SchmoSalt
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I pre-ordered the Torq X10 Carbon back in June. It has been my primary mouse since. I love the mouse. There is just one problem with it: the paint is coming off. It seems to come off at the points where my fingers contact the paint. I know that I'm not a Xenomorph. I don't secrete acid. I don't know if the paint on my mouse is defective or not. Either way this shouldn't be happening to a mouse that retails for $100. Has anyone else had this problem? Here are some pictures to show how the mouse looks:   
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rjohnson11
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Re: Paint Coming Off
2014/10/11 04:04:50
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☄ Helpfulby SchmoSalt 2014/10/11 16:48:42
I have forwarded this to EVGA.
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EVGA_RMA_JaysonC
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Re: Paint Coming Off
2014/10/11 05:15:36
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☼ Best Answerby SchmoSalt 2014/10/11 16:48:38
Hello SchmoSalt,
I'm very sorry to hear that your Torq Mouse is experiencing this. To be honest we have not seen this type of issue with the Torq Mouse line-up however we are definitely here to support you. I have recently set up a cross-shipment for you and emailed the details of the RMA to you. We will take care of the shipping and include a prepaid label with the replacement in the box so you can send us back the defective one.
We do apologize for the issue and if you have any additional questions, feel free to email me or contact support.
Regards,
-Jayson- EVGA USA RMA Dept. Reddit/Twitter - u/EVGA_JaysonC @evga_jaysonc 
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the_Scarlet_one
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Re: Paint Coming Off
2014/10/11 05:59:42
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EVGA Nails it again.
I haven't seen this either, but i also don't use those buttons at all. Glad they are taking care of you :-)
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SchmoSalt
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Re: Paint Coming Off
2014/10/11 16:56:53
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Wow. This is amazing customer service. eVGA will be at the top of my list if I end up getting a 970.
Thanks for everything!
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seta8967
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Re: Paint Coming Off
2014/10/11 18:37:50
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I dont know how they paint the buttons, but I have krylon treated plastic parts of my rifle. I have had similiar looking issues when it makes an almost unnoticable bubble or dust pieces.
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EVGA_RMA_JaysonC
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Re: Paint Coming Off
2014/10/11 21:41:20
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SchmoSalt
Wow. This is amazing customer service. eVGA will be at the top of my list if I end up getting a 970.
Thanks for everything!
Glad we were able to help. 
-Jayson- EVGA USA RMA Dept. Reddit/Twitter - u/EVGA_JaysonC @evga_jaysonc
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rjohnson11
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Re: Paint Coming Off
2014/10/12 02:33:26
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Thanks for responding so quickly Jayson!
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SchmoSalt
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Re: Paint Coming Off
2014/10/14 14:55:18
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The RMA came in with the full packaging. Should I return the original accessories as well or would that just generate more work for you?
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MSim
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Re: Paint Coming Off
2014/10/17 02:54:26
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EVGA_RMA_JaysonC
Hello SchmoSalt,
I'm very sorry to hear that your Torq Mouse is experiencing this. To be honest we have not seen this type of issue with the Torq Mouse line-up however we are definitely here to support you. I have recently set up a cross-shipment for you and emailed the details of the RMA to you. We will take care of the shipping and include a prepaid label with the replacement in the box so you can send us back the defective one.
We do apologize for the issue and if you have any additional questions, feel free to email me or contact support.
Regards,
Is that EVGA new policy for Peripherals now? I was told before the mouse came out that customers would have to pay return shipping.
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Burke888
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Re: Paint Coming Off
2014/11/11 19:08:28
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Great response from EVGA!
Just to offer a counter point, I think the paint wearing looked kinda cool. It reminded me of the worn paint on the rifles from Afghanistan. If you look at the new Call of Duty Xbox One there is an attempt to actually give the console the appearance that the paint has worn away. But hey, whatever makes you happy, I'm glad EVGA was able to take care of you.
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MSim
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Re: Paint Coming Off
2014/11/11 21:34:36
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Burke888
Great response from EVGA!
Just to offer a counter point, I think the paint wearing looked kinda cool. It reminded me of the worn paint on the rifles from Afghanistan. If you look at the new Call of Duty Xbox One there is an attempt to actually give the console the appearance that the paint has worn away. But hey, whatever makes you happy, I'm glad EVGA was able to take care of you.
Will have to wait and see if they do that for everyone. I know Logitech will send prepaid shipping label with all RMA replacements.
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dakon
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Re: Paint Coming Off
2014/11/13 18:14:08
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MSim
Burke888
Great response from EVGA!
Just to offer a counter point, I think the paint wearing looked kinda cool. It reminded me of the worn paint on the rifles from Afghanistan. If you look at the new Call of Duty Xbox One there is an attempt to actually give the console the appearance that the paint has worn away. But hey, whatever makes you happy, I'm glad EVGA was able to take care of you.
Will have to wait and see if they do that for everyone. I know Logitech will send prepaid shipping label with all RMA replacements.
Thats interesting. I have had one RMA with Logitech for the g9x. They said we will ship you a new one and dont worry about shipping the old one back.
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Zillerz
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Re: Paint Coming Off
2014/12/05 17:26:02
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Woah! I've always experienced EVGA's superb customer service and reading through this thread just makes me love EVGA so much more!
I can imagine this happening to my mouse too, I use the buttons a lot and my hands get a little moist during gaming.
Happened to my previous mouse (Corsair vengeance m60)
Currently with the Torq X10 Carbon, LOVING EVERYTHING!!
 EVGA P67 SLI Intel Core i5 2500K w/ EVGA SuperClocked Cooler 16GB Corsair Vengeance EVGA GTX760 SC Dual w/ ACX Cooler Intel 730 Series SSD Corsair TX750W Logitech G933, Logitech Z623 Corsair K70, EVGA Torq X10 Carbon
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Sajin
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Re: Paint Coming Off
2015/04/05 19:58:27
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This is starting to happen to my x10 as well. I won't be sending mine in though as the mouse still works great.
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Plitskin5
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Re: Paint Coming Off
2015/04/15 19:04:34
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I have this happening to me too, but oddly enough, only on the right side.
post edited by Plitskin5 - 2015/04/15 19:09:11
Attached Image(s)
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MSim
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Re: Paint Coming Off
2015/04/17 00:53:21
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They should of used dyed plastic buttons instead of paint.
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rjohnson11
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Re: Paint Coming Off
2015/04/18 08:21:33
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If you are within warranty notify EVGA tech support if you have a peeling paint issue.
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MSim
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Re: Paint Coming Off
2015/04/19 01:07:56
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rjohnson11
If you are within warranty notify EVGA tech support if you have a peeling paint issue.
The mouse comes with 3yr warranty and hasn't been on the market for a year. Of course it will still be within warranty period.
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