wmmills

DeeKnow

MSim

DeeKnow

UnstableOne
 
That damage is in such a weird spot too.
I bet someone from the rma department chipped it when putting the heatsink back on and pretended that it didnt happen.
I cant think of any other explanation.  No reason to end user to replace heatsink on a 1050.

This. This right here... This THIS THIS.  That is exactly what I said to the supervisor I spoke to and he said. "There is no way we would send a card missing screws or showing any damage I can assure you."

 
I think evga has talking points for the techs to use. They say "i can assure you" all the time to customers.
 
I can assure you sometimes evga does send out damaged warranty replacement products to customers.
 
Check out this customer CLC  RMA replacement. Look at the damaged radiator fins and the used thermal paste under the plastic pump cover. Another customer received this damaged RMA replacement power supply. No way that damage happened in mail. A long time forums member received a dead CLC cooler that had thermal paste smeared all over the pump head as RMA replacement. 
 
What good is a product warranty, if the company will look for the slightest blemish to void the product warranty. How long until we see someone warranty being denied for dust on the heatsink.
 
 

I saw the power supply thread. It actually made me wonder what's causing this kind of treatment to the consumer as that damage looks like an angry ex got a hold of it before sending it to the consumer.


As for the Liquid Cooling thread,  WOW. Just WOW. I seriously am beginning to regret choosing EVGA more so than I already was. 
 
Overall I'm trying to keep my composure and be kind to the best of my ability during this situation. EVGA is really testing the threshold of my limits though.
I honestly feel that they just don't want to honor warranties anymore and that they pick and choose like some sort of raffle bucket with names in it for who gets a good product replacement.

I think EVGA has branched off into too many products and they don't have the infrastructure or personnel to deal with all the product lines. Add that on top of the miner/scalpers/used market scammers plus people complaining about the RMA's they received, although some were justified as of late, and I think were seeing the result. Heres the one thing you can bank on..... if EVGA screws up there customer service model that built the company, it will be the end of them. People like myself who have been here forever and helped build this forum community are very concerned with EVGA's position/attitude as of late with RMA's and no communication with the general community about what is going on. That was not how EVGA ran its business and how they got as far as they have and how they earned the very good reputation they have over the years. Really, this is/was?!? one of the few companies that I would give the benefit of the doubt to but from what im seeing I think they have lost that good will, with respect soon to follow and a dead community/customer base not far behind. So someone better try to right this ship or its going down. EVGA, we will understand and work with you no matter how bad the news is but you cant just step on your VERY loyal community like this, it just not going to breed anything good.

DeeKnow
The worst thing I've said to a support tech is... "And I can assure you that it was out of box for the length of time it took to test it and that it is indeed a damaged unit that never functioned."
 
 

wmmills

DeeKnow

MSim

DeeKnow

UnstableOne
 
That damage is in such a weird spot too.
I bet someone from the rma department chipped it when putting the heatsink back on and pretended that it didnt happen.
I cant think of any other explanation.  No reason to end user to replace heatsink on a 1050.

This. This right here... This THIS THIS.  That is exactly what I said to the supervisor I spoke to and he said. "There is no way we would send a card missing screws or showing any damage I can assure you."

 
I think evga has talking points for the techs to use. They say "i can assure you" all the time to customers.
 
I can assure you sometimes evga does send out damaged warranty replacement products to customers.
 
Check out this customer CLC  RMA replacement. Look at the damaged radiator fins and the used thermal paste under the plastic pump cover. Another customer received this damaged RMA replacement power supply. No way that damage happened in mail. A long time forums member received a dead CLC cooler that had thermal paste smeared all over the pump head as RMA replacement. 
 
What good is a product warranty, if the company will look for the slightest blemish to void the product warranty. How long until we see someone warranty being denied for dust on the heatsink.
 
 

I saw the power supply thread. It actually made me wonder what's causing this kind of treatment to the consumer as that damage looks like an angry ex got a hold of it before sending it to the consumer.


As for the Liquid Cooling thread,  WOW. Just WOW. I seriously am beginning to regret choosing EVGA more so than I already was. 
 
Overall I'm trying to keep my composure and be kind to the best of my ability during this situation. EVGA is really testing the threshold of my limits though.
I honestly feel that they just don't want to honor warranties anymore and that they pick and choose like some sort of raffle bucket with names in it for who gets a good product replacement.

I think EVGA has branched off into too many products and they don't have the infrastructure or personnel to deal with all the product lines. Add that on top of the miner/scalpers/used market scammers plus people complaining about the RMA's they received, although some were justified as of late, and I think were seeing the result. Heres the one thing you can bank on..... if EVGA screws up there customer service model that built the company, it will be the end of them. People like myself who have been here forever and helped build this forum community are very concerned with EVGA's position/attitude as of late with RMA's and no communication with the general community about what is going on. That was not how EVGA ran its business and how they got as far as they have and how they earned the very good reputation they have over the years. Really, this is/was?!? one of the few companies that I would give the benefit of the doubt to but from what im seeing I think they have lost that good will, with respect soon to follow and a dead community/customer base not far behind. So someone better try to right this ship or its going down. EVGA, we will understand and work with you no matter how bad the news is but you cant just step on your VERY loyal community like this, it just not going to breed anything good.

I bought 3 of their products in good faith because everyone kept bragging about how amazing EVGA support is when you need them. This card is my first GPU that can actually do what I need it to do with my music/video/graphic work.  I am really let down to be getting this sort of treatment and it makes me fear what will happen if my other products have any issues in the future...

ty_ger07
I don't have Facebook or Twitter, but I would encourage everyone who is able, to hammer the twitter and facebook accounts of people like JayzTwoCents, LinusTechTips, and GamersNexus. Just ask them questions like "where do you think EVGA is headed in light of X(link) practices?".

Edward_Teach
This is a sad thing to see and read. Evga's warranty and customer service is or was the cornerstone of their brand. They are the only company that I'm aware of that openly allows its customers to take the card apart. I have personally purchased 5 gpus and several power supplies from Evga for myself or for systems I have put together for others and have always recommended Evga even though it ended up costing more than the competition. When asked about those choices I always explained the customer service/warranty and told people that the price was justified because they were "buying piece of mind" in case something goes wrong. Is anyone who buys B-stock items screwed because they already come dinged up? I have seen one of those gpus at the unboxing and it looked like someone skidded it across a a floor. It ran okay but what if it didn't? Would Evga honor its warranty? Maybe in the past they would have but today I'm not so sure. What about all the people who bought extended warranties or advanced RMA service? Did they get suckered out of an extra $30-$60? I've dealt with RMA's from Asus, MSI, Gigabyte and have always dreaded the process. Evga was a different story, or at least it was in the past. Without the confidence in their warranty/customer service, they are no better than their competition. Why should someone convinces others to buy your brand when they can get the same service from Asus? When somebody asks about RMA service, do we say " well Evga used to have the best customer service but it has gone downhill since 2017"? Especially after a year of gpus catching fire, 6-8 months of ignoring/backpedaling the 127% power limit issue, the in-house overclocking software that has had problems from day one, on top of these poor RMA issues.
 
To sum up, a customers gpu dies. Evga sends out a refurbished gpu that not only is broken, its missing parts! How is that even refurbished? Then Evga tells the customer he is out of luck on a gpu that they didn't even make sure was functional. Who would buy from a company that does this? I'm not advocating to never purchase Evga, I'm just saying not to believe that they are better than any other component manufacturer. This last year has definitely lowered my opinion of this brand. 
 
P.S. Does anyone else see the irony in the Evga tech "rate our service" link in his signature?

MSim

UnstableOne
I was researching a potential future build and unintentionally ran into this thread from another forum.  guy eventually got an rma but wow.  what a crock
 
evga rejecting rma for sli connector wear
 
http://www.overclock.net/...er-connector-wear.html
 
/edit, one of you guys referenced a picture from this thread on page 12 lol

 
The OCN thread is 17 pages and growing with over 26,000 views. Maybe both threads will send a loud message to evga that we have noticed the decline in customer service.
 

UnstableOne

DeeKnow
Can't blame you for pre-planning to record the unboxing. 
 
I have learned through this that I'm gonna have to just assume all companies are going to deny everything they can to save money.
 
Therefore even brand new purchased products will be recorded with my camera from all products and all companies I purchase from in the future. Not just RMA warranty replacements.
I'm literally losing money and clients I picked up over the last few months due to this setting my work back.
Can't get paid for video editing and design work when you don't have the gpu capable of handling the load required to render and edit these things in realtime.
 
A side note:
I still don't have my replacement GPU from EVGA and still have not received calls or emails about it since the last update I had made about them not contacting me after giving me runarounds and denials and blaming me over and over. Just two forum post from members of the Tech team.
 
It's driving me up the wall.

Maybe you can use a different renderer.  I use vegas from time to time for simplicity.
If you have a retail store that sells graphics cards near you - could put one on a credit card and return it if you had to.  Review their policy.
I'm against it in theory but if you need it that bad...
 
I'm surprised we arent being censored by now.  Maybe they know how much bull it is or maybe dont care.
 
You could try making a claim at ftc.gov
or posting in the overclock.net forum / reddit and hope you can get your case reversed if enough people see it...

MSim

EVGATech_JaesonW
Hi again DeeKnow,

Thanks again for taking my call this morning. I'm glad I was able to get this taken care of for you. Again I'm very sorry for the trouble and the bad first impression we've left you with. I hope I've been able to put some of your doubts to rest. 
 
I assure everyone we are here to help, and if you have any issues please contact Customer Service so we can look into it further. Talk to one of my supervisors, or contact me directly at jwilda@evga.com if you feel you're not being taken care of properly. My email is also listed on the site under the "EVGA Support Team" page:https://www.evga.com/support/. 

If evga wants to put peoples doubts to rest, stop nitpicking products sent in for warranty service, get back to standing behind the products you sell, instead of looking for any reason to avoid honoring the warranty.

UnstableOne
I was researching a potential future build and unintentionally ran into this thread from another forum.  guy eventually got an rma but wow.  what a crock
 
evga rejecting rma for sli connector wear
 
http://www.overclock.net/...er-connector-wear.html
 
/edit, one of you guys referenced a picture from this thread on page 12 lol