EVGA

AnsweredGuest RMA is not working on the US Website ((EVGA Has Removed This Feature))

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bcavnaugh
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Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/02 13:33:23 (permalink)
repo1979
Wow, thats a great idea to make a point huh? Some people's kids.


post edited by bcavnaugh - 2018/03/02 13:34:29

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Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/02 13:48:10 (permalink)
repo1979
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bcavnaugh
I asked in a PM and you now need to Call EVGA to asked about a Second Hand Product Serial Number to see what the Current Status of the Item you are asking about.




Let's tie up the phone lines to make it harder for customers with real issues to receive help.
 


Wow, thats a great idea to make a point huh? Some people's kids.


 
 
It help understand something before commenting. If lots of people call evga support just to verify product remaining warranty, it will tie up the lines for any real customers calling in for support. I didn't say people should tie up the lines.
 
 
 
 

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#32
bcavnaugh
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Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/02 13:52:49 (permalink)
But then if they own the product then they only need to look under their My Products
Why should a company have to support someone that does not own the Product in question?
For the most part you do not really care for most of EVGA's Products to begin with so why do you Care?
post edited by bcavnaugh - 2018/03/02 13:55:50

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repo1979
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Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/02 14:04:19 (permalink)
MSim
repo1979
MSim
bcavnaugh
I asked in a PM and you now need to Call EVGA to asked about a Second Hand Product Serial Number to see what the Current Status of the Item you are asking about.




Let's tie up the phone lines to make it harder for customers with real issues to receive help.
 


Wow, thats a great idea to make a point huh? Some people's kids.


 
It help understand something before commenting. If lots of people call evga support just to verify product remaining warranty, it will tie up the lines for any real customers calling in for support. I didn't say people should tie up the lines.
 
 
 
 


That's still childish. 
#34
repo1979
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Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/02 14:04:43 (permalink)
bcavnaugh
But then if they own the product then they only need to look under their My Products
Why should a company have to support someone that does not own the Product in question?
For the most part you do not really care for most of EVGA's Products to begin with so why do you Care?


Well said sir. 
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Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/02 14:09:10 (permalink)
bcavnaugh
But then if they own the product then they only need to look under their My Products
I why should a company have to support someone that does not own the Propriety in question?




People used the Guest RMA page to verify product remaining warranty, before purchasing a used card from someone. It doesn't make much sense to tie up expensive phone tech resources to verify product remaining warranty, when you already have a web system in place for that. The simple solution is to do what the_Scarlet_one recommended, turn the Guest RMA page into "warranty check" page.
 
It makes me wonder if were not on the verge of evga doing away with "Warranty follow the product", that's why they didn't turn the Guest RMA page into a "warranty check" page.

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Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/02 14:15:00 (permalink)
repo1979
MSim
repo1979
MSim
bcavnaugh
I asked in a PM and you now need to Call EVGA to asked about a Second Hand Product Serial Number to see what the Current Status of the Item you are asking about.




Let's tie up the phone lines to make it harder for customers with real issues to receive help.
 


Wow, thats a great idea to make a point huh? Some people's kids.


 
It help understand something before commenting. If lots of people call evga support just to verify product remaining warranty, it will tie up the lines for any real customers calling in for support. I didn't say people should tie up the lines.
 
 
 
 


That's still childish. 




How do you get "it's childish" from what i posted?  
 
What do you think going to happen now that people can't verify any used card remaining warranty online. They will have to call evga support to do it now, which will do what.... that's right it will tie up the phone lines, which will cause customers with real issues to have to wait on hold longer before they can speak with tech support. 
 

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#37
bcavnaugh
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Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/02 14:28:55 (permalink)
Also I can see how an unknown person can easily abused this Guest Process that is NOT provide by any other company.
Being abused can be as simple as putting in random serial numbers to see if they are real only to scam others.
post edited by bcavnaugh - 2018/03/02 19:21:22

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#38
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Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/02 14:30:01 (permalink)
We all just need to wait and see what evga is going to do about this.

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Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/02 14:33:26 (permalink)
Sajin
We all just need to wait and see what evga is going to do about this.


It was by EVGATech_BrandonS The Program has ended.
 
EVGATech_BrandonS
I'm sorry for the confusion; we have now removed the Guest RMA option, and all products will need to be registered and a standard RMA submitted instead. 


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#40
Sajin
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Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/02 14:36:57 (permalink)
bcavnaugh
Sajin
We all just need to wait and see what evga is going to do about this.


It was by EVGATech_BrandonS The Program has ended.
 
EVGATech_BrandonS
I'm sorry for the confusion; we have now removed the Guest RMA option, and all products will need to be registered and a standard RMA submitted instead. 



Yes, I understand that, but evga may provide another way to check the warranty without having to call in.

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Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/02 14:48:59 (permalink)
bcavnaugh
Also I can how unknown person can easily abused this Guest Process that is NOT provide by any other company.
Being abused  can be as simple as putting in random serial numbers to see if they are real only to scam others.


 
It was evga who decided to switch the warranty to follow the product and not the original customer.  The Guest RMA was made to make it easier for people to verify product remaining warranty, that included people looking to buy used evga graphics card. EVGA pretty much used that for the reason they did away with Limited Lifetime Warranty on products. It added more resell value to evga graphics cards.
 
 
Sajin
We all just need to wait and see what evga is going to do about this.


 
You would think they would have a new system in place before removing the old one, or at least make a statement to put customers minds at ease. It makes me wonder if evga has plans to change the warranty next, switch it back to "follow the original owner", that is why they haven't made a statement yet.
 
 
 
post edited by MSim - 2018/03/02 14:58:04

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bcavnaugh
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Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/02 19:24:46 (permalink)
Everyone has made their point so not much can be done at this time so we need to wait and see.
Their is no need to keep Pushing Here
post edited by bcavnaugh - 2018/03/02 20:02:47

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Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/03 05:22:31 (permalink)
As if my faith in EVGA couldn't erode more...
 
Being a regular upgrader, this was one of the selling points of buying an EVGA card, that I could easily show my buyer an effective warranty even on a night or weekend when it's hard to get in touch with support.
 
This move now just puts them on par with ASUS and MSI, who have more accessible centers up here.  So... I suppose this just makes my next card decision easier.
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Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/03 07:42:09 (permalink)
Ajiki-kun
As if my faith in EVGA couldn't erode more...
 
Being a regular upgrader, this was one of the selling points of buying an EVGA card, that I could easily show my buyer an effective warranty even on a night or weekend when it's hard to get in touch with support.
 
This move now just puts them on par with ASUS and MSI, who have more accessible centers up here.  So... I suppose this just makes my next card decision easier.




You are correct, without an easy way to allow buyer to check card remaining warranty, it will hurt the resell value of evga graphics cards. Do you think evga cares about that, i don't. If they did, they would of changed the Guest RMA page into a "Warranty Check" only page. 
 
The only thing we can do now is spread the word about how evga has changed as a company. They punish all customers, just to make it harder for traders to verify products remaining warranty. Were not clueless, we can see the real reason behind this. 
 

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bcavnaugh
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Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/03 13:13:07 (permalink)
Ajiki-kun
As if my faith in EVGA couldn't erode more...
 
Being a regular upgrader, this was one of the selling points of buying an EVGA card, that I could easily show my buyer an effective warranty even on a night or weekend when it's hard to get in touch with support.
 
This move now just puts them on par with ASUS and MSI, who have more accessible centers up here.  So... I suppose this just makes my next card decision easier.


"This move now just puts them on par with ASUS and MSI" This is what Some EVGA Members Want, and Post to no end about it.
If you are buying only Second Hand or Used Graphics Cards then enjoy.
A Regular Upgrader Buys New Products Not Used Products.
post edited by bcavnaugh - 2018/03/03 13:14:45

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Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/03 13:16:48 (permalink)
From EVGATech_Jef Post https://forums.evga.com/FindPost/2793194
EVGATech_JeffP
Hello,
 
At this point in order to check the warranty on a non-registered product you will need to contact us though phone or e-mail, if your product is registered but was not purchased through an authorized retailer you can also submit a ticket to find out the remaining warranty length on a particular serial number. This is subject to change without notice as with all warranty terms and conditions.


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#47
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Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/05 08:15:36 (permalink)
I'm ok with Guest RMA being gone, but at least bring back the warranty check tool, please!

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Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/05 08:45:09 (permalink)
mikoulyak
I'm ok with Guest RMA being gone, but at least bring back the warranty check tool, please!




When you get time, let EVGA know how you feel about this. 
 
https://www.evga.com/support/suggestions.asp
 
Maybe if enough people send them "feedback", they will finally do the right thing. 

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a213m
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Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/05 08:49:10 (permalink)
MSim
...
 
When you get time, let EVGA know how you feel about this. 
 
https://www.evga.com/support/suggestions.asp
 
Maybe if enough people send them "feedback", they will finally do the right thing. 


Thanks. Done!



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#50
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Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/05 09:55:35 (permalink)
I don't think I'll ever get the 'remove it because no one else does it' bug.
 
Phone time is more expensive than web time...it added value to the company, imo....
 
At any rate...I won't stop buying eVGA product because of this..but it does seem odd to me.
 
You're free to disagree..
 
 

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Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/05 10:17:14 (permalink)
I am also disappointed about the move to remove RMA length check. Even if secondary owner needs to register to even use RMA I don't understand why to remove RMA check in first place.
 
When I sell the card I can of course just provide screenshot from My Products where purchase date is visible with disclaimer that warranty lasts 3 years since purchase date.


#52
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Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/05 10:47:11 (permalink)
I would just wait for EVGA to announce something. Odds are good for a major site change they will make an official announcement.

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Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/05 15:46:24 (permalink)
Hoggle
I would just wait for EVGA to announce something. Odds are good for a major site change they will make an official announcement.




What sense does it make to keep customers in the dark. Odds are even worse news is coming down the pipe soon. We have already seen EVGA go from a "Global Warranty" where all regions are treated the same when it comes to product warranty,  to a complete 180.
 
EVGA should get out in front of this. It shouldn't take a week to change exiting web page to where customers can still check a product remaining warranty.
 

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#54
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Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/05 19:30:33 (permalink)
Lets take a step back
 
-->The primary reason this is happening, is because of abused and dead EVGA cards spawning a traders market for free replacements.
I am one EVGA owner who is very glad not to have to PAY extra money to fill the pockets of traders.
 
One warranty on registered cards, and -one- registered (with EVGA) warranty transfer per card. Those with warranty transfers should be -strictly- limited to (2) transfers per year or all of those users registered warranties should become invalid. Maybe throw in some payment and address cross checking on top of it all.
This should kill the traders and abusers and saves us all money
 
For us normal EVGA buyers (who register our cards anyway), this means nothing to us, and for -honest- buyers of our second hand cards simply means registering to prevent fraud.
  
 
  




#55
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Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/06 05:00:53 (permalink)
You might think it's fraud but it's not. The "traders" followed the Warranty Terms & Conditions. If EVGA doesn't like the current T&C, they should rewrite them to limit how many second hand cards a person can submit for warranty service each year. A max of around 6 second hand cards per year would be reasonable in my opinion.
 
A web base system that allows you to check a product remaining warranty. That adds value to used evga graphics cards in select regions. EVGA has now made that a hassle for people to verify a product remaining warranty. Lots of people find it a hassle to have to call a company. You have to wait on hold for who knows how long, hopes the person enters the information correct, see if they pitch you any products or services before giving you the information you requested. 
 
 

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#56
JalenJade
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Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/06 05:48:18 (permalink)
Why would a company want to add resale value to a product? People who buy from another person are not that companie's customer. They are that person's customer. The company made no money from that sale. It should be as difficult as possible for a second hand owner to get warranty service.
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Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/06 06:39:01 (permalink)
JalenJade
Why would a company want to add resale value to a product? People who buy from another person are not that companie's customer. They are that person's customer. The company made no money from that sale. It should be as difficult as possible for a second hand owner to get warranty service.




It shouldn't be as difficult as possible, if you want to attract more customers. The warranty following the product has been around since 2012, that is when EVGA did away with the default Limited Lifetime warranty on products.
 
 

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Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/06 08:12:51 (permalink)
MSim
JalenJade
Why would a company want to add resale value to a product? People who buy from another person are not that companie's customer. They are that person's customer. The company made no money from that sale. It should be as difficult as possible for a second hand owner to get warranty service.




It shouldn't be as difficult as possible, if you want to attract more customers. The warranty following the product has been around since 2012, that is when EVGA did away with the default Limited Lifetime warranty on products.
 
 




Ya about that lifetime warranty....
 
We lost that because of pure abuse and fraud. I know because i was one of the most active forum support posters back then, saw it over and over and over.
 
And now the same people have now ruined the warranty terms -again- 
In the EU, China, south america, asia and the USA the scumbags have learned to game the system to make money off of EVGA's warranty policy
---->and I am very glad they are trying to put an end to it.
Registration and smart fraud checking should shutdown the worst abusers, but I would like to see EVGA go even further.
 
You don't seem to understand how MUCH THIS COSTS, and why -that cost- is the primary reason EVGA is going down hill
Really? six cards a year? for someone who didn't pay EVGA a dime... hmmm 6 new RMA cards with shipping too?
 
Just who do you think is paying for the thousands of cards and the shipping? Its us, and all for scumbags who never gave EVGA a dime!
 
No, EVGA needs to stick with the best warranty and best service for REGISTERED first owners as PRIMARY.
Secondhand cards should get whatever is left on original warranty ONLY after registering and no more than 2 cards a year -ever-
Anything after the second (registered) owner should be out of warranty completely, regardless of time remaining on the warranty.
 
EVGA can spend the HUGE amounts of time and money saved, by stepping up customer service/RMA's for registered first owners like they used to
Thats what will bring in the customers who spend money    
post edited by maniacvvv - 2018/03/06 08:23:41




#59
MSim
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Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/06 10:06:54 (permalink)
maniacvvv
MSim
JalenJade
Why would a company want to add resale value to a product? People who buy from another person are not that companie's customer. They are that person's customer. The company made no money from that sale. It should be as difficult as possible for a second hand owner to get warranty service.




It shouldn't be as difficult as possible, if you want to attract more customers. The warranty following the product has been around since 2012, that is when EVGA did away with the default Limited Lifetime warranty on products.
 
 




Ya about that lifetime warranty....
 
We lost that because of pure abuse and fraud. I know because i was one of the most active forum support posters back then, saw it over and over and over.
 
And now the same people have now ruined the warranty terms -again- 
In the EU, China, south america, asia and the USA the scumbags have learned to game the system to make money off of EVGA's warranty policy
---->and I am very glad they are trying to put an end to it.
Registration and smart fraud checking should shutdown the worst abusers, but I would like to see EVGA go even further.
 
You don't seem to understand how MUCH THIS COSTS, and why -that cost- is the primary reason EVGA is going down hill
Really? six cards a year? for someone who didn't pay EVGA a dime... hmmm 6 new RMA cards with shipping too?
 
Just who do you think is paying for the thousands of cards and the shipping? Its us, and all for scumbags who never gave EVGA a dime!
 
No, EVGA needs to stick with the best warranty and best service for REGISTERED first owners as PRIMARY.
Secondhand cards should get whatever is left on original warranty ONLY after registering and no more than 2 cards a year -ever-
Anything after the second (registered) owner should be out of warranty completely, regardless of time remaining on the warranty.
 
EVGA can spend the HUGE amounts of time and money saved, by stepping up customer service/RMA's for registered first owners like they used to
Thats what will bring in the customers who spend money    




What caused most of us to buy evga graphics cards. It was the limited lifetime warranty. EVGA switched that to 3yr warranty and follows the product, we no longer had to register the product within 30days to receive the full warranty. That is what kept most of us buying evga graphics cards. If evga makes it's warranty like all the other mfg, how will they stand out from them. Do you think people will continue to pay a premium price for a product, when that product warranty is no better than what other mfg offer.
 
 

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