XeqtR_GTR
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Hey guys, About a month or so ago I found a good offer on a RTX 3090 FTW3 Ultra on eBay. The card was advertised as new because it was an RMA replacement as the original one died by that famous MMO lol. I bought it and it came next day, with all the seals intact as per pictures so happy days! (Paid £1100 for it which is around £700 below what they retail for from shops here in the UK). The first thing I noticed however when unboxing it is that some of the fins on the cooler appear to have been damaged/bent during what I presume to be assembly or packaging? Pictures below:    I must say at first I was a little disappointed, especially given the price of this card but then I thought that I probably have no chance of proving that it was like this from the box, and that I didn't somehow bend it myself while unpacking it (even though the PCB and plastic shroud is wider than the fins so even if one was to mishandle or drop it, it won't even touch them...). Then I tried to register the card on EVGAs site but it kept saying the serial was an issue, so I got in touch with EU Support and they sorted the registration while confirming that it has been a problem with certain RMA cards where the system doesn't recognise the serials. After that was sorted I sent the following email: "On a slightly different note, as I was installing the card into my system I noticed the cooler had sustained damage (see pics below).I do not believe the card has sustained any fall damage as the fins are further in than the PCB, so it must have been during assembly? As you can see on the last pic, it powers on and works fine, ran a quick 3D Mark and it scores as it should. What can we do about the cooler? :(" However upon mentioning the cooler issue, just for reference, this was their reply:  Now, I was not seeking a way to RMA the card, just asking if its possible to perhaps change the cooler for another one (even though the damage is essentially just visual and probably has negligible impact, it's still not right), but straight up refusing responsibility and accusing me of the damage is just crazy.... I mean why would I damage this and then moan about it? Doesn't make sense. Fast forward to today, now one of the fans on the card seems to be doing a random chirping noise, but its hard to reproduce every time. It can do it in any RPM but I usually have the fans static at 80% so that is when I notice it most. I am starting to think this bloody cooler is cursed haha, and I still don't really want to RMA the entire card, would rather just have a replacement cooler sent to me (i'd even cover the postage and happily assemble it myself), but I'm not sure EVGA sees it this way. What would you do in my position? I am a long term EVGA user, have always bought their top of the line products (Classified GPUs, I miss you!) so I am a little bitter I must say....
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Sajin
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Re: 3090 FTW3 Experience - Thoughts?
2022/06/16 14:51:40
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I would keep an eye out on ebay for someone who is selling their 3090 ftw3 for parts, and just buy it and swap the coolers if the cooler on theirs is good. You could also just keep an eye out for the cooler itself. For the fan that is making noise just replace it, do a search on google for the fans part # which is listed on the back of the fan.
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Emparus
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Re: 3090 FTW3 Experience - Thoughts?
2022/06/16 15:08:23
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There are many who converted to water cooling and have coolers sitting around. That happened when the cooler was off. I would just bend things back in shape with a small plier.
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rangerscott
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Re: 3090 FTW3 Experience - Thoughts?
2022/06/16 15:10:06
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Search through aliexpress. They have tons of oem coolers and a lot are new (look at thermal pads) or pull offs that look brand new.
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Sajin
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Re: 3090 FTW3 Experience - Thoughts?
2022/06/16 15:10:58
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Emparus
There are many who converted to water cooling and have coolers sitting around. That happened when the cooler was off. I would just bend things back in shape with a small plier.
Bending it back will only make it look a bit better. Evga will still be able to tell it has been damaged, and will keep the warranty voided until the cooler is replaced with one that isn’t damaged.
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kraade
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Re: 3090 FTW3 Experience - Thoughts?
2022/06/16 15:20:44
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☄ Helpfulby XeqtR_GTR 2022/06/16 16:58:05
If the card runs , I would just use it, If the card was an RMA they assign it a new serial number and they know it , where and when. If you put a new cooler on it it wont be RMA-able ever again, so I would just enjoy the card for what it is, look on Ebay for another cooler if you want. you might be able to call CS and see if they can just sell you a fan, because I got one off Ebay that ended up not fitting. That said I took off the suspect fan . push and pulled it and spun it and put it back on and it quit making the chirping noise. good luck with it and you could always keep your eye out for a Hybrid kit or block for sale also if you so wanted.
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Sajin
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Re: 3090 FTW3 Experience - Thoughts?
2022/06/16 15:34:02
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kraade
If the card runs , I would just use it, If the card was an RMA they assign it a new serial number and they know it , where and when. If you put a new cooler on it it wont be RMA-able ever again, so I would just enjoy the card for what it is, look on Ebay for another cooler if you want. you might be able to call CS and see if they can just sell you a fan, because I got one off Ebay that ended up not fitting. That said I took off the suspect fan . push and pulled it and spun it and put it back on and it quit making the chirping noise. good luck with it and you could always keep your eye out for a Hybrid kit or block for sale also if you so wanted.
Since when did replacing the stock cooler with another stock cooler void the warranty?
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kraade
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Re: 3090 FTW3 Experience - Thoughts?
2022/06/16 15:47:48
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Sajin
Since when did replacing the stock cooler with another stock cooler void the warranty?
It doesn't , But... XeqtR_GTR
Hey guys,
About a month or so ago I found a good offer on a RTX 3090 FTW3 Ultra on eBay. The card was advertised as new because it was an RMA replacement as the original one died by that famous MMO lol.
Then I tried to register the card on EVGAs site but it kept saying the serial was an issue, so I got in touch with EU Support and they sorted the registration while confirming that it has been a problem with certain RMA cards where the system doesn't recognise the serials.
***Is what I am referring to***
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Sajin
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Re: 3090 FTW3 Experience - Thoughts?
2022/06/16 15:50:37
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kraade
Sajin
Since when did replacing the stock cooler with another stock cooler void the warranty?
It doesn't , But...XeqtR_GTR
Hey guys,
About a month or so ago I found a good offer on a RTX 3090 FTW3 Ultra on eBay. The card was advertised as new because it was an RMA replacement as the original one died by that famous MMO lol.
Then I tried to register the card on EVGAs site but it kept saying the serial was an issue, so I got in touch with EU Support and they sorted the registration while confirming that it has been a problem with certain RMA cards where the system doesn't recognise the serials.
***Is what I am referring to***
The serial numbers aren’t on the coolers.
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kraade
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Re: 3090 FTW3 Experience - Thoughts?
2022/06/16 16:11:52
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Sajin
kraade
Sajin
Since when did replacing the stock cooler with another stock cooler void the warranty?
It doesn't , But...XeqtR_GTR
Hey guys,
About a month or so ago I found a good offer on a RTX 3090 FTW3 Ultra on eBay. The card was advertised as new because it was an RMA replacement as the original one died by that famous MMO lol.
Then I tried to register the card on EVGAs site but it kept saying the serial was an issue, so I got in touch with EU Support and they sorted the registration while confirming that it has been a problem with certain RMA cards where the system doesn't recognise the serials.
***Is what I am referring to***
The serial numbers aren’t on the coolers.
OP's card had the RMA serial number which is why he can not register it.
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Sajin
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Re: 3090 FTW3 Experience - Thoughts?
2022/06/16 16:19:34
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kraade
Sajin
kraade
Sajin
Since when did replacing the stock cooler with another stock cooler void the warranty?
It doesn't , But...XeqtR_GTR
Hey guys,
About a month or so ago I found a good offer on a RTX 3090 FTW3 Ultra on eBay. The card was advertised as new because it was an RMA replacement as the original one died by that famous MMO lol.
Then I tried to register the card on EVGAs site but it kept saying the serial was an issue, so I got in touch with EU Support and they sorted the registration while confirming that it has been a problem with certain RMA cards where the system doesn't recognise the serials.
***Is what I am referring to***
The serial numbers aren’t on the coolers.
OP's card had the RMA serial number which is why he can not register it.
Correct, but the serial numbers aren’t on the coolers.
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Emparus
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Re: 3090 FTW3 Experience - Thoughts?
2022/06/16 16:36:11
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Sajin
Emparus
There are many who converted to water cooling and have coolers sitting around. That happened when the cooler was off. I would just bend things back in shape with a small plier.
Bending it back will only make it look a bit better. Evga will still be able to tell it has been damaged, and will keep the warranty voided until the cooler is replaced with one that isn’t damaged.
That cooler has nothing to do with warranty. You can change to water cooling and still have warranty. Did someone from evga said otherwise?
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kraade
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Re: 3090 FTW3 Experience - Thoughts?
2022/06/16 16:40:50
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you guys are not reading the OP at all....
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Sajin
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Re: 3090 FTW3 Experience - Thoughts?
2022/06/16 16:42:20
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Emparus
Sajin
Emparus
There are many who converted to water cooling and have coolers sitting around. That happened when the cooler was off. I would just bend things back in shape with a small plier.
Bending it back will only make it look a bit better. Evga will still be able to tell it has been damaged, and will keep the warranty voided until the cooler is replaced with one that isn’t damaged.
That cooler has nothing to do with warranty. You can change to water cooling and still have warranty. Did someone from evga said otherwise?
In the op’s post the reply back from evga said his rma would be denied with the defects on the cooler. Meaning the warranty is basically void until the cooler is replaced with one that doesn’t have any defects.
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XeqtR_GTR
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Re: 3090 FTW3 Experience - Thoughts?
2022/06/16 16:42:50
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kraade
Sajin
kraade
Sajin
Since when did replacing the stock cooler with another stock cooler void the warranty?
It doesn't , But...XeqtR_GTR
Hey guys,
About a month or so ago I found a good offer on a RTX 3090 FTW3 Ultra on eBay. The card was advertised as new because it was an RMA replacement as the original one died by that famous MMO lol.
Then I tried to register the card on EVGAs site but it kept saying the serial was an issue, so I got in touch with EU Support and they sorted the registration while confirming that it has been a problem with certain RMA cards where the system doesn't recognise the serials.
***Is what I am referring to***
The serial numbers aren’t on the coolers.
OP's card had the RMA serial number which is why he can not register it.
FYI it is registered now, CS had to help out though. And thank you for all the replies guys. I am still baffled as to why I'd have to spend money or time to hunt a new cooler and/or fan, since a faulty fan warrants an RMA no? At this point I might as well buy a Hybrid kit (if I can even find one) or a block and forget about it haha... Card functions fine (other than the fan), I am just really disappointed that's all.
12700k | 32GB 4000 CL15 | 3090 FTW3 | 1440p 165hz
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Sajin
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Re: 3090 FTW3 Experience - Thoughts?
2022/06/16 16:45:12
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Buying a block or hybrid is fine, but you need the stock cooler on the card without any defects to rma.
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XeqtR_GTR
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Re: 3090 FTW3 Experience - Thoughts?
2022/06/16 16:45:44
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Sajin
Emparus
Sajin
Emparus
There are many who converted to water cooling and have coolers sitting around. That happened when the cooler was off. I would just bend things back in shape with a small plier.
Bending it back will only make it look a bit better. Evga will still be able to tell it has been damaged, and will keep the warranty voided until the cooler is replaced with one that isn’t damaged.
That cooler has nothing to do with warranty. You can change to water cooling and still have warranty. Did someone from evga said otherwise?
In the op’s post the reply back from evga said his rma would be denied with the defects on the cooler. Meaning the warranty is basically void until the cooler is replaced with one that doesn’t have any defects.
The warranty is not void lol. The RMA for the cooler itself would be denied (so if I was to RMA it for the bent pins, they would not replace the card). I apologise if my wording didn't make sense. 
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Sajin
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Re: 3090 FTW3 Experience - Thoughts?
2022/06/16 16:47:13
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XeqtR_GTR
Sajin
Emparus
Sajin
Emparus
There are many who converted to water cooling and have coolers sitting around. That happened when the cooler was off. I would just bend things back in shape with a small plier.
Bending it back will only make it look a bit better. Evga will still be able to tell it has been damaged, and will keep the warranty voided until the cooler is replaced with one that isn’t damaged.
That cooler has nothing to do with warranty. You can change to water cooling and still have warranty. Did someone from evga said otherwise?
In the op’s post the reply back from evga said his rma would be denied with the defects on the cooler. Meaning the warranty is basically void until the cooler is replaced with one that doesn’t have any defects.
The warranty is not void lol. The RMA for the cooler itself would be denied (so if I was to RMA it for the bent pins, they would not replace the card). I apologise if my wording didn't make sense.
Read post #16.
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XeqtR_GTR
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Re: 3090 FTW3 Experience - Thoughts?
2022/06/16 16:48:54
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Sajin
Read post #16.
Sure I get that, but since I didn't cause the defects why should I be made to go hunt and pay for another cooler is all I am saying?
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Sajin
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Re: 3090 FTW3 Experience - Thoughts?
2022/06/16 16:50:12
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XeqtR_GTR
Sajin
Read post #16.
Sure I get that, but since I didn't cause the defects why should I be made to go hunt and pay for another cooler is all I am saying?
Because if you don’t then you won’t be able to rma your card for other problems in the future.
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XeqtR_GTR
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Re: 3090 FTW3 Experience - Thoughts?
2022/06/16 16:54:19
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Sajin
XeqtR_GTR
Sajin
Read post #16.
Sure I get that, but since I didn't cause the defects why should I be made to go hunt and pay for another cooler is all I am saying?
Because if you don’t then you won’t be able to rma your card for other problems in the future.
Well that is ridiculous as that is not what support said. They simply mentioned that any cooler related RMA will not be honoured, if the memory modules mess up or the something happens to the power delivery etc then that would surely be exchange then?! If they truly deny RMA for a optical defect (that I DIDNT CAUSE) then that is a sure way of making me never buy an EVGA product ever again, and considering my purchase history that is going to do more harm to them than to me tbh.
12700k | 32GB 4000 CL15 | 3090 FTW3 | 1440p 165hz
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Sajin
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Re: 3090 FTW3 Experience - Thoughts?
2022/06/16 16:58:35
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To rma a graphics card with evga for any reason the card must be returned to them in factory condition… meaning without any defects to the cooler. If it’s returned with defects in the cooler for a vram issue the card will still be denied rma due to the defect on the cooler. Feel free to call evga and ask them about this yourself.
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XeqtR_GTR
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Re: 3090 FTW3 Experience - Thoughts?
2022/06/16 17:11:22
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Sajin
To rma a graphics card with evga for any reason the card must be returned to them in factory condition… meaning without any defects to the cooler. If it’s returned with defects in the cooler for a vram issue the card will still be denied rma due to the defect on the cooler. Feel free to call evga and ask them about this yourself.
Man it's like you're reading off a script... yes I KNOW their policy, but I also didn't cause the bloody issue in the first place, EVGA did (even though their support thinks QC process is flawless and I must be the culprit...). It was a brand new sealed box, RMA or not it was a product that was considered NEW by any means. And while it does not impact how the card works, it will certainly devalue it or cause potential RMA issues in the future. I upgrade every generation so it is in my best interest to make sure the card is spotless without damage... Anyway, this seems like a pointless conversation at this stage, I will most likely sell it when the 4090 is out and take a small hit for the optical issue and just go ASUS or MSI going forward. Thanks.
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Sajin
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Re: 3090 FTW3 Experience - Thoughts?
2022/06/16 17:16:53
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XeqtR_GTR
Sajin
To rma a graphics card with evga for any reason the card must be returned to them in factory condition… meaning without any defects to the cooler. If it’s returned with defects in the cooler for a vram issue the card will still be denied rma due to the defect on the cooler. Feel free to call evga and ask them about this yourself.
Man it's like you're reading off a script... yes I KNOW their policy, but I also didn't cause the bloody issue in the first place, EVGA did (even though their support thinks QC process is flawless and I must be the culprit...).
It was a brand new sealed box, RMA or not it was a product that was considered NEW by any means. And while it does not impact how the card works, it will certainly devalue it or cause potential RMA issues in the future. I upgrade every generation so it is in my best interest to make sure the card is spotless without damage... Anyway, this seems like a pointless conversation at this stage, I will most likely sell it when the 4090 is out and take a small hit for the optical issue and just go ASUS or MSI going forward.
Thanks.
Didn’t seem like you knew the policy after what you said in post #21… XeqtR_GTR
Well that is ridiculous as that is not what support said. They simply mentioned that any cooler related RMA will not be honoured, if the memory modules mess up or the something happens to the power delivery etc then that would surely be exchange then?!
If they truly deny RMA for a optical defect (that I DIDNT CAUSE) then that is a sure way of making me never buy an EVGA product ever again, and considering my purchase history that is going to do more harm to them than to me tbh.
So that is why I said what I said. Good luck with your future gpu purchases.
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ty_ger07
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Re: 3090 FTW3 Experience - Thoughts?
2022/06/16 18:53:59
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XeqtR_GTR
If they truly deny RMA for a optical defect (that I DIDNT CAUSE) then that is a sure way of making me never buy an EVGA product ever again, and considering my purchase history that is going to do more harm to them than to me tbh.
That's what EVGA will do. Any damage to the cooler voids the entire card's warranty. They told you that. You pasted what they said for us to read. EVGA is not accepting responsibility for the damage.
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Emparus
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Re: 3090 FTW3 Experience - Thoughts?
2022/06/17 13:12:33
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The damage is so minor I would just bend things in shape and call it a day. Not worth an RMA and the risk loosing the card in transport. Remember neither UPS nor Fedex offer insurance just declared value. So good luck getting anything back for a used card you still paid a lot of money for. But maybe that is different in the UK.
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RogueMaster
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Re: 3090 FTW3 Experience - Thoughts?
2022/06/17 14:01:43
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RMA replacements are frequently refurbs, rather than NIB stock. It's entirely possible that's where the damage came from.
It's also laughably easy to open and reseal a box to make it look 'new'. Buying anything from Ebay should involve a healthy dose of skepticism and the foreknowledge that you're likely to get scammed in the process.
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XeqtR_GTR
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Re: 3090 FTW3 Experience - Thoughts?
2022/06/18 04:55:46
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ty_ger07
XeqtR_GTR
If they truly deny RMA for a optical defect (that I DIDNT CAUSE) then that is a sure way of making me never buy an EVGA product ever again, and considering my purchase history that is going to do more harm to them than to me tbh.
That's what EVGA will do. Any damage to the cooler voids the entire card's warranty. They told you that. You pasted what they said for us to read. EVGA is not accepting responsibility for the damage.
It appears that I have to repeat this again but here we go.... If you read this CAREFULLY, you will see that they are denying RMA for the optical defect of the cooler, not that I am unable to RMA the card should anything else happen (like if it randomly dies). So the only thing I cannot do is claim any RMA for the cooler itself, NOT THE CARD. sigh...
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XeqtR_GTR
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Re: 3090 FTW3 Experience - Thoughts?
2022/06/18 05:01:20
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Emparus
The damage is so minor I would just bend things in shape and call it a day. Not worth an RMA and the risk loosing the card in transport. Remember neither UPS nor Fedex offer insurance just declared value. So good luck getting anything back for a used card you still paid a lot of money for. But maybe that is different in the UK.
There are insurance options from every company that I've used so far in the UK. UPS, DHL, Royal Mail etc, it usually is something like £5-£10 extra to cover up to £1k and then £30 to cover £2k. I've never had a package go missing either to be honest, they all come with live tracking too. That is for the premium services though, but then again you wouldn't send something like this in anything less. And yeah I will most likely just sort out the pins and re-pad and repaste the card and leave it for now, new gen is around the corner and I am eager to pick one of those up, but it definitely won't be EVGA that's for sure :)
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ty_ger07
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Re: 3090 FTW3 Experience - Thoughts?
2022/06/18 07:27:18
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XeqtR_GTR
ty_ger07
XeqtR_GTR
If they truly deny RMA for a optical defect (that I DIDNT CAUSE) then that is a sure way of making me never buy an EVGA product ever again, and considering my purchase history that is going to do more harm to them than to me tbh.
That's what EVGA will do. Any damage to the cooler voids the entire card's warranty. They told you that. You pasted what they said for us to read. EVGA is not accepting responsibility for the damage.
It appears that I have to repeat this again but here we go....
If you read this CAREFULLY, you will see that they are denying RMA for the optical defect of the cooler, not that I am unable to RMA the card should anything else happen (like if it randomly dies). So the only thing I cannot do is claim any RMA for the cooler itself, NOT THE CARD.
sigh...
The next line states, that they assume that the damage was your own fault and that they will deny the RMA. I know it is confusing and it seems that they are talking about an RMA for the cooler, but actually they are saying any RMA for any reason will be denied. That is the way EVGA's warranty works. Any damage, whether related or unrelated to the cause of the RMA, will cause the warranty claim to be denied. If you don't believe us now, you are in for a shock if the card dies and you try to get it replaced via warranty RMA. Examples: https://forums.evga.com/P...-scratch-m2742985.aspxhttps://forums.evga.com/W...warranty-m2916815.aspxhttps://forums.evga.com/R...o-Damage-m2907218.aspxhttps://forums.evga.com/R...-sticker-m2922059.aspxhttps://forums.evga.com/R...eed-help-m2930150.aspxBasically, any RMA of that card, in that condition, for any reason, will be denied. Then, if you beg and make enough stink about it here and on social media and stuff, EVGA might make an exception. And then the fanboys will praise EVGA.
post edited by ty_ger07 - 2022/06/18 07:39:35
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