Sadistsatisfied
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So recently, while playing Black Ops 3 zombies i've had some issues. Most pertaining to graphics drivers failing, like nvlddmkm failing. However I found these crashes slightly odd, since they will randomly turn both monitors into a rainbow artifacted mess, and I either have to power down the pc myself to restart, or wait a few minutes and it will do it itself. Audio throughout these crashes usually plays on for a minute before cutting off. I tried to move to black ops 4 zombies, same issue. I figured it might just be a terribly bad optimized game issue until it happened in world of warcraft of all games, a game that's barely taxing on the system at all. I have a 2080s and a liquid custom loop, temps have never once been an issue. I've done just about everything in the book, DDU, reinstall drivers, full format of drive and reinstallation of windows, different display port cables, reseating the GPU and riser card its on, testing ram, resetting all clock speeds and voltages back to default (although I never did any serious overclocking to any of my components,) nothing has worked for me. This has led me to believe it must be a hardware issue with either the PSU or the GPU, but the interesting thing is I really can't replicate this crash on my own. The only time I have ever been successful in recreating the crash has been while running OCCT's VRAM test, where almost five seconds in the exact same rainbow graphical crash happened. I can usually play cod zombies until my second monitor starts to flicker, as in it will go black for a second or two then come back, and that usually tells me its about to crash. I have once seen a strange red artifacting going horizontally across the second monitor when this happened, but only once. Sometimes that monitor also stays off for upwards of a full minute before coming back, but nothing wrong with the main monitor. I have also swapped cables around, and it is still always on the second monitor. I'm not sure what to do, and I'm very close to just doing away with the RMA process for my 2080s, but I wanted to know if anybody else had any ideas like it being the PSU failing. I do have an 850w Seasonic Focus, which I figure should be enough for my system, though I guess I could be wrong. If anybody could help that would be fantastic.
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Sadistsatisfied
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Re: Need help figuring out a hardware issue. Can't decide if PSU or failing GPU
2020/10/15 03:53:06
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imgur.com/a/bNLOeCV Here are the pics of the artifacting crash that happens. edit by Cool GTX inserted 2 photos
post edited by Cool GTX - 2020/10/15 10:24:25
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jlem2219
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Re: Need help figuring out a hardware issue. Can't decide if PSU or failing GPU
2020/10/15 05:33:41
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My guess would be the GPU, if it was the psu you'd likely experience issues outside of just graphical artifacting. You would also most likely face random system shutdowns. If I was a betting man it would be your GPU no doubt. Do you have an extra card to test? Maybe get a cheapo card just to make sure.
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Sadistsatisfied
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Re: Need help figuring out a hardware issue. Can't decide if PSU or failing GPU
2020/10/15 05:43:40
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I do have access to other cards I could try, sadly it's a little harder than just swapping them out due to the custom loops all three of my friends have. It may be possible for me to easily switch the card into one of their builds however, so I'll have to check my options tomorrow. I did get it to crash again earlier through the OCCT VRAM test again, so I'm also leaning more towards it being the GPU at this point. Thanks for the insight though it really is appreciated, this has had me stumped for weeks now lol
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aka_STEVE_b
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Re: Need help figuring out a hardware issue. Can't decide if PSU or failing GPU
2020/10/15 07:10:06
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That looks to be the video card ram corruption or the monitor going bad . ( possibly a bad cable between the card & monitor also ) - RMA both , if possible and get a new cable just in case
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Cool GTX
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Re: Need help figuring out a hardware issue. Can't decide if PSU or failing GPU
2020/10/15 10:37:55
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looks like GPU issue .. as mentioned above GPU is in a custom loop ... not easy by if you can test Without that riser card (cable?) ... or test with a spare riser
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Sadistsatisfied
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Re: Need help figuring out a hardware issue. Can't decide if PSU or failing GPU
2020/10/16 03:00:47
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Thanks for the suggestions boys, I really do appreciate the replies. Seeing how I'll be leaving the US for a few months around the start of November, I think for now I will follow through with the RMA process and get that taken care of while I am gone. I'll be glad to come back and update this post when I have received the replacement card though, just for anyone curious as to if that's the issue or anyone who may find this later on in the future.
Again thank you all so much!
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Sadistsatisfied
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Re: Need help figuring out a hardware issue. Can't decide if PSU or failing GPU
2020/10/25 18:45:41
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Hello lads, as of right now I'm still facing this hell of an issue. I'm just a day or two away from sending the card in for RMA, but I've done some investigating and have had some results that can maybe hint at what's going on for sure.
I got two brand new display port cables, still the same issue. However, I tested both monitors separately, in all display ports available, and no crash.
The crash apparently ONLY happens when both monitors are plugged in.
I don't believe it to be my power supply at all anymore, so I'm now thinking the obvious answer of GPU issue, or could it still possibly be a riser card issue when the crash only happens with both of my monitors plugged in?
I feel like I'm losing my mind.
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Sajin
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Re: Need help figuring out a hardware issue. Can't decide if PSU or failing GPU
2020/10/26 17:10:58
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So you can’t get the issue to happen when running the occt vram test with a single monitor only?
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Sadistsatisfied
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Re: Need help figuring out a hardware issue. Can't decide if PSU or failing GPU
2020/10/26 22:01:54
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Precisely that. That or I didn't test long enough, but dual monitor crash would happen within 5 minutes and both of the monitors separately survived for 45 minutes on their own with no signs of crashing or even black screening. I know that's not too long but I had limited time.
At this point I have sent the card in for RMA and purchased a new riser cable, so I guess we'll see what the results yield with (possibly) new card and riser cable.
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Sajin
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Re: Need help figuring out a hardware issue. Can't decide if PSU or failing GPU
2020/10/27 11:57:38
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Sadistsatisfied At this point I have sent the card in for RMA and purchased a new riser cable, so I guess we'll see what the results yield with (possibly) new card and riser cable.
Looking forward to your results.
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Sadistsatisfied
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Re: Need help figuring out a hardware issue. Can't decide if PSU or failing GPU
2020/11/15 05:13:31
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Sorry to keep you all waiting! But after receiving what they told me was my replacement, it ended up being the same card I sent in (could tell by looking at the serial code). Even though I was having no issues with it like previously and had zero crashes, I did want to ask why they said it's a replacement when it's actually just the same card. This is what they told me.
"Thank you for reaching out to us regarding your replacement card. According to our testing notes provided to me, I see that this card was outright replaced/repaired. The issue was determined to be related to the GPU and the PCB itself was replaced for you. As this is a hydro-copper graphics card, the water block and black plate are the same from your original."
And after about two weeks of having this repaired/replaced card, I've had no issues whatsoever! Hooray. Thanks again y'all for helping me out. :)
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Sajin
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Re: Need help figuring out a hardware issue. Can't decide if PSU or failing GPU
2020/11/15 13:33:44
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Hmm. They replaced the pcb? So they printed out a new serial number sticker or just used your old one?
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