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rippleeffect
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/05/12 10:16:03 (permalink)
badass1982
Quick question for you guys. Are you replying directly to the special RMA email you are getting and are u getting replies to that email?

I'm back and forth with the special RMA email chain. An RMA is now showing up on my product page as well.
badass1982
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/05/12 10:17:18 (permalink)
Cool so they do actually reply to those threads then lol.


JThomas1215
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/05/12 10:26:23 (permalink)
badass1982
Well that was quick they replied straight away to my Gmail email but replied with the generic no cross ship email that a lot of u have reported , I have replied asking them if they can honor it considering I have already purchased the advanced rma but we will see. I'm not expecting them too.


I think you will be able to use the EAR if you purchased it within the time period (30 Days), and are in the US. So for anyone late to the game, it seems like if you aren't using Gmail that your emails may not be making it through. This may not be the case for everyone, but it was for badass1982. I used my Gmail initially and had a response within a couple hours, so I can only attest to Gmail working and nothing else. But just an FYI for everyone waiting a while for a response.
badass1982
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/05/12 10:34:34 (permalink)
So they haven't confirmed what "work with you means yet" but I just had this back in a reply from them

" If you purchased an EAR for you card, we may be able to work with you on getting something done for you"

This was in relation to me asking if I could have the rma advanced cross shipped.

Now I'm not guaranteeing that will be the case for everyone but it appears that they are at least trying to make it right .


JThomas1215
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/05/12 10:35:13 (permalink)
badass1982
Quick question for you guys. Are you replying directly to the special RMA email you are getting and are u getting replies to that email?



I sent the first email to 3090OC @ evga . com. They then responded to that message from the email address pmteamadmin @ evga . com. So all of the back and forth replies went to and from the pmteamadmin email, and only the first went to the 3090OC address. Was this the case for anyone else?
 
badass1982
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/05/12 10:36:11 (permalink)
Yessir.


spider1701
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/05/12 10:48:36 (permalink)
Hello folks,
just got my RMA number as well.
Current status waiting for approval

I wonder what B2 suffix means... original card is KR with transferable warranty. 
Good news is that "3982" means revised PCB so hopefully no more power issues.
will keep you posted about my status.
 
br
Tomas
 

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Lord Winchester
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/05/12 10:56:59 (permalink)
badass1982
... if they won't cross ship I'm not doing it, ridiculous that a company of evga's size and wealth can't cross ship cards to make up for their poor pcb design.


I saw a message on Facebook from EVGA Germany last week or so.
 
 
Seems like people are abusing the Advanced Warranty by keeping the card they are supposed to send back.
 
That might be the reason for this. 
 
 
 
 
In short the text says:
 
If you don't send your old card back within 30 days, evga blackflags both SN's of the cards, so you won't get any more RMA's or others services on both cards.
 
 
Bad news for people buying 3090's from any marketplace 
post edited by Lord Winchester - 2021/05/12 11:04:59

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spider1701
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/05/12 11:05:34 (permalink)
Lord Winchester
badass1982
... if they won't cross ship I'm not doing it, ridiculous that a company of evga's size and wealth can't cross ship cards to make up for their poor pcb design.


I saw a message on Facebook from EVGA Germany last week or so.
 
 
Seems like people are abusing the Advanced Warranty by keeping the card they are supposed to send back.
 
That might be the reason for this. 
 
 
 
 
In short the text says:
 
If you don't send your old card back within 30 days, evga blackflags both SN's of the cards, so you won't get any more RMA's or others services on both cards.
 
 
Bad news for people buying 3090's from any marketplace 


that is not nice of them :-/


rippleeffect
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/05/12 11:06:33 (permalink)
spider1701
Hello folks,
just got my RMA number as well.
Current status waiting for approval

I wonder what B2 suffix means... original card is KR with transferable warranty. 
Good news is that "3982" means revised PCB so hopefully no more power issues.
will keep you posted about my status.
 
br
Tomas
 


Is that verified? I'm going from a 3987-KR to a 3982-B2 as well. 
spider1701
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/05/12 11:15:13 (permalink)
rippleeffect
spider1701
Hello folks,
just got my RMA number as well.
Current status waiting for approval

I wonder what B2 suffix means... original card is KR with transferable warranty. 
Good news is that "3982" means revised PCB so hopefully no more power issues.
will keep you posted about my status.
 
br
Tomas
 


Is that verified? I'm going from a 3987-KR to a 3982-B2 as well. 


yep "3982" is also caled as V2 and has even diferent BIOS thus those on this topic are not applicable to card. :-) I realy do hope it will be approved.


spider1701
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/05/12 11:19:25 (permalink)
here is link to V2 card
https://www.techpowerup.com/gpu-specs/evga-rtx-3090-ftw3-ultra-v2.b8772
 
@JThomas1215 could you please confirm if on your RMA was also B2 tag... as you mentioned that you have got brand NEW box does it hold KR or B2 TAG? Also could you please post whoto of back of the card?
Specialy this part
There should be 4 BIG and plenty litle in the midle (not sure how they are called) the small ones are especialy important to mitigate power noise.
 
kind regards
Tomas
 
post edited by spider1701 - 2021/05/12 11:24:26

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badass1982
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/05/12 12:05:02 (permalink)
Interesting because B2 isnt on the warranty page, unless I'm blind. https://www.evga.com/warranty/graphics-cards/


spider1701
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/05/12 12:09:26 (permalink)
badass1982
Interesting because B2 isnt on the warranty page, unless I'm blind. https://www.evga.com/warranty/graphics-cards/


yep... I guess it is internal marking and on the BOX should be KR thus my question to those who have already 3090OC program card.


lobstar
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/05/12 12:16:49 (permalink)
spider1701
badass1982
Interesting because B2 isnt on the warranty page, unless I'm blind. https://www.evga.com/warranty/graphics-cards/


yep... I guess it is internal marking and on the BOX should be KR thus my question to those who have already 3090OC program card.


It's most likely their internal designation for the revised board. When you get it it will be the same part number as usual and will be correct on your warranty/product page.
 

 
ckelas
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/05/12 12:19:55 (permalink)
lobstar
spider1701
badass1982
Interesting because B2 isnt on the warranty page, unless I'm blind. https://www.evga.com/warranty/graphics-cards/


yep... I guess it is internal marking and on the BOX should be KR thus my question to those who have already 3090OC program card.


It's most likely their internal designation for the revised board. When you get it it will be the same part number as usual and will be correct on your warranty/product page.
 


Indeed it is and this has been confirmed by EVGA. 
 
badass1982
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/05/12 12:27:50 (permalink)
Anyone concerned about the new boards allegedly having all poscaps?


Lord Winchester
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/05/12 12:35:00 (permalink)
badass1982
Anyone concerned about the new boards allegedly having all poscaps?




 
They need to cheap out somewhere🙈.
 
 
But honestly no. The instability issue that occurred just after release has been fixed by drivers and as far as I'm aware, the newer drivers give you higher and more stable clock's (if the card is not suffering from a cheap power regulation like most of our cards do) 


spider1701
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/05/12 12:44:11 (permalink)
badass1982
Anyone concerned about the new boards allegedly having all poscaps?


do they? the screen I posted is probably not acurate as 3987 does not have all of them and should not have it.
that would violate NVIDIA design and even ASUS admited that it was NO GO.
 
here is picture of 3987 (I do expect that 3982 should follow same spec)

post edited by spider1701 - 2021/05/12 12:49:58

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badass1982
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/05/12 12:48:43 (permalink)
Well it's gone all quiet over here since their we can work with you (on the ear crosship) email (hopefully they are still gonna get back to me soon)!?


badass1982
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/05/12 12:49:33 (permalink)
I'm just going by the screenshots that were posted lol I have no idea.


Jsunn
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/05/12 12:52:25 (permalink)
Hello All, 
 
I am receiving my replacement card on Friday. 
Did you all get the confirmed part number when you were notified that it was shipping? 
 
The email I received from UPS gives the "old" part number: 24G-P5-3987-KR
I am concerned that I am receiving a card with the same issue. 
 
Thank you all!
-Jason
 

i9 10900K @ 5.3GHz 1.35v 
32Gb 3600MHz
Asus Maximus Formula XII 
EVGA RTX 3090 Kingpin
Watercool all the things
https://builds.gg/builds/...ustom-built-case-26023
spider1701
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/05/12 12:56:32 (permalink)
Jsunn
Hello All, 
 
I am receiving my replacement card on Friday. 
Did you all get the confirmed part number when you were notified that it was shipping? 
 
The email I received from UPS gives the "old" part number: 24G-P5-3987-KR
I am concerned that I am receiving a card with the same issue. 
 
Thank you all!
-Jason
 


yes that is OLD PCB... does your RMA page state 3987 or 3982-B2.
we do have it in RMA details as part out as is visible on the post #6248.
also did you get RMA via portal or via 3090OC@evga.com program?
 
Edit: we or at least I am still waiting for approval but I see what part was requested to ship out. (really do hope it will not be changed by EU EVGA)
post edited by spider1701 - 2021/05/12 12:58:28


JThomas1215
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/05/12 13:03:14 (permalink)
spider1701
here is link to V2 card
https://www.techpowerup.com/gpu-specs/evga-rtx-3090-ftw3-ultra-v2.b8772
 
@JThomas1215 could you please confirm if on your RMA was also B2 tag... as you mentioned that you have got brand NEW box does it hold KR or B2 TAG? Also could you please post whoto of back of the card?
Specialy this part
There should be 4 BIG and plenty litle in the midle (not sure how they are called) the small ones are especialy important to mitigate power noise.
 
kind regards
Tomas
 




Yes the part number for my RMA was different (24G-P5-3982-B2) on the web site but I received a serial 2114 card part number 24G-P5-3987-KR same as the one I am sending in. I think it's just an internal thing for them to know its part of the special OC RMA program. My new card most definitely has 4 poscaps and 20 (I believe) MLCC caps in the center. So you should still be getting part number 24G-P5-3987-KR but as a Version 2 I'd suspect. That way they are sure not to send out a card with the same issue to someone that knows about it or will notice it... Sounds a little shady, but who knows.
Jsunn
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/05/12 13:08:30 (permalink)
Hello All, 
 
I just spoke with EVGA Customer Support and he did state that the "3982-B2" was an internal part number, and the customer part number would not change. 
He also stated that they were no longer shipping any of the old version of the cards and if I had replaced the card through the 3090OC@evga.com email then I would be getting a v2 card. 
 
He also said I could contact them again after I got the card if I had additional questions after I receive the card. 
 
I will report back on Friday after I get the card. 
-J

i9 10900K @ 5.3GHz 1.35v 
32Gb 3600MHz
Asus Maximus Formula XII 
EVGA RTX 3090 Kingpin
Watercool all the things
https://builds.gg/builds/...ustom-built-case-26023
spider1701
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/05/12 13:12:35 (permalink)
JThomas1215
spider1701
here is link to V2 card
https://www.techpowerup.com/gpu-specs/evga-rtx-3090-ftw3-ultra-v2.b8772
 
@JThomas1215 could you please confirm if on your RMA was also B2 tag... as you mentioned that you have got brand NEW box does it hold KR or B2 TAG? Also could you please post whoto of back of the card?
Specialy this part
There should be 4 BIG and plenty litle in the midle (not sure how they are called) the small ones are especialy important to mitigate power noise.
 
kind regards
Tomas
 




Yes the part number for my RMA was different (24G-P5-3982-B2) on the web site but I received a serial 2114 card part number 24G-P5-3987-KR same as the one I am sending in. I think it's just an internal thing for them to know its part of the special OC RMA program. My new card most definitely has 4 poscaps and 20 (I believe) MLCC caps in the center. So you should still be getting part number 24G-P5-3987-KR but as a Version 2 I'd suspect. That way they are sure not to send out a card with the same issue to someone that knows about it or will notice it... Sounds a little shady, but who knows.


well 3982 board is different from 3987... I have seen peoples in this forum who get V2 cards (3982) which have special BIOS as well... so really I do hope that at least it will not be some joke from EVGA part.
but if the power issue is fixed well...
BTW what BIOS version the NEW card have?
post edited by spider1701 - 2021/05/12 13:23:47


ryanscott1977
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/05/12 13:13:27 (permalink)
Does this have any real world appications?
spider1701
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/05/12 13:18:28 (permalink)
ryanscott1977
Does this have any real world appications?


I guess only that that 3982 is NEW V2 card which should have been problem free (hopefully :-))


555WarDaddy555
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/05/12 13:39:55 (permalink)
Throwing my name in the ring. Sent my card back via 3090OC email. They received today and it says they are shipping out the 3982-B2. Will report back once received. I'm located in US
 
post edited by 555WarDaddy555 - 2021/05/12 13:50:24

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spider1701
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Re: EVGA GeForce RTX 3090 FTW3 XOC BIOS BETA 2021/05/12 13:49:04 (permalink)
555WarDaddy555
Throwing my name in the ring. Sent my card back via 3090OC email. They received today and it says they are shipping out the 3982-B2. Will report back once received.
 


best of luck :-)
keep us posted... please specify if you are US or not. so we have complete info :-)
 
kind regards
Tomas


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