Planning on buying a used 1080 Ti SC2, the seller sent me pictures and I noticed that the cooler had a scratch on it, I am wondering if this will void the warranty because I know that in EVGA's warranty terms it does say that the warranty will be void if there is physical damage.

Thanks for any help.

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I don't see that scratch voiding the warranty, but evga may charge you a service fee to replace/fix the shroud before allowing you to rma.

It happened before.
 
https://forums.evga.com/PSU-RMA-rejected-because-of-a-minor-scratch-m2742985.aspx
 
 

 
RMA tech denied the customer warranty for two minor scratches
RMA supervisor confirmed the scratches violated warranty terms
3-4 weeks later evga management posted that the warranty was still valid.
 
 
 
 
 
 
 
 
 

P4NTH3RR

Physical damage would void the warranty unfortunately. Based on the image that the seller provided, it is a bit difficult to tell whether or not the scratch the on shroud of the graphics card is deep or not. If it is a light scratch there shouldn't be an issue but the definition of a light scratch can obviously been interpreted in different ways depending on the person. My recommendation would be to ask for a better picture of the scratch or to steer clear of that particular graphics card to avoid any confusion in the future if you ever wanted to do a RMA. So if you get a better picture, please PM me the image and I can check what your options would be in the future.
 
While we monitor the forums daily, for these particular questions, contacting our support team at support@evga.com or giving us a call at 1.888.881.3842 would be the better options as we can check in real time with management.

outlaw1968
I would have though with evga it would have been no problem but I really feel there support is getting to be like every large company now once they get a customer base they don't care. I waiting for months for software fixes or even a reply and got nothing.

I'm sorry to hear that, there was no request for a follow up so in that sense I apologize about the confusion. I reviewed your emails sent, new versions of DG Tuner have been released and should resolve the issue that you were experiencing. You can find the software here
https://www.evga.com/dgtuner/
 
If you run into any issues feel free to get in touch with our customer support team.