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Hot!GTX1080TI Kingpin dying

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HarkerN
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2018/07/28 06:37:58 (permalink)
I'm at a loss here. Out of the blue, my 1080ti kingpin started crashing under anything that pushes it to 100% load for a few seconds.

I've had the card for almost 4 months now and haven't had a problem, with it holding decent overclocks on air. Now it crashes even at stock settings under a minute in Heaven.

I reinstalled latest drivers with DDU, reinstalled PXOC, cleared CMOS, reseated card. More than once.

I was about to try out a different PSU, when I got gpu artifacts and crashed in Widows desktop, so it's clearly not power related.

Underclocking allowed me to finish Heaven, but then it crashed when I Alt-Tabbed to the desktop and I got a blue screen.

The only thing I've done to the card is that I removed the cooler to change thermal paste with Kryonaut, a while before the problems started, so I don't think it's related.. That's all. I'm fairly certain I didn't mess anything up, I've done this before and the process is very simple.

I'm thinking of RMAing, but I'll take any other suggestions before I do that.

Thanks in advance!
post edited by HarkerN - 2018/07/28 06:46:08

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    rjohnson11
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    Re: GTX1080TI Kingpin dying 2018/07/28 07:09:34 (permalink)
    If it happens in another PC then an RMA is needed.

    Specs: AMD 1920X Threadripper, Samsung SM961 M.2, 32GB Corsair RGB Vengeance,  ASRock X399 Taichi MB, Corsair 1000D PC case



    #2
    HarkerN
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    Re: GTX1080TI Kingpin dying 2018/07/28 09:34:30 (permalink)
    Thanks for replying.

    I just tested an old Gigabyte 780 Windforce OC I had laying around. Same settings on Heaven.

    It completed it without any problems whatsoever, even if it went up to 80C with the default fan curve. So that rules out the PCI-E slot, PSU etc and isolates the graphics card.

    If anyone knows, does EVGA still issue Kingpin replacements? It's not listed on the website anymore.

    Edit: also completed Superposition benchmark at 4K (8K required 6gb vram, figured it'd crash with the 3gb of the 780), without any hiccups. Used to crash after a few seconds with the Kingpin.
    post edited by HarkerN - 2018/07/28 09:53:18

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    AHowes
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    Re: GTX1080TI Kingpin dying 2018/07/28 09:45:49 (permalink)
    They keep a stock of cards for rma replacements.. plus other cards they got back and have been repaired.. so most likely a repaired card.

    If they dont have the card in stock they will give another equal card.. whatever that would be.

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    #4
    HarkerN
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    Re: GTX1080TI Kingpin dying 2018/07/28 10:38:41 (permalink)
    Placed the kingpin back and I'm not even getting picture now, even though the motherboard shows AO after boot.

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    #5
    Cool GTX
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    Re: GTX1080TI Kingpin dying 2018/07/28 11:45:03 (permalink)
    I've had to Clearing CMOS after changing generation of GPU before, make sure MB reads the new card

    OS ?  Win 10 auto updates have caused issues before

    What monitor and how is it connected (video cable type)
     
    Nvidia Control Panel - what have you changed ?

    Try a different Nvidia driver ? what driver now ?

    Temps ?
     
    You could check the TIM - especially if your like your current card

    Try different PCIe power cables
     
    Probably the card but, you asked for ideas

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    #6
    Sajin
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    Re: GTX1080TI Kingpin dying 2018/07/28 12:54:39 (permalink)
    My first one also started to artifact after 4 months. RMA'd it, and got a brand new in retail box one back from evga. 
     
    Note: I've had my replacement for 7 months now. Still working without any issues. 
     
     


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    HarkerN
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    Re: GTX1080TI Kingpin dying 2018/07/28 13:05:28 (permalink)
    Sajin
    My first one also started to artifact after 4 months. RMA'd it, and got a brand new in retail box one back from evga. 
     
    Note: I've had my replacement for 7 months now. Still working without any issues. 
     
     


    Same as me, I got mine at the beginning of April.

    You got a brand new after 4 months? Aren't you supposed to receive a repaired one after 3 months? I remember reading your post on Kingpin's performance, back when I was considering going for one but I didn't remember about the 4 months.

    Here's hoping!

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    Sajin
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    Re: GTX1080TI Kingpin dying 2018/07/28 13:08:00 (permalink)
    HarkerN
    You got a brand new after 4 months? Aren't you supposed to receive a repaired one after 3 months?

    Yep. Yes, you're suppose to get a repaired one after the first 30 days, but sometimes you can get a new one if they don't have any repaired ones. 


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    HarkerN
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    Re: GTX1080TI Kingpin dying 2018/07/28 13:20:07 (permalink)
    Cool GTX
    I've had to Clearing CMOS after changing generation of GPU before, make sure...


    Thanks for the suggestions!

    Cleared CMOS, nothing. The motherboard post code hangs on code 62 for a bit before going to AO, which I think it means that the system is having trouble recognizing the card.

    Windows 10, but no new update before the issue started.

    Acer Predator 27" 4K with DisplayPort. Tried the DVI port to another 1080p monitor, still nothing. The 780 was working fine with both outputs.

    Nothing much changed in Nvidia CP, just some basic stuff for some games.

    Latest drivers, was working ok with them before the issue.

    Temps are not even reaching 65C on the GPU and everything else is lower.

    I'll check the TIM, but since the temps are fine..

    The power cables powered the 780 just fine and I don't think I have more 8pins anyway.
    post edited by HarkerN - 2018/07/28 15:29:58

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    HarkerN
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    Re: GTX1080TI Kingpin dying 2018/08/09 13:23:55 (permalink)
    Quick update on the situation. I spoke with tech support and I got an RMA approved. Customer support was really good and the replacement was sent on the same day they received my old card. Shipped it on Monday, it was at EVGA EU on Tuesday morning and EVGA EU shipped my card later that day and I received it Thursday morning.
     
    Bonus, I got a brand new card, apparently, since it has the -KR suffix!
     
    Unfortunately, the card was practically DOA, with artifacts and driver crashing at stock settings. The GPU was hitting the thermal limit and heating up the memory chips as well. What I would call abysmal thermal performance, with the GPU hitting 76C on stock speeds (before crashing out of literally anything).
     
    I considered just sending it back, but I removed the cooler and noticed that the thermal paste was badly applied and a little dried up. I changed it to Thermal Grizzly Kryonaut, put the cooler back on and issue solved! So now the card worked as intended. I get that QA can sometimes overlook something, but the KPEs are supposed to be tested before they go out the door. This is a 1300$ card. But it's working, so no biggie. Just a little annoyed, a lot of people can't do what I did or don't want to (and shouldn't have to).
     
    Now to the overclocking part. My previous card would be completely stable with +85 core, +580 memory and go as high as 2088MHz, settling at 2050MHz under sustained load, with memory at 12170MHz (6085).
    The new one can't sustain anything higher than 2037 on Heaven, lest it crashes, but overclocks well on the memory, going up to +775 for 12554MHz (6277)!!
     
    The strange thing is that the core clock remains unchanged in Heaven as the card heats up. Starts at 2037 and stays at 2037, even as I hit 65C on the GPU. At 2050, I crash, but without hitting any limit, thermal, voltage or power. Any ideas as to why?
    post edited by HarkerN - 2018/08/09 15:54:16

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    #11
    Sajin
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    Re: GTX1080TI Kingpin dying 2018/08/09 23:44:34 (permalink)
    HarkerN
    The strange thing is that the core clock remains unchanged in Heaven as the card heats up. Starts at 2037 and stays at 2037, even as I hit 65C on the GPU. At 2050, I crash, but without hitting any limit, thermal, voltage or power. Any ideas as to why?

    Odd, but good. It should definitely go down when 60c is hit. You can most likely get more out of your card by following my oc guide listed here.


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    HarkerN
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    Re: GTX1080TI Kingpin dying 2018/08/10 05:25:45 (permalink)
    Sajin
    HarkerN
    The strange thing is that the core clock remains unchanged in Heaven as the card heats up. Starts at 2037 and stays at 2037, even as I hit 65C on the GPU. At 2050, I crash, but without hitting any limit, thermal, voltage or power. Any ideas as to why?

    Odd, but good. It should definitely go down when 60c is hit. You can most likely get more out of your card by following my oc guide listed .


    Yeah, it's quite odd. In certain programs like Heaven and FurMark, it stays at 2037MHz from beginning to end and instead, the power draw slowly increases. In other cases though, as I discovered later, it does drop and it Precision XOC says it hits the power limit, but I set it to 130% and it only goes up to 118% or something like that. I've seen this as being a former bug somewhere, but I didn't have that problem with my previous 1080 Ti Kingpin.

    Also, the clock dropped as low as 1949-1962MHz after maybe 10 minutes in a demanding game, with loads around 93%-99% and Prefer Maximum Performance set in Nvidia CP. Isn't the Kingpin supposed to be able to hold at least 2025MHz on air, after being overclocked? I'm running an open case with dual 140mm Noctuas at the front, so airflow and warm air aren't an issue.

    I'm going to try your guide either later today or tomorrow. It looks very promising, thanks for taking the time to make it!

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    Sajin
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    Re: GTX1080TI Kingpin dying 2018/08/10 10:29:02 (permalink)
    You can fix the 118% power limit issue by flashing this vbios to your kingpin.
     
    The kingpin is guaranteed at least a 2025 mhz overclock. You should be able to hold at least 2025 mhz after following my guide & flashing the vbios I linked above.
     


    #14
    HarkerN
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    Re: GTX1080TI Kingpin dying 2018/08/10 17:43:37 (permalink)
    I am a little reluctant of flashing another BIOS immediately after receiving the RMA card. Why would I need to do thar just to get the advertised clock speeds? I didn't have this problem before, with my previous Kingpin 🤔.

    I haven't had time to try out your guide yet, but I have a funny feeling about this card. Starting with the fact that I had to replace the thermal paste just for it to run out of the box and it's still running hotter then my previous card, reaching 74C in games, in an open case, something I hadn't ever seen before. 😞

    What are your temps/clocks, if you don't mind me asking?

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    Sajin
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    Re: GTX1080TI Kingpin dying 2018/08/10 19:26:25 (permalink)
    The card won't get hotter than 60c (usually 58c) when running unigine superposition on its 8k preset with the above bios loaded to my card, power target set to 150%, both clock offsets set to +0, and all three fans set to 100%. Gpu clock will sit at 2012 mhz through the entire run.


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    HarkerN
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    Re: GTX1080TI Kingpin dying 2018/08/11 03:15:01 (permalink)
    Ok, that's reasonably close to my card. I'm hitting 65C overclocked on both core and memory and iirc, you have an open test bench, so that'll make up for the difference.

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    #17
    AHowes
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    Re: GTX1080TI Kingpin dying 2018/08/11 06:28:54 (permalink)
    Slap a water block on it after updating to that special bios to increase the power! Enjoy low 30c temps on load hehe.

    Bitspower makes a water block for the kingpin.

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    #18
    HarkerN
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    Re: GTX1080TI Kingpin dying 2018/08/11 07:15:01 (permalink)
    I don't have a custom loop. I got an NZXT G12 + Kraken X62 to watercool it, but I ran into a stripped screw, one of the ones that hold the midplate in place (one of the four legs).

    I'm just disappointed at this point, the card doesn't work as intended on air and I can't watercool it. I called EVGA support and they said that my best option is to cut the corresponding leg off, but it'll void my warranty. Alternatively, I can try to drill the head off the screw, because I realized that the PCB holes are larger than the screws. Hopefully I'll be able to get the midplate out.

    But considering the card doesn't work as intended in the first place, I am considering sending it back.

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    bcavnaugh
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    Re: GTX1080TI Kingpin dying 2018/08/11 09:03:06 (permalink)
     And I thought the Screw Heads where on the Other Side!
    Looks like the NZXT G12 + Kraken X62 may have caused your card to not run well. Not really good Cooling for a KP

    post edited by bcavnaugh - 2018/08/17 17:55:54

     

    #20
    HarkerN
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    Re: GTX1080TI Kingpin dying 2018/08/11 09:14:20 (permalink)
    Lol, I'm just showing the "legs". Hey, I'm not pushing the card to LN2 levels, not at all. I'm using the OC BIOS that includes thermal protection. And all sensors on the card read lower temps than with the iCX cooler.
    It's a good alternative for someone like me who doesn't have a custom loop.

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