from EVGA for this card, specifically.
post edited by stalinx20 - 2015/07/01 06:31:12
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Samsander
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Re: So GTX 980 FTW are very bad cards?
2015/07/01 08:06:14
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stalinx20
Just so everyone is clear, It is NOT a driver issue. Many of you already know this. It's the GPU itself; Nvidia has nothing to do with this GPU crashing. There is already a fix being made from EVGA for this card, specifically.
No updates from Dave though. This is depressing. :(
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thollis89
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Re: So GTX 980 FTW are very bad cards?
2015/07/01 09:06:47
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Samsander
stalinx20
Just so everyone is clear, It is NOT a driver issue. Many of you already know this. It's the GPU itself; Nvidia has nothing to do with this GPU crashing. There is already a fix being made from EVGA for this card, specifically.
No updates from Dave though. This is depressing. :(
i received an update from support about the issue this morning, "Hello EVGA is currently working on a bios update for this card. Please stay tuned to the forum post as there will be a update posted shortly. We sincerely apologize for any inconvenience this matter has caused. Please let us know if you have any other questions in order to support you further with your EVGA Product." in good faith im sure they're busy testing it on the benches dave mentioned. and i am aware this is not a driver issue, but the hotfix drivers did fix a lot of my other issues such as games hanging and not being able to tab out to end them.
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Samsander
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Re: So GTX 980 FTW are very bad cards?
2015/07/01 09:22:22
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thollis89
Samsander
stalinx20
Just so everyone is clear, It is NOT a driver issue. Many of you already know this. It's the GPU itself; Nvidia has nothing to do with this GPU crashing. There is already a fix being made from EVGA for this card, specifically.
No updates from Dave though. This is depressing. :(
i received an update from support about the issue this morning, "Hello
EVGA is currently working on a bios update for this card. Please stay tuned to the forum post as there will be a update posted shortly. We sincerely apologize for any inconvenience this matter has caused. Please let us know if you have any other questions in order to support you further with your EVGA Product."
in good faith im sure they're busy testing it on the benches dave mentioned. and i am aware this is not a driver issue, but the hotfix drivers did fix a lot of my other issues such as games hanging and not being able to tab out to end them.
Thanks for the update. I guess we have to wait a little longer. Yea, the latest drivers fixed some nasty browser / game TDR's that occurred with two previous releases. No one was expecting an FTW fix with the last driver. When a card looses power like the FTW it's most likely not a driver issue.
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chrcoluk
Superclocked Member
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Re: So GTX 980 FTW are very bad cards?
2015/07/01 10:41:54
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I can tell you my 970 FTW has voltage issues, I recently posted a thread about 2d clocks, I thought the issue was pci express power saving related but discovered about an hour ago it was because i left the voltage set to +25mv (even at stock clocks).
So on my evga card since purchase I observed the following.
On stock configuration, so no modifications in any tuning app such as precision X, I had instability running unigine benchmarks and very occasionally in games, typically the instability is a driver restart.
I observed raising the power limit to 110% made it worse. Again with no manual overclocking just power adjustment.
I observed dropping power limit to 95% or below regardless of clock stabilised the card.
I observed boosting voltage overide to +25mv kept the card stable whilst at 95%.
Overclocking gpu core speed and memory clock was stable as long as 95% power or below.
Then recently discovered issue with card been locked to 2d clocks and netflix display corruption. Turns out that the voltage +25mv was breaking netflix somehow, and when this happened the card locked itself to 2d clocks until reboot or manual driver restart.
So now I am back to no voltage overide but left power on 95%.
Issue isnt my psu as testing has been done with other branded 970 cards in my rig which dont have the issues. Also repeated the problems with my card in another rig which has a beefy psu.
Evga seemed to build these cards with no margin at all and in some cases like mine power has to be turned down for stability.
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thollis89
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Re: So GTX 980 FTW are very bad cards?
2015/07/01 11:21:34
(permalink)
chrcoluk
I can tell you my 970 FTW has voltage issues, I recently posted a thread about 2d clocks, I thought the issue was pci express power saving related but discovered about an hour ago it was because i left the voltage set to +25mv (even at stock clocks).
So on my evga card since purchase I observed the following.
On stock configuration, so no modifications in any tuning app such as precision X, I had instability running unigine benchmarks and very occasionally in games, typically the instability is a driver restart.
I observed raising the power limit to 110% made it worse. Again with no manual overclocking just power adjustment.
I observed dropping power limit to 95% or below regardless of clock stabilised the card.
I observed boosting voltage overide to +25mv kept the card stable whilst at 95%.
Overclocking gpu core speed and memory clock was stable as long as 95% power or below.
Then recently discovered issue with card been locked to 2d clocks and netflix display corruption. Turns out that the voltage +25mv was breaking netflix somehow, and when this happened the card locked itself to 2d clocks until reboot or manual driver restart.
So now I am back to no voltage overide but left power on 95%.
Issue isnt my psu as testing has been done with other branded 970 cards in my rig which dont have the issues. Also repeated the problems with my card in another rig which has a beefy psu.
Evga seemed to build these cards with no margin at all and in some cases like mine power has to be turned down for stability.
im tempted to pull my 670 ftw out of my girlfriends pc to see if the issue persists on her pc, but her power supply isnt big enough
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Samsander
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Re: So GTX 980 FTW are very bad cards?
2015/07/01 11:50:55
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thollis89
im tempted to pull my 670 ftw out of my girlfriends pc to see if the issue persists on her pc, but her power supply isnt big enough
You will be wasting time. The card will fail in any system. Everything you can think of others already tried. And the problem with GTX980 FTW was already confirmed by EVGA anyway.
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