Filip1995Also, wanted to ask everyone who had their card bricked by the waterblock installation. what was your serial number and where was you card made? taiwan or china? Maybe we can identify which factory has the troublesome cards.
Dear XXX,thank you for contacting us.We are very sorry for the problem you described.I just received new information about the EK-Quantum Vector FTW3 RTX 3080/3090 Backplate - Nickel cases and we recommend, that you open an RMA ticket where you purchased the graphics card.One customer informed us that after a successful RMA replacement of the graphics card and reinstallation of our FTW3 water block, everything works as it should be.The problem must have occurred while removing the stock cooler.After you receive a new graphics card from RMA, we recommend that you remove the stock cooler very slowly and carefully. Stock thermal paste and thermal pads are very sticky and can damage the graphics card when removing the air cooler if you are not careful.If you will have any problems with RMA, please let us know.Thank you for understanding.Best regards,XXX
AJKaganWanted to throw my name in as another unfortunate person with a failed 3090 FTW3 Ultra after an EK waterblock install.As many have mentioned here, the install went smoothly, all the pads where checked to be the right size and in the right locations.I double checked the tension of all the screws to make sure nothing was overly tight. In addition to checking for obvious signs of damage or shorts.I opened a support ticket with EK and EVGA to try and get to the bottom of it. I've installed many waterblocks before and this is a first for me. I'm at a loss as for what could have caused it. It was the first part of my loop that I've begun to assemble and now I'm hesitant to even install the mono block from EK on the motherboard. Has anyone heard anything definitive from either EK or EVGA on what might be causing these? Specs:Mobo - ROG Crosshair VIII Dark HeroCPU - AMD 5950xRAM - G.SKill 64GB kitCase - Lian Li O11 Dynamic XLPSU - EVGA 1000T2GPU - EVGA RTX 3090 FTW3 Ultra (SN:2012 - made in China)OS - Windows 10 Pro x64
Filip1995SN 20125? black or red lipped? There is no definitive answer yet. But EK is 99% sure its not the blocks fault since one person confirmed to them that the replacement card from RMA worked with the block afterwards and they didnt find any issue with the blocks that were sent for RMA to them for this reason. The evidence seems to point to evga.
AJKaganFilip1995SN 20125? black or red lipped? There is no definitive answer yet. But EK is 99% sure its not the blocks fault since one person confirmed to them that the replacement card from RMA worked with the block afterwards and they didnt find any issue with the blocks that were sent for RMA to them for this reason. The evidence seems to point to evga. Correct, SN: 20125, made in China, black lips. Installed with the EK Nickle backplate. Also tested without backplate, same post code 97 on the motherboard.Hope whatever replacement I get doesn't have the same issue. I'm getting flashbacks of my 980ti kingpin.
crestline33Of course EK is not gonna take the blame for the issue. You think EVGA puts out crap cards and then in turn wants to honor all these RMA’d cards? I am almost positive it’s either EK’s block or backplate that causes the issue and would bet money it is due to improper thermal pad thickness, not the milling of the block. Ek said to me the milling looks fine when i sent them pics of my block, it looked good to me when compared to my alphacool block, however, the milling on the alphacool block is slightly different, but the same components are cooled. The major difference between the EK and alphacool block I noticed is that the capacitor area is milled out deeper than all other components and the block seems as though it shouldn’t touch, the alphacool block is just cut out completely where the capacitors are. What i found majorly different is the alphacool backplate uses thicker pads and stands off the pcb more which I like, where as EK’s backplate uses thinner pads and seemed to posed more of a risk to touch the pcb. I came to my own conclusion that EK’s backplate design is the culprit and not the block itself. Everyone has tried without the backplate “after” their card didn’t work. By then it is too late as once it is shorted out it’s done for. So now i’m stuck with a $280 paper weight, but hey at least my card is now safely on water and my temps are great. I would just sell the ek block and backplate, but i feel like that is ignorant since I know it bricked my card....
crestline33I know one thing I have installed 7 gpu blocks now since I have been building pcs. NEVER had a single issue until this EK block. I am extremely careful and take my time when separating the pcb from the stock cooler and more so with this card as i knew that thermal putty on the vrms was going to have a good hold on it. I did not flex the pcb at all. I double and triple check all thermal pad sizes and locations before i placed the placed the card on the block and before placing the backplate. I highly doubt this many people including myself made installation errors. It really isn’t that complicated of a procedure.....
Filip1995There is no definitive answer yet. But EK is 99% sure its not the blocks fault since one person confirmed to them that the replacement card from RMA worked with the block afterwards and they didnt find any issue with the blocks that were sent for RMA to them for this reason. The evidence seems to point to evga.
crestline33EVGA honors any warranty claim as long as the card is “not physically damaged”. The probably just visually Inspect the card and send a new one out. If you were expecting them to test the card out in a machine you’d be sadly mistaken
crestline33There is also a reddit thread with people coming forward about the issue. I’d say at this point it is a problem and we are definitely not oddities. Also my original card and replacement cards both had the red lips, however first one was from taiwan and aecond was from china. I said the heck with EK and bought the alphacool Ftw3 block and have had no issues at all. Most people said they got the cards with the gray lips as their replacement and didn’t have any issues. I would just highly doubt at this point with evga being some of the best cards you can buy have made such a horrible mistake. I’m not saying EK’s block itself is to blame, but the backplate had me very worried from the beginning. The backplate pads were much thicker on the alphacool, about 3mm vs the thickest pad on the EK backplate being a 2mm. Plus the EK backplate is recessed which i didn’t care for i’d rather there be some visible space between the pcb and backplate so I can visually see if anything is touching
draftdubCan add me to the 3090 bricked group. Tried everything possible to get video back. Error 97 load vga bios. Only when removing the waterblock and powering up with a naked pcb did the error go away. But no video signal from card. And no heat generated by gpu. I did notice after the problem setting the block on a piece of flat quartz that the standoffs are not flat. The block rocks back and forth.
crestline33Why should anyone have to check their standoffs on their block? Where is the quality control from ek? They can’t check their standoffs for flatness before shipping? Come on man that’s just ridiculous and is why I blame EK for these cards being bricked