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AnsweredGuest RMA is not working on the US Website ((EVGA Has Removed This Feature))

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bcavnaugh
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2018/02/28 12:14:19 (permalink)
Guest RMA is not working on the US Website, it has been over a week now.
https://www.evga.com/support/guestregister.asp
It sends you here https://www.evga.com/support/rma.asp
Or if you are not logged on then it sends you here https://secure.evga.com/US/login.asp
Under IE and Firefox.
 
This one Works https://au.evga.com/support/guestregister.asp but is only for that region.
post edited by bcavnaugh - 2018/02/28 13:37:15

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    Sajin
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    Re: Guest RMA is not working on the US Website 2018/02/28 12:42:33 (permalink)
    EVGA knows about the issue.

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
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    bcavnaugh
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    Re: Guest RMA is not working on the US Website ((EVGA Has Removed This Feature)) 2018/02/28 12:43:58 (permalink)
    OK
    post edited by bcavnaugh - 2018/02/28 13:38:44

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    BrandonS
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    Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/02/28 13:14:24 (permalink) ☼ Best Answerby bcavnaugh 2018/03/03 13:31:53
    I'm sorry for the confusion; we have now removed the Guest RMA option, and all products will need to be registered and a standard RMA submitted instead. 
    #4
    Sajin
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    Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/02/28 13:15:35 (permalink)


    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
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    bcavnaugh
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    Re: Guest RMA is not working on the US Website ((EVGA Has Removed This Feature)) 2018/02/28 13:29:42 (permalink)
    EVGATech_BrandonS
    I'm sorry for the confusion; we have now removed the Guest RMA option, and all products will need to be registered and a standard RMA submitted instead. 


    Is their anyway for a Member to check a status of a Serial Number of a Second Hand Product before they buy one?
    Thank you.
     
    post edited by bcavnaugh - 2018/02/28 13:38:27

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    Sajin
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    Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/02/28 13:31:15 (permalink)
    bcavnaugh
    EVGATech_BrandonS
    I'm sorry for the confusion; we have now removed the Guest RMA option, and all products will need to be registered and a standard RMA submitted instead. 


    Is their anyway for a Member to check a status of a Serial Number of a Second Hand Product before they buy one?
    Thank you.


    I'm guessing you'll need to call in to ask.



    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

     
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    bcavnaugh
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    Re: Guest RMA is not working on the US Website ((EVGA Has Removed This Feature)) 2018/02/28 13:37:32 (permalink)
    Thank you

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    MSim
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    Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/01 08:51:11 (permalink)
    EVGATech_BrandonS
    I'm sorry for the confusion; we have now removed the Guest RMA option, and all products will need to be registered and a standard RMA submitted instead. 




    It would be nice if EVGA management would alert customers about this. How are people suppose to check remaining warranty on products now?
     
    It's never a good idea to leave your customers in the dark like this.
     
    I wonder if they made this change just to make it harder for "traders" to find out the remaining warranty length on evga graphics cards.
    post edited by MSim - 2018/03/01 09:05:31

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    the_Scarlet_one
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    Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/01 11:13:01 (permalink)
    EVGA making changes without alerting users or Mods? Never... it’s not like they would ever do something like that.

    1080ti SC2 said for over a month it would only have white lights, but without notice changed a bunch of things on the list to include the SC2 having RGB, and didn’t notify anyone.

    Not to mention the new layout for the products list that has received stellar feedback.

    Lest we forget the elite status also. “We would love your feedback, but will ignore every thing you say” -EVGA

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    MSim
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    Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/01 14:08:51 (permalink)
    Give customers a heads up "we removed the Guest RMA", if you want to check the warranty length on a used card before purchasing it "insert steps here".  That shouldn't be too much to ask in my opinion. 
     
     

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    bcavnaugh
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    Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/01 15:30:22 (permalink)
    MSim
    Give customers a heads up "we removed the Guest RMA", if you want to check the warranty length on a used card before purchasing it "insert steps here".  That shouldn't be too much to ask in my opinion. 

    Maybe one of the Below Contact EVGA Directly with your concerns.

    Contact Us


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    MSim
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    Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/01 15:53:22 (permalink)
    bcavnaugh
    MSim
    Give customers a heads up "we removed the Guest RMA", if you want to check the warranty length on a used card before purchasing it "insert steps here".  That shouldn't be too much to ask in my opinion. 

    Maybe one of the Below Contact EVGA Directly with your concerns.

    Contact Us





    I have emailed evga customer service before (not about this) only for them to ignore my email. EVGA should make an official statement about this, instead of leaving customers in the dark. With Guest RMA gone, how are customers suppose to check the warranty on used cards before they purchase them.
     
    Does evga really want people to flood support to request a check on remaining warranty length now? 
     
     
     

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    whitrzac
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    Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/01 16:39:24 (permalink)
    So the 2nd hand warranty is gone now?
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    the_Scarlet_one
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    Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/01 16:41:46 (permalink)
    whitrzac
    So the 2nd hand warranty is gone now?


    No, the option to check the remaining warranty time is gone. Read the posts. The answer isn’t that far up on the page.

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    bcavnaugh
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    Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/01 16:44:53 (permalink)
    @MSim,
    I could say I wonder why but then I really have not had any issue with EVGA Customer Support.
    I ask this question here on the Forums (Not EVGA Customer Support) and EVGA EVGATech_BrandonS Posted and answer.
    As far as I see it this Thread it is a closed issue for me.
    I only asked because I was tying to Help another Forum Member with question about a second hand card.
    post edited by bcavnaugh - 2018/03/01 17:34:48

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    MSim
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    Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/01 17:09:14 (permalink)
    The tech didn't answer how customers can check the remaining warranty on used products. I bet i'm not the only one wondering what's going on. This probably doesn't make evga customers have confidence in buy evga products, when evga removes the easy way to check the remaining warranty on evga products, without informing customers of the change.   
     
    I have a feeling you will request this topic locked. 
     
     

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    the_Scarlet_one
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    Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/01 17:15:09 (permalink)
    The question of how to check the remaining time needs to be answered. If this threads get locked, I will open another specifically for that question.

    Never mind, no reason to wait: https://forums.evga.com/H...-m2792432.aspx#2792432
    post edited by the_Scarlet_one - 2018/03/01 17:19:06

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    bcavnaugh
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    Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/01 17:18:48 (permalink)
    I asked in a PM and you now need to Call EVGA to asked about a Second Hand Product Serial Number to see what the Current Status of the Item you are asking about.

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    the_Scarlet_one
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    Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/01 17:20:18 (permalink)
    bcavnaugh
    I asked in a PM and you now need to Call EVGA to asked about a Second Hard Product Serial Number.


    Evga can also provide that publicly instead of hiding behind PM’s. My thread is posted. Once an evga tech can be quoted, I will attach it to the OP of that thread.

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    bcavnaugh
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    Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/01 17:23:45 (permalink)
    Good to go, thanks the_Scarlet_one
     

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    bcavnaugh
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    Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/01 17:34:58 (permalink)
    It Does not take that much Effort to simply Call EVGA Support to ask the same Question about a Used Product.
    I can see why EVGA Dropped this as it in a way puts them in the Second Hand Business and is not a good thing IMO.
    You are also asking EVGA about a Product you Do Not Even Own, Buying Second Hand adds more on the Buyer now is all.
    Buy The Item Register the Item and see what comes back to you. This really should not be EVGA's Job but the Sellers Job.
    Effort can go a long way in Today's World

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    MSim
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    Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/01 17:38:49 (permalink)
    bcavnaugh
    I asked in a PM and you now need to Call EVGA to asked about a Second Hand Product Serial Number to see what the Current Status of the Item you are asking about.




    Let's tie up the phone lines to make it harder for customers with real issues to receive help.
     

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    the_Scarlet_one
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    Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/01 17:40:12 (permalink)
    I am getting a used card in trade for one of my cards. The use of the guest RMA check was extremely nice to have a direct answer to how many days are left without spending 10-15 minutes trying to get the answer. Having to stop everything to call Tech Support is absolutely ridiculous when it was easy enough to type in the serial number and show the person how much time was left. Now it will all be word of mouth, which is crap!

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    bcavnaugh
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    Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/01 18:07:11 (permalink)
    I do understand this and yes it will be missed.
    I just went to MSI, ASUS, GIGABYTE, and ASRock.
    All require you to login and Register the Product.
    None of them have any Kind of Guest RMA Process.
    Who was it that said they wish EVGA was more like the Other Companies 
    post edited by bcavnaugh - 2018/03/01 18:11:31

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    the_Scarlet_one
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    Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/01 18:20:06 (permalink)
    Evga should redirect guest RMA to a “warranty check” page, and then tell everyone to register their card for warranty services. It sucks seeing evga turn into Asus.

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    bcavnaugh
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    Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/01 19:51:55 (permalink)
    I Blame for the Changes that EVGA is coming out with

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    MSim
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    Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/02 05:12:58 (permalink)
    bcavnaugh
    I Blame for the Changes that EVGA is coming out with




    Blame that one.
     

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    bcavnaugh
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    Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/02 09:13:54 (permalink)
    MSim
    bcavnaugh
    I Blame for the Changes that EVGA is coming out with




    Blame that one.
     


    I can't, that guy is one of our Team Mates.
    Maybe Did It
    post edited by bcavnaugh - 2018/03/02 09:16:28

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    repo1979
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    Re: Guest RMA is not working on the US Website EVGA is Aware of this Issue. 2018/03/02 13:30:02 (permalink)
    MSim
    bcavnaugh
    I asked in a PM and you now need to Call EVGA to asked about a Second Hand Product Serial Number to see what the Current Status of the Item you are asking about.




    Let's tie up the phone lines to make it harder for customers with real issues to receive help.
     


    Wow, thats a great idea to make a point huh? Some people's kids.

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