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Helpful ReplyHot!Better Queue System, More Gamers to Get a Card!

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EVGA_JacobF
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2021/10/05 13:30:23 (permalink)
Everyone,

As we continue to monitor the queue to get cards to gamers sooner, we appreciate all the feedback to help us to improve the queue system.

Due to the overwhelming demand for the 30 Series Products, our first step was to close the notify queue until we can fulfill them. Management team then took an extra step to prioritize those that have not received a card versus others who have been able to get multiple GPU’s.

After reading the feedback, there were legitimate concerns about retroactively changing the queue function. We are sorry for any frustration this caused, this was not the company’s intention. Today we are going to make the following updates:

1.    The queue system will be rolled back to the previous rule.
  • Anyone who missed a card from Monday, October 4th, will be notified on the next release.
  • EVGA will continue to send notifies through October 8th.
2.    In order to get cards to gamers sooner, please go to the notify page at https://www.evga.com/community/myNotifies.asp and keep only the top two cards selected that you would like to purchase, and remove the others.
  • On October 11th, 2021, the system will only lookup and send notifies based on your two oldest entries.
  • Going forward, the queue system will only allow for two 30 Series notifies on the current lineup.
  • EVGA strongly suggests to keep the FTW3 ULTRA or XC3 ULTRA models due to consistent supply compared to limited supply on K|NGP|N, HYDRO COPPER and HYBRID due to supply constraints.
  • EVGA is also going to be adding SMS verification to the checkout process for all notifications to catch bot orders.
3.    The queue system will not be turned back on until the current queues are fulfilled.
4.    The checkout window is 20 hours from the time of notification released.

EVGA appreciates your feedback to continue improving the queue system to deliver 30 Series cards into as many gamers hands as possible.

Thanks
EVGA



#1
staypuft
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/05 13:32:51 (permalink)
Thanks for the update, Jacob.

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#2
enewt
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/05 13:35:07 (permalink)
Thanks Jacob.  This is a better outcome than yesterday's approach.  We appreciate EVGA's willingness to consider additional perspectives and further refine the experiment that is the Queue!

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#3
nomoss
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/05 13:36:07 (permalink)
Thank you Jacob

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kraade
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/05 13:36:11 (permalink)
thanks for the Update


#5
Silvia511
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/05 13:37:34 (permalink)
Thanks, Jacob.
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w_louie
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/05 13:37:39 (permalink)
Thanks for the update! Looking forward to the next gen with this queue system
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jerelv
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/05 13:39:15 (permalink)
Thank you for listening and fixing the queue. This solves all of the gripes and should make it a better experience for everyone!

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Re: Better Queue System, More Gamers to Get a Card! 2021/10/05 13:39:25 (permalink)
Thanks for the update. Queue 2.1 lol, here we go.

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aTallRedFox
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/05 13:40:34 (permalink)
In terms of GPU related news, this day is a blessing. Thank you for the update!
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/05 13:41:28 (permalink)
im somewhat confused about these new changes. I hope someone can break them down better and explain, maybe with some random scenarios . 
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kevinc313
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/05 13:41:45 (permalink)
Thanks Jacob for responding and offering a reasonable compromise.
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/05 13:44:01 (permalink)
Nice job Jacob and team.


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Re: Better Queue System, More Gamers to Get a Card! 2021/10/05 13:44:52 (permalink)
Thanks EVGA, it takes courage to be willing to listen and adapt...  Especially for a company, shows a lot of class to listen when we have been roasting you guys for almost a day.  Would have been really easy to stick to your guns and be inflexible.


#14
rzelek506
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/05 13:46:12 (permalink)
Thanks Jacob and EVGA for listening to us and our ideas while fairly, carefully, and thoroughly improving the queue system!
post edited by rzelek506 - 2021/10/05 13:50:55
#15
Bowenac
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/05 13:46:37 (permalink)
What about the supply for 08G-P5-3751-KR RTX 3070 XC3 Black Gaming? I signed up for that in October of 2020... Out of all the queue trackers I've seen, it seems that card has not moved at all since like May. I've heard this card isn't even being sold anymore, anyone know or have any details on that?
#16
gabolton
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/05 13:47:54 (permalink)
This is awesome and all it took was me giving up on a Kingpin or a 3080 Hybrid for it to happen.

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#17
thingol
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/05 13:47:54 (permalink)
EVGA_JacobF
EVGA is also going to be adding SMS verification to the checkout process for all notifications to catch bot orders

 
Good move. Now, silly question. Do we must update our profile and put the country code on the phone? Or will you get it from the "Country" field somehow?
This might seems a stupid question, but I'm sure many haven't set the code (me the first). If the check process goes through reviewing the profile data, I wouldn't like to miss my chance for such a silly detail.
post edited by thingol - 2021/10/05 13:56:53


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staypuft
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/05 13:52:35 (permalink)
Bowenac
What about the supply for 08G-P5-3751-KR RTX 3070 XC3 Black Gaming? I signed up for that in October of 2020... Out of all the queue trackers I've seen, it seems that card has not moved at all since like May. I've heard this card isn't even being sold anymore, anyone know or have any details on that?


Bowenac, I would guess that this card will not move far, if at all.  I would remove it from the list if it were my decision.  3755 and 3797 move well and are more certain to get you a notify.

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Bowenac
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/05 13:57:06 (permalink)
staypuft
 
Bowenac, I would guess that this card will not move far, if at all.  I would remove it from the list if it were my decision.  3755 and 3797 move well and are more certain to get you a notify.



I only have that and the 3797 6/10/2021 7:28:40 AM PT on my notify list. Should I still remove it?
#20
br00tal
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/05 13:58:47 (permalink)
Done!
Thank you Jacob!!
#21
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/05 14:02:43 (permalink)
thingol
EVGA_JacobF
EVGA is also going to be adding SMS verification to the checkout process for all notifications to catch bot orders

 
Good move. Now, silly question. Do we must update our profile and put the country code on the phone? Or will you get it from the "Country" field somehow?
This might seems a stupid question, but I'm sure many haven't set the code (me the first). If the check process goes through reviewing the profile data, I wouldn't like to miss my chance for such a silly detail.




That's a very valid question and I'd like to know that as well. Usually the placeholder in the form field is a clue of the format to be used (e.g: +12 345 678 9000 or 345 678 9000 directly) but from what I can see there is none. I think I'll set mine with country code for the time being and change it back if needed. Better to have more details than too few I guess.
#22
EVGATech_LeeM
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/05 14:07:21 (permalink)
McAztec
thingol
EVGA_JacobF
EVGA is also going to be adding SMS verification to the checkout process for all notifications to catch bot orders

 
Good move. Now, silly question. Do we must update our profile and put the country code on the phone? Or will you get it from the "Country" field somehow?
This might seems a stupid question, but I'm sure many haven't set the code (me the first). If the check process goes through reviewing the profile data, I wouldn't like to miss my chance for such a silly detail.




That's a very valid question and I'd like to know that as well. Usually the placeholder in the form field is a clue of the format to be used (e.g: +12 345 678 9000 or 345 678 9000 directly) but from what I can see there is none. I think I'll set mine with country code for the time being and change it back if needed. Better to have more details than too few I guess.


Since we're still working on adding this, I can ask our programming team to check on this.  However, this would be more likely to impact people purchasing on our EU store.
#23
staypuft
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/05 14:09:08 (permalink)
Bowenac
staypuft
 
Bowenac, I would guess that this card will not move far, if at all.  I would remove it from the list if it were my decision.  3755 and 3797 move well and are more certain to get you a notify.



I only have that and the 3797 6/10/2021 7:28:40 AM PT on my notify list. Should I still remove it?


I would leave them as is if you only have 2 queued.

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thingol
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/05 14:11:37 (permalink)
McAztec
thingol
EVGA_JacobF
EVGA is also going to be adding SMS verification to the checkout process for all notifications to catch bot orders

 
Good move. Now, silly question. Do we must update our profile and put the country code on the phone? Or will you get it from the "Country" field somehow?
This might seems a stupid question, but I'm sure many haven't set the code (me the first). If the check process goes through reviewing the profile data, I wouldn't like to miss my chance for such a silly detail.




That's a very valid question and I'd like to know that as well. Usually, the placeholder in the form field is a clue of the format to be used (e.g: +12 345 678 9000 or 345 678 9000 directly) but from what I can see there is none. I think I'll set mine with country code for the time being and change it back if needed. Better to have more details than too few I guess.


Hope they made both phone numbers UNIQUE KEY! Or it won't work as expected XD


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#25
thingol
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/05 14:17:31 (permalink)
EVGATech_LeeM
McAztec
thingol
EVGA_JacobF
EVGA is also going to be adding SMS verification to the checkout process for all notifications to catch bot orders

 
Good move. Now, silly question. Do we must update our profile and put the country code on the phone? Or will you get it from the "Country" field somehow?
This might seems a stupid question, but I'm sure many haven't set the code (me the first). If the check process goes through reviewing the profile data, I wouldn't like to miss my chance for such a silly detail.


That's a very valid question and I'd like to know that as well. Usually the placeholder in the form field is a clue of the format to be used (e.g: +12 345 678 9000 or 345 678 9000 directly) but from what I can see there is none. I think I'll set mine with country code for the time being and change it back if needed. Better to have more details than too few I guess.


Since we're still working on adding this, I can ask our programming team to check on this.



Ask them to check for duplicated phones. Multiple accounts with the same personal and shipping phone can be suspicious:-D. If someone with many accounts set the same phone to all of them, he can check any checkout process from a single phone. It wouldn't make a big deal improvement the SMS confirmation.
You will have to allow duplicates, but setting a threshold is something to consider.


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#26
lciarlo
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/05 14:20:08 (permalink)
is ultra the same as ultra gaming
#27
mTECHIE74
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/05 14:22:54 (permalink)
Thank Jacob.
I removed couple notifies which leave me only two 30 Series notifies.

10G-P5-3883-KR     8/16/2021 11:03:02 PM PT    No    True
12G-P5-3953-KR     6/30/2021 11:22:23 AM PT    No    True
#28
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/05 14:23:17 (permalink)
EVGA_JacobF
Everyone,

As we continue to monitor the queue to get cards to gamers sooner, we appreciate all the feedback to help us to improve the queue system.

Due to the overwhelming demand for the 30 Series Products, our first step was to close the notify queue until we can fulfill them. Management team then took an extra step to prioritize those that have not received a card versus others who have been able to get multiple GPU’s.

After reading the feedback, there were legitimate concerns about retroactively changing the queue function. We are sorry for any frustration this caused, this was not the company’s intention. Today we are going to make the following updates:

1.    The queue system will be rolled back to the previous rule.
  • Anyone who missed a card from Monday, October 4th, will be notified on the next release.
  • EVGA will continue to send notifies through October 8th.
2.    In order to get cards to gamers sooner, please go to the notify page at https://www.evga.com/community/myNotifies.asp and keep only the top two cards selected that you would like to purchase, and remove the others.
  • On October 11th, 2021, the system will only lookup and send notifies based on your two oldest entries.
  • Going forward, the queue system will only allow for two 30 Series notifies on the current lineup.
  • EVGA strongly suggests to keep the FTW3 ULTRA or XC3 ULTRA models due to consistent supply compared to limited supply on K|NGP|N, HYDRO COPPER and HYBRID due to supply constraints.
  • EVGA is also going to be adding SMS verification to the checkout process for all notifications to catch bot orders.
3.    The queue system will not be turned back on until the current queues are fulfilled.
4.    The checkout window is 20 hours from the time of notification released.

EVGA appreciates your feedback to continue improving the queue system to deliver 30 Series cards into as many gamers hands as possible.

Thanks
EVGA



On behalf of those that were getting the short end of the stick for the last day or so, thanks for changing the changes. 
 
I only had one notify and it was for the KPHC, which is a moonshot anyway.
 
Maybe require an EVGA account and even SMS verification for registering for a GPU notification queue too (going forward).
 
edit: well that's weird.. I had 4 notifies from as old as January 2020 suddenly appear active again, even though some of the items are currently in stock or I had already purchased them last year. I canceled them again, but glad I checked (they were for an 850P2 PSU, some PSU cables, a 2070 Super, and something unidentifiable).
 
 
post edited by Nereus - 2021/10/05 14:32:57

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#29
kevinc313
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/05 14:35:35 (permalink)
Nereus
 
I only had one notify and it was for the KPHC, which is a moonshot anyway.
 



Well hopefully this latest change helps you out, as it seems like it would be hard to scalp vs. other cards and I can imagine some of the normal people signed up for it aren't serious about actually buying it.  Looks like a few sold on ebay in the last month.
#30
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