Menialspy4
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So I was playing my games as I usually do. Then everything went black. I checked everything in my pc but It refused to boot back up after that. Just a small flash and spin from my fans then off again. I tried literally everything and the only thing that works is if I take the graphics card out. Idk what could’ve happened I’ve had my pc for 3 years now and my graphics card just dies like that??!!? I put my card into another pc but it just dose the exact same thing, but when taking it out again I have to reset my bios on my mother board for it to even boot up. It looks like there’s a tinny bit of corrosion on one screw. But it’s literally only on 1 far back left screw, i checked everywhere in my pc but that’s the only sign of rust or anything. Nor was there any sign of spills or anything. Plus the screw that is corroded dosnt even line up with the vent holes at the top. Idk what could’ve happened I’m so stumped.
My specs: I5 6500 8gb ddr 4 EVGA GeForce GTX 970 4GB FTW gaming 1tb 120ssd Evga 700
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Sajin
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Re: WHAT HAPPENED
2019/05/17 19:01:46
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Sounds like the card is toast since it does the same thing in another pc.
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Menialspy4
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Re: WHAT HAPPENED
2019/05/17 19:03:08
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But like what could’ve happened. 3 years for it to just die like that?? Do u think an RMA would help?
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Sajin
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Re: WHAT HAPPENED
2019/05/17 19:07:12
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RMA would definitely help. Cards can die at anytime without warning.
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XrayMan
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Re: WHAT HAPPENED
2019/05/17 19:11:24
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I would test another video card in it.
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Menialspy4
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Re: WHAT HAPPENED
2019/05/17 19:11:38
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Ty for the help. They’re trying to get out of my 4yr warranty. I have an RMA set up but because there’s a tinny bit of corrosion on a screw they said they might not cover it. But like how the heck is that my fault, and what’s the point of buying a warranty if my stuff brakes and they don’t even help...
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Menialspy4
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Re: WHAT HAPPENED
2019/05/17 19:13:49
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I don’t have an extra to test rn. I guess I’m just going to end up buying a new one for the test
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RobertC
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Re: WHAT HAPPENED
2019/05/17 19:17:00
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Hello there, I went ahead and sent you a direct Email to follow up with you and your current situation. Regards, Robert - Customer service
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ty_ger07
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Re: WHAT HAPPENED
2019/05/17 20:03:13
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Menialspy4 Then everything went black. I checked everything in my pc but It refused to boot back up after that. Just a small flash and spin from my fans then off again. I tried literally everything and the only thing that works is if I take the graphics card out. Idk what could’ve happened I’ve had my pc for 3 years now and my graphics card just dies like that??!!?
It sounds like OCP (Over Current Protection) is kicking in. The video card is dead. The VRM Power Stages/MOSFETs tend to burn out (especially on the 900 series cards), which causes to card to essentially overload the power supply. It dies, just like that.
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Menialspy4
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Re: WHAT HAPPENED
2019/05/17 20:05:21
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Damn really, dose rma cover for any of that? Because I’m still in warranty and it’s not like I ****ed around with card or any settings to cause such problem.
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tattude69
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Re: WHAT HAPPENED
2019/05/17 20:21:22
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From my experience if your card is within warranty they will cover it. Best customer service in the business.
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Menialspy4
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Re: WHAT HAPPENED
2019/05/17 20:50:35
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They’re saying it’s under “physical damage”. But I didn’t do anything physical to my computer In 3 years. It sat one place away from any drinks for my screw and my card to up and fry?
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tattude69
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Re: WHAT HAPPENED
2019/05/17 21:27:23
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Do you have any pictures?
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ty_ger07
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Re: WHAT HAPPENED
2019/05/17 21:29:00
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Please explain the physical damage. Do you have a picture?
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Menialspy4
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Re: WHAT HAPPENED
2019/05/17 23:25:29
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I’m trying but it gets to 66% and just gets stuck loading
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wmmills
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Re: WHAT HAPPENED
2019/05/18 01:28:14
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Where do you live? Not exactly please, just round abouts?!?! Do you have a humidifier in your house heating setup or a separate off the shelf unit in the room?
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tattude69
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Re: WHAT HAPPENED
2019/05/18 06:31:41
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try resizing the picture smaller.
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Cool GTX
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Re: WHAT HAPPENED
2019/05/18 08:30:50
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Menialspy4 I’m trying but it gets to 66% and just gets stuck loading
The ultimate starter-thread for new members#4 talks about posting a picture Use a third part host like imgur On the Host page - open picture - Right click - select "Copy image location" --> embed that URL with the---> Insert / Edit Image in tool bar of Posts
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bcavnaugh
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Re: WHAT HAPPENED
2019/05/18 08:39:22
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Cool GTX
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Re: WHAT HAPPENED
2019/05/18 08:47:37
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Yes, that thread has many good posts 500kb limit is ----> Per - Post & not per Picture edit for clarity - limit when you Upload the pics to EVGA.com directly
post edited by Cool GTX - 2019/05/18 09:24:45
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Menialspy4
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Re: WHAT HAPPENED
2019/05/18 08:55:25
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I got imgur to work I’m also only on my phone for the time being before I get a new card. I have a friends computer I can borrow if need be. I got it to send the link is below
post edited by Menialspy4 - 2019/05/18 09:00:26
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bcavnaugh
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Re: WHAT HAPPENED
2019/05/18 08:57:19
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Menialspy4
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Re: WHAT HAPPENED
2019/05/18 08:59:29
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https://imgur.com/gallery/tB4wFsa
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Menialspy4
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Re: WHAT HAPPENED
2019/05/18 09:05:31
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@wmmills my pc is set up off to the left of my desk on a separate shelf. All My fans are pointing away from my desck as well. I have a humidifier running 24-7. I live on the east coast, but I’m closer to the mountains then I am the ocean.
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bcavnaugh
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Re: WHAT HAPPENED
2019/05/18 09:14:06
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Menialspy4
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Re: WHAT HAPPENED
2019/05/18 10:13:07
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I’m sorry I’m confused? It might be the glare. I don’t have any like thin plastic protection around the fans or anything. Unless you mean the black plastic cover
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ty_ger07
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Re: WHAT HAPPENED
2019/05/18 10:17:12
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Operating your card in a humid environment? Yeah, they can void your warranty for that. Corrosion isn't covered by the warranty. If one screw is corroded, there is more corrosion elsewhere. Your images are just too low-quality and blurry to see. For instance, what's this? More corrosion?
post edited by ty_ger07 - 2019/05/18 10:21:59
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bcavnaugh
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Re: WHAT HAPPENED
2019/05/19 10:21:52
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Menialspy4 I’m sorry I’m confused? It might be the glare. I don’t have any like thin plastic protection around the fans or anything. Unless you mean the black plastic cover
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post edited by bcavnaugh - 2019/05/19 15:04:31
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ty_ger07
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Re: WHAT HAPPENED
2019/05/19 14:51:19
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Menialspy4 I’m sorry I’m confused? It might be the glare. I don’t have any like thin plastic protection around the fans or anything. Unless you mean the black plastic cover
Plastic film which should be removed is circled in blue. Evidence that the film is still there is circled in red. I can't tell if the fan hubs still have the film installed. It kind of looks like it is still there, but I am not certain.
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wolflarsen
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Re: WHAT HAPPENED
2019/05/31 22:36:06
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Sounds like the card is toast since it does the same thing in another pc.
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