drjfrostHi I am writing here hoping to get a quick response, since I really feel frustrated, AND Emails take weeks to get answered . Over one Month Ago I Submitted an RMA because the tachometer/fan sensor was damaged and not reading values, thus keeping my card's fan at 100% rpm usage always.the customer support approved the RMA and asked me to send the GPU to the evga RMA department, although the shipping was expensive ($120 USD) due to the country I live in (Colombia) I decided to send the GPU since I really trusted that my problem was going to be solved ... the GPU arrived after 3 days (shout-out to DHL which was really great and efficient sending the gpu to the RMA department) The RMA department confirmed the issue and decided to send another unit of the same model for me (which was also weird for me since it's been almost 3 years from the last production and I didn't thought there were going to be units available, I actually expected them to fix it since it was not a big issue just the fan sensor..., I could play normally, view stuff normally, not a single artifact but the noise of the fan was so loud that it went through my headphones) However after 1 month (not 5-7 days as you guys stated in the docs) I received the RMA (also I never ever got a single email with the tracking info of the RMA Unit..., even after I sent several emails asking about my GPU tracking info). Anyways, today surprisingly the GPU arrived, so I decided to install the GPU on my computer and make some benchmarks to test the gpu, (The GPU was in perfect physical shape, which has been the only good thing about this entire process tbh). at first the graphics card was doing pretty good, no problems at all and the fan sensor problem was completely gone, I was able to see RPM speeds again, set custom fan curves, etc, without getting the fans going to 100%. however after 1 hour or 2 the screen got completely black and windows OS froze (I thought at first it's all right since games can crash, it's a normal thing) but then when I restarted the computer, it could not go past the login view!!!. Here I started to see that it was not a good sign, then I restarted the computer for a 3rd time. it got to the desktop view this time, but once discord and other apps that use GPU acceleration, it started to artifact again. I hard resetted the computer (since it would not turn off as the previous artifacts lol) and this 4rd time it did not make it past the windows boot logo. at this point I decided to remove the graphics card from my computer since I did not want to harm any other component. I really feel so frustrated about the way this has been treated, I sent a GPU whose failing part was a fan sensor, paid $120 in shipping fees, waited for a full Month with no information about my GPU, only to receive a GPU in worse conditions???? .I seriously hope this gets solved in some way, also paying another RMA ship is definitely not and option since I already paid $120 + and paying another $120 in shipping fees ($240-50ISH total) could easily give me half of the price of a brand new rtx 2070. Lastly I wanted to note the fact that I work with this (I am a programmer) and waiting another month is not an option too since I make a living from it. I will have to buy a temporary gpu probably and all I hope is getting a refund or some WORKING gpu. Sorry if I sounded so rude but Man it really feels so bad...The screen also looked like this when the system froze, before turning completely black (it would not give me time to take a picture) I also made some videos, here is the link: https: / / drive. google .com /drive/folders/1yaMwUn_CQBTdLlb5ZYw7T-WILTSYVJVq?usp=sharing
HeavyHemiThat definitely looks like a faulty GPU, specifically memory. As a temporary measure, try reducing the memory clocks using Afterburner or Precision. I'd have EVGA see if they could do an Advanced RMA and send a GPU to you now, while you return the faulty one. It's the least they can do.
drjfrostguess what it was a 2080 vanilla lol
drjfrostI forgot to update the state of this btw, the offered me and advanced rpelacement, they paid for the shipping of the artifacting gpu and they supposedly sent me a brand new rtx 2080, due to all the mess they have done, however it's been almost 3 months since the day all of this started and I still have not received any GPU, it's been 17 days and the RTX has not got to my house neither they have sent me any tracking number, I am actually thinking in to buy a 3070 or 3080 too but it is definitely not going to be an evga one lol