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Helpful ReplyBetter Queue System, More Gamers to Get a Card!

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TooTall123
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/06 05:40:31 (permalink)
For some reason even though i have a qualifying card i'm not eligible for the elite membership.
jay2nice000
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/06 05:42:20 (permalink)
I love EVGA and customer service and by no means am I speaking negatively about the company, this is just my personal thoughts....and my rant beings :)
 
This is crazy, Evga says thay want more cards for gamers but isnt that LHR is for? 
By cutting the queue down do you honestly think cards are going to fall into  "so called gamers hands"? you will just get a influx of new users and google numbers.
I have joined many queues only because EVGA pours more inventory into  Bestbuy, Microcenter, Amazon, etc ( which truly is bot city ) and no human stands a chance than its own site. This is just a personal opinion as i see weekly drops with them and not on evgas own step up queue or email queue system.
I joined up for queues back in Sept 2020 and its still stuck there after 1 entire year. Hell I join a queue 9 seconds after launch and here I am 4 months later and you still have not fulfilled 9 seconds!!!
Why launch models that you cant fulfill in a reasonable time even with a shortage? Why even allow customers to sign up for a card that has a backlog for over a year?
Lets be honest EVGA is just trying to make there own queue system better so they can say '' our customers dont wait that long for a card '' but would that really matter in the end if you cant produce every model you launch? To top it off why punish customers that are just trying to get the first card they are able to get their hands on? I mean look at EVGA B stock cards, I see nothing being done about to stopping bots and scalpers when they drop weekly.
 
If Evga ever reads this, the only way to stop bots and scalpers is to either limit orders to each household maybe 1-2 cards a month ( like zotac ). maybe give people the chance to link facebook to their account for human verification. Ban Ip address who try to spam your site? Why is there no Captcha for your B stock items? For the love of god remove the who xxx post amount to become an élite member.  I personally feel this is more of an attack on customers than bots and scalpers, basically from what I am reading EVGA is saying " Hey pick 2 cards that you MIGHT get before super series or the rtx 4000 comes out, May the odds be forever in your favor ". 
 
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/06 05:42:26 (permalink)
Definitely this latest change is a much better step in the right direction.!


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Re: Better Queue System, More Gamers to Get a Card! 2021/10/06 05:45:16 (permalink)
I messed up and removed my 3080 ftw3 ultra que time. Is there any way to re-add them? I was trying to remove the other versions. :(
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/06 05:57:41 (permalink)
StickDead
Well i hope get a 3070ti but idk if evga is able to accept a bank transfer from colombia :') the scalpers and resellers are selling the cards on 150% - 180% of the original price. 


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Re: Better Queue System, More Gamers to Get a Card! 2021/10/06 05:58:45 (permalink)
gyraxis
How does this work for people who originally had early queues for the lower tier cards (i.e. the XC Black) versions, but only signed up for the queues for the upper tier models much later when they noticed that the lower tier queues were not moving? Will you be offering those people a chance to purchase the upper tier cards on their queues too?


Yes, as EVGATech_LeeM posted here (you have to choose 2 SKUs you want and remove the rest):
 
EVGATech_LeeM
hipstercat
Thank you for your response and yes but if only the two oldest entries are going to count going forward, we need to have better visibility into the probability of getting them to be able to make an informed decision.
 
For example, there is a big difference between "do not expect many" and "if at all". Some people might want to keep one of their two entries in the -KR queue if there is still some chance, otherwise it just does not make sense to waste the entry. Different -KR queues might have different chances too.
 
Please consider sharing some information to help us pick the entries to keep. It was not an issue before, but with the new rules it would be really helpful to have at least some insight on how realistic staying in a given -KR queue is if we are to pick only two entries.


Respectfully, we've pretty much already given this guidance.  Under most circumstances, we probably wouldn't say anything due to giving internal information.  Telling people which SKUs we will likely have available informs our competition, as well.  Also, up to a certain level, we cannot control what we chips we have available to make and other material shortages may force decisions about which products we make down the road.  I would suggest that any guidance we're giving here should be taken literally, and that if you choose a different part number or type of card, you do so with the understanding that we cannot guarantee that there will be more.
 
To reiterate the advice we've given publicly -
 
LHR vs. Non-LHR - With the exception of the GeForce RTX 3090 cards (which are non-LHR only), we do not expect to fill many orders for non-LHR cards at this point.  We cannot give much guidance past that.  I would only consider staying in a non-LHR (-KR) queue for the RTX 3080, 3070, 3060 Ti cards if you only want a card for mining and have no interest in a card for any other purpose. 
 
HYBRID, HYDRO COPPER, K|NGP|N - These are impacted queues.  If your goal at this point is to get at least one 30 Series card, I would choose at least one or both XC3 ULTRA GAMING OR FTW3 ULTRA GAMING card as one of your 2 notifications.  If your goal is to try to get two 30 Series cards, then I would suggest removing the HYBRID, HYDRO COPPER, and K|NGP|N cards from your notification list.  If you only want a HYBRID, HC, or KPE card, and you are willing to risk not getting a(nother) 30 Series card, then feel free to keep these cards in your notification queue.
 
XC3 GAMING, XC3 BLACK GAMING, FTW3 GAMING - Note the lack of ULTRA in these names.  Jacob noted that the XC3 ULTRA GAMING and FTW3 ULTRA GAMING cards are the ones that will have most availability.  Some of you have noticed in the queue summaries that some of these part numbers have moved very slowly since launch.  I would not expect them to suddenly surge forward at this point.  If you have the choice between XC3/XC3 BLACK and XC3 ULTRA, or FTW3 and FTW3 ULTRA, we strongly suggest you keep the ULTRA cards in your notification queue. 
 
I understand that everyone would love to have perfect knowledge when making their decisions here, but the subtext on these is pretty clear.  If the guidance was less black and white about what we think will be available, then we wouldn't offer it in the first place.



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Lockdown013
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/06 06:02:32 (permalink)
Can someone clarify something for me? I am assuming we are limited to two cards now INCLUDING the ones we have already gotten and purchased yes? Just wanting to make sure before I permanently remove a notify.

12G-P5-3967-KR 6/3/2021     7:47:32 AM PT YES 
08G-P5-3797-KL 6/10/2021    6:54:46 AM PT YES
08G-P5-3785-KL 6/15/2021  10:10:54 AM PT YES

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Re: Better Queue System, More Gamers to Get a Card! 2021/10/06 06:07:37 (permalink)
When I click the "mynotifies" link it takes me to the login page, and then to the home page.
bigredx86
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/06 06:09:31 (permalink)
Lockdown013
Can someone clarify something for me? I am assuming we are limited to two cards now INCLUDING the ones we have already gotten and purchased yes? Just wanting to make sure before I permanently remove a notify.




I don't see anywhere in the release that it says anything about past cards.  Basically, make sure the two you want are in your notify list, remove everything else.


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mech9t5
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/06 06:11:05 (permalink)
Lockdown013
Can someone clarify something for me? I am assuming we are limited to two cards now INCLUDING the ones we have already gotten and purchased yes? Just wanting to make sure before I permanently remove a notify.


Yes, see below from EVGATech_LeeM:
 
EVGATech_LeeM
nexmoco
"Going forward, the queue system will only allow for two 30 Series notifies on the current lineup."

I have already received 2 cards from the "current line up" does this mean I'm screwed for getting my kingpin, or just limits me to 2 more cards. What about 20 series stock notifications, do those need to be removed?

You may purchase 2 more cards going forward.  It's irrelevant how many you've purchased before, unless you're trying to purchase the same part number again.  We still only allow one purchase per part number.





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mech9t5
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/06 06:14:18 (permalink) ☄ Helpfulby EVGATech_LeeM 2021/10/06 09:43:22
robspeed1080
When I click the "mynotifies" link it takes me to the login page, and then to the home page.


Log out from your EVGA account, clear your web browser cache/cookies and log back in.  See if this helps.

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jaeparku
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/06 07:13:01 (permalink)
10G-P5-3895-KR10/5/2020 11:18:21 PM PTNo
 
 
should I stay in this queue? How can I change it to a KL version? 
mech9t5
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/06 07:15:17 (permalink)
jaeparku
10G-P5-3895-KR10/5/2020 11:18:21 PM PT
No
 
 
should I stay in this queue? How can I change it to a KL version? 


Yes.  Pick two cards that have the Ultra name on it, FTW3 Ultra, XC3 Ultra

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Re: Better Queue System, More Gamers to Get a Card! 2021/10/06 07:41:48 (permalink)
I salute EVGA's decision in this matter, and I believe the queue system is heading in the right way. They were receiving more orders than they could possible fulfil in a reasonable time.
 
I hope the EU queue will start to see some serious leaps as well.
 
There is a user who was able to acquire up to 3 GPUS, and claimed that he used 2 of them just as backup in case his main failed.
 
This is a consumer market and capitalism is empowered, but having 3 GPUS is just greedy and wrong.
 
Also the 20h long window is now much more comforting without having to stress out due to a missed email.
 
Cheers, EVGA!
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/06 07:43:25 (permalink)
Thank you for taking the time to consider the queue system
hazium233
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/06 07:49:35 (permalink)
Hmmm.  My oldest queues are KR skus that haven't really had any movement.  I guess they need to go because I think I have a realistic chance at 3797-KL.  Although I also have 3060 XC in front of it which is "close," and I don't know if I should just delete that one too.
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/06 07:54:55 (permalink)
Thanks for the information.
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/06 08:00:22 (permalink)
abonomi003
 
Just give it to me straight, 9/17/2020 9am 3881-KL even worth keeping? Support always tells me that they send them out every week.




Looks like you're 17 hours out and this card was last dropped in mid August.  I'd suggest checking the trackers for all the other cards you have notifies for, that may be more favorable.
post edited by kevinc313 - 2021/10/06 08:01:35
StickML
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/06 08:11:07 (permalink)
Good news. Thank you.
Lockdown013
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/06 08:23:52 (permalink)
mech9t5
 
Yes, see below from EVGATech_LeeM:
 
EVGATech_LeeM
nexmoco
"Going forward, the queue system will only allow for two 30 Series notifies on the current lineup."

I have already received 2 cards from the "current line up" does this mean I'm screwed for getting my kingpin, or just limits me to 2 more cards. What about 20 series stock notifications, do those need to be removed?

You may purchase 2 more cards going forward.  It's irrelevant how many you've purchased before, unless you're trying to purchase the same part number again.  We still only allow one purchase per part number.








Sweet! Thank you for that, I missed it.

12G-P5-3967-KR 6/3/2021     7:47:32 AM PT YES 
08G-P5-3797-KL 6/10/2021    6:54:46 AM PT YES
08G-P5-3785-KL 6/15/2021  10:10:54 AM PT YES

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staypuft
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/06 08:41:29 (permalink)
jaeparku
10G-P5-3895-KR10/5/2020 11:18:21 PM PT
No
 
 
should I stay in this queue? How can I change it to a KL version? 


This is not an Ultra card.  It is also still -KR and has not moved at all.  According to the guidance provided this card has all the markings of a slow moving low probability notify.
post edited by staypuft - 2021/10/06 08:50:53

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cgy7961991
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/06 08:48:57 (permalink)
how long does it take avrage?
mech9t5
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/06 08:51:05 (permalink)
6 months, a year...it will be one year for the 3080 FTW3 ultra in 3 days for me, so...
post edited by mech9t5 - 2021/10/06 08:54:32

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Re: Better Queue System, More Gamers to Get a Card! 2021/10/06 09:28:58 (permalink)
Excited to hear about the que system working. Been waiting forever! haha, like everyone else.
 
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/06 09:50:00 (permalink)
Is there any way for EVGA to swap one of my notifies from a non-ULTRA card to an equivalent ULTRA version?  I didn't know the ULTRA versions were more likely to be available when I selected my notifies (in August).
 
Thanks,
Daniel
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/06 10:23:38 (permalink)
Thanks for this post, That is really Helpfull, hoping to get one of these cards ASAP!
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/06 10:32:05 (permalink)
dsplaisted
Is there any way for EVGA to swap one of my notifies from a non-ULTRA card to an equivalent ULTRA version?  I didn't know the ULTRA versions were more likely to be available when I selected my notifies (in August).
 
Thanks,
Daniel


Unfortunately, no.
What notifies do you have? 

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Re: Better Queue System, More Gamers to Get a Card! 2021/10/06 10:32:18 (permalink)
Nice! Hopefully my notification from 10/01/2020 for the EVGA GeForce RTX 3090 FTW3 ULTRA GAMING will be successful.

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Re: Better Queue System, More Gamers to Get a Card! 2021/10/06 10:38:16 (permalink)
mech9t5
gyraxis
How does this work for people who originally had early queues for the lower tier cards (i.e. the XC Black) versions, but only signed up for the queues for the upper tier models much later when they noticed that the lower tier queues were not moving? Will you be offering those people a chance to purchase the upper tier cards on their queues too?


Yes, as EVGATech_LeeM posted here (you have to choose 2 SKUs you want and remove the rest):

EVGATech_LeeM
hipstercat
Thank you for your response and yes but if only the two oldest entries are going to count going forward, we need to have better visibility into the probability of getting them to be able to make an informed decision.

For example, there is a big difference between "do not expect many" and "if at all". Some people might want to keep one of their two entries in the -KR queue if there is still some chance, otherwise it just does not make sense to waste the entry. Different -KR queues might have different chances too.

Please consider sharing some information to help us pick the entries to keep. It was not an issue before, but with the new rules it would be really helpful to have at least some insight on how realistic staying in a given -KR queue is if we are to pick only two entries.


Respectfully, we've pretty much already given this guidance. Under most circumstances, we probably wouldn't say anything due to giving internal information. Telling people which SKUs we will likely have available informs our competition, as well. Also, up to a certain level, we cannot control what we chips we have available to make and other material shortages may force decisions about which products we make down the road. I would suggest that any guidance we're giving here should be taken literally, and that if you choose a different part number or type of card, you do so with the understanding that we cannot guarantee that there will be more.

To reiterate the advice we've given publicly -

LHR vs. Non-LHR - With the exception of the GeForce RTX 3090 cards (which are non-LHR only), we do not expect to fill many orders for non-LHR cards at this point. We cannot give much guidance past that. I would only consider staying in a non-LHR (-KR) queue for the RTX 3080, 3070, 3060 Ti cards if you only want a card for mining and have no interest in a card for any other purpose.

HYBRID, HYDRO COPPER, K|NGP|N - These are impacted queues. If your goal at this point is to get at least one 30 Series card, I would choose at least one or both XC3 ULTRA GAMING OR FTW3 ULTRA GAMING card as one of your 2 notifications. If your goal is to try to get two 30 Series cards, then I would suggest removing the HYBRID, HYDRO COPPER, and K|NGP|N cards from your notification list. If you only want a HYBRID, HC, or KPE card, and you are willing to risk not getting a(nother) 30 Series card, then feel free to keep these cards in your notification queue.

XC3 GAMING, XC3 BLACK GAMING, FTW3 GAMING - Note the lack of ULTRA in these names. Jacob noted that the XC3 ULTRA GAMING and FTW3 ULTRA GAMING cards are the ones that will have most availability. Some of you have noticed in the queue summaries that some of these part numbers have moved very slowly since launch. I would not expect them to suddenly surge forward at this point. If you have the choice between XC3/XC3 BLACK and XC3 ULTRA, or FTW3 and FTW3 ULTRA, we strongly suggest you keep the ULTRA cards in your notification queue.

I understand that everyone would love to have perfect knowledge when making their decisions here, but the subtext on these is pretty clear. If the guidance was less black and white about what we think will be available, then we wouldn't offer it in the first place.




I guess I want to clarify: Will I get picked based on the my older queue position (XC Black) with a chance for a later queue position item (XC3 Ultra) since those are going to be on offer more frequently. (example I'm on the XC Black queue since 10/6/20 and the XC3 Ultra sometime much later in 2021. Will I get picked based on the 2020 date or the 2021 date?)
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Re: Better Queue System, More Gamers to Get a Card! 2021/10/06 10:39:05 (permalink)
See this is just confusing people.

12900k
Z690 Dark
7900 XTX Nitro
32gb Trident z5 @ 6000
Corsair RM1000X psu
 
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