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Hot!Real BAD Experience RMA Evga 1080ti sc2 Black Edition artifacts on 1 Hour of activity ._.

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drjfrost
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2020/08/12 17:41:19 (permalink)
Hi I am writing here hoping to get a quick response, since I really feel frustrated, AND Emails take weeks to get answered . 
Over one Month Ago I Submitted an RMA because the tachometer/fan sensor was damaged and not reading values, thus keeping my card's fan at 100% rpm usage always.
the customer support approved the RMA and asked me to send the GPU to the evga RMA department, although the shipping was expensive ($120 USD) due to the country I live in (Colombia) I decided to send the GPU since I really trusted that my problem was going to be solved ...
 
the GPU arrived after 3 days (shout-out to DHL which was really great and efficient sending the gpu to the RMA department)
 
The RMA department confirmed the issue and decided to send another unit of the same model for me (which was also weird for me since it's been almost 3 years from the last production and I didn't thought there were going to be units available, I actually expected them to fix it since it was not a big issue just the fan sensor..., I could play normally, view stuff normally, not a single artifact but the noise of the fan was so loud that it went through my headphones)
 
However after 1 month (not 5-7 days as you guys stated in the docs) I received the RMA (also I never ever got a single email with the tracking info of the RMA Unit..., even after I sent several emails asking about my GPU tracking info).
 
Anyways, today surprisingly the GPU arrived, so I decided to install the GPU on my computer and make some benchmarks to test the gpu, (The GPU was in perfect physical shape, which has been the only good thing about this entire process tbh). at first the graphics card was doing pretty good, no problems at all and the fan sensor problem was completely gone, I was able to see RPM speeds again, set custom fan curves, etc, without getting the fans going to 100%. however after 1 hour or 2 the screen got completely black and windows OS froze (I thought at first it's all right since games can crash, it's a normal thing) but then when I restarted the computer, it could not go past the login view!!!. Here I started to see that it was not a good sign, then I restarted the computer for a 3rd time. it got to the desktop view this time, but once discord and other apps that use GPU acceleration initiated, it started to artifact again. I hard resetted the computer (since it would not turn off  as the previous artifacts lol) and this 4rd time it did not make it past the windows boot logo. at this point I decided to remove the graphics card from my computer since I did not want to harm any other component.
 
I really feel so frustrated about the way this has been treated, I sent a GPU whose failing part was a fan sensor, paid $120 in shipping fees, waited for a full Month with no information about my GPU, only to receive a GPU in worse conditions???? .

I seriously hope this gets solved in some way, also paying another RMA ship is definitely not and option since I already paid $120 + and paying another $120 in shipping fees ($240-50ISH total) could easily give me half of the price of a brand new rtx 2070.
 
Lastly I wanted to note the fact that I work with this (I am a programmer) and waiting another month is not an option too since I make a living from it. I will have to buy a temporary gpu probably and all I hope is getting a refund or some WORKING gpu.  Sorry if I sounded so rude but Man it really feels so bad...

The screen also looked like this when the system froze, before turning completely black (it would not give me time to take a picture)

 
I also made some videos, here is the link:
https: // drive. google .com /drive/folders/1yaMwUn_CQBTdLlb5ZYw7T-WILTSYVJVq?usp=sharing
 
 
post edited by drjfrost - 2020/08/13 00:00:17
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    HeavyHemi
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    Re: Real BAD Experience RMA Evga 1080ti sc2 Black Edition artifacts on 1 Hour of activity 2020/08/12 22:19:10 (permalink)
    drjfrost
    Hi I am writing here hoping to get a quick response, since I really feel frustrated, AND Emails take weeks to get answered . 
    Over one Month Ago I Submitted an RMA because the tachometer/fan sensor was damaged and not reading values, thus keeping my card's fan at 100% rpm usage always.
    the customer support approved the RMA and asked me to send the GPU to the evga RMA department, although the shipping was expensive ($120 USD) due to the country I live in (Colombia) I decided to send the GPU since I really trusted that my problem was going to be solved ...
     
    the GPU arrived after 3 days (shout-out to DHL which was really great and efficient sending the gpu to the RMA department)
     
    The RMA department confirmed the issue and decided to send another unit of the same model for me (which was also weird for me since it's been almost 3 years from the last production and I didn't thought there were going to be units available, I actually expected them to fix it since it was not a big issue just the fan sensor..., I could play normally, view stuff normally, not a single artifact but the noise of the fan was so loud that it went through my headphones)
     
    However after 1 month (not 5-7 days as you guys stated in the docs) I received the RMA (also I never ever got a single email with the tracking info of the RMA Unit..., even after I sent several emails asking about my GPU tracking info).
     
    Anyways, today surprisingly the GPU arrived, so I decided to install the GPU on my computer and make some benchmarks to test the gpu, (The GPU was in perfect physical shape, which has been the only good thing about this entire process tbh). at first the graphics card was doing pretty good, no problems at all and the fan sensor problem was completely gone, I was able to see RPM speeds again, set custom fan curves, etc, without getting the fans going to 100%. however after 1 hour or 2 the screen got completely black and windows OS froze (I thought at first it's all right since games can crash, it's a normal thing) but then when I restarted the computer, it could not go past the login view!!!. Here I started to see that it was not a good sign, then I restarted the computer for a 3rd time. it got to the desktop view this time, but once discord and other apps that use GPU acceleration, it started to artifact again. I hard resetted the computer (since it would not turn off  as the previous artifacts lol) and this 4rd time it did not make it past the windows boot logo. at this point I decided to remove the graphics card from my computer since I did not want to harm any other component.
     
    I really feel so frustrated about the way this has been treated, I sent a GPU whose failing part was a fan sensor, paid $120 in shipping fees, waited for a full Month with no information about my GPU, only to receive a GPU in worse conditions???? .

    I seriously hope this gets solved in some way, also paying another RMA ship is definitely not and option since I already paid $120 + and paying another $120 in shipping fees ($240-50ISH total) could easily give me half of the price of a brand new rtx 2070.
     
    Lastly I wanted to note the fact that I work with this (I am a programmer) and waiting another month is not an option too since I make a living from it. I will have to buy a temporary gpu probably and all I hope is getting a refund or some WORKING gpu.  Sorry if I sounded so rude but Man it really feels so bad...

    The screen also looked like this when the system froze, before turning completely black (it would not give me time to take a picture)

     
    I also made some videos, here is the link:
     
    https: / / drive. google .com /drive/folders/1yaMwUn_CQBTdLlb5ZYw7T-WILTSYVJVq?usp=sharing
     




    That definitely looks like a faulty GPU, specifically memory. As a temporary measure, try reducing the memory clocks using Afterburner or Precision. I'd have EVGA see if they could do an Advanced RMA and send a GPU to you now, while you return the faulty one. It's the least they can do.

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    drjfrost
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    Re: Real BAD Experience RMA Evga 1080ti sc2 Black Edition artifacts on 1 Hour of activity 2020/08/12 23:28:21 (permalink)
    HeavyHemi
    That definitely looks like a faulty GPU, specifically memory. As a temporary measure, try reducing the memory clocks using Afterburner or Precision. I'd have EVGA see if they could do an Advanced RMA and send a GPU to you now, while you return the faulty one. It's the least they can do.



    I actually removed the gpu and left the computer on with IntelHD graphics, I prefer to have an stable graphics on my computer at least to make it work, than having some unstable gpu. also I tried this in the other PCI port with no luck of course, but this time the computer would froze after a couple of time. It always let me log in to windows and do some stuff but after like 5-15 mins it would froze completely. is that memory related too? I know for sure that this card is completelly. however I am curious about what could be the cause.
    post edited by the_Scarlet_one - 2020/08/13 04:59:56
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    the_Scarlet_one
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    Re: Real BAD Experience RMA Evga 1080ti sc2 Black Edition artifacts on 1 Hour of activity 2020/08/13 05:01:32 (permalink)
    drjfrost,

    I am going to forward this up to the US office and have them try to assist. Before you pay to ship, give them a chance to respond to you via email, so that they can see what options there are.

    Also, please refrain from posted vulgar language, even if you star out parts of it.

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    EVGATech_JoseC
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    Re: Real BAD Experience RMA Evga 1080ti sc2 Black Edition artifacts on 1 Hour of activity 2020/08/13 09:58:27 (permalink)
    drjfrost



    Hello drjfrost and welcome to the forums! I am very sorry to hear that your replacement graphics card is not working out of the box. I'm going to close out your ticket and work with you directly via email so that we can get this taken care of for you as soon as possible. 
     
    -Jose C.
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    drjfrost
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    Re: Real BAD Experience RMA Evga 1080ti sc2 Black Edition artifacts on 1 Hour of activity 2020/08/13 11:25:40 (permalink)
    alright tanks for the support provided I am going to try to keep this forum updated with any notices so that any further client can see how the process went
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    Zeddivile
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    Re: Real BAD Experience RMA Evga 1080ti sc2 Black Edition artifacts on 1 Hour of activity 2020/08/13 16:30:27 (permalink)
    More BAD RMA experiences dumping out onto the forums, & needing cleanup on isle "EVGA Warranty Questions"
     
    I would recommend that EVGA make some changes in the old "service department."  These predatory RMA interactions can only be hidden by your forum gang for so long EVGA.... 
     
    @OP Best of luck with what would appear to be a "special handling" of your complaint.  Sounds like a traumatic experience causing undue financial hardship.
     
    @EVGA Good job continuing to enable and promote negativity in the community with your service departments anti consumer warranty practices. Whats next? Trying to enforce the e legal no tamper stickers found on your products in the USA in order to void warranties?...
     
     
     
     
     
     
     

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    drjfrost
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    Re: Real BAD Experience RMA Evga 1080ti sc2 Black Edition artifacts on 1 Hour of activity 2020/08/13 16:53:12 (permalink)
    Alright here I am back I was told  to try the GPU on a friend's system like 2 hours ago fortunatelly I knew they were going to come with something like this so I did that before I even received their email. I installed the gpu on his system and the card worked nicelly for the first couple of hours (just like it happened to me) it past every single benchmark, we were able play games normally do stuff normally, etc, but after like 5 hours it also froze his system LOL and once it did that it would artifact every single time the computer turned on (just like me) this makes me come to a realization, and it's the fact that the "rigorous test" you make for the GPU is probably some sort of benchmarks, fan speeds, clock speeds and that's it. based on that the GPU is always going to pass the test since you don't even leave it working for a day. it literally is like "Imagine testing a car whose issue is the tank dropping fuel, you fullfill the tank and since the car is going smoothly then it passed the test" like HELLO???
     
    Also I followed the instructions on thye email, just to make sure that it was NOT my system (although this was kind of silly since the reason I submitted and RMA first was because my GPU was having problems with the Fan Sensors not reading info (0rpm 0% speed) and having the rpm speeds at 100% each time they got activated, NOT artifacts, not crashes, not system freezes, not anything video related so if that were the case it would make sense but it was NOT. just Fan sensor related problems...)
     
    I also worked at a call center and I know there are some basic troubleshooting steps, so can we please skip all of that since I already know that that won't work, because I already did them and please do some REAL solution?

    btw I also listened to HeavyHemi and decided to wait buying another temporary GPU to be able to work with that, since I finally seem to be getting quick answers. however I might still do if this is not solved real soon...
    post edited by drjfrost - 2020/08/13 17:10:02
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    drjfrost
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    Re: Real BAD Experience RMA Evga 1080ti sc2 Black Edition artifacts on 1 Hour of activity 2020/08/14 13:17:33 (permalink)
     
    So I am back once again, this time after receiving their email they said that they " cant cover the shipping costs" and instead they offer me to pay for it in change of a "RTX 2080 and a free mouse" 
     
    Alright so to summarize, I bought a top tier GPU which got broken in less than 3 years, paid the first RMA to get a fan sensor fixed of a FULLY working GPU in terms of software, never received information about my GPU until I got it back (not a single email tracking number anything...). That supposedly working RMA took a full month to get here (not 5 -7 days, and when it finally arrived it turned out to be a bad GPU in worse conditions that the one I sent, at this point I've spent for a GPU around $1000 ($900 original price + $120 for shipping fees), now you are telling me to pay another $120 dollars ($1240 in total) so that I get clear DOWGRADE RMA  plus a "Free mouse" are you actually kidding me?.


    reasons why it is a clear dowgrade?:
     
    Less CUDA Cores in the first place which is actually the stuff I use at work. around 30-40% ish percent less.
    Less Vram (3GB in total LOOOL)
    Less memory Buss
    Less Mem Bandwith
     
    not to mention the benchmarks in productions/gaming on both of this cards lol
    yes I know its another architechture but I am actually loosing more than winning, only to have " RTX"
     
    Clearly for production/gaming this is going to affect me, and not only you are NOT covering the shipping fees that YOUR mistakes cause, but also you are telling me to pay for a direct Downgrade and I am 100% sure it will be a refurbished one, all of that for $ 1250 in total? like HELLLOOOOWW? 

    Of course I won't accept an RTX2080 as RMA cuz at this point I feel I make better testing on the GPU's that the ones they do at RMA department. Also the first GPU I sent only had a faulty Fan Sensor which could easily be fixed by changing it. It worked Perfectly on Video Stuff, It did not artifacted or had bad temperatures or bad performance...
     
    you know if you want me to pay another $120 dollars in shipping fees ($250 in total) which again is half the price of another decent GPU (2070 probably), I would expect at least some RMA that in fact REPRESENTS those costs, since it is not my fault that you guys don't test GPU's the way they should be, it is not my fault that you guys manufacture a $900 GPU so bad that it starts failing in 2 years... etc..  Sorry but if you don't offer some good solution/RMA (not to mention all of the bad practices you have done in this entire process) then you should pay the costs of sending this back to you until I get a proper working GPU. Again it's not my fault that your employees can't even do their job, for real...
     
    Lastly it also means that now I would also have to wait another month or 2 to get a GPU. so in general I would pay $1250 in costs (which is the price of a top tier GPU), to get a downgrade, get a "free mouse" which I actually don't need and also I'd have to look for something to do so that I survive this 2 months without working  . Great Job EVGA, at the beggining I was patient because I believe that mistakes can happen and still believed that you had the best customer support, but that clearly is not the case!.
    post edited by drjfrost - 2020/08/14 13:30:51
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    drjfrost
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    Re: Real BAD Experience RMA Evga 1080ti sc2 Black Edition artifacts on 1 Hour of activity 2020/08/14 15:44:18 (permalink)
    Got another response basically telling me why 2080 is the same as a 1080ti, which might sound fair but considering all the other stuff/money that has been spent here it is not fair (1 month + without GPU, no information about it, not 5-7 day shipping as they say, no emails, I sent a fully working GPU in terms of software and received a fully broken one, they want me to pay more money for the shipping not even advanced RMA so yeah I definitely can't accept that offer :)
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    Zeddivile
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    Re: Real BAD Experience RMA Evga 1080ti sc2 Black Edition artifacts on 1 Hour of activity 2020/08/14 16:31:50 (permalink)
    If its a 2080 Super, that's a good faith effort on behalf of EVGA.  The shipping thing really sucks right now and the economy of shipping products in some cases is up over 1000% year/year....
     
    I actually like the EVGA 2080 Super better than my EVGA 1080 TI SC2.  I know... not the best 1080ti let me tell ya. But definitely better than the scandal of a cooling solution EVGA chose for the 1080 ti's predecessor. 
     
    The old EVGA exploding 1080 nonsense...
    Imagine its 2016 and your planting the bomb for long A on Dust II, only to find out the bomb you planted is your EVGA GTX 1080 GPU and the site is your RGB'd the Gills Case sitting next to you on your desk and then BOOOOOM......
     
    IMO the 2080 vanilla is definitely a downgrade in older titles vs the 1080ti and I would not accept the tensor core value added argument in this regard.   The reality of Turing (2080) is that by the time Ray tracing finds widespread implementation, the ray tracing performance of Turing will be so underwhelming even against consoles that it will render any type of value added tensor core argument DOA...
     
    post edited by Zeddivile - 2020/08/14 16:46:00

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    drjfrost
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    Re: Real BAD Experience RMA Evga 1080ti sc2 Black Edition artifacts on 1 Hour of activity 2020/08/14 16:45:53 (permalink)
    guess what it was a 2080 vanilla lol
    #12
    Zeddivile
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    Re: Real BAD Experience RMA Evga 1080ti sc2 Black Edition artifacts on 1 Hour of activity 2020/08/14 16:52:45 (permalink)
    drjfrost
    guess what it was a 2080 vanilla lol


    #feels bad.  And to think this was the "special handling" after getting 0 traction with the warranty mechanisms and having to make this thread to even get this far....
     
    I got to say though.  After 20 years of owning EVGA equipment with most current generation EVGA components in my lab or passed through it.... OP's customer service experience was still better than my experience thus far.... The horror is real
     
    @EVGA.... Enthuse some quality control and customer respect.
     
    Also I should point out that while EVGA customer service interactions via forum and email can be toxic, ignored and generally awful; on the other hand calling EVGA tends towards the positive in nature, and is typically reported as the best way to communicate with this company.  I personally can confirm this sentiment and would like to suggest you set an alarm, wake up at crazy local time and call EVGA US HQ during their business hours...
     
     
    post edited by Zeddivile - 2020/08/14 17:19:14

    "This stuff breaks my tiny often dehydrated and carb deprived hamster brain"
     

     

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    Dooms87
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    Re: Real BAD Experience RMA Evga 1080ti sc2 Black Edition artifacts on 1 Hour of activity 2020/08/16 08:49:49 (permalink)
    Evga should eat the cost and send you a refurbished 2080 ti since you're spending what like 400 dollars on shipping costs and the card cost what 750 when it released? you've already gone over 1000+ dollars at this point 



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    drjfrost
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    Re: Real BAD Experience RMA Evga 1080ti sc2 Black Edition artifacts on 1 Hour of activity 2020/08/16 17:18:47 (permalink)
    they instead offered me a downgrade and not happy with that, they want me to pay for it L0L
    post edited by drjfrost - 2020/08/17 13:44:03
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    steelaw1
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    Re: Real BAD Experience RMA Evga 1080ti sc2 Black Edition artifacts on 1 Hour of activity 2020/08/17 17:59:05 (permalink)
     same problem s here with my 1080 ti card i am going on my 3rd card with evga.when i lower the power limit to 80% no more crashing in any games.i justed  rma the 2nd card like that.the 1st card was the same issue.so i got the 2nd card and i had the exact same issue.i did all the trouble shooting steps even going as far as a fresh install of windows nothing worked.i rma the 2nd card last week before my warranty is up hoping i get a 1080 ti that wont do the same thing or maybe a upgrade but i am not holding my breath.i went out and bought a xfx 5700xt while i am waiting for my replacement card and guess what on the new xfx 5700 xt?no crashing during games or artifacting.i am hoping evga wont send me another lemon before my warranty runs out. i own a xfx 7970 from 2012 and still works till this day.i might be done with evga products because because there cards cant even cover the warranty period 
    post edited by steelaw1 - 2020/08/17 18:00:22
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    drjfrost
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    Re: Real BAD Experience RMA Evga 1080ti sc2 Black Edition artifacts on 1 Hour of activity 2020/08/19 19:25:31 (permalink)
    So on Monday I had to write another email because I was not receiving any info/feedback from the evga team, they surprisingly answered fast, and told me that I was going to get a response on "Wednesday", that means today, however the day is about to get finished and I have received no response/information at all, it's already been one entire week without any actual solution... 
    post edited by drjfrost - 2020/08/19 19:28:49
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    drjfrost
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    Re: Real BAD Experience RMA Evga 1080ti sc2 Black Edition artifacts on 1 Hour of activity 2020/08/21 15:41:58 (permalink)
    It's Friday, it's been almost two weeks since I first open this thread, since I have not received any information or any solution at all, I will have to open another ticket or even multiple tickets to see what is going on, if this does not gets solved/neither they give me ANY answer or information at all. then I will need to take into account the idea of taking any legal action on this?
    #18
    drjfrost
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    Re: Real BAD Experience RMA Evga 1080ti sc2 Black Edition artifacts on 1 Hour of activity 2020/08/22 20:24:20 (permalink)
    today it's been two weeks since the day that my second RMA arrived, I have still not get any solution and it's the 45th day of  the entire process without getting solved  , since I finally could take a rest from work and had a couple of time on it, I tested this horrible RMA you guys sent, just to make sure that my computer was not the problem (for the 5th time). I also made a FULL scan on my computer in every single part, I tested everything, reinstalled windows, tested the CPU, the dram modules, the ssd, the hdd so far everything is in perfect shape and running well. now I also tried to test the gpu so that I could find a reason of why it was artifacting (the work the EVGA employees clearly are not doing). First I installed the GPU back to the computer and it was working perfectly, then I reduced the amount of memory clock and the base clock, as a result of that the GPU was "stable" for longer than it did before, it was ok for 10 hours while before it was okay for only 1. then I got the same results... once the artifacting started the computer would not turn on again, sometimes it would not even POST on the motherboard. also I did not used the gpu full load at any time, just a couple of simple games like fall guys, watching videos and viewing stuff on the broswer, all of it did not helped in anything since it broke anyways. as a result of that I am convinced that the gpu is broken.
     
    As a result of this, I have already lost many clients and money in general due to the obsolete EVGA employees who can't make a simple job which is testing and offering technical support, they have given me no answer at all and they are not willing to pay the shipping back.
     
    At this point I am convinced that I will never EVER again buy stuff from this company, I will make sure none of my friends/ relatives etc buys any single product from this company and I will make sure to show this on social media, not to mention that five of my friends who were going to buy products from evga, decided to step back after my experience, they will now buy products from MSI lol. also If I need to, I am going to take this to the last resource possible. even if this includes taking any LEGAL action. I am completely DONE with this company.
     
    Finally I want to congratulate you for having the worst customer service in the entire planet. really, you earned that spot with so much effort.
     
    This time I also was able to take pictures of the artifacting problem since you seem to be skeptical about it .
     

    post edited by drjfrost - 2020/08/22 20:26:17
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    Zeddivile
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    Re: Real BAD Experience RMA Evga 1080ti sc2 Black Edition artifacts on 1 Hour of activity 2020/08/25 11:06:28 (permalink)
    I read through the warranty document for VGA's
     
    They state 
     
    "Products sent in for RMA will be repaired and returned or replaced with a thoroughly tested recertified product of equal or greater performance."
     
    They breach the warranty contract when sending you a replacement product of less than equal performance....

    "This stuff breaks my tiny often dehydrated and carb deprived hamster brain"
     

     

    #20
    drjfrost
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    Re: Real BAD Experience RMA Evga 1080ti sc2 Black Edition artifacts on 1 Hour of activity 2020/08/25 11:25:06 (permalink)
    after making the legal stuff post they once again reach out to me, I hope this time I can get a proper solution. 
    post edited by drjfrost - 2020/08/25 11:33:13
    #21
    Zeddivile
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    Re: Real BAD Experience RMA Evga 1080ti sc2 Black Edition artifacts on 1 Hour of activity 2020/08/25 14:14:13 (permalink)
    Ya. The problem for me is why? Why do customers have to battle out here on the forums?  Why can't EVGA respond in a timely matter via their support / Warranty / EAR apparatus?
     
     
     
    Why does EVGA default to an anti consumer policy of delay, and ignoring requests until the drama spills out on the forum?  Why is it that when the drama spills out on the forum, EVGA responds quickly and escalates the request only to run the warranty requestor through loops without providing warranty service while trying to demonstrate via forum that the techs are addressing the issues?
     
     
    Why?
    Why?
    Why?
    post edited by Zeddivile - 2020/08/25 21:04:29

    "This stuff breaks my tiny often dehydrated and carb deprived hamster brain"
     

     

    #22
    Zeddivile
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    Re: Real BAD Experience RMA Evga 1080ti sc2 Black Edition artifacts on 1 Hour of activity 2020/08/25 15:31:07 (permalink)
    why?

    "This stuff breaks my tiny often dehydrated and carb deprived hamster brain"
     

     

    #23
    GregM85
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    Re: Real BAD Experience RMA Evga 1080ti sc2 Black Edition artifacts on 1 Hour of activity 2020/09/10 23:02:02 (permalink)
    So I doubt anyone from EVGA will read or care about this, but...
    I'm currently awaiting news with regards for an RMA for my 1080Ti from another manufacturer, so I've been browsing different forums to try and guage how long they take and any other useful info etc. That's how I came across this thread.
    At this point though I've already decided to upgrade to a 3080 anyway, I've got a bit of money saved for PC upgrades and I figure I can sell my old card for £200 ish. I had 100% made my mind up to order one of the EVGA 3080s on overclockers the second I could on the 17th.

    Off the back of this thread I'm going to change to a different manufacturers card.
    #24
    drjfrost
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    Re: Real BAD Experience RMA Evga 1080ti sc2 Black Edition artifacts on 1 Hour of activity 2020/09/10 23:28:08 (permalink)
    I forgot to update the state of this btw, the offered me and advanced rpelacement, they paid for the shipping of the artifacting gpu and they supposedly sent me a brand new rtx 2080, due to all the mess they have done, however it's been almost 3 months since the day all of this started and I still have not received any GPU, it's been 17 days and the RTX has not got to my house neither they have sent me any tracking number, I am actually thinking in to buy a 3070 or 3080 too but it is definitely not going to be an evga one lol
    #25
    wmmills
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    Re: Real BAD Experience RMA Evga 1080ti sc2 Black Edition artifacts on 1 Hour of activity 2020/09/11 01:21:22 (permalink)
    drjfrost
    I forgot to update the state of this btw, the offered me and advanced rpelacement, they paid for the shipping of the artifacting gpu and they supposedly sent me a brand new rtx 2080, due to all the mess they have done, however it's been almost 3 months since the day all of this started and I still have not received any GPU, it's been 17 days and the RTX has not got to my house neither they have sent me any tracking number, I am actually thinking in to buy a 3070 or 3080 too but it is definitely not going to be an evga one lol


    Yeah, that sounds about right. Nothing anyone can do really, its held up in customs probably. I think its usually 3 weeks best case scenario to 2 months worst case scenario for you to receive your card. Im sorry man, weve seen this a couple times over the years here. I hope it lands sooner rather than later!

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    #26
    AngryAce
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    Re: Real BAD Experience RMA Evga 1080ti sc2 Black Edition artifacts on 1 Hour of activity 2020/09/11 06:08:44 (permalink)
    drjfrost
    I forgot to update the state of this btw, the offered me and advanced rpelacement, they paid for the shipping of the artifacting gpu and they supposedly sent me a brand new rtx 2080, due to all the mess they have done, however it's been almost 3 months since the day all of this started and I still have not received any GPU, it's been 17 days and the RTX has not got to my house neither they have sent me any tracking number, I am actually thinking in to buy a 3070 or 3080 too but it is definitely not going to be an evga one lol




    The should be able to send you a tracking number.


    #27
    Cool GTX
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    Re: Real BAD Experience RMA Evga 1080ti sc2 Black Edition artifacts on 1 Hour of activity 2020/09/11 07:36:32 (permalink)
    No idea about your tracking number  .. send an email & ask, if the information is not in My Open RMAs  or the Spam filter of your EVGA registered email address
     
    However Customs is run by your government ...
     
    Top of the warranty section --> [FAQ] CUSTOMS PROCESSING TIMES for RMAs

    RTX Project EVGA X99 FTWK-5930K@4.8GHz 2xEVGA2080Ti EVGA-1200P2  Nibbler EVGA X99 Classified-5960X@4.5GHz 3-GPU Water Loop 1600P2 
    AIO Folding  X99 2x1080Ti FTW3 Hybrid, 1200P
    Thank You for Your Support


    #28
    aka_STEVE_b
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    Re: Real BAD Experience RMA Evga 1080ti sc2 Black Edition artifacts on 1 Hour of activity 2020/09/11 08:01:34 (permalink)
    Yeah, I would think it would be held up in shipping too.
    I've had many packages take weeks to get anywhere because of Covid issues of places doing the deliveries & processing... but you should have a tracking # emailed to you or it's in your 'open RMA' section on the website....

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    #29
    drjfrost
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    Re: Real BAD Experience RMA Evga 1080ti sc2 Black Edition artifacts on 1 Hour of activity 2020/09/11 11:36:07 (permalink)
    I actually don't mind if it takes weeks, what is annoying, is not having information about it; not a tracking number or anything. They sent it with skynet (which is not a good company IMO) and then that's it the open rma section appears as nothing is active and the my product tab shows "tracking id# and then nothing" they have not sent any email at all, so it really is annoying, because you don't know what or where is your GPU
    #30
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