Just got my evga psu back via rma (cost a fortune to send it back) and it doesn't work :(

Horrendous noise on boot and it turns out the fN fins where coming in contact with the outer body of the psu. 2 broken fins later I call evga... keep getting put thru to USA.

Rude rude rude..... legendary evga support clearly lacking.

Recommended route.. just re-rma..... I don't think so.

So I'll take the hit on a crappie psu... and go and buy something with quality.

Totally tired of waiting for an answer on the phone. Posted here as I don't know where else to vent my obvious frustration

Tbh if it's this damaged and a recon unit I don't actually trust it to do a decent job even with a new fan.

Quite disappointing in the extreme... broken unit aside I'm more disheartened by evga response.... I buy their stuff cuz of the supposed customer facing excellence.... totally failed this time though.

Tried calling evga... keep getting put through to USA and they say contact uk support.... there's literally no way to select uk only contact.... if the call rings out you automatically get forwarded to evga usa. Evga usa keep saying uk support is currently on the phone.... ( I'm guessing they have ways of knowing this )... so it's an endless circle... totally pissed me off tbh especially as it was evga usa who originally sorted my initial rma.

Cuban heels
Tried calling evga... keep getting put through to USA and they say contact uk support.... there's literally no way to select uk only contact.... if the call rings out you automatically get forwarded to evga usa. Evga usa keep saying uk support is currently on the phone.... ( I'm guessing they have ways of knowing this )... so it's an endless circle... totally pissed me off tbh especially as it was evga usa who originally sorted my initial rma.

 I can see where that would be quite frustrating. Sorry to hear your having such an issue. I would bet EVGA would take care of you. I hope it is resolved for you. What PSU is it you are having issues with? 

Reach out to support and request prepaid shipping label for faulty replacement.
 
 
 

I pushed this forward for you OP to see if this can get rectified correctly. You probably won't hear anything till late tomorrow mornin though so please be patient. Let us know what happens.

clearly heard nothing.... :(

bcavnaugh

Cuban heels
clearly heard nothing.... :(

It is the Weekend, wait till Monday a normal work day.

+1.... Also, I didn't get a receipt that the PM was read, so I resent it just in case for you about 5 mins ago. Ill update if anything changes.

Dear Cuban heels,
 

Cuban heels
yeah no word at all......... guessing evga don't really care. its a bit sad

 
I am very sorry that your unit arrived damaged and that you do feel this way, as I can confirm that this is not true and that EVGA does care.  Please understand however that we do not recommend posting on the forums if help is needed, but instead email or call us and we will assist.  In this case if you did call and the call was not routed to a supervisor or manager upon request then we will definitely look into that further and I do apologize for any inconvenience that may have been caused.  I can confirm that if a request for a call with a supervisor is made then this will be escalated by the agent to assist with a call back if they are unavailable.  
 
We want to help you with having your product exchanged with a working power supply at no costs to you, since it was damaged during shipping.  Unfortunately since you are declining our assistance with warranty and since your original purchase was over 1.5 years ago, this can unfortunately complicate this process.  I have sent a request to our support Manager in Europe along with the first email that we received today, so that he can follow-up with you on the next business day to speak with you directly.
 
I would also like to confirm that if you do call our EU support during business hours then we will avoid leaving you on hold, if all local representatives are helping other customers, and instead we will route you to the call center with availability to support you.