GrimDoctorAU

DNAJAY

GrimDoctorAU
So EVGA just told me that removing my cooler has voided my warranty and nothing will be covered. ****. How did you guys get an RMA? I feel like they are ****ing me because I'm in Australia with no local contact.

Seriously, **** evga, I'm done with this.

Yeah that doesn't sound right. You might just want to tweet @EVGA_JacobF about it. He may be able to help you out. That's what I would do. Taking off the cooler doesn't void the warranty unless you have physical damage. In some cases, even with damage EVGA has been very helpful. So I would take lots of pictures, reach out to Jacob.    

I tried and this is what I got so I'm done with this company, never again. I provided everything they asked for and there is no physical damage whatsoever. They called using an EK waterblock an "unauthorised product" and said that removing the cooler to add said "unauthorised product" has voided my warranty. If I removed the cooler to do "maintenance" it might be different apparently but because I admitted and provided details of the water block, nah bro, ya done, ticket closed, again.

$3500 + the waterblock cost...what a joke. Evga never again.

crestline33
$3500? Wow. Ok anyway i’d pursue your issue further, their warranty states that as long as there is no physical damage to the card you get a replacement

Emparus
The issue has nothing to do with EVGA or EKWB. If you bend the card and damage it when removing the cooler it is your fault, no warranty. And this is the only way you blow several cards with different water blocks. (besides knocking off parts and static maybe) One needs to warm up the card to soften the thermal putty and then still be very careful to not bend the card at all. Do not use tools to lift the card off or scrape on it to remove the rest of putty. Do not forget to remove the GPU bracket on the back. Overtightening the screws is bs, nothing important close by. 

Emparus

Eksu99

Emparus
The issue has nothing to do with EVGA or EKWB. If you bend the card and damage it when removing the cooler it is your fault, no warranty. And this is the only way you blow several cards with different water blocks. (besides knocking off parts and static maybe) One needs to warm up the card to soften the thermal putty and then still be very careful to not bend the card at all. Do not use tools to lift the card off or scrape on it to remove the rest of putty. Do not forget to remove the GPU bracket on the back. Overtightening the screws is bs, nothing important close by. 

How do you think people who have installed many blocks are suddenly overbending and destroying their cards? It’s not that simple.

They are not careful enough. No mystery here. This is the first time that so much putty is used versus pads. It is hard to release. Even wiggling may knock things off. Tools being used to break the putty adhesion. Also very dense PCB. Some may have forgotten to remove the GPU bracket before putting on the new back plate as it is not in EKWB manual ( I did originally). That would put a lot of uneven pressure on the PCB. I spend 2 hours getting the cooler off heating the card on the bed of my 3D printer to 70C.
 

crestline33
Dude installed his block and now is a pcb expert and has come to tell the rest of us including myself who has installed a bunch of waterblocks on gpus that we are all being too rough with our $1k cards. Okayyy...... Dude I been watercooling my pcs for the last 10-12 years. I know how to remove a stock cooler gently with or without the thermal putty being used. Granted it does stick hard, but I didn’t rip the cooler off the board either or bend the pcb even slightly. The guys who have posted installs of their blocks were wayyyy rougher with their card than I was and didn’t brick their card so your theory is bunk pal. You just got lucky plain and simple. My second install with my 3080 went perfectly fine using the alphacool block and I did nothing different compared to installing the ek block.

Filip1995

Emparus

Eksu99

Emparus
The issue has nothing to do with EVGA or EKWB. If you bend the card and damage it when removing the cooler it is your fault, no warranty. And this is the only way you blow several cards with different water blocks. (besides knocking off parts and static maybe) One needs to warm up the card to soften the thermal putty and then still be very careful to not bend the card at all. Do not use tools to lift the card off or scrape on it to remove the rest of putty. Do not forget to remove the GPU bracket on the back. Overtightening the screws is bs, nothing important close by. 

How do you think people who have installed many blocks are suddenly overbending and destroying their cards? It’s not that simple.

They are not careful enough. No mystery here. This is the first time that so much putty is used versus pads. It is hard to release. Even wiggling may knock things off. Tools being used to break the putty adhesion. Also very dense PCB. Some may have forgotten to remove the GPU bracket before putting on the new back plate as it is not in EKWB manual ( I did originally). That would put a lot of uneven pressure on the PCB. I spend 2 hours getting the cooler off heating the card on the bed of my 3D printer to 70C.
 

I dont understsnd why is it importat to remove the bracket. People say they installed it withour removing and they were fine, also I have no ides how is the brcket gonna create any pressure you dont put the gpu on the block face down. Or am I missing something?

Filip1995

Emparus

Filip1995

Emparus

Eksu99

Emparus
The issue has nothing to do with EVGA or EKWB. If you bend the card and damage it when removing the cooler it is your fault, no warranty. And this is the only way you blow several cards with different water blocks. (besides knocking off parts and static maybe) One needs to warm up the card to soften the thermal putty and then still be very careful to not bend the card at all. Do not use tools to lift the card off or scrape on it to remove the rest of putty. Do not forget to remove the GPU bracket on the back. Overtightening the screws is bs, nothing important close by. 

How do you think people who have installed many blocks are suddenly overbending and destroying their cards? It’s not that simple.

They are not careful enough. No mystery here. This is the first time that so much putty is used versus pads. It is hard to release. Even wiggling may knock things off. Tools being used to break the putty adhesion. Also very dense PCB. Some may have forgotten to remove the GPU bracket before putting on the new back plate as it is not in EKWB manual ( I did originally). That would put a lot of uneven pressure on the PCB. I spend 2 hours getting the cooler off heating the card on the bed of my 3D printer to 70C.

I dont understsnd why is it importat to remove the bracket. People say they installed it withour removing and they were fine, also I have no ides how is the brcket gonna create any pressure you dont put the gpu on the block face down. Or am I missing something?

If you leave it on there is a good chance you crack the PCB when you install the extra EKWB backplate. I even cut the pads around it for good fit but the backplate was still being bent when I tried to screw things down. I confirmed with EKWB and they pointed to the image in the manual that shows the bracket off. I told them people will break their cards and they told me they have forwarded the info to the right department. Well they didn't fix it.

ok, so removal of the bracket is essential. But how are you supposed to install it back when the holes in pcb for the bracket are covered by the backplate.

I saw people install the waterblock and backplate on the card without the bracket only for the to later discover that they have to remove the backplate to install the bracket back.

Here is the example on 29:00 minute

https://youtu.be/U7YtQfdSMGw

Is he doing it correctly?

Emparus

GTXJackBauer
Too many variables at play here.  It could be the user/environment or a bad designed block that is touching the PCB when it shouldn't.  If it's happening to multiple blocks from different 3rd party companies, it could be user error/bad environments.

Just a thought as I'm not here to knock on anyone but some people most likely fried their boards accidently during installation via static discharge.  How many of you are grounded via wrist or anti static gloves?  I'm not saying this is the case for everyone but wouldn't be surprised if some did by accident since you won't even know you did fry your own electronics during installation.  Electronics are sensitive and majority don't take the extra precautions. 
 
Carpet = Bad 
Dry air = bad
Combine those both = ultra bad

rjbarker

amistrata
He has succeeded thus he is a genious. However, Block waterblocking a graphics card is always risky business. Way too many variables to diagnose over the internet.

A genius for successfully installing a water block on a gpu ?
Its not risky at all if you know what your doing.
No more risk then building your own pc (I dont know a single person that has a water cooled rig that didnt build it themselves)....so maybe for those that are "afraid" of diving in or did not build there own system, then yeah, I wouldn't recommend installing a water block.
For those that build there own pc's, no big deal. Although making the jump to a completely water cooled system (not AIO's) can seem daunting I suppose, but plenty of us around to help out.
If its a first time there are plenty of youtube videos to follow along. EK even has a specific video for disassembling and installing WB on a 3090 FTW3 Ultra.
Some folks simply dont have the correct size screw driver and bugger up the heads, but thats completely avoidable with the right tools.
Thats why I purchase Evga, no voided warranty for removing stock cooler and going with WB.
 
Over the past 15 yrs water cooling has become far more popular, no doubt!