EVGA

AnsweredGTX 2080 Ti FTW3 - Hard resets during gaming. Driver, PSU, or defective GPU related?

Author
bjepsen88
New Member
  • Total Posts : 10
  • Reward points : 0
  • Joined: 2018/12/04 14:54:59
  • Status: offline
  • Ribbons : 0
2018/12/29 23:12:38 (permalink)
Hello,
 
The day I put the RTX card in my system I started experiencing reboots after ~10 minutes of gaming. This only occurred in certain games, some I could play for hours before reboot, some around 10 minutes. I reinstalled the graphics driver and lowered my CPU OC to 4.8Ghz@1.28v and I did not receive the crash anymore. To find out if it was the driver or OC causing the issue, I then reset my OC back to 4.9Ghz on the CPU. I continued to have no issues anymore, even gaming for 12 hours in a day. Things were good for 2 whole weeks of consistent gaming until I was playing Ark and got a Bad Pool Call BSOD(Apparently that BSOD crash is common for many ARK players). Once the computer rebooted, I then started to experience the Hard resets during the same games once again.
 
This time, I reset my OC back to 4.8Ghz@1.28v and continued to test. I still got hard resets, even tried reinstalling the latest driver. So naturally I returned the CPU OC to default and now I haven't had a reset in a few hour sessions of intense graphical games.
 
Most people seem to fix this issue with a new PSU, but everything worked fine for 2 weeks gaming 8-12 hrs a day after the initial resets were thought to be "fixed". Though, now after the mentioned BSOD I cant seem to play any of them for longer than a few minutes until a reset happens.
 
If my PSU was unstable, how would it have worked for 2 weeks after the first set of hard resets? Only for the problem to return after a BSOD crash? At this point, I'm not sure if it's a driver issue, defective card, or a bad PSU. I've run stress test on each of them and there are no issues. 
 
*Not sure if this is matters but ever since plugging in the RTX card, my bios splash screen and bios screen itself does not fit my display. Sometimes rarely when I reboot it will fit, but most reboots it is Overscanned and i cant see several inches on every side. This never happened with my GTX 1080 Ti in this rig, same TV and same cables. This rig is only 10 months old.
 
My specs are:
Intel® Core™ i7-8700K @4.9Ghz 1.31v (currently running at default speeds)
EVGA RTX 2080 Ti FTW3
16 GB [4 GB x4] DDR4-3200 Memory Module-GSKILL Ripjaws V
MSI Z370 GAMING PRO CARBON
850 Watt - Thermaltake Toughpower Grand RGB 850W Gold Full Modular
 
post edited by bjepsen88 - 2018/12/30 02:30:20
#1
Sajin
EVGA Forum Moderator
  • Total Posts : 49089
  • Reward points : 0
  • Joined: 2010/06/07 21:11:51
  • Location: Texas, USA.
  • Status: online
  • Ribbons : 199
Re: GTX 2080 Ti FTW3 - Hard resets during gaming. Driver, PSU, or defective GPU related? 2018/12/30 14:45:14 (permalink)
So even with your cpu set back to stock clocks you're still hard resetting when gaming? If yes, then it's most likely your psu, or gpu.
#2
bjepsen88
New Member
  • Total Posts : 10
  • Reward points : 0
  • Joined: 2018/12/04 14:54:59
  • Status: offline
  • Ribbons : 0
Re: GTX 2080 Ti FTW3 - Hard resets during gaming. Driver, PSU, or defective GPU related? 2018/12/30 15:58:04 (permalink)
I do not get hard resets when CPU is set to default speeds, only when it is overclocked(even a tiny bit). The puzzling part is I had my CPU overclocked for weeks with no issues using the RTX card. The hard resets only returned after I got a BSOD when playing ARK. That is what threw me off and made me think it might not be the PSU.
#3
Sajin
EVGA Forum Moderator
  • Total Posts : 49089
  • Reward points : 0
  • Joined: 2010/06/07 21:11:51
  • Location: Texas, USA.
  • Status: online
  • Ribbons : 199
Re: GTX 2080 Ti FTW3 - Hard resets during gaming. Driver, PSU, or defective GPU related? 2018/12/30 19:26:27 (permalink)
Then it sounds like your overclock wasn't truely stable.
#4
bjepsen88
New Member
  • Total Posts : 10
  • Reward points : 0
  • Joined: 2018/12/04 14:54:59
  • Status: offline
  • Ribbons : 0
Re: GTX 2080 Ti FTW3 - Hard resets during gaming. Driver, PSU, or defective GPU related? 2018/12/30 19:35:29 (permalink)
Can upgrading the GPU make the OC unstable? I had the same OC profile for 10 months with my gtx 1080ti, passed every overnight stress tests I threw at it and never had a single issue gaming. Also, wouldn't I get different crash log results in Windows event? I only ever see Critical kernel power 41.
 
I don't mind running at stock speeds if it fixes the issue, or even creating a new profile and testing. Just curious for future reference. Thanks for the reply Sajin :)
post edited by bjepsen88 - 2018/12/30 19:46:50
#5
Sajin
EVGA Forum Moderator
  • Total Posts : 49089
  • Reward points : 0
  • Joined: 2010/06/07 21:11:51
  • Location: Texas, USA.
  • Status: online
  • Ribbons : 199
Re: GTX 2080 Ti FTW3 - Hard resets during gaming. Driver, PSU, or defective GPU related? 2018/12/30 19:52:19 (permalink)
No, but a more powerful card can stress the cpu differently exposing an unstable oc. No problem.
#6
bjepsen88
New Member
  • Total Posts : 10
  • Reward points : 0
  • Joined: 2018/12/04 14:54:59
  • Status: offline
  • Ribbons : 0
Re: GTX 2080 Ti FTW3 - Hard resets during gaming. Driver, PSU, or defective GPU related? 2018/12/30 20:00:34 (permalink)
I'll keep testing with a couple stress tests and longer gaming sessions. Hopefully that's all it is.
 
Just odd that the RTX card and the OC on the CPU worked fine together for weeks even through several stress tests and many hours of gaming. Now it cant even run a few minutes without resetting on that same OC profile.
#7
scott@bjorn3d
SSC Member
  • Total Posts : 693
  • Reward points : 0
  • Joined: 2006/11/20 04:37:19
  • Status: offline
  • Ribbons : 2
Re: GTX 2080 Ti FTW3 - Hard resets during gaming. Driver, PSU, or defective GPU related? 2018/12/30 20:17:49 (permalink)
The 2080TI is CPU bound which means you CPU is the bottle neck with the card unless you are running 4K.  I have noticed my 7900X is taking a beating at 1440 with the GPU so it is stressing the system harder.


#8
bjepsen88
New Member
  • Total Posts : 10
  • Reward points : 0
  • Joined: 2018/12/04 14:54:59
  • Status: offline
  • Ribbons : 0
Re: GTX 2080 Ti FTW3 - Hard resets during gaming. Driver, PSU, or defective GPU related? 2018/12/30 22:07:43 (permalink)
Good to know. I am running every game in 4k. Most of the time, hardware monitor shows my cpu utilization is around 40-60% for my demanding games.
#9
xblackvalorx
iCX Member
  • Total Posts : 451
  • Reward points : 0
  • Joined: 2017/12/04 19:13:09
  • Status: offline
  • Ribbons : 0
Re: GTX 2080 Ti FTW3 - Hard resets during gaming. Driver, PSU, or defective GPU related? 2018/12/31 05:06:32 (permalink)
Go through event viewer and see if it's logging piles of errors with kernelbase.dll as the faulting module. I believe it's causing system corruption. I had similar issues, tested all hardware ultimately reinstalled Windows, and the issues slowly started creeping back. Only thing I can find is piles of kernelbase errors from px1

The biggest red flag is that it works fine...for a while. It's a problem that slowly grows
#10
bjepsen88
New Member
  • Total Posts : 10
  • Reward points : 0
  • Joined: 2018/12/04 14:54:59
  • Status: offline
  • Ribbons : 0
Re: GTX 2080 Ti FTW3 - Hard resets during gaming. Driver, PSU, or defective GPU related? 2018/12/31 05:47:24 (permalink)
I looked through the event logs from the time and date of my last crash and all I can find is Kernel-Power 41.
"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
 
Will continue to keep an eye out for that error throughout the logs though.
#11
xblackvalorx
iCX Member
  • Total Posts : 451
  • Reward points : 0
  • Joined: 2017/12/04 19:13:09
  • Status: offline
  • Ribbons : 0
Re: GTX 2080 Ti FTW3 - Hard resets during gaming. Driver, PSU, or defective GPU related? 2018/12/31 05:52:34 (permalink)
If you run out of troubleshooting steps try a fresh install of windows and don't install precision x1, see how it goes. I had very similar problems and have traced it back to 99% sure it's px1, if I get another crash I'm gonna do another reload and not install px1, betting my issues disappear
#12
bjepsen88
New Member
  • Total Posts : 10
  • Reward points : 0
  • Joined: 2018/12/04 14:54:59
  • Status: offline
  • Ribbons : 0
Re: GTX 2080 Ti FTW3 - Hard resets during gaming. Driver, PSU, or defective GPU related? 2018/12/31 06:01:49 (permalink)
I read a forum that mentioned precision x1 as well, so I definitely tried that a few days ago. It still reset with a fresh install while my OC profile was active. However, it seems to be fine now that I removed the OC profile I had been using the past 10 months with my gtx 1080ti. With everything running at default speeds I haven't yet ran into a hard reset under load.
 
The thing I'm trying to figure out now is why I can't seem to find a stable OC anymore. Even a tiny OC on the CPU of +.1Ghz causes hard resets, no matter how much voltage I give it. It seems to only like default speeds, and my kill a watt meter says I'm only drawing 350-385 watts from the wall during heavy load. So I should have plenty of headroom. I guess it could be an amps thing, and not wattage.
post edited by bjepsen88 - 2018/12/31 06:05:30
#13
Sajin
EVGA Forum Moderator
  • Total Posts : 49089
  • Reward points : 0
  • Joined: 2010/06/07 21:11:51
  • Location: Texas, USA.
  • Status: online
  • Ribbons : 199
Re: GTX 2080 Ti FTW3 - Hard resets during gaming. Driver, PSU, or defective GPU related? 2018/12/31 11:36:44 (permalink)
bjepsen88
The thing I'm trying to figure out now is why I can't seem to find a stable OC anymore. Even a tiny OC on the CPU of +.1Ghz causes hard resets, no matter how much voltage I give it.

Odd.
 
#14
bjepsen88
New Member
  • Total Posts : 10
  • Reward points : 0
  • Joined: 2018/12/04 14:54:59
  • Status: offline
  • Ribbons : 0
Re: GTX 2080 Ti FTW3 - Hard resets during gaming. Driver, PSU, or defective GPU related? 2018/12/31 16:10:51 (permalink)
I'll start swapping out parts soon to see if I can fix the issue. I suppose process of elimination will be the strategy here. It may take me some time to get it all done, but I'll return with my results or if anything new happens during the process.
 
Thanks everyone for the help.
#15
xblackvalorx
iCX Member
  • Total Posts : 451
  • Reward points : 0
  • Joined: 2017/12/04 19:13:09
  • Status: offline
  • Ribbons : 0
Re: GTX 2080 Ti FTW3 - Hard resets during gaming. Driver, PSU, or defective GPU related? 2018/12/31 16:24:49 (permalink)
bjepsen88
I'll start swapping out parts soon to see if I can fix the issue. I suppose process of elimination will be the strategy here. It may take me some time to get it all done, but I'll return with my results or if anything new happens during the process.
 
Thanks everyone for the help.


I'm gonna place my bet on your motherboard
#16
Schollin93
New Member
  • Total Posts : 12
  • Reward points : 0
  • Joined: 2018/11/16 17:42:38
  • Status: offline
  • Ribbons : 0
Re: GTX 2080 Ti FTW3 - Hard resets during gaming. Driver, PSU, or defective GPU related? 2019/01/01 00:58:49 (permalink)
I had the same issue. It was my PSU.
#17
bjepsen88
New Member
  • Total Posts : 10
  • Reward points : 0
  • Joined: 2018/12/04 14:54:59
  • Status: offline
  • Ribbons : 0
Re: GTX 2080 Ti FTW3 - Hard resets during gaming. Driver, PSU, or defective GPU related? 2019/03/08 06:42:45 (permalink) ☼ Best Answerby Cool GTX 2019/03/08 07:39:58
Finally had time to troubleshoot again and I did actually solve the issue.
 
I had requested an RMA for the 2080ti ftw3 and once the new one came in, I swapped them out. Ever since I have had no reboots during gaming. I've been stressing the card by games and tests for a week now with very long 16-24hr sessions and not a single reboot.
#18
markestamper
Superclocked Member
  • Total Posts : 106
  • Reward points : 0
  • Joined: 2019/01/13 23:08:18
  • Status: offline
  • Ribbons : 0
Re: GTX 2080 Ti FTW3 - Hard resets during gaming. Driver, PSU, or defective GPU related? 2019/03/08 07:19:30 (permalink)

#19
Cool GTX
EVGA Forum Moderator
  • Total Posts : 30818
  • Reward points : 0
  • Joined: 2010/12/12 14:22:25
  • Location: Folding for the Greater Good
  • Status: offline
  • Ribbons : 123
Re: GTX 2080 Ti FTW3 - Hard resets during gaming. Driver, PSU, or defective GPU related? 2019/03/08 07:40:02 (permalink)
bjepsen88
Finally had time to troubleshoot again and I did actually solve the issue.
 
I had requested an RMA for the 2080ti ftw3 and once the new one came in, I swapped them out. Ever since I have had no reboots during gaming. I've been stressing the card by games and tests for a week now with very long 16-24hr sessions and not a single reboot.



Glad your new GPU is running much better for you
 
Game On

Learn your way around the EVGA Forums, Rules & limits on new accounts Ultimate Self-Starter Thread For New Members

I am a Volunteer Moderator - not an EVGA employee

Older RIG projects RTX Project  Nibbler


 When someone does not use reason to reach their conclusion in the first place; you can't use reason to convince them otherwise!
#20
Sajin
EVGA Forum Moderator
  • Total Posts : 49089
  • Reward points : 0
  • Joined: 2010/06/07 21:11:51
  • Location: Texas, USA.
  • Status: online
  • Ribbons : 199
Re: GTX 2080 Ti FTW3 - Hard resets during gaming. Driver, PSU, or defective GPU related? 2019/03/08 11:03:43 (permalink)
bjepsen88
Finally had time to troubleshoot again and I did actually solve the issue.
 
I had requested an RMA for the 2080ti ftw3 and once the new one came in, I swapped them out. Ever since I have had no reboots during gaming. I've been stressing the card by games and tests for a week now with very long 16-24hr sessions and not a single reboot.



#21
Jump to:
  • Back to Mobile