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EVGA 3090 owners - do NOT play New World game right now as it might kill the card

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moomeacow
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Re: EVGA 3090 owners - do NOT play New World game right now as it might kill the card 2021/07/28 00:20:08 (permalink)
kevinc313
Kylearan
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Here is an early report of a Gigabyte 3090 black screening immediately on the startup of the game, when there was an uncapped framerate in the menu.
 
https://forums.newworld.com/t/issues-with-evga-rtx-3090-ftw3-ultra/112757/39
 
Gigabyte cards have the worst VRAM thermal pads, GDDR6X junction temp will run like 20C hotter than an equivalent FTW3 at the same load and it is possible to peg 110C almost instantly on their cards.  It is conceivable that the game did that and crashed/protected the card.




It's worth noting that the Gigabyte card also has fuses.
Seems like all the cards that have reported failures all seem to have fuses (eVGA except Kingpin, Gigabyte and MSI).
Other AIB cards have crashed but no magic smoke.




The reported Gigabyte card didn't fail, it just went into protect.


how would you get it out of protect? I know someone who has a giga 3080ti playing halo and the card lost video, sound kept going sounds like the same issue as newworld. 
preacher_god
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Re: EVGA 3090 owners - do NOT play New World game right now as it might kill the card 2021/07/28 00:34:19 (permalink)
Hi everyone..
 
Is there any relationship between the versions of the pcb board and these problems? 
 
Thanks
 
gammatsunami
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Re: EVGA 3090 owners - do NOT play New World game right now as it might kill the card 2021/07/28 00:44:18 (permalink)
Evga really have screwed up this gen.
Getting resizable bar to work was impossible on my ftw3090. I know the settings were right because when I plugged in my 6900xt it worked without me changing any settings.

I had huge power issues in other games which is why I sold it. And now this.
They have a good warranty but I'd rather have a card that doesn't need to be rmad
mixelplx
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Re: EVGA 3090 owners - do NOT play New World game right now as it might kill the card 2021/07/28 01:12:14 (permalink)
So I gave this a try after a week, to see if my card was capable or not of playing New World
Prior to these issues, I was surprisingly able to play for 3-4hour sessions before their latest update.

3090 FTW3, Rev 0.1 and for the sake of it being lack of power, I have a 1000w PSU from EVGA as well.

I get thru the main menu, click play and in under a 30sec, insta black screen with fans rocking 100% screaming.
(All quality options on Low, Capped 60fps ingame, and thru Nvidia control panel as well).

I'm lost for word as to this card. Any advice? Feel like I've got a ticking time bomb
post edited by mixelplx - 2021/07/28 01:14:11
tyranus7
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Re: EVGA 3090 owners - do NOT play New World game right now as it might kill the card 2021/07/28 02:56:09 (permalink)
mixelplx
So I gave this a try after a week, to see if my card was capable or not of playing New World
Prior to these issues, I was surprisingly able to play for 3-4hour sessions before their latest update.

3090 FTW3, Rev 0.1 and for the sake of it being lack of power, I have a 1000w PSU from EVGA as well.

I get thru the main menu, click play and in under a 30sec, insta black screen with fans rocking 100% screaming.
(All quality options on Low, Capped 60fps ingame, and thru Nvidia control panel as well).

I'm lost for word as to this card. Any advice? Feel like I've got a ticking time bomb




Yes. Rev 0.1 are all defective.

Desktop: | Gigabyte Z490 Vision-G | Intel Core i9 10850K | GPU: COLORFUL iGame GeForce RTX 3080 Ti Advanced OC-V | 16 GB RAM DDR4@4400 MHz CL18 | 1 TB NVMe + 10 TB HDD | Intel 2.5 Gbps Ethernet | 1080p @144Hz | EVGA 750W Supernova P2 |
 
12G-P5-3967-KR     6/3/2021 7:48:19 AM PT    Yes (ordered/cancelled by EVGA)

12G-P5-3968-KR     6/3/2021 7:51:30 AM PT    No
12G-P5-3953-KR     6/30/2021 6:30:34 AM PT   Yes (skipped)

 
 
preacher_god
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Re: EVGA 3090 owners - do NOT play New World game right now as it might kill the card 2021/07/28 03:06:19 (permalink)
I got a 3090 FTW3 a couple days ago. Black lips, serial 2114xxx and pcb rev 1.0.  Still in the box. I haven't the time to start my build
Always had evga cards, since gtx 980s.... Now, i don't know if just have a ticking bomb waiting for brick

 
 
post edited by preacher_god - 2021/07/28 03:08:09
l3gal
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Re: EVGA 3090 owners - do NOT play New World game right now as it might kill the card 2021/07/28 03:11:32 (permalink)
How were you able to see the PCB revision? Did you check the serial number at EVGA support? Or is it still in the "opened" box? My box is still sealed, not sure what revision I got.
post edited by l3gal - 2021/07/28 03:12:34
preacher_god
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Re: EVGA 3090 owners - do NOT play New World game right now as it might kill the card 2021/07/28 03:23:23 (permalink)
 
l3gal
How were you able to see the PCB revision? Did you check the serial number at EVGA support? Or is it still in the "opened" box? My box is still sealed, not sure what revision I got.



I think the only way is looking at the pcb, at the end of the pci bracket....
 
 
 
EDIT: I not sure, but if you have black lips (picture in box show no red borders) and the s/n starts with 2114...MAYBE is a rev1.0. 
 
post edited by preacher_god - 2021/07/28 03:33:48

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Emmen
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Re: EVGA 3090 owners - do NOT play New World game right now as it might kill the card 2021/07/28 03:42:24 (permalink)
Any fixes or is RMA the only way?
KeithW19
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Re: EVGA 3090 owners - do NOT play New World game right now as it might kill the card 2021/07/28 04:29:52 (permalink)
mixelplx
So I gave this a try after a week, to see if my card was capable or not of playing New World
Prior to these issues, I was surprisingly able to play for 3-4hour sessions before their latest update.

3090 FTW3, Rev 0.1 and for the sake of it being lack of power, I have a 1000w PSU from EVGA as well.

I get thru the main menu, click play and in under a 30sec, insta black screen with fans rocking 100% screaming.
(All quality options on Low, Capped 60fps ingame, and thru Nvidia control panel as well).

I'm lost for word as to this card. Any advice? Feel like I've got a ticking time bomb


That is how it starts. I had the same issue and then messaged EVGA right away and asked if my GPU is affected by the issue and they said no. So I figured it was a game bug or something with my system. Did a clean install and tried again and same crash so then I figured it must be a game bug.

After a crash I went into the game and just changed it from full screen to Windowed as a troubleshooting step and closed the game (didn't even play it). I saw my desktop for a few seconds then my PC powered off on it's own. Motherboard lights were all yellow and I couldn't power it back on. Removed the power cord and almost immediately after plugging it back in I heard a small "pop" and that was it. Red light and card dead.

If you have a rev 0.1 you can RMA your card because of the power distribution issue
neteng101
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Re: EVGA 3090 owners - do NOT play New World game right now as it might kill the card 2021/07/28 04:49:49 (permalink)
Kylearan
 
This is wrong.
MSI and Gigabyte cards both have fuses.
Asus does NOT.  And as far as everyone can tell, neither does Founder's (Nvidia), Palit, Gainward, Colorful, Galax or Zotac.



Thanks for the correction - haven't been following some of the other AIBs closely.  Do you happen to know if EVGA has only revised the 3090 FTW3 for power balance issues, or if they did something for 3080 FTW3s also?  Besides 3090s, any blown 3080 reports from New World perhaps at a lesser rate?
kevinc313
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Re: EVGA 3090 owners - do NOT play New World game right now as it might kill the card 2021/07/28 05:51:40 (permalink)
moomeacow
kevinc313
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kevinc313
Here is an early report of a Gigabyte 3090 black screening immediately on the startup of the game, when there was an uncapped framerate in the menu.
 
https://forums.newworld.com/t/issues-with-evga-rtx-3090-ftw3-ultra/112757/39
 
Gigabyte cards have the worst VRAM thermal pads, GDDR6X junction temp will run like 20C hotter than an equivalent FTW3 at the same load and it is possible to peg 110C almost instantly on their cards.  It is conceivable that the game did that and crashed/protected the card.




It's worth noting that the Gigabyte card also has fuses.
Seems like all the cards that have reported failures all seem to have fuses (eVGA except Kingpin, Gigabyte and MSI).
Other AIB cards have crashed but no magic smoke.




The reported Gigabyte card didn't fail, it just went into protect.


how would you get it out of protect? I know someone who has a giga 3080ti playing halo and the card lost video, sound kept going sounds like the same issue as newworld. 




Some times the card will just come right back up on reboot.  Other times you need a hard power reset, where you fully unplug the psu from the wall for a minute or so, to let the safety circuit reset.   If you feel like it you can remove the card for a few minutes and tell it to stop being a wussy but I doubt that does anything.
post edited by kevinc313 - 2021/07/28 05:56:14
hallmark888
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Re: EVGA 3090 owners - do NOT play New World game right now as it might kill the card 2021/07/28 07:08:50 (permalink)
kevinc313
 
 
Pretty crazy man, thanks for the detailed feedback.  What kind of core and vram junction temps were you seeing at the time and do you feel you have a good cooling setup?
 



It is running stock cooler @ 78C core and 88-90C memory junction.
post edited by hallmark888 - 2021/07/28 07:11:55
kevinc313
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Re: EVGA 3090 owners - do NOT play New World game right now as it might kill the card 2021/07/28 07:25:44 (permalink)
hallmark888
It is running stock cooler @ 78C core and 88-90C memory junction.





Excellent results, sounds like a pretty effective case/fan setup to be able to maintain that with 450w-500w.  Thanks again!
kevinc313
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Re: EVGA 3090 owners - do NOT play New World game right now as it might kill the card 2021/07/28 07:25:44 (permalink)
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Darkiv
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Re: EVGA 3090 owners - do NOT play New World game right now as it might kill the card 2021/07/28 07:27:59 (permalink)
My 3080 ftw3 ultra died too playing new world, the last week.
Evga accepted my RMA.
 
I had revision 0.1, I think all the people with gpu deads are the rtx 3090...
KeithW19
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Re: EVGA 3090 owners - do NOT play New World game right now as it might kill the card 2021/07/28 08:56:44 (permalink)
Definitely not *all* dead GPUs are 3090s. They seem to be the most afflicted (particularly Rev 0.1 cards). I have not seen any confirmation that the 3080 cards had the power balancing issues. It may have just been bad luck. Or possibly 3080s are less affected because they typically dont draw as much power.
 
Hopefully your replacement has no issues!
mlaningham
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Re: EVGA 3090 owners - do NOT play New World game right now as it might kill the card 2021/07/28 09:32:27 (permalink)
3090 FTW3 Owner here.  Replacement coming in Thursday.  While the service has been great, if you call and talk to someone in customer service, they act as if there are very few 3090's that have died, and its as if igor's ICX fan #1 article doesn't exist.  I would feel a lot better if someone from EVGA would post an actual statement regarding this issue.  It's concerning as a customer that we havent already heard something.
GlaucomaPredator
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Re: EVGA 3090 owners - do NOT play New World game right now as it might kill the card 2021/07/28 10:20:00 (permalink)
mlaningham
3090 FTW3 Owner here.  Replacement coming in Thursday.  While the service has been great, if you call and talk to someone in customer service, they act as if there are very few 3090's that have died, and its as if igor's ICX fan #1 article doesn't exist.  I would feel a lot better if someone from EVGA would post an actual statement regarding this issue.  It's concerning as a customer that we havent already heard something.


They won't post anything until they know what the problem is. 
Even then they might not post anything for the fear of a recall. 
GlaucomaPredator
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Re: EVGA 3090 owners - do NOT play New World game right now as it might kill the card 2021/07/28 10:36:38 (permalink)
gsrcrxsi
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https://www.igorslab.de/en/evga-geforce-rtx-3080-rtx-3090-and-not-only-new-world-when-the-graphics-card-goes-amok-because-of-design-failures/

As per igorslab seems it is a faulty fan controller, I hope tjis can be fixed with a firmware update. Any meaningful update from evga so far?


Nah this is a wack theory.



Why?


because it's only an observation of some phenomenon with no real conclusion or insight into HOW this phenomenon could possibly cause the issues with dead GPUs.
 
the whole article is "AHA! look at this big RPM number! Smoking gun!" and no real details. if it's a problem then explain how this could possibly kill a GPU.
 
It can't. it's nonsensical. as another user posted, in order to attempt to drive (if that's the implication here) a fan at higher than max RPM, would require more than 12V. and with no step UP voltage converters on the board, where would such voltage even come from?
 
looks like this specific card (the unit in question, not the whole line) has some problem with the fan control, but it's not dead, and wasn't killed by the game even though it clearly exhibits this strangeness, so obviously not the root cause. and this issue with fan control isn't as widespread as he claims. I've never seen it mentioned on these forums though he claims there's a mountain of posts about it.
 
IMO his card has some problem with the fan controller that's spitting out faulty RPM readings. and that's totally separate from what's happening with the New World game.




I haven't looked up the data sheet for the fan controller, but I suspect it can in several ways. 
One if it's reporting and trying to generate a high frequency and the crystal responsible for it can not handle it it will fail. Then the card goes into some protection mode. 
If the fans are being controlled digitally by the IC via a duty cycle and the fans can not read or use the value, fans stop spinning and card goes into some sort of protection mode, hence the black screen. 
Then a hard reboot and power cycle resets the memory and some users report being able to bring the card back to life. 
But in the end I think whatever is generating the reading or the duty cycle/frequency for the fans, fails, and puts the card into some sort of protection mode as not to fry the GPU core or memory. 
 
This is my theory at least. 
 
In the end I agree with you that likely it's just a ****ty hardware design. 
I had a XC3 3090 and that thing was solid, sold it because I wanted a 3pin 3090 so I got an FTW 3090.
The minute I took the FTW3 3090 apart it bricked, where as the SC3 card I did that to it multiple times to apply new paste and thermal pads. 
I RMAd the FTW 3090 and got a new one. I was then able to successfully put on a water block on the RMAd card.  
 
I recently picked up a second XC3 3080 online. So now I have a XC3 3080, and a FTW 3090.
I have no hesitation taking apart the 3080, but I cringe a little when I have to make modifications to the 3090. 
squall-leonhart
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Re: EVGA 3090 owners - do NOT play New World game right now as it might kill the card 2021/07/28 10:37:20 (permalink)
mlaningham
3090 FTW3 Owner here.  Replacement coming in Thursday.  While the service has been great, if you call and talk to someone in customer service, they act as if there are very few 3090's that have died, and its as if igor's ICX fan #1 article doesn't exist.  I would feel a lot better if someone from EVGA would post an actual statement regarding this issue.  It's concerning as a customer that we havent already heard something.




They won't say anything because to do so would provide admission of fault for any potential legal action

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Darkiv
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Re: EVGA 3090 owners - do NOT play New World game right now as it might kill the card 2021/07/28 11:12:53 (permalink)
KeithW19
Definitely not *all* dead GPUs are 3090s. They seem to be the most afflicted (particularly Rev 0.1 cards). I have not seen any confirmation that the 3080 cards had the power balancing issues. It may have just been bad luck. Or possibly 3080s are less affected because they typically dont draw as much power.
 
Hopefully your replacement has no issues!




Yes, probably is that
 
Thanks !
HurricaneJB
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Re: EVGA 3090 owners - do NOT play New World game right now as it might kill the card 2021/07/28 11:14:22 (permalink)
Oh yeah, this could ripple through a lot of product lines.
Jack-Rabbit
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Re: EVGA 3090 owners - do NOT play New World game right now as it might kill the card 2021/07/28 12:02:15 (permalink)
KeithW19
If you have a rev 0.1 you can RMA your card because of the power distribution issue

No they won't RMA your card if you have a rev 0.1, they say if it is working it is silicon lottery...


KeithW19
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Re: EVGA 3090 owners - do NOT play New World game right now as it might kill the card 2021/07/28 12:04:29 (permalink)
Jack-Rabbit
KeithW19
If you have a rev 0.1 you can RMA your card because of the power distribution issue

No they won't RMA your card if you have a rev 0.1, they say if it is working it is silicon lottery...




If you can show the power distribution issue which I believe basically every 0.1 card has then you can RMA as per the second post here: https://forums.evga.com/E...XOC-BIOS-m3124192.aspx
homestyle
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Re: EVGA 3090 owners - do NOT play New World game right now as it might kill the card 2021/07/28 12:36:20 (permalink)
Darkiv
My 3080 ftw3 ultra died too playing new world, the last week.
Evga accepted my RMA.
 
I had revision 0.1, I think all the people with gpu deads are the rtx 3090...

 
 
I didn't know the 3080 had a version 1.0?
What did they change for the 3080 between version 0.1 and 1.0?



post edited by homestyle - 2021/07/28 12:39:32
homestyle
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Re: EVGA 3090 owners - do NOT play New World game right now as it might kill the card 2021/07/28 12:39:41 (permalink)

KeithW19
Definitely not *all* dead GPUs are 3090s. They seem to be the most afflicted (particularly Rev 0.1 cards). I have not seen any confirmation that the 3080 cards had the power balancing issues. It may have just been bad luck. Or possibly 3080s are less affected because they typically dont draw as much power.
 
Hopefully your replacement has no issues!





There are 3080 cards that have the power balancing issue. But word on the forum is that EVGA is not approving rma on 3080 with power balance issue. Only 3090.
ty_ger07
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Re: EVGA 3090 owners - do NOT play New World game right now as it might kill the card 2021/07/28 13:16:33 (permalink)
GlaucomaPredator
 
I haven't looked up the data sheet for the fan controller, but I suspect it can in several ways. 
One if it's reporting and trying to generate a high frequency and the crystal responsible for it can not handle it it will fail. Then the card goes into some protection mode. 
If the fans are being controlled digitally by the IC via a duty cycle and the fans can not read or use the value, fans stop spinning and card goes into some sort of protection mode, hence the black screen. 
Then a hard reboot and power cycle resets the memory and some users report being able to bring the card back to life. 
But in the end I think whatever is generating the reading or the duty cycle/frequency for the fans, fails, and puts the card into some sort of protection mode as not to fry the GPU core or memory. 

How does that explain fuses blowing and the card being no longer usable?

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gsrcrxsi
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Re: EVGA 3090 owners - do NOT play New World game right now as it might kill the card 2021/07/28 13:45:23 (permalink)
GlaucomaPredator
 
 
I haven't looked up the data sheet for the fan controller, but I suspect it can in several ways. 
One if it's reporting and trying to generate a high frequency and the crystal responsible for it can not handle it it will fail. Then the card goes into some protection mode. 
If the fans are being controlled digitally by the IC via a duty cycle and the fans can not read or use the value, fans stop spinning and card goes into some sort of protection mode, hence the black screen. 
Then a hard reboot and power cycle resets the memory and some users report being able to bring the card back to life. 
But in the end I think whatever is generating the reading or the duty cycle/frequency for the fans, fails, and puts the card into some sort of protection mode as not to fry the GPU core or memory. 
 



what does "generate a high frequency" mean in this context? high frequency of WHAT?
 
crystal oscillators are used for frequency generation based on multipliers against the natural frequency of the crystal. they are not driven to higher or lower frequencies, and they run at insanely high frequencies natively. there is no such thing as "the crystal can't handle it" they aren't driving the crystal, it just runs and they extract frequencies via multipliers against the crystal.
 
the "protection modes" that most of these cards are experiencing is very likely the OCP modes built into the power stages themselves. nothing to do with frequencies or oscillators. And if you watch Son of a Tech's video (not that I recommend his channel, as I hate his deadpan delivery and dry commentary, but his video on this topic has some good clues) he specifically noted that he had a short on the 8-pin connectors which tripped his PSU's OCP. A very common cause of a short here, is a failed power stage.
 
"fans stop spinning" is the exact opposite behavior than people are reporting. everyone says "black screen + fans at max speed". not sure how you think the fans are shutting off
 
it sounds like you're just using random words and phrases but don't actually understand what they mean or how they work on a GPU (or electronics in general).
 
but still, Igor's article is pretty bogus on this subject. there's no real analysis that shows the false readings are in any way connected to the cards failing from the New World game. not only did his card, which has these bad fan readings, NOT fail during New World gameplay, but also exhibited the same bad readings in other games. there's nothing connecting this issue with false fan speeds to New World game 3090 failures.
post edited by gsrcrxsi - 2021/07/28 13:49:59

Rig1: EPYC 7V12 | [4] RTX A4000
Rig2: EPYC 7B12 | [5] 3080Ti + [2] 2080Ti
Rig3: EPYC 7B12 | [6] 3070Ti + [2] 3060
Rig4: [2] EPYC 7742 | RTX A2000
Rig5: [2] EPYC 7642
Rig6: EPYC 7551 | [4] Titan V

mlaningham
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Re: EVGA 3090 owners - do NOT play New World game right now as it might kill the card 2021/07/28 13:59:53 (permalink)
squall-leonhart
mlaningham
3090 FTW3 Owner here.  Replacement coming in Thursday.  While the service has been great, if you call and talk to someone in customer service, they act as if there are very few 3090's that have died, and its as if igor's ICX fan #1 article doesn't exist.  I would feel a lot better if someone from EVGA would post an actual statement regarding this issue.  It's concerning as a customer that we havent already heard something.




They won't say anything because to do so would provide admission of fault for any potential legal action




I'm sure you're correct.  Even if it would cause a recall, it would be the right thing to do.  Unfortunate.  Cheers!
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