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Need help with rma

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daimos84
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2020/02/12 02:48:44 (permalink)
Hi! The status in my profile still shows "preparing to ship product"...since 31/01 - about 2 weeks. Wrote to support, but no progress. I have some worries about such delay, and the card condition i should get.Also i want to ask - will the warranty prolng for days, that i don't own card?
Thank you for answer!
plz put topic to warranty section - can't understand, how it appears here
post edited by daimos84 - 2020/02/12 02:59:57
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    rjohnson11
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    Re: Need help with rma 2020/02/12 03:01:19 (permalink)
    To assist you better can you let us know if you are in Europe, North America, or Asia?

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    daimos84
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    Re: Need help with rma 2020/02/12 03:10:39 (permalink)
    Europe. Sorry again for topic in this thread.
    I wrote to eu support in friday, was answered, that they had stock count, and latest in monday i would have status update...wrote yesterday again, but have got a strange answer about not my rma(number), that had been sent in monday...wrote again-waiting...but already 2 weeks(!)
    Thank you for response
     
    Have a new answer from support:
    We're sorry for the inconvenience, that my resender have used the wrong number.
    However, the rest of the message is correct.

    Furthermore, you have asked about an update and I will gladly provide it to you.

    But! Still don't understand - i didn't get any info from courier company(they say - dhl), and can't track the number for shipment from letter through dhl site. All i have in profile - s/n of replacement and "preparing to ship product"..and answer from support, that replacement was send. In last letter support didn't repeat the number of shipment with correct number of rma...
     
    update -
    can track now, see shipment on dhl site, hope it is really my rma.
     
    post edited by daimos84 - 2020/02/12 06:00:52
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    rjohnson11
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    Re: Need help with rma 2020/02/12 06:13:04 (permalink)
    Excellent. If you have further questions just reach out to any moderator

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    transdogmifier
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    Re: Need help with rma 2020/02/12 06:33:17 (permalink)
    Most of the people on this forum are other eVGA users....just an FYI....

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    Cool GTX
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    Re: Need help with rma 2020/02/12 07:53:28 (permalink)
    Good to see you got a tracking number & can "see your package"

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    daimos84
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    Re: Need help with rma 2020/02/19 09:39:47 (permalink)
    Thank you, hope all will be fine
    post edited by daimos84 - 2020/02/20 02:01:51
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