EVGA

GTX 1080 FTW - Black screen & fans spin up to 100%

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Silegg1911
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/11/03 14:27:18 (permalink)
Just purchased a 1080 Classified and now getting a black screen with spinning fans . Using standard clock speeds
ilyama
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/11/04 04:10:25 (permalink)
This problem was also for the 1070 FTW ?
d0zer44
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/11/04 04:13:29 (permalink)
also for 1070 yes
deamondiamond
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/11/04 04:16:45 (permalink)
d0zer44
also for 1070 yes




I also have this issue but to my knowledge EVGA are not accepting that this is affecting GTX 1070 cards, have you come across a statement or proof saying that they have accepted it is affecting 1070's as well? It would be appreciated if you do as i am currently in a RMA with the retailer to request an Asus 1070 
 
Cheers
d0zer44
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/11/04 06:22:42 (permalink)
My RMA because the overheating and black screens on my 1070ftw got approved and they also released new BIOS for their 1070. So thats proof enough i think.
I think EVGA is doing now good work with thermal pads + bios. Other Manufacturer would just sit it out.
 
jaju123
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/11/04 07:33:46 (permalink)
dmanna
I got my RMA today, it was definitely a refurbished GTX 1080 FTW. I can see a couple of small scratches on the top of the card where the logo is. I noticed the card ran a little hotter than my first card. Hopeufully there are no issues with it. To early to tell.




My replacement card is also scratched somehow when I got it out the box and has worse overclock-ability. I don't really care though because it actually works. Scratch can be seen on the bottom part of this pic that I took when I inspected the card when it arrived.
 

Angier_1985
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/11/04 07:37:43 (permalink)
The plane mission in BF1 is not a good benchmark for this as that mission causes stutters on nearly every system. It may also be linked to the nvidia-driver you are using. 
Avolate
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/11/05 09:47:35 (permalink)
 
  I updated my 1080 FTW card because it was very hot when playing BF1 but now I am getting black screens when I try to reboot.
 
 I just put in a Support ticket but what are they going to do?   Do they have another flash that is going to work for my card?  I tried using the flash they posted a bunch of times but I keep getting Black Screens.
ilyama
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/11/07 05:33:43 (permalink)
Possible for a 1070 SC ? :D
msweeney23
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/11/07 07:27:08 (permalink)
jaju123
dmanna
I got my RMA today, it was definitely a refurbished GTX 1080 FTW. I can see a couple of small scratches on the top of the card where the logo is. I noticed the card ran a little hotter than my first card. Hopeufully there are no issues with it. To early to tell.




My replacement card is also scratched somehow when I got it out the box and has worse overclock-ability. I don't really care though because it actually works. Scratch can be seen on the bottom part of this pic that I took when I inspected the card when it arrived.
 





I also received a used card less than 2 weeks after purchasing my FTW brand new from Amazon. It was scratch similar to yours, but much worse, and also had damage to the back plate.
 
I would not accept this 'solution' to the QC problem that is clearly plaguing EVGA for this cycle. I switched to Gigabyte for my purchases and the 1080 Extreme Premium Pack was a great deal and I have not had a single crash, lockup, or other issue in the many weeks since.
 
 
velo-x
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/11/08 14:05:51 (permalink)
I am scared ****less. Just had a random out of the blue black screen one minute into BF1 session. It locked up hard with Black screens on my displays, the fan was a bit louder. Computer rebooted 20 seconds later by itself, It booted to windows and got another blackscreen 30 seconds later and it rebooted again. Event logger said something about kernel-power. 
 
I really really hope its not my FTW ( bought July 14th ) 

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27-HOLLYWOOD
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/11/08 14:21:38 (permalink)
velo-x
I am scared ****less. Just had a random out of the blue black screen one minute into BF1 session. It locked up hard with Black screens on my displays, the fan was a bit louder. Computer rebooted 20 seconds later by itself, It booted to windows and got another blackscreen 30 seconds later and it rebooted again. Event logger said something about kernel-power. 
 
I really really hope its not my FTW ( bought July 14th ) 


 
 fix only with RMA i thing. Do not care  EVGA have the best support i ever seen.
I recive this info,
he EVGA GeForce GTX 1080 FTW “Black Screen” issue was fixed as of the first week of September and this has been confirmed by all users who have received the replacement units with the issue resolved. Also, all new production has been confirmed to not have this issue after the first week of September.

This previous black screen issue was caused by On Semiconductor (VRM IC Manufacturer) VRM IC’s being out of spec, triggering the OCP (Over Current Protection) and will not cause any damage to your system. The percentage of the IC’s that were out of spec has been confirmed by On Semiconductor and is approximately 3% to 4%. Since then, EVGA and On Semiconductor have worked out the solution and RMA replacement action a couple months ago as we stated above. At this moment, all of the EVGA GeForce GTX 1080 FTW’s have been corrected and all products in the field are working properly.
kbajaj10
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/11/10 00:36:01 (permalink)
Why are some who received RMA or bought a new card after September 1st and even after Oct. 1st also having the blackscreen 100%fan issue?
drpeixoto
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/11/10 06:20:31 (permalink)
Hey guys, long time EVGA customer but first time forum user here.

Ran into this same issue with my EVGA GTX 1080 FTW (08G-P4-6286-KR) late last week. I bought the card on the 30th of August but only got to use it in October because it arrived just as I left on vacation. GTA V and Mafia III all ran smoothly at max 1440p, but last week I started running into the black screen + 100% fan issue when playing The Witcher 3 (the crash would always happen during dialog cutscenes). I checked out this thread and tried out a few "fixes" but nothing worked probably due to the hardware nature of the issue. Due to the date of purchase it seems I received one of the messed up units, so I sent a support ticket on Monday to see next steps but have yet to receive a response. Hopefully will get this resolved soon.

As I side note, yesterday I tried reducing the GPU clock by 100Mhz as some have suggested as a short-term solution while waiting for EVGA feedback and can confirm it has been working, at least for now. I have seen my card going as high as 2025Mhz with no overclock whatsoever, and I'm pretty sure the crash occurs when this spikes even higher, so there's something definitely amiss there.


EDIT: Witcher 3 started crashing again, even after reducing the GPU clock by 100Mhz. So, yeah, reducing it just by 100Mhz isn't working. On the plus side, I got a response from EVGA support and they confirmed my symptoms match the "Black Screen" issue addressed here, so they'll initiate the RMA. Have yet to receive the actual RMA email though, will update once this goes through.
post edited by drpeixoto - 2016/11/11 20:11:17
d0zer44
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/11/10 07:47:38 (permalink)
drpeixoto
Hey guys, long time EVGA customer but first time forum user here.

Ran into this same issue with my EVGA GTX 1080 FTW (08G-P4-6286-KR) late last week. I bought the card on the 30th of August but only got to use it in October because it arrived just as I left on vacation. GTA V and Mafia III all ran smoothly at max 1440p, but last week I started running into the black screen + 100% fan issue when playing The Witcher 3 (the crash would always happen during dialog cutscenes). I checked out this thread and tried out a few "fixes" but nothing worked probably due to the hardware nature of the issue. Due to the date of purchase it seems I received one of the messed up units, so I sent a support ticket on Monday to see next steps but have yet to receive a response. Hopefully will get this resolved soon.

As I side note, yesterday I tried reducing the GPU clock by 100Mhz as some have suggested as a short-term solution while waiting for EVGA feedback and can confirm it has been working, at least for now. I have seen my card going as high as 2025Mhz with no overclock whatsoever, and I'm pretty sure the crash occurs when this spikes even higher, so there's something definitely amiss there.




Let us know. I am also waiting for my replacement card. I tried all the "fixes" like you and nothing worked for me.
DeeX
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/11/10 15:19:06 (permalink)
Are all the RMA cards coming in as refurbs? 
I mean, I have experienced this problem right out of the box. 
If I am sent a refurb Id be kind of bummed, I did not pay refurb prices. 
stalinx20
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/11/10 20:22:07 (permalink)
jaju123
dmanna
I got my RMA today, it was definitely a refurbished GTX 1080 FTW. I can see a couple of small scratches on the top of the card where the logo is. I noticed the card ran a little hotter than my first card. Hopeufully there are no issues with it. To early to tell.




My replacement card is also scratched somehow when I got it out the box and has worse overclock-ability. I don't really care though because it actually works. Scratch can be seen on the bottom part of this pic that I took when I inspected the card when it arrived.
 



Oh man.... you better get an RMA on that. It's going to effect your performance at least by 40%.

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M3Stang
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/11/13 11:05:37 (permalink)
Just happened today while playing infinite warfare on a 1070 SC. Going to do the BIOS update if I can find it. If not then RMA this card is starting to be more trouble then its worth. Just got a 1440p monitor and it started this crap. Running my 2 1080p monitors as well. I miss my 1060 :(.
27-HOLLYWOOD
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/11/13 13:27:09 (permalink)
M3Stang
Just happened today while playing infinite warfare on a 1070 SC. Going to do the BIOS update if I can find it. If not then RMA this card is starting to be more trouble then its worth. Just got a 1440p monitor and it started this crap. Running my 2 1080p monitors as well. I miss my 1060 :(.




Posible solution for you. (cant paste the ling, but try to find this on forumn evga -  "EVGA GeForce GTX 1080/1070/1060 BIOS Update"
 
Q. Do I need to reapply this update every time I update a driver or reinstall the O.S.? 
A. This update is attached to the card, no matter where it goes. If you update the driver, the EVGA BIOS update is still applied. 
  
Q. How can I tell what version I firmware I currently have? 
A. There are multiple ways to do this, one way is to right click on desktop and go to NVIDIA control panel. Click on Help, then System Information. Scroll to the bottom of the Details window and it will show your "Video BIOS version". 
  
Q. I just bought my card, will it have this updated firmware? 
A. Chances are yes, as new firmware is released, new products shipping from EVGA will also have this firmware version applied. 
 
Q. How do I apply the BIOS to both cards on an SLI system?
A. On SLI systems the BIOS is automatically applied to both cards.
 
Q. I have an AMD chipset motherboard, and the flash is not completing. What do I do?
A. Please contact , this will require a special update.
 
Q. The Flash is not completing.
A. Try running the executable as adminstrator (right click run as admin) if still not working, please contact us at
 
 
Windows (64bit) Installation
  • Download the correct .zip file below for your graphics card below. ENSURE THE PART NUMBER MATCHES.
  • Extract the files to a location on disk.
  • Make sure no programs are running in the background, and double click update.exe.
  • Press "Y" to begin the update.
  • DO NOT TURN OFF POWER OR RESET DURING THE UPDATE PROCESS!
  • After update, restart PC.
 
EVGA GeForce GTX 1080 (For Dual BIOS cards, card must be set to BIOS that is being flashed):
  • 8G-P4-6181-KR - EVGA GeForce GTX 1080 ACX 3.0 -
  • 08G-P4-6183-KR - EVGA GeForce GTX 1080 SC ACX 3.0 -   
  • 08G-P4-6284-KR - EVGA GeForce GTX 1080 FTW DT ACX 3.0 - ) | )
  • 08G-P4-6286-KR - EVGA GeForce GTX 1080 FTW ACX 3.0 - |
  • 08G-P4-6384-KR - EVGA GeForce GTX 1080 CLASSIFIED DT ACX 3.0 - |
  • 08G-P4-6386-KR - EVGA GeForce GTX 1080 CLASSIFIED ACX 3.0 - |
 
EVGA GeForce GTX 1070 (For Dual BIOS cards, card must be set to BIOS that is being flashed):
  • 08G-P4-5171-KR - EVGA GeForce GTX 1070 ACX 3.0 Black Edition -
  • 08G-P4-5173-KR - EVGA GeForce GTX 1070 SC ACX 3.0 Black Edition -
  • 08G-P4-6171-KR - EVGA GeForce GTX 1070 ACX 3.0 -
  • 08G-P4-6173-KR/KB - EVGA GeForce GTX 1070 SC ACX 3.0 - 
  • 08G-P4-6274-KR - EVGA GeForce GTX 1070 FTW DT ACX 3.0 -   |
  • 08G-P4-6276-KR - EVGA GeForce GTX 1070 FTW ACX 3.0 -  |
 
EVGA GeForce GTX 1060 6GB
  • 06G-P4-6163-KR - EVGA GeForce GTX 1060 SC -
  • 06G-P4-6265-KR - EVGA GeForce GTX 1060 SSC DT -
  • 06G-P4-6264-KB - EVGA GeForce GTX 1060 SSC ACX 3.0 -
  • 06G-P4-6267-KR - EVGA GeForce GTX 1060 SSC ACX 3.0 -
 
EVGA GeForce GTX 1060 3GB
  • 03G-P4-6162-KR - EVGA GeForce GTX 1060 SC -
  • 03G-P4-6165-KR - EVGA GeForce GTX 1060 SSC DT -
  • 03G-P4-6167-KR - EVGA GeForce GTX 1060 SSC ACX 3.0 -
 
 
Work for me in 90%
post edited by 27-HOLLYWOOD - 2016/11/13 13:31:39
d0zer44
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/11/13 13:38:52 (permalink)
Nope, it doesnt work 90% of time. I got same. Sometimes, even more then 10%, its a broken card.
M3Stang
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/11/13 16:34:42 (permalink)
I did the update same result set up a cross ship rma. Annoying though since signature is going to be required going to try to get it delivered to my local ups store. I wish I would have just returned it to Best Buy in my 14 day return window when it was (and still is doing) doing the random no POST on startup. Bought the thing on 10/8/16. Shame I'm going to end up with a used $450 graphics card.
M3Stang
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/11/14 06:17:03 (permalink)
I found out I was a BB elite plus member so just cancelled the RMA and returned. Having to deal with all the shipping and time and probably getting a refurb made me return it. Ordered a 1070 ftw from amazon. Almost got the 1080 but the $300 price difference was too much to justify. If this one gives me issues today I'm sending it back to amazon tonight and switching brands.
ajreynol
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/11/14 13:28:29 (permalink)
Hi guys, I'm only recently catching up to all of these issues. I need your opinion here.
 
I got my 1080 FTW back in July. In the first couple of weeks I had the 100% + BS issue. Maybe 3 times total. I haven't had any issues with it since and have been running with a fairly aggressive fan curve (as I always do). I assumed this was an issue with the early drivers released by Nvidia, but I now find out differently.
 
Now also reading about the pads/heat/fire issue I went ahead and placed an order for some pads to DIY it, but now I'm worried about the longevity of my card which has been operating without the pads and good bios for the last 4 months, hard driving almost every day. It was never a great overclocker (+72 on the GPU and +225 on the Mem, max), but I'm not sure if I want a refurb either. If it was new, it'd be a no-brainer...but it isn't. Seeing pics of people getting scratched up GPUs or GPUs missing pad applications is NOT encouraging.
 
What should I do? I defer to you guys experience in these matters.
M3Stang
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/11/14 13:34:04 (permalink)
Maybe talking to EVGA directly can help you out. If it fails near the end of the warranty period (2 years or so from now) I would say you got your money's worth. It's sad. New GPUs never last as long as old ones did. I still have a perfectly working GeForce 2 GTS with 64MB of vram. I just had to RMA a 9800GT and they replaced it with a gtx 650.
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/11/15 09:45:32 (permalink)
Roger that. I'll reach out to EVGA directly and get their thoughts.
M3Stang
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/11/15 11:10:12 (permalink)
Looks like PSU was my issue. Got a new one no issues yet. In the bios at idle the 12v rail was putting out 11.4-11.5 volts up and down. New PSU does 12.24 solid.
sebianoti
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/11/16 06:08:46 (permalink)
After talking to EVGA support for a few weeks (they take sometimes a whole week to reply...) I got approved for a 2nd RMA to fix this issue, hoping this one actually fixes it unlike the first RMA that was supposed to have fixed it, now i just have to wait for PayPal, I hope they provide a return shipping label like the first time, still the same issue so i don't see why they wouldn't. 
drpeixoto
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/11/16 07:01:07 (permalink)
d0zer44
drpeixoto
Hey guys, long time EVGA customer but first time forum user here.

Ran into this same issue with my EVGA GTX 1080 FTW (08G-P4-6286-KR) late last week. I bought the card on the 30th of August but only got to use it in October because it arrived just as I left on vacation. GTA V and Mafia III all ran smoothly at max 1440p, but last week I started running into the black screen + 100% fan issue when playing The Witcher 3 (the crash would always happen during dialog cutscenes). I checked out this thread and tried out a few "fixes" but nothing worked probably due to the hardware nature of the issue. Due to the date of purchase it seems I received one of the messed up units, so I sent a support ticket on Monday to see next steps but have yet to receive a response. Hopefully will get this resolved soon.

As I side note, yesterday I tried reducing the GPU clock by 100Mhz as some have suggested as a short-term solution while waiting for EVGA feedback and can confirm it has been working, at least for now. I have seen my card going as high as 2025Mhz with no overclock whatsoever, and I'm pretty sure the crash occurs when this spikes even higher, so there's something definitely amiss there.




Let us know. I am also waiting for my replacement card. I tried all the "fixes" like you and nothing worked for me.



The EVGA rep said I'd be receiving the RMA email within a few hours to get the instructions and walkthrough for the process. That was 5 days ago.

I really hope this RMA moves smoothly because this situation is proving to be a freaking headache. And since I currently reside in Brazil, I'm already preparing myself for the extra long wait period for receiving the new card.
Philthy_84
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/11/16 11:39:48 (permalink)
I will be receiving my RMA replacement tomorrow. My RMA was originally placed 11/02, so took about a week and half before the replacement shipped after I got approved. 
velo-x
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Re: GTX 1080 FTW - Black screen & fans spin up to 100% 2016/11/17 11:45:46 (permalink)
One week ago I had a black screen 1 minute into bf1 multiplayer round. 
 
This last monday in the morning just before work I had 4 black screens in a row right when I sat down to get my morning coffee and break.com. I was trying to watch some videos, probably flash players. This is what my event logger says from that morning. Kernel Power critical errors ( 41 ) I google this and see its related to power and electricity. I doubt its my psu as its fairly fresh and has been working flawlessly ( around 3 years old, gold seasonic 850w) its been powering two of my old 290s so one 1080 is a piece of cake for it. Everytime I lost the displays and the pc rebooted few seconds later. 
 
My games work fine tho, except that one time in BF1. What should I do? card bought 14.07.16
 

 

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