felixforeverPaid msrp from evga, my 3090 has been just fine for 7 months, maybe its a you issue.
Brian3612What really gets me is I waited the entire thanksgiving holiday, then was as specific as possible with all my questions. Can you inspect the card? Can you repair the solder? Are you wanting me to buy more parts? Could they be more specific with the denial details? Why does a cosmetic issue void a warranty for a product that completely fails on use? The only answer I got was to be told the RMA wasn't denied for the solder defect (?????? Obviously.) and to just repeat the reason for the original denial. It's absolutely absurd. I still have no idea where my card is, if there's any recourse, nothing. As for the high price, it was the only one I could get ahold of, and I felt damn lucky I did at that. Honestly I wish I hadn't.
jaredbyoungOP are you avoiding the question as to where it was purchased? You say that you know it was unused. How do you know that? You say that they are referencing a scratch on the backplate as the reason for the denial. Were you aware of the scratch on the backplate? How did it get there? You also mention EVGA telling you something about a fan connector. Were you aware of an issue with a fan connector? Is that possibly related to the fan noise, as in a loose connector was making contact with the fan blades? Have you taken the card apart? I feel like you're telling some of the story but purposely avoiding other parts of the story.
Brian3612I'm just posting a warning for anyone who cares to read it. I spent $4,000 on what I assumed would be one of the best cards in the world that I wouldn't have to think about for a long while. What I received instead was a card that arrived with one fan that sounds like bolts in a blender and the soldering defect that bricked the card. Now it seems like EVGA is doing whatever they can to push their losses off to their customers. After being advised to RMA the card for what I assumed would be a quick repair job, it has turned into an absolute nightmare. I spent *even more money* sending this card back as advised and the RMA was denied for "scratches on the backplate" (???) and something about a fan connector?I've gotten 3 cut and paste answers from techs who can't/won't even answer simple questions about what's happening or what my options are and one of the answers I received on what I can do in this situation was to "Set my fans to 70%" (???????).I can't even get an answer to if they'll even inspect the card, let alone look at the massive, card-bricking defect it shipped with. (Let alone the second fan defect!)No idea what's going on with their factories or their support, but I'd steer waaaay clear of EVGA until they get their stuff together, and this is coming from a long time supporter of theirs.This feels like the most expensive and frustrating scam of my entire life and the reality I may have just been gyped out of something that costed as much or more than a used car is still settling in.
Nereus That's answers a few questions.
donta1979Nereus That's answers a few questions. Yup, wow. It had to be in pretty bad shape for EVGA to drop in too.
schulmaster Quite the opposite. In this case, the OP is dead to rights, so EVGA was able to flea-flick the mea culpa. When EVGA doesn't chime in, that is when the implications are potentially meaningful.
felixforeverWell now, sounds like either he tried to change the thermal pads himself and botched the job up pretty bad, or the scalper he paid 4k too did it and passed it off on him... someone learned a 4k lesson.
VegetaCreeperEvga Mic Drop