JThomas1215

eg1122

rippleeffect

eg1122


No advanced RMA!. So if we purchased the advanced RMA when we registered our cards they won't honor it? That's some bad service there.

I asked that on the reply. I purchased the Advanced RMA with the Saturday option. If they didn't honor that in this case, I'll be really pissed.

I understand if they don't want to do cross ship on the cards for people without an advanced RMA. But for those that purchased the Advanced RMA I feel that they have to honor that. We already paid for a service. Some of us pay for that service for peace of mind and a quick turnaround in case something ever happened. They should not be able to deny that service since that's a service in a per card basis. As far as I know it won't transfer to another card you will have to purchase it again on an RMA card.

They honored my next day air saver advanced RMA. I put the initial email in last Wednesday and got my new card today. There was a delay of a day because I hadn't uploaded the invoice yet... new card shipped yesterday and made it cross country in less than 24 hours. I will ship out my 2014 card tomorrow. So it cost me $44 to buy the EAR for my new 2114 card and I'm ok with that. Shipping was paid both ways and I was able to keep my handicapped card until I got my new one. In my opinion EVGA really stepped up for those of us that were having issues by offering this special RMA. I know a lot of people think they should have done a recall, but I'm hoping they have the issue ironed out and anyone that wants a new card has the option to get one. The other thing I was excited about was my new card has black lips! No more clown lips in my system, and I have a properly functioning card! lol.

How the heck did you get that done?! I guess I'll have to wait and see their response. This was from the initial email.
 
"• This offer is limited to Standard RMA, unfortunately Standard Cross Ship RMA is not available for this offer.
• Per our standard RMA procedures, EVGA will cover the cost of shipping the replacement item to you. You will still be covering the cost of shipping the item to us.
• Per our RMA policy, you will need to return the card in its factory conditions, including reinstalling the original air cooler should you have replaced it with an aftermarket cooler.
• EVGA cannot offer an ETA on when the RMA will be approved. Once approved, you will receive an email when it is time to send in your card."

I'm getting the same error that some of you have gotten saying "No display adapters were found that are compatible with this update"
 
FTW3 Ultra.  Here's my vbios info (94.02.42.C0.05), couldn't seem to find this particular bios anywhere online... what vbios do I have on there now?  

rippleeffect

JThomas1215

eg1122

rippleeffect

eg1122


No advanced RMA!. So if we purchased the advanced RMA when we registered our cards they won't honor it? That's some bad service there.

I asked that on the reply. I purchased the Advanced RMA with the Saturday option. If they didn't honor that in this case, I'll be really pissed.

I understand if they don't want to do cross ship on the cards for people without an advanced RMA. But for those that purchased the Advanced RMA I feel that they have to honor that. We already paid for a service. Some of us pay for that service for peace of mind and a quick turnaround in case something ever happened. They should not be able to deny that service since that's a service in a per card basis. As far as I know it won't transfer to another card you will have to purchase it again on an RMA card.

They honored my next day air saver advanced RMA. I put the initial email in last Wednesday and got my new card today. There was a delay of a day because I hadn't uploaded the invoice yet... new card shipped yesterday and made it cross country in less than 24 hours. I will ship out my 2014 card tomorrow. So it cost me $44 to buy the EAR for my new 2114 card and I'm ok with that. Shipping was paid both ways and I was able to keep my handicapped card until I got my new one. In my opinion EVGA really stepped up for those of us that were having issues by offering this special RMA. I know a lot of people think they should have done a recall, but I'm hoping they have the issue ironed out and anyone that wants a new card has the option to get one. The other thing I was excited about was my new card has black lips! No more clown lips in my system, and I have a properly functioning card! lol.

How the heck did you get that done?! I guess I'll have to wait and see their response. This was from the initial email.
 
"• This offer is limited to Standard RMA, unfortunately Standard Cross Ship RMA is not available for this offer.
• Per our standard RMA procedures, EVGA will cover the cost of shipping the replacement item to you. You will still be covering the cost of shipping the item to us.
• Per our RMA policy, you will need to return the card in its factory conditions, including reinstalling the original air cooler should you have replaced it with an aftermarket cooler.
• EVGA cannot offer an ETA on when the RMA will be approved. Once approved, you will receive an email when it is time to send in your card."

All I did was inquire about the special RMA. They then contacted me back and asked if I wanted to use my EAR I purchased when I got the card in early October. I said I was good with that since I wouldn't have to be without my card. They setup the RMA, I uploaded my invoice that I had forgotten to do, and my new card shipped yesterday and arrived today. Probably one of the easiest return processes I've been through really! All I said in my first email is I struggled to hit 450w and was concerned about an 87w PCIE bus draw. Done and done. I ship my 2014 card out in the morning! I did have to pay for another EAR on my new card, but just the fact I didn't have to pay for shipping either way more than made up for that imo. Plus I was never down for more than 20 minutes while I swapped it out and did a quick dusting. Not sure if the people having issues using the EAR maybe didn't purchase it within the first 30 days of registration? Not sure... or maybe they've reviewed the policy? Either way it seems like YMMV... may also depend on who you get as a rep? Who knows. All I can say is I am extremely happy with the service they provided me, and with my new card!

MaxTheOwl
Can anyone explain to me why the power draw is lower when the card is overclocked? Without an OC I get 464 watts max at PR and with an OC I get max 451 watts.

Also I still can't decied if I want to RMA my card or not.
Release Card / XOC BIOS / 180 core / 1325 memory / on air
https://www.3dmark.com/pr/1025030

I run my games stable with 135 offset on the core.
BF 5 runs, as an example, average between 420 and 430 watts with a max PCI-E slot draw of 80.5 watts.
With raytracing enabled the average seems to be a bit higher.
I also attached a screenshot of Everspace 2.

What do you guys think?

Thanks.

It is really up to you. Your card runs out of spec on the pcie slot, so you would probably be eligible for special RMA.
But ofc your card delivers really good results and the chances are high that you get a worse replacement.
I used the special RMA although my old card was able to score 15300 in port royal.
At the end of the day it's your decision.
You can always RMA the card if it bricks while under warranty but I don't know if evga leaves the special RMA open forever ;-)

Congrac to all of you who got their OC program cards.
I am still waiting for approval/denial my request. Hope I will get response soon as I am from Europe... some folks already claimed that this program has some flaws in EU.
 
will keep you posted :-)

elbramso

spider1701
Congrac to all of you who got their OC program cards.
I am still waiting for approval/denial my request. Hope I will get response soon as I am from Europe... some folks already claimed that this program has some flaws in EU.
 
will keep you posted :-)

I was quite nervous as well but my special RMA worked like a charm. They received my card on Friday and I got my replacement on Thursday one week later.
I'm from Germany

that is good news :-)
this is what I have got from my request from GMAIL address

 
Last line makes me little nervous "NO ETA" especially since none responded for my private CZ email address. but from the COM domain I have got response within hour. Thus I may or may not get any type of response.
 
Kind regards
Tomas

[Deleted]

MaxTheOwl

elbramso

MaxTheOwl
Can anyone explain to me why the power draw is lower when the card is overclocked? Without an OC I get 464 watts max at PR and with an OC I get max 451 watts.

Also I still can't decied if I want to RMA my card or not.
Release Card / XOC BIOS / 180 core / 1325 memory / on air
https://www.3dmark.com/pr/1025030

I run my games stable with 135 offset on the core.
BF 5 runs, as an example, average between 420 and 430 watts with a max PCI-E slot draw of 80.5 watts.
With raytracing enabled the average seems to be a bit higher.
I also attached a screenshot of Everspace 2.

What do you guys think?

Thanks.

It is really up to you. Your card runs out of spec on the pcie slot, so you would probably be eligible for special RMA.
But ofc your card delivers really good results and the chances are high that you get a worse replacement.
I used the special RMA although my old card was able to score 15300 in port royal.
At the end of the day it's your decision.
You can always RMA the card if it bricks while under warranty but I don't know if evga leaves the special RMA open forever ;-)

Thanks. I'm more worried that the card damages something else in my system. The card itself has the extened warranty.
EVGA told me that the programm will run for an unforeseeable future. This whole situation with this cards in not optimal.

Agreed, but they are stepping up if you ask me. I knew that they would and I was really never too worried lol. But imo, I think anybody that wants to do this special OC RMA should do it sooner rather that later. My reasoning for that is, get a card while the demand is still high and you are least likely to get any kind of refurb unit. I really just don't think the stock exists yet on these chips, but I could be completely wrong about that. Just my .02.

JThomas1215

spider1701

elbramso

spider1701
Congrac to all of you who got their OC program cards.
I am still waiting for approval/denial my request. Hope I will get response soon as I am from Europe... some folks already claimed that this program has some flaws in EU.

will keep you posted :-)

I was quite nervous as well but my special RMA worked like a charm. They received my card on Friday and I got my replacement on Thursday one week later.
I'm from Germany

that is good news :-)
this is what I have got from my request from GMAIL address

 
Last line makes me little nervous "NO ETA" especially since none responded for my private CZ email address. but from the COM domain I have got response within hour. Thus I may or may not get any type of response.
 
Kind regards
Tomas

That made me a bit nervous as well... But since I had the EAR and they let me use it, my concerns were addressed. Since I didn't have to ship out my handicapped card until I received the new one, I went a head with it. From start to finish it was less than a week from the time I sent in my first email about it, to receiving my new card. It seems they have stock ready in the US anyway. Hopefully this helps someone that's on the fence about it. I am super happy I did it and am loving the performance of my new card. Plus I get to play with my PC like it was new again, finding the best OC for the card and what not. Always a fun time!

Well I am secondhand owner got brand NEW card from EBAY sealed box, invoice all the stuff... unfortunately no EAR for secondhand users or for those living in Europe :-/
General availability of those cards is quite a nightmare so EBAY was only option to complete my brand NEW computer. not to mention in CZ EVGA card at ALZA is almost 3800 euro From EBAY it was just 2800 euro even so quite a rocket.
 
really do hope that RMA will get approved soon till it burn down my computer.
 
kind regards
Tomas

badass1982
I'm still waiting for a response from them , I've emailed the "special OC email" a couple times now with screenshots of MSI afterburner, gpu-z (whilst running port royal and Firestrike on the XOC bios) all showing that my pcie slot is pulling over 80watts and my total card draw never hits higher than 407watts, no response yet , seems a bit like they are picking and choosing who they respond too, that or they are getting TONS of special RMA requests. Really hope they grant me one and also honour the advanced RMA that I have purchased.

Hmmm... That is strange. I wouldn't think that they would be being picky... I am an elite member, so I am unsure if that makes any kind of difference. I am also in the US. So there may be different terms and conditions for different geographic areas? I am purely pulling this out of thin air while brainstorming why I got a response so quickly and others seem not to be. I also didn't send any screen shots with my first email. I was also never asked to send anything after that. I wouldn't think that would have any barring on the response time either though... Are you in the US?

spider1701

JThomas1215

badass1982
I'm still waiting for a response from them , I've emailed the "special OC email" a couple times now with screenshots of MSI afterburner, gpu-z (whilst running port royal and Firestrike on the XOC bios) all showing that my pcie slot is pulling over 80watts and my total card draw never hits higher than 407watts, no response yet , seems a bit like they are picking and choosing who they respond too, that or they are getting TONS of special RMA requests. Really hope they grant me one and also honour the advanced RMA that I have purchased.

Hmmm... That is strange. I wouldn't think that they would be being picky... I am an elite member, so I am unsure if that makes any kind of difference. I am also in the US. So there may be different terms and conditions for different geographic areas? I am purely pulling this out of thin air while brainstorming why I got a response so quickly and others seem not to be. I also didn't send any screen shots with my first email. I was also never asked to send anything after that. I wouldn't think that would have any barring on the response time either though... Are you in the US?

not sure about "badass1982" but I am from Europe.
Also I am long time elite member yet there was no response on my email from CZ domain based email. After I send it from gmail (COM) domain I have been contacted within few hours.
Either it is just coincidence or there is really something wrong with handling non US card owners.
 
I guess someone from EVGA should make at least some comment on this as this could get pretty ugly...
 
br
Tomas 

That's a good point. I used Gmail as well. It was like 2 hours for a response. Maybe EVGA's server is having issues with some mail servers? Never really even thought about that. I would hope there wouldn't be a difference in non US claims except maybe for logistics and availability... 

spider1701

JThomas1215

spider1701

JThomas1215

badass1982
I'm still waiting for a response from them , I've emailed the "special OC email" a couple times now with screenshots of MSI afterburner, gpu-z (whilst running port royal and Firestrike on the XOC bios) all showing that my pcie slot is pulling over 80watts and my total card draw never hits higher than 407watts, no response yet , seems a bit like they are picking and choosing who they respond too, that or they are getting TONS of special RMA requests. Really hope they grant me one and also honour the advanced RMA that I have purchased.

Hmmm... That is strange. I wouldn't think that they would be being picky... I am an elite member, so I am unsure if that makes any kind of difference. I am also in the US. So there may be different terms and conditions for different geographic areas? I am purely pulling this out of thin air while brainstorming why I got a response so quickly and others seem not to be. I also didn't send any screen shots with my first email. I was also never asked to send anything after that. I wouldn't think that would have any barring on the response time either though... Are you in the US?

not sure about "badass1982" but I am from Europe.
Also I am long time elite member yet there was no response on my email from CZ domain based email. After I send it from gmail (COM) domain I have been contacted within few hours.
Either it is just coincidence or there is really something wrong with handling non US card owners.
 
I guess someone from EVGA should make at least some comment on this as this could get pretty ugly...
 
br
Tomas 

That's a good point. I used Gmail as well. It was like 2 hours for a response. Maybe EVGA's server is having issues with some mail servers? Never really even thought about that. I would hope there wouldn't be a difference in non US claims except maybe for logistics and availability... 

Was your RMA already approved or finished? just trying to pinpoint when we NON US owners could be on the turn :-)

I sent the first e-mail last Wednesday and received my new card yesterday. The RMA will be finished once they receive my old card. It was less than 24 hours for approval. Hope that helps.

JThomas1215

badass1982
I'm still waiting for a response from them , I've emailed the "special OC email" a couple times now with screenshots of MSI afterburner, gpu-z (whilst running port royal and Firestrike on the XOC bios) all showing that my pcie slot is pulling over 80watts and my total card draw never hits higher than 407watts, no response yet , seems a bit like they are picking and choosing who they respond too, that or they are getting TONS of special RMA requests. Really hope they grant me one and also honour the advanced RMA that I have purchased.

Hmmm... That is strange. I wouldn't think that they would be being picky... I am an elite member, so I am unsure if that makes any kind of difference. I am also in the US. So there may be different terms and conditions for different geographic areas? I am purely pulling this out of thin air while brainstorming why I got a response so quickly and others seem not to be. I also didn't send any screen shots with my first email. I was also never asked to send anything after that. I wouldn't think that would have any barring on the response time either though... Are you in the US?

I'm also and ELITE member (which doesn't mean much other than that you've spend a shed load of cash on EVGA products). I am also in the USA. Interestingly I had sent the email with the screenshots from my cell phone and I sent it from my outlook account (maybe either my phone didn't sent it correctly or they are having issues with certain emails) .

Just sent one from my Gmail account . So now all I can to is wait (for them to yell at me and tell me to stop emailing them lol).

Thanks for all u guys help I will update if/when they respond.

Well that was quick they replied straight away to my Gmail email but replied with the generic no cross ship email that a lot of u have reported , I have replied asking them if they can honor it considering I have already purchased the advanced rma but we will see. I'm not expecting them too.

Quick question for you guys. Are you replying directly to the special RMA email you are getting and are u getting replies to that email?