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Helpful ReplyHot!Avoid the 3090 at all costs!

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Brian3612
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2021/12/02 11:57:39 (permalink)
I'm just posting a warning for anyone who cares to read it. 
I spent $4,000 on what I assumed would be one of the best cards in the world that I wouldn't have to think about for a long while. What I received instead was a card that arrived with one fan that sounds like bolts in a blender and the soldering defect that bricked the card. Now it seems like EVGA is doing whatever they can to push their losses off to their customers. 

After being advised to RMA the card for what I assumed would be a quick repair job, it has turned into an absolute nightmare. I spent *even more money* sending this card back as advised and  the RMA was denied for "scratches on the backplate" (???) and something about a fan connector?
I've gotten 3 cut and paste answers from techs who can't/won't even answer simple questions about what's happening or what my options are and  one of the answers I received on what I can do in this situation was to "Set my fans to 70%" (???????).

I can't even get an answer to if they'll even inspect the card, let alone look at the massive, card-bricking defect it shipped with.
(Let alone the second fan defect!)

No idea what's going on with their factories or their support, but I'd steer waaaay clear of EVGA until they get their stuff together, and this is coming from a long time supporter of theirs.
This feels like the most expensive and frustrating scam of my entire life and the reality I may have just been gyped out of something that costed as much or more than a used car is still settling in.
post edited by Brian3612 - 2021/12/02 12:08:08
#1
Sajin
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Re: Avoid the 3090 at all costs! 2021/12/02 12:04:27 (permalink)
Let me guess a ftw3 card?

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Brian3612
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Re: Avoid the 3090 at all costs! 2021/12/02 12:08:23 (permalink)
Yep, you guessed it.
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ty_ger07
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Re: Avoid the 3090 at all costs! 2021/12/02 12:12:55 (permalink) ☄ Helpfulby Brian3612 2021/12/02 12:31:06
Agreed. I came to the same conclusion a year ago. I said that there was something wrong with them, and people wanted to argue about it, but it turns out that they do have problems; without a doubt.
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Nereus
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Re: Avoid the 3090 at all costs! 2021/12/02 12:25:23 (permalink)
 
Where did you spend $4,000 on an EVGA card? None of them sell for anything close to that much on EVGA, even the most expensive card EVGA has - the 3090 Kingpin hydrocopper - is 'only' a little over $2,000. If you purchased from somewhere like EBay or a reseller.. ouch.. you may have been sold a dud, and possibly one that failed the RMA process previously.
 
 
post edited by Nereus - 2021/12/02 12:27:13

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Re: Avoid the 3090 at all costs! 2021/12/02 12:27:13 (permalink)
Paid msrp from evga, my 3090 has been just fine for 7 months, maybe its a you issue.
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Brian3612
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Re: Avoid the 3090 at all costs! 2021/12/02 12:30:28 (permalink)
What really gets me is I waited the entire thanksgiving holiday, then was as specific as possible with all my questions. 

Can you inspect the card? Can you repair the solder? Are you wanting me to buy more parts? Could they be more specific with the denial details? Why does a cosmetic issue void a warranty for a product that completely fails on use? 

The only answer I got was to be told the RMA wasn't denied for the solder defect (?????? Obviously.) and to just repeat the reason for the original denial. 
It's absolutely absurd. 
I still have no idea where my card is, if there's any recourse, nothing. 

As for the high price, it was the only one I could get ahold of, and I felt damn lucky I did at that. Honestly I wish I hadn't.
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Re: Avoid the 3090 at all costs! 2021/12/02 12:32:50 (permalink)
felixforever
Paid msrp from evga, my 3090 has been just fine for 7 months, maybe its a you issue.

Why is that when someone has an issue with a card (and he is not the only one), some folks will put the blame on the user...

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Re: Avoid the 3090 at all costs! 2021/12/02 12:36:47 (permalink)
Brian3612
What really gets me is I waited the entire thanksgiving holiday, then was as specific as possible with all my questions. 

Can you inspect the card? Can you repair the solder? Are you wanting me to buy more parts? Could they be more specific with the denial details? Why does a cosmetic issue void a warranty for a product that completely fails on use? 

The only answer I got was to be told the RMA wasn't denied for the solder defect (?????? Obviously.) and to just repeat the reason for the original denial. 
It's absolutely absurd. 
I still have no idea where my card is, if there's any recourse, nothing. 

As for the high price, it was the only one I could get ahold of, and I felt damn lucky I did at that. Honestly I wish I hadn't.


I'd suggest calling EVGA and talking to someone there so they can be more specific. Stay calm though - worse thing you could do at this point is start screaming at them (although I understand how frustrated you must be). I'd also consider contacting whoever you purchased it from and attempt to return it - sounds like they sold you a bad card, and if it was EBay, then unfortunately I'm not at all surprised, the place is crawling with scammers.


 
post edited by Nereus - 2021/12/02 12:38:44

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Re: Avoid the 3090 at all costs! 2021/12/02 12:58:27 (permalink)
I know the card was unused and unfortunately I've seen lots of others with the exact same soldering issue and fan issue.


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Re: Avoid the 3090 at all costs! 2021/12/02 13:02:43 (permalink)
"They do have problems" said to someone who's had one since launch that has had zero problems..
 
Ok.
 
 

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Re: Avoid the 3090 at all costs! 2021/12/02 13:10:26 (permalink)
Brian3612
What really gets me is I waited the entire thanksgiving holiday, then was as specific as possible with all my questions. 

Can you inspect the card? Can you repair the solder? Are you wanting me to buy more parts? Could they be more specific with the denial details? Why does a cosmetic issue void a warranty for a product that completely fails on use? 

The only answer I got was to be told the RMA wasn't denied for the solder defect (?????? Obviously.) and to just repeat the reason for the original denial. 
It's absolutely absurd. 
I still have no idea where my card is, if there's any recourse, nothing. 

As for the high price, it was the only one I could get ahold of, and I felt damn lucky I did at that. Honestly I wish I hadn't.




For $4000 though?  Yikes.  Even if it wasn't faulty.

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Re: Avoid the 3090 at all costs! 2021/12/02 13:26:43 (permalink)
Well my original 3090 FTW3 Ultra went bad and I have to say EVGA was top notch in handling it for me. Replacement card still running well after a few months.

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Re: Avoid the 3090 at all costs! 2021/12/02 13:26:43 (permalink)
OP are you avoiding the question as to where it was purchased?
 
You say that you know it was unused. How do you know that?
 
You say that they are referencing a scratch on the backplate as the reason for the denial. Were you aware of the scratch on the backplate? How did it get there?
 
You also mention EVGA telling you something about a fan connector. Were you aware of an issue with a fan connector? Is that possibly related to the fan noise, as in a loose connector was making contact with the fan blades?
 
Have you taken the card apart?
 
I feel like you're telling some of the story but purposely avoiding other parts of the story.
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Re: Avoid the 3090 at all costs! 2021/12/02 14:09:00 (permalink)
jaredbyoung
OP are you avoiding the question as to where it was purchased?
 
You say that you know it was unused. How do you know that?
 
You say that they are referencing a scratch on the backplate as the reason for the denial. Were you aware of the scratch on the backplate? How did it get there?
 
You also mention EVGA telling you something about a fan connector. Were you aware of an issue with a fan connector? Is that possibly related to the fan noise, as in a loose connector was making contact with the fan blades?
 
Have you taken the card apart?
 
I feel like you're telling some of the story but purposely avoiding other parts of the story.

And thats why i suggested its a him issue, cards just don't get banged up out of thin air, paid 4k Screams scalper, lord knows what said scalper did with the card. Its on him tbh, you bought possible 2nd hand merchandise and now blaming evga for it. Evga sells thousands of cards 1 bad card and your screaming to the hills for people to "Avoid" unless you purchased the card from evga directly or from a legitimate company (newegg, microcenter, bestbuy) your story sounds full of holes.
post edited by felixforever - 2021/12/02 14:12:02
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Re: Avoid the 3090 at all costs! 2021/12/02 14:12:23 (permalink)
 
If the scratched back plate is the only issue stopping RMA, perhaps ask if they can swap out the back plate so the replacement card is fitted with your scratched back plate?
 

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Re: Avoid the 3090 at all costs! 2021/12/02 15:53:25 (permalink)
Maybe he bought one of those stolen cards?
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Re: Avoid the 3090 at all costs! 2021/12/02 16:02:02 (permalink)
Not much help here but on next purchase go Kingpin Series.Premium parts "except the 3 cruddy fans on radiator"outstanding craftmanship and Zero problems ever.$2209 from elite membership at EVGA.
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Re: Avoid the 3090 at all costs! 2021/12/02 16:28:40 (permalink)
After watching the Gamers Nexus/Buildzoid teardown of EVGA RTX 3080 FTW3 (1 YEAR AGO) are you still surprised about the manufacturer build quality of EVGA GPU'S 🤔

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Re: Avoid the 3090 at all costs! 2021/12/02 16:40:52 (permalink)
Brian3612
I'm just posting a warning for anyone who cares to read it. 
I spent $4,000 on what I assumed would be one of the best cards in the world that I wouldn't have to think about for a long while. What I received instead was a card that arrived with one fan that sounds like bolts in a blender and the soldering defect that bricked the card. Now it seems like EVGA is doing whatever they can to push their losses off to their customers. 

After being advised to RMA the card for what I assumed would be a quick repair job, it has turned into an absolute nightmare. I spent *even more money* sending this card back as advised and  the RMA was denied for "scratches on the backplate" (???) and something about a fan connector?
I've gotten 3 cut and paste answers from techs who can't/won't even answer simple questions about what's happening or what my options are and  one of the answers I received on what I can do in this situation was to "Set my fans to 70%" (???????).

I can't even get an answer to if they'll even inspect the card, let alone look at the massive, card-bricking defect it shipped with.
(Let alone the second fan defect!)

No idea what's going on with their factories or their support, but I'd steer waaaay clear of EVGA until they get their stuff together, and this is coming from a long time supporter of theirs.
This feels like the most expensive and frustrating scam of my entire life and the reality I may have just been gyped out of something that costed as much or more than a used car is still settling in.




Hello Brian3612,
 
We do apologize for any confusion, however to clarify,  I am showing that your initial contact to our CS was that you were experiencing high temperatures with crashing along with an acrid smell. At this point our team set up a return for you to exchange the product under warranty.  When we opened your package we found that the product had been damaged.  We provided detailed photographs to you referencing the condition the card was received in an email upon processing your package.  We are showing that the graphics card had been opened as the factory seal sticker was torn and one of the wiring harnesses for the fans sustained some damage.  There are 3 wiring harnesses each powering each of the fans in the heatsink/fan assembly on this model.  The blue harness had its wiring completely ripped out of the male side rendering its fan unable to function.  With inspecting the PCB we found that each of the GPU memory chips had two thermal pads sandwiched together creating an additional gap between the heatsink and the board.  In addition there was a strip of thermal pad that is normally across the VRM completely missing.  There were some minor scuffs around the PCB along with some missing screws.  Next to the "MECS6" screw hole on the PCB (GPU side) there is a small scratch adjacent exposing a little bit of copper.  We found some deep scratches on the backplate where the aluminum was exposed through the anodized finish. We are not sure if the graphics card was placed on a rough surface where it was then scratched.  The secondary serial number along the gold contacts was smeared.  It is possible that a cleaner or solvent may have been used in this area as there is residue from the liquid dried on the PCB.    
 
We do work with each customer to accept normal usage for warranty however when we see damages outside of what is considered normal wear and tear then this is when we reach out to discuss it further with you.  
 
Please feel free to reach to reply to the email sent to you with any additional questions you may have.
 
Regards,
 

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#20
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Re: Avoid the 3090 at all costs! 2021/12/02 17:00:06 (permalink)
 
That's answers a few questions.
 
 

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Re: Avoid the 3090 at all costs! 2021/12/02 17:42:47 (permalink)
The plot thickens!
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Re: Avoid the 3090 at all costs! 2021/12/02 17:53:01 (permalink)
Nereus
 
That's answers a few questions.
 
 


Yup, wow. It had to be in pretty bad shape for EVGA to drop in too. 

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Re: Avoid the 3090 at all costs! 2021/12/02 18:01:38 (permalink)
donta1979
Nereus
 
That's answers a few questions.
 
 


Yup, wow. It had to be in pretty bad shape for EVGA to drop in too. 



Quite the opposite. In this case, the OP is dead to rights, so EVGA was able to flea-flick the mea culpa. When EVGA doesn't chime in, that is when the implications are potentially meaningful.

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Re: Avoid the 3090 at all costs! 2021/12/02 18:05:09 (permalink)
schulmaster
 

Quite the opposite. In this case, the OP is dead to rights, so EVGA was able to flea-flick the mea culpa. When EVGA doesn't chime in, that is when the implications are potentially meaningful.


Thats what I mean though that card must had been bad off physically for them to chime in. If I did that to a card I would have not even bothered and been like yup I killed my warranty. 

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Re: Avoid the 3090 at all costs! 2021/12/02 18:26:04 (permalink)
Evga Mic Drop

 
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Re: Avoid the 3090 at all costs! 2021/12/02 20:14:36 (permalink)
Well now, sounds like either he tried to change the thermal pads himself and botched the job up pretty bad, or the scalper he paid 4k too did it and passed it off on him... someone learned a 4k lesson.
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Re: Avoid the 3090 at all costs! 2021/12/02 20:19:16 (permalink)
felixforever
Well now, sounds like either he tried to change the thermal pads himself and botched the job up pretty bad, or the scalper he paid 4k too did it and passed it off on him... someone learned a 4k lesson.

No, all this person learned is that he hates EVGA and is trying to blame them for his mistakes. Unfortunately that's how this goes, in his mind EVGA is a multi million $$$ company and they should eat the cost of this to satisfy/shut him up. That's all people like this ever learn, they never once stop to take accountability. 

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#28
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Re: Avoid the 3090 at all costs! 2021/12/02 21:18:11 (permalink)
I wish OP would answer where he bought the 3090 from.
Whoever sold that card to him is who we really should "avoid at all costs" if he actually received the card in the condition described in above posts.
If it wasn't EVGA or one of their authorized distributors/retailers, then yeah, EVGA shouldn't take any blame for this.
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Re: Avoid the 3090 at all costs! 2021/12/02 21:37:56 (permalink)
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Evga Mic Drop

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