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Hot!EVGA Precision X1 failed firmware update on 3090 Kingpin

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bavor
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2021/12/10 14:18:19 (permalink)
I updated to the latest version of EVGA Precision X1 recently. After installing PX1, the program notified me that it needs to update the firmware on my card. Then I received a message that the firmware update failed. The screen on my card is now stuck on the message Firmware Update. I can't use EVGA Precision X1 because every time I start it, the software tells me I need to update the firmware on my card and the firmware update fails.
 

 

 
To troubleshoot, I uninstalled EVGA Precision X1, rebooted the PC, then downloaded EVGA Precision X1 again. After reinstalling PX1, I have the same issue. Next, I shut off the PC and tried the other graphics card BIOS switch positions. After rebooting and trying again, I have the same issue no matter what position the card BIOS switch is in.  I also tried another PXIEx16 slot and I have the same issue.
 
The graphics card still has the ability to be hooked up to a monitor and display the desktop. However, the OLED screen is stuck on Firmware Update and I can't get Precision 1 to work because its telling me that I need to update the firmware before the software will start.
 
How do I resolve this issue?  I already contacted EVGA support, but they are busy and don't always get back to people the same business day.  I figured I'd ask here in case someone else ran into the the same issue. 
#1

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    Maverickyao
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    Re: EVGA Precision X1 failed firmware update on 3090 Kingpin 2021/12/10 14:38:11 (permalink)
    I updated the firmware on precision x1 1.2.9 as well. After the update the card is fine. But several days later during a gaming session, I found my computer suddenly started to stutter. I checked task manager and there is no high CPU usage or RAM, VRAM issue. So I exited the game and restart the computer. But after restart, in precision x1, all the icx temp readings are gone. And I don't have the option to customize the OLED screen and the LED light on the card. But precision x1 still shows the card as kingpin 3090 hybrid though. And the card works fine. So I called evga immdiatelly and technical support thought it is a firmware issue and the card needs a RMA. I have sent in the card and waiting for the RMA to be processed. Two days already since EVGA mark the card received still no replcement sent out.
    #2
    donta1979
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    Re: EVGA Precision X1 failed firmware update on 3090 Kingpin 2021/12/10 15:39:34 (permalink)
    Does the Kingpin have a duel bios if so enable it and do not touch it with precision and see if your issue persists, if not then it may be a firmware update went wrong.

     
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    #3
    Maverickyao
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    Re: EVGA Precision X1 failed firmware update on 3090 Kingpin 2021/12/10 16:20:14 (permalink)
    donta1979
    Does the Kingpin have a duel bios if so enable it and do not touch it with precision and see if your issue persists, if not then it may be a firmware update went wrong.


    Kingpin 3090 has 3 vbios but firmware is unrelated to vbios. If firmware update failure happens, whichever vbios the card is on, the problem will persist.
    #4
    bavor
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    Re: EVGA Precision X1 failed firmware update on 3090 Kingpin 2021/12/10 16:51:16 (permalink)
    donta1979
    Does the Kingpin have a duel bios if so enable it and do not touch it with precision and see if your issue persists, if not then it may be a firmware update went wrong.



    As I said above, "tried the other graphics card BIOS switch positions"
    #5
    RogueMaster
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    Re: EVGA Precision X1 failed firmware update on 3090 Kingpin 2021/12/10 18:08:25 (permalink)
    Maverickyao
    Two days already since EVGA mark the card received still no replcement sent out.


    Were you promised same day turnaround?


    #6
    bavor
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    Re: EVGA Precision X1 failed firmware update on 3090 Kingpin 2021/12/10 22:57:17 (permalink)
    I also tried the card in another PC tonight and EVGA Precision X failed to update the firmware.
    #7
    Derren001
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    Re: EVGA Precision X1 failed firmware update on 3090 Kingpin 2021/12/10 23:15:00 (permalink)
    Reading all the problems people have had with X1 sure makes me want to install it when I finally get a 30 series card...

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    #8
    schulmaster
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    Re: EVGA Precision X1 failed firmware update on 3090 Kingpin 2021/12/10 23:33:48 (permalink)
    Derren001
    Reading all the problems people have had with X1 sure makes me want to install it when I finally get a 30 series card...


    It is indeed embarrassing software. Hardware product management is at a nadir with the 30 series, but maybe EVGA could invest in a competent software manager so the flagrant fouls can be intercepted in QA.

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    #9
    Sajin
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    Re: EVGA Precision X1 failed firmware update on 3090 Kingpin 2021/12/10 23:56:48 (permalink)

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

    #10
    bavor
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    Re: EVGA Precision X1 failed firmware update on 3090 Kingpin 2021/12/11 09:45:08 (permalink)
    Sajin
    Give this tool a shot... https://forums.evga.com/R...ate-Tool-m3214879.aspx



    THanks for the suggestion.  I tried it and get the same error message that the firmware update failed.
    #11
    Sajin
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    Re: EVGA Precision X1 failed firmware update on 3090 Kingpin 2021/12/11 09:48:47 (permalink)
    Sounds like you’ll need to rma then if evga doesn’t have a program that can correct this.

    Want to save 5 to 10% on your next EVGA purchase? Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it.
     

    #12
    bavor
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    Re: EVGA Precision X1 failed firmware update on 3090 Kingpin 2021/12/11 11:22:52 (permalink)
    Sajin
    Sounds like you’ll need to rma then if evga doesn’t have a program that can correct this.



    I hope that EVGA has a 3090 kingpin to use for a RMA.  I know they are sort of scarce at the moment.
    #13
    bavor
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    Re: EVGA Precision X1 failed firmware update on 3090 Kingpin 2021/12/11 14:14:11 (permalink)
    EVGA support got back to me and told me to make sure I'm on the latest Windows 10 version and update if I'm not on the latest version.  I'm on the latest Windows 10 version. 
    #14
    _Gir_
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    Re: EVGA Precision X1 failed firmware update on 3090 Kingpin 2021/12/11 14:28:06 (permalink)
    Did you unplug the PC when powered off, some PCs tolerate/encourage hitting the power switch to discharge as well?
     
    Maybe try using a different type of connector e.g. HDMI instead of DP.
    #15
    bavor
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    Re: EVGA Precision X1 failed firmware update on 3090 Kingpin 2021/12/11 16:46:51 (permalink)
    _Gir_
    Did you unplug the PC when powered off, some PCs tolerate/encourage hitting the power switch to discharge as well?
     
    Maybe try using a different type of connector e.g. HDMI instead of DP.



    After I turned off the PC, I unplugged the PC then held down the power button to make sure its fully discharged.  I also tried both Display Port and HDMI in both PCs I used the card in to try to update the firmware.
    #16
    boyleusa
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    Re: EVGA Precision X1 failed firmware update on 3090 Kingpin 2021/12/11 16:51:07 (permalink)
    bavor
    _Gir_
    Did you unplug the PC when powered off, some PCs tolerate/encourage hitting the power switch to discharge as well?
     
    Maybe try using a different type of connector e.g. HDMI instead of DP



    After I turned off the PC, I unplugged the PC then held down the power button to make sure its fully discharged.  I also tried both Display Port and HDMI in both PCs I used the card in to try to update the firmware.



    I have just had the exact same issue - I'm using Windows 11 so unlikely the OS is an issue...
     
    Card display now stuck on Firmware update message and PX1 fails at about 50% every time. 
    #17
    boyleusa
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    Re: EVGA Precision X1 failed firmware update on 3090 Kingpin 2021/12/11 19:29:27 (permalink)
    I put my KP Hybrid in an old PC running Win 10 20H2 and PX1 V1.1.8 and the firmware updated first time. The old PC is a 9900k with an Asus Maximus XI Extreme motherboard that doesn't support ReBAR.
     
    I only tried versions of PX1 as far back as 1.2.5 on my 5950x Asus Dark Hero, Win 11 where the KP was originally installed.
     
    Anyway, glad I don't have to RMA.
     
    Looks like this is a PX1 software firmware update issue that EVGA need to review asap to prevent more bricked cards. I was just fortunate I had an older PC that worked... 
     
    Further Update
    Ok, so I reinstalled the KP in the original 5950x PC, Win 11 21H2, and opened PX1 V1.2.9 and it prompted for a firmware update. I (reluctantly) clicked Start and this time it updated correctly. I'm not a big PX1 user (prefer Afterburner) so doubt I upgraded the KP firmware other than when I first got it 6 months ago? Anyone with similar issues I'd suggest trying an downgrade to PX1 1.1.8 then try 1.2.9 - sorry I can't be more helpful as I didn't really go in to this in troubleshooting mode, I just wanted not have to RMA my card.      
     
     
    post edited by boyleusa - 2021/12/11 20:40:04
    #18
    Maverickyao
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    Re: EVGA Precision X1 failed firmware update on 3090 Kingpin 2021/12/11 22:16:17 (permalink)
    bavor
    Sajin
    Sounds like you’ll need to rma then if evga doesn’t have a program that can correct this.



    I hope that EVGA has a 3090 kingpin to use for a RMA.  I know they are sort of scarce at the moment.


    I have just RMAed my Kingpin 3090 because of a potential firmware issue. The replacement is on the way. I called EVGA several days ago and they confirmed Kingpin 3090 hybrid RMA stock is not in short supply but the Kingpin 3090 Hydrocopper is.
     
    #19
    bavor
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    Re: EVGA Precision X1 failed firmware update on 3090 Kingpin 2021/12/12 14:09:34 (permalink)
    EVGA just issued a RMA for my Kingpin Hybrid.  I've had awful luck with EVGA products this generation. I had multiple RMAs for the 3090 FTW3 for the same black screen and 100% fan speed issue in DX11 games until EVGA issues a refund and took the card back.  I had one Kingpin arrive with a dead fan and the pump died within 4 hours of use.  I had a Kingpin Hydro Copper leak and the block was not assembled correctly at the factory, so I couldn't fix it.  Whoever put that block together at the factory stripped the acrylic in the screw hole where one of the screws that holds the terminal on goes.  My other kingpin Hydro Copper block leaked with chilled water until I took the block apart and tightened the screws.  Now this one needs a RMA due to PX1 messing up a firmware update.
     
    Also, I'm a bit disappointed because this kingpin Hybrid is one of the better overclocking ones I've had as far as the GPU goes.  It achieved the highest stable speed with the least amount of voltage of the several kingpins I've had due to RMAs.  There is some silicon lottery with the Kingpins.
     
    boyleusa
    I put my KP Hybrid in an old PC running Win 10 20H2 and PX1 V1.1.8 and the firmware updated first time. The old PC is a 9900k with an Asus Maximus XI Extreme motherboard that doesn't support ReBAR.
     
    I only tried versions of PX1 as far back as 1.2.5 on my 5950x Asus Dark Hero, Win 11 where the KP was originally installed.
     
    Anyway, glad I don't have to RMA.
     
    Looks like this is a PX1 software firmware update issue that EVGA need to review asap to prevent more bricked cards. I was just fortunate I had an older PC that worked... 
     
    Further Update
    Ok, so I reinstalled the KP in the original 5950x PC, Win 11 21H2, and opened PX1 V1.2.9 and it prompted for a firmware update. I (reluctantly) clicked Start and this time it updated correctly. I'm not a big PX1 user (prefer Afterburner) so doubt I upgraded the KP firmware other than when I first got it 6 months ago? Anyone with similar issues I'd suggest trying an downgrade to PX1 1.1.8 then try 1.2.9 - sorry I can't be more helpful as I didn't really go in to this in troubleshooting mode, I just wanted not have to RMA my card.      



    You got lucky, I tried in another PC with Windows 10 and no ReBar support and couldn't get the firmware update to work.
    #20
    boyleusa
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    Re: EVGA Precision X1 failed firmware update on 3090 Kingpin 2021/12/12 21:16:35 (permalink)
    bavor
    EVGA just issued a RMA for my Kingpin Hybrid.  I've had awful luck with EVGA products this generation. I had multiple RMAs for the 3090 FTW3 for the same black screen and 100% fan speed issue in DX11 games until EVGA issues a refund and took the card back.  I had one Kingpin arrive with a dead fan and the pump died within 4 hours of use.  I had a Kingpin Hydro Copper leak and the block was not assembled correctly at the factory, so I couldn't fix it.  Whoever put that block together at the factory stripped the acrylic in the screw hole where one of the screws that holds the terminal on goes.  My other kingpin Hydro Copper block leaked with chilled water until I took the block apart and tightened the screws.  Now this one needs a RMA due to PX1 messing up a firmware update.
     
    Also, I'm a bit disappointed because this kingpin Hybrid is one of the better overclocking ones I've had as far as the GPU goes.  It achieved the highest stable speed with the least amount of voltage of the several kingpins I've had due to RMAs.  There is some silicon lottery with the Kingpins.
     
    boyleusa
    I put my KP Hybrid in an old PC running Win 10 20H2 and PX1 V1.1.8 and the firmware updated first time. The old PC is a 9900k with an Asus Maximus XI Extreme motherboard that doesn't support ReBAR.
     
    I only tried versions of PX1 as far back as 1.2.5 on my 5950x Asus Dark Hero, Win 11 where the KP was originally installed.
     
    Anyway, glad I don't have to RMA.
     
    Looks like this is a PX1 software firmware update issue that EVGA need to review asap to prevent more bricked cards. I was just fortunate I had an older PC that worked... 
     
    Further Update
    Ok, so I reinstalled the KP in the original 5950x PC, Win 11 21H2, and opened PX1 V1.2.9 and it prompted for a firmware update. I (reluctantly) clicked Start and this time it updated correctly. I'm not a big PX1 user (prefer Afterburner) so doubt I upgraded the KP firmware other than when I first got it 6 months ago? Anyone with similar issues I'd suggest trying an downgrade to PX1 1.1.8 then try 1.2.9 - sorry I can't be more helpful as I didn't really go in to this in troubleshooting mode, I just wanted not have to RMA my card.      



    You got lucky, I tried in another PC with Windows 10 and no ReBar support and couldn't get the firmware update to work.


    Did you try a much older version of PX1 like 1.8?

    My KP is also a good silicon sample so wanted to avoid an RMA as it scores well over 14k on Port Royal with zero overclock.
    #21
    bavor
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    Re: EVGA Precision X1 failed firmware update on 3090 Kingpin 2021/12/13 09:16:13 (permalink)
    boyleusa
     
    Did you try a much older version of PX1 like 1.8?

    My KP is also a good silicon sample so wanted to avoid an RMA as it scores well over 14k on Port Royal with zero overclock.



    I first tried an older version that was still on the other computer and it didn't work.  Then I updated PX1 on that computer, rebooted, and it still didn't work.
    #22
    boyleusa
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    Re: EVGA Precision X1 failed firmware update on 3090 Kingpin 2021/12/13 11:40:57 (permalink)
    bavor
    boyleusa
     
    Did you try a much older version of PX1 like 1.8?

    My KP is also a good silicon sample so wanted to avoid an RMA as it scores well over 14k on Port Royal with zero overclock.



    I first tried an older version that was still on the other computer and it didn't work.  Then I updated PX1 on that computer, rebooted, and it still didn't work.


    It would help if you posted the 'older version still on the other computer' PX1 and Windows version numbers...
     
    I actually tried versions all the way back to 1.2.1 before (by luck) trying 1.1.8.
     
    It may help other people if you never tried 1.1.8 as it worked for me so would be good to add that data point. 
    #23
    bavor
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    Re: EVGA Precision X1 failed firmware update on 3090 Kingpin 2021/12/13 17:46:14 (permalink)
    boyleusa
     
    It would help if you posted the 'older version still on the other computer' PX1 and Windows version numbers...
     
    I actually tried versions all the way back to 1.2.1 before (by luck) trying 1.1.8.
     
    It may help other people if you never tried 1.1.8 as it worked for me so would be good to add that data point. 



    I don't remember what the exact older version was because I didn't write the version down after trying it and it didn't work.  It was from June 2021 or earlier because June 2021 is the last time I used that PC.  I updated Windows 10 on that PC and nothing else because EVGA said I needed Windows 10 21H1 for the update to work properly.
     
    Both PCs had the latest version of Windows 10 Pro 2H21. EVGA support specifically said you need 21H1 or newer for the newer versions of PX1 to successfully update the firmware.
     
    At this point it doesn't matter because I have the RMA replacement card already shipped my way.
    #24
    boyleusa
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    Re: EVGA Precision X1 failed firmware update on 3090 Kingpin 2021/12/13 18:17:29 (permalink)
    bavor
     
     
    I don't remember what the exact older version was because I didn't write the version down after trying it and it didn't work.  It was from June 2021 or earlier because June 2021 is the last time I used that PC.  I updated Windows 10 on that PC and nothing else because EVGA said I needed Windows 10 21H1 for the update to work properly.
     
    Both PCs had the latest version of Windows 10 Pro 2H21. EVGA support specifically said you need 21H1 or newer for the newer versions of PX1 to successfully update the firmware.
     
    At this point it doesn't matter because I have the RMA replacement card already shipped my way.


    It does matter - my sole reason for posting was to help other people and hopefully avoid an RMA. There is zero probability you were using any PX1 version lower than 1.2 from June 2021.
     
    1.1.8 was released in March 2021.
     
    Perhaps if you had followed my suggestion and tried version 1.1.8 of PX1 then 1.2.9 you may have avoided an RMA. We will never know in your case, but let's hope others in a similar situation are able to repeat what worked for me successfully.  
    #25
    bavor
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    Re: EVGA Precision X1 failed firmware update on 3090 Kingpin 2021/12/14 11:55:57 (permalink)
    boyleusa
    bavor
    I don't remember what the exact older version was because I didn't write the version down after trying it and it didn't work.  It was from June 2021 or earlier because June 2021 is the last time I used that PC.  I updated Windows 10 on that PC and nothing else because EVGA said I needed Windows 10 21H1 for the update to work properly.
     
    Both PCs had the latest version of Windows 10 Pro 2H21. EVGA support specifically said you need 21H1 or newer for the newer versions of PX1 to successfully update the firmware.
     
    At this point it doesn't matter because I have the RMA replacement card already shipped my way.


    It does matter - my sole reason for posting was to help other people and hopefully avoid an RMA. There is zero probability you were using any PX1 version lower than 1.2 from June 2021.
     
    1.1.8 was released in March 2021.

     
    Again, since you didn't read and comprehend my response, I didn't know the exact version number.  Its a PC I used infrequently.  It may have been many months before June 2021 that I last updated PX1.  However I don't know the exact version number.  You are assuming I said it was last updated in June 2021, which it wasn't.  June 2021 was the last time I used the PC.  I said June 2021 or earlier without giving an exact date or version number.
     
    boyleusa
    Perhaps if you had followed my suggestion and tried version 1.1.8 of PX1 then 1.2.9 you may have avoided an RMA. We will never know in your case, but let's hope others in a similar situation are able to repeat what worked for me successfully.  



    No it doesn't matter because my RMA was approved before you even originally posted a reply in this thread.  My RMA was approved over the weekend before your reply that was post #17 in this thread.
    #26
    boyleusa
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    Re: EVGA Precision X1 failed firmware update on 3090 Kingpin 2021/12/14 12:11:55 (permalink)
    bavor
    boyleusa
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    I don't remember what the exact older version was because I didn't write the version down after trying it and it didn't work.  It was from June 2021 or earlier because June 2021 is the last time I used that PC.  I updated Windows 10 on that PC and nothing else because EVGA said I needed Windows 10 21H1 for the update to work properly.
     
    Both PCs had the latest version of Windows 10 Pro 2H21. EVGA support specifically said you need 21H1 or newer for the newer versions of PX1 to successfully update the firmware.
     
    At this point it doesn't matter because I have the RMA replacement card already shipped my way.


    It does matter - my sole reason for posting was to help other people and hopefully avoid an RMA. There is zero probability you were using any PX1 version lower than 1.2 from June 2021.
     
    1.1.8 was released in March 2021.

     
    Again, since you didn't read and comprehend my response, I didn't know the exact version number.  Its a PC I used infrequently.  It may have been many months before June 2021 that I last updated PX1.  However I don't know the exact version number.  You are assuming I said it was last updated in June 2021, which it wasn't.  June 2021 was the last time I used the PC.  I said June 2021 or earlier without giving an exact date or version number.
     
    boyleusa
    Perhaps if you had followed my suggestion and tried version 1.1.8 of PX1 then 1.2.9 you may have avoided an RMA. We will never know in your case, but let's hope others in a similar situation are able to repeat what worked for me successfully.  



    No it doesn't matter because my RMA was approved before you even originally posted a reply in this thread.  My RMA was approved over the weekend before your reply that was post #17 in this thread.


    To quote you, 'since you didn't read and comprehend my response' with your added salt, I posted to try and help anyone having the same issue. So it may matter to someone having the same problem. 

    There is nothing you have added to the thread that helps anyone else with the same issue except to get an RMA. 
     
    Good luck with your replacement card being another silicon lottery winner. I still have my silicon lottery winner original card with updated firmware, I didn't have to pay shipping or have the hassle of an RMA, and more importantly I hope my contribution to this thread may actually help someone. 
    #27
    bavor
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    Re: EVGA Precision X1 failed firmware update on 3090 Kingpin 2021/12/14 15:27:10 (permalink)
    boyleusa
     
    To quote you, 'since you didn't read and comprehend my response' with your added salt, I posted to try and help anyone having the same issue. So it may matter to someone having the same problem. 

     
    I read and comprehend your response, I just know that your "fix" hasn't worked for anyone else in the past and I had no further information on version numbers.  The "fix" is unique to you.  It could be that by chance/luck that it worked for you when it hasn't worked for other people who have tried older versions of PX1 when they had the same issue.
     
    boyleusa
    There is nothing you have added to the thread that helps anyone else with the same issue except to get an RMA. 

     
    Historically getting an RMA has been the only reliable fix for failed MCU firmware updates that don't work with multiple versions of PX1 in multiple PCs.  Your "fix" of using an older version seems to be unique to your case and maybe it was luck based on other people who have experienced the same issue and tried updating the firmware with older versions of PX1.
     
    boyleusa
    Good luck with your replacement card being another silicon lottery winner. I still have my silicon lottery winner original card with updated firmware, I didn't have to pay shipping or have the hassle of an RMA, and more importantly I hope my contribution to this thread may actually help someone. 



    Looking through the forums here, reddit, and other hardware forums, you are the only person who has successfully reflashed a failed MCU firmware update on a 3090 Kingpin with an older versions of PX1. Yes I've found that other people actually have tried it and it didn't work before you ask. Its likely that it just worked by chance in your case.  However we will never know.  I had trouble finding anyone who fix an unsuccessful MCU firmware update with a different version of PX1.  The few that I found fixed it with a newer version of PX1, not an older version of PX1.
     
    Again, my RMA was already approved before your first reply here.  Going into details about my troubleshooting doesn't help help anyone if I don't have the exact PX1 version number because, as I said before, I didn't record it.   Your guesstimation of "zero probability you were using any PX1 version lower than 1.2" is incorrect on the probability because it makes the assumption that I regularly updated PX1 on the other PC and that I updated PX1 right before I stopped using the other PC.
     
     
    #28
    boyleusa
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    Re: EVGA Precision X1 failed firmware update on 3090 Kingpin 2021/12/14 15:54:20 (permalink)
    Let's leave this as the last post on this thread unless someone can add helpful information:
     
    A KP Hybrid was successfully un-bricked from the 'firmware update' state using the following:
     
    1) Try using Win 10 20H2 and PX1 V1.1.8 to do a firmware update
    2) Then use Win 11 21H2 and PX1 V1.2.9 to do a firmware update
     
    Good luck everyone and hope EVGA find a solution to this...
    #29
    bavor
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    Re: EVGA Precision X1 failed firmware update on 3090 Kingpin 2021/12/18 15:06:04 (permalink)
    I gave it one more shot before sending my 3090 KP with the failed MCU BIOS flash back to EVGA.
    Windows 10 21H2
    Precision X1 V1.1.8
    Clean install of Nvidia Driver Version: 497.09
    Intel i9-1900K in Asus ROG Maximus Apex XIII motherboard with the latest BIOS(v1007)
    newest drivers for all hardware
    The MCU Firmware failed to update through PX1 just as before.  When installing trying Precision X1 V1.2.9 after that to do a MCU firmware update, it also failed.
    post edited by bavor - 2021/12/24 06:50:46
    #30
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