lyli0112
New Member
- Total Posts : 5
- Reward points : 0
- Joined: 2017/12/02 20:02:04
- Status: offline
- Ribbons : 0
#I7-4790K#M7H#GTX1080#250G 850EVO#R750I #
|
Cool GTX
EVGA Forum Moderator
- Total Posts : 31001
- Reward points : 0
- Joined: 2010/12/12 14:22:25
- Location: Folding for the Greater Good
- Status: offline
- Ribbons : 122
Re: Customer Needs EVGA Support for RMA Issue RMA返修品問題！
2017/12/02 21:03:30
(permalink)
Welcome to the EVGA Forums lyli0112 As this forum is U.S. based, English is the required language for the forums. If you cannot communicate in English and need help with a warranty issue, please post in our Warranty forum ( link), and an EVGA representative will assist you. If you have difficulty reading/typing in English we have alternative language forums: 由于这个论坛是基于美国的，所以论坛需要英语。如果您无法用英语进行交流，并需要帮助解决保修问题，请在我们的保修论坛（链接）上发帖，EVGA代表将为您提供帮助。如果您在阅读/输入英文时遇到困难，我们有另外的语言论坛： Yóuyú zhège lùntán shì jīyú měiguó de, suǒyǐ lùntán xūyào yīngyǔ. Rúguǒ nín wúfǎ yòng yīngyǔ jìnxíng jiāoliú, bìng xūyào bāngzhù jiějué bǎoxiū wèntí, qǐng zài wǒmen de bǎoxiū lùntán (liànjiē) shàng fātiē,EVGA dàibiǎo jiāng wèi nín tígōng bāngzhù. Rúguǒ nín zài yuèdú/shūrù yīngwén shí yù dào kùnnán, wǒmen yǒu lìngwài de yǔyán lùntán:
post edited by Cool GTX - 2017/12/02 21:25:43
|
Cool GTX
EVGA Forum Moderator
- Total Posts : 31001
- Reward points : 0
- Joined: 2010/12/12 14:22:25
- Location: Folding for the Greater Good
- Status: offline
- Ribbons : 122
Re: Customer Needs EVGA Support for RMA Issue RMA返修品問題！
2017/12/02 21:07:24
(permalink)
Per Google translate https://translate.google.com/ OP quoted below "A week to buy a new graphics card water-cooled drainage pump noise problems through the Taiwan EVGA RMA repair products returned simply unbearable, large area of the water cooling heat sink damage, heat sink full of dust. When the RMA shipped to Taiwan with a fan attached to it and noticed in the e-mail, RMA returned without a very inconsequential RMA experience, and I expressed serious protest. Waiting for nearly 15 days RMA back is such a result, I have sent an e-mail to Taiwan EVGA sales support@evga.com, after a brand new item on the RMA so to the consumer? I am posting here just to state my RMA experience and feel and I need EVGA to give a clear answer! ! !"
post edited by Cool GTX - 2017/12/02 21:25:28
|
lyli0112
New Member
- Total Posts : 5
- Reward points : 0
- Joined: 2017/12/02 20:02:04
- Status: offline
- Ribbons : 0
Re: Customer Needs EVGA Support for RMA Issue RMA返修品問題！
2017/12/02 21:18:20
(permalink)
Cool GTX
Per Google translate
OP quoted below
"A week to buy a new graphics card water-cooled drainage pump noise problems through the Taiwan EVGA RMA repair products returned simply unbearable, large area of the water cooling heat sink damage, heat sink full of dust. When the RMA shipped to Taiwan with a fan attached to it and noticed in the e-mail, RMA returned without a very inconsequential RMA experience, and I expressed serious protest. Waiting for nearly 15 days RMA back is such a result, I have sent an e-mail to Taiwan EVGA sales , after a brand new item on the RMA so to the consumer? I am posting here just to state my RMA experience and feel and I need EVGA to give a clear answer! ! !"
Thank you for your help, if there is any wrong, please indicate that I will promptly correct it. Thank you! edit title Cool GTX "Customer Needs EVGA Support for RMA Issue"
post edited by Cool GTX - 2017/12/02 21:25:14
#I7-4790K#M7H#GTX1080#250G 850EVO#R750I #
|
Cool GTX
EVGA Forum Moderator
- Total Posts : 31001
- Reward points : 0
- Joined: 2010/12/12 14:22:25
- Location: Folding for the Greater Good
- Status: offline
- Ribbons : 122
Re: Customer Needs EVGA Support for RMA Issue RMA返修品問題！
2017/12/02 21:28:05
(permalink)
I have changed / edit your Title to bring attention and possibly get a faster response from EVGA
|
_JeffP
EVGA Alumni
- Total Posts : 652
- Reward points : 0
- Joined: 2017/02/20 09:03:47
- Status: offline
- Ribbons : 1
Re: Customer Needs EVGA Support for RMA Issue RMA返修品問題！
2017/12/02 23:42:38
(permalink)
Hello lyli0112,
I can confirm that your e-mail was received, our Taiwan team will look at it when they return to the office tomorrow and respond back to you.
|
lyli0112
New Member
- Total Posts : 5
- Reward points : 0
- Joined: 2017/12/02 20:02:04
- Status: offline
- Ribbons : 0
Re: Customer Needs EVGA Support for RMA Issue RMA返修品問題！
2017/12/03 01:12:22
(permalink)
EVGATech_JeffP
Hello lyli0112,
I can confirm that your e-mail was received, our Taiwan team will look at it when they return to the office tomorrow and respond back to you.
Hello Thank you for your reply, I will always pay attention to Taiwan EVGA reply information! I need a reasonable explanation and solution to this!
#I7-4790K#M7H#GTX1080#250G 850EVO#R750I #
|
MSim
Omnipotent Enthusiast
- Total Posts : 14686
- Reward points : 0
- Joined: 2005/05/22 23:13:30
- Location: Earth
- Status: offline
- Ribbons : 38
Re: Customer Needs EVGA Support for RMA Issue RMA返修品問題！
2017/12/03 02:31:54
(permalink)
|
Cool GTX
EVGA Forum Moderator
- Total Posts : 31001
- Reward points : 0
- Joined: 2010/12/12 14:22:25
- Location: Folding for the Greater Good
- Status: offline
- Ribbons : 122
Re: Customer Needs EVGA Support for RMA Issue RMA返修品問題！
2017/12/03 07:59:14
(permalink)
Thanks EVGATech_JeffP  lyli0112, Looks like you got EVGA's attention and this issue should be resolved soon
|
Nereus
Captain Goodvibes
- Total Posts : 18926
- Reward points : 0
- Joined: 2009/04/09 20:05:53
- Location: Brooklyn, NYC.
- Status: offline
- Ribbons : 58
Re: Customer Needs EVGA Support for RMA Issue RMA返修品問題！
2017/12/03 08:36:16
(permalink)
Damn, the state of that radiator lol.
|
lyli0112
New Member
- Total Posts : 5
- Reward points : 0
- Joined: 2017/12/02 20:02:04
- Status: offline
- Ribbons : 0
Re: Customer Needs EVGA Support for RMA Issue RMA返修品問題！
2017/12/03 19:27:47
(permalink)
Cool GTX
Thanks EVGATech_JeffP
lyli0112,
Looks like you got EVGA's attention and this issue should be resolved soon
Thank you for your attention and help, I am also waiting for EVGA mail reply.
#I7-4790K#M7H#GTX1080#250G 850EVO#R750I #
|
lyli0112
New Member
- Total Posts : 5
- Reward points : 0
- Joined: 2017/12/02 20:02:04
- Status: offline
- Ribbons : 0
Re: Customer Needs EVGA Support for RMA Issue RMA返修品問題！
2017/12/03 19:30:58
(permalink)
Nereus
Damn, the state of that radiator lol.
Yes. Really bad, subvert my ideas and beliefs. 
#I7-4790K#M7H#GTX1080#250G 850EVO#R750I #
|
DeeKnow
New Member
- Total Posts : 27
- Reward points : 0
- Joined: 2018/03/21 02:00:18
- Status: offline
- Ribbons : 0
Re: Customer Needs EVGA Support for RMA Issue RMA返修品問題！
2018/04/17 05:52:27
(permalink)
OH WOW. That radiator makes me feel sick to my stomach in that condition..
|
transdogmifier
CLASSIFIED ULTRA Member
- Total Posts : 6116
- Reward points : 0
- Joined: 2003/09/05 14:26:21
- Location: Orlando, Fl
- Status: offline
- Ribbons : 17
Re: Customer Needs EVGA Support for RMA Issue RMA返修品問題！
2018/04/17 06:02:01
(permalink)
I can understand that if it got damaged somehow in transit (in terms of the Rad being like that), but again...obviously not a customer created issue....
I would hope eVGA will fix this. I'm losing my belief in eVGA customer service, tho.
AMD Ryzen 7900x3d Deepcool LT720 Gigabyte Aorus Elite AX X670 (Might change..don't like this board) eVGA GeForce RTX 3090 FTW3 Ultra Gaming (Hybrid kit on it) Asus ROG Swift PG43UQ 4k Monitor eVGA 1600W Supernova T2 PSU 32GB Kingston 6000 DDR5 (2x16GB) Fury Corsair MP600 Pro 2TB (Boot) Corsair MP600 2TB (Games/Data) Phanteks P500A Case
|