flg2010
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Re: Avoid the 3090 at all costs!
2021/12/03 11:23:07
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After reading through this.. I have to wonder how much damage "content creators" end up doing. They get people to believe that tearing down a GPU, "lapping" or adjusting thermal pads or installing a water block is all easy stuff and should be done by everyone. The reality: Once you tear it down your warranty = pretty much done if you screw up.
I had issues with my first 3090 FTW3 and EVGA replaced it with a refurbished 3090 FTW3... which I am holding on to despite crashes here and there on a completely rebuilt rig and new windows 10 pro install. I spent 2k on this GPU.. I have several rigs.. using different high end GPUs.. none of them have similar issues. So yeah EVGA's 3090 FTW3 product might be the issue.. but it works well enough. I will never tear this gpu down lol...I value the warranty too much lol.
---Main Rig Build ---CPU: AMD Ryzen 9 5950X, CPU Cooler: NZXT X73 360, GPU: EVGA 3090 FTW3 Ultra, MB: ASUS CH VIII Formula, RAM: 64GB G.Skill Trident RGB 3600, Storage: 2TB Adata M.2, 2TB WD SSD, 500GB WD SSD, Case: Thermaltake ARGB View51
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Fennario
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Re: Avoid the 3090 at all costs!
2021/12/03 11:45:25
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EVGA warranty will cover a card that you take apart/waterblock so long as the damage is not related to your acts. Basically if you mess the card up taking it apart or putting it back together then that's on you, but if the card bricks for an unrelated reason (eg. New World) then you are covered. Card needs to be in original condition when received by EVGA (original heat sink properly attached, etc.). There is undoubtedly some grey area re: whether a mod is at issue, but trust EVGA to do the right thing... OP's card is beyond what would be reasonable for them to accept as RMA.
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EVGA_RMA_JaysonC
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Re: Avoid the 3090 at all costs!
2021/12/03 14:34:57
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We have reached out to the OP regarding their product and have offered a service fee to help replace the damaged parts otherwise not covered under warranty to their original factory condition.
-Jayson- EVGA USA RMA Dept. Reddit/Twitter - u/EVGA_JaysonC @evga_jaysonc 
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felixforever
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Re: Avoid the 3090 at all costs!
2021/12/03 15:04:42
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EVGA_RMA_JaysonC
We have reached out to the OP regarding their product and have offered a service fee to help replace the damaged parts otherwise not covered under warranty to their original factory condition.
And thats why you guys rock
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CraptacularOne
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Re: Avoid the 3090 at all costs!
2021/12/03 15:09:57
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EVGA_RMA_JaysonC
We have reached out to the OP regarding their product and have offered a service fee to help replace the damaged parts otherwise not covered under warranty to their original factory condition.
Wow this guy bad mouths you guys, accuses you of ripping him off and starts a rant on here in the forums and you still offer to help bail him out.......... speechless.  You guys are going well above and beyond what's reasonable. I don't "fanboy" for any company, but there is a reason I've been an EVGA customer for almost 20 years.
Intel i9 14900K ...............................Ryzen 9 7950X3D MSI RTX 4090 Gaming Trio................ASRock Phantom RX 7900 XTX Samsung Odyssey G9.......................PiMax 5K Super/Meta Quest 3 ASUS ROG Strix Z690-F Gaming........ASUS TUF Gaming X670E Plus WiFi 64GB G.Skill Trident Z5 6800Mhz.......64GB Kingston Fury RGB 6000Mhz MSI MPG A1000G 1000w..................EVGA G3 SuperNova 1000w
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Nereus
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Re: Avoid the 3090 at all costs!
2021/12/03 15:40:21
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EVGA_RMA_JaysonC
We have reached out to the OP regarding their product and have offered a service fee to help replace the damaged parts otherwise not covered under warranty to their original factory condition.
felixforever
And thats why you guys rock
CraptacularOne
Wow this guy bad mouths you guys, accuses you of ripping him off and starts a rant on here in the forums and you still offer to help bail him out..........
speechless. You guys are going well above and beyond what's reasonable.
I don't "fanboy" for any company, but there is a reason I've been an EVGA customer for almost 20 years.
There goes EVGA once again showing why they have the best reputation in the industry. I hope Brian3612 (OP) appreciates it, because this level of service would never happen with ASUS or any other competitor if you tried to RMA a GPU in that condition.
post edited by Nereus - 2021/12/03 15:42:34
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magoo25
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Re: Avoid the 3090 at all costs!
2021/12/04 06:14:02
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Very interesting thread.
It brings up several points worth mentioning.
First, how about you tell the whole story in the original post.
Second, never trust anyone.
Third, pretty damn professional of the EVGA staff to offer to repair this guys broke-ass GPU, whether it was self inflicted or he received it that way.
Now, benefit of the doubt, the guy bought a truely broken GPU, he got screwed, but wants EVGA to foot the bill.
Even if the OP never took the GPU apart, I think it would be obvious it was mistreated from the tech's description of the backplate alone.
The OP could have discussed that when he sent the GPU in, but instead badmouthed the company.....and they still offered to fix the problem......cudos to EVGA.
Ryzen 3700X, Asus Crosshair VIII, 32 GB Corsair Vengence, EVGA 3080 FTW3 Ultra. Corsair 7000D.
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ShawnB420
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Re: Avoid the 3090 at all costs!
2021/12/04 07:41:34
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EVGA_RMA_JaysonC
We have reached out to the OP regarding their product and have offered a service fee to help replace the damaged parts otherwise not covered under warranty to their original factory condition.
Wow that's great CS. You guys truly rock
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SLV335I
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Re: Avoid the 3090 at all costs!
2021/12/07 15:18:00
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I have had nothing but great experiences with all of my EVGA cards that currently includes a RTX 3090 FTW3 Ultra and a RTX 3080 TI FTW3 Ultra. Never a problem. Glad to hear EVGA gave a option for the OP. Try this same situation with the other card manufacturers. Good luck is all I can say and thats experiences I have had with both MSI and Asus in the past. I only buy EVGA for my personal GPU’s.
CPU: Intel 12900K Cooling: EKWB Setup Mobo: Asus Z690 ROG Maximus RAM: G.Skill 32GB DDR5 SSD: Samsung 980 Pro 1tb NVME GPU: EVGA RTX 3090 FTW3 Ultra PSU: EVGA 1200w P2 Case: Caselabs S8 Display: Alienware 38” AW3821DW Speakers: Audioengine A5+
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criskoe
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Re: Avoid the 3090 at all costs!
2021/12/07 20:45:11
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EVGA is really good. They always try to make things right.
BTW This guy was also thrashing EVGA on reddit and also avoiding answering simple questions just like here.
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dwoodward
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Re: Avoid the 3090 at all costs!
2021/12/07 21:43:48
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Only read the first page. Funny read tho.
Sounds to me like he bought from a former card user that attempted a waterblock install and failed miserably, then attempted to put the card back together. OP got hosed. 4k tho? That has to be an exageration.
This is a classic example of why you don't buy cards if you don't know the source, especially it's above MSRP. You get your card, sometimes it works, sometimes it doesnt. Responsibility should fall on you. Because you are actually the problem. The only reason card scalping and vastly over MSRP sales exist is because of people like the OP that are willing to pay it. If they didn't pay, the problem would fix itself.
I don't see an end to that tho. Some people just have too much money to toss around.
Register your Products! Click Here! Did I help you find the product you were looking for? Register your Product and remember to enter my EVGA Affiliate Code: JXE2Y5PH4K Thanks! And enjoy your new EVGA Graphics Card / Motherboard! Associate Code: 9KWI53WAR7PX3KS Core i9-9900k | ROG Maximus XI Hero | 32GB Corsair Dominator Platinum | 970 Evo NVMe | GTX 1070 Ti SC Black
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Beowulfcav
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Re: Avoid the 3090 at all costs!
2021/12/07 23:15:17
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Sounds like OP wanted to spit half truths and a one sided story to rile up some haters. EVGA handled it really well though, much respect.
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zippytek
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Re: Avoid the 3090 at all costs!
2021/12/08 11:47:24
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EVGA_RMA_JaysonC
We have reached out to the OP regarding their product and have offered a service fee to help replace the damaged parts otherwise not covered under warranty to their original factory condition.
Hey JaysonC, curious why this particular customer received this exception, yet my friend who submitted a kingpin RMA was told there was nothing you can do for him because the stock AIO cooler was reinstalled with "fans backwards" and a small crack in a screw hole. No offer of repair was given, just RMA denied. Disappointing that this leniency isn't applied equally to customers who experience trouble through common mistakes.
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ty_ger07
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Re: Avoid the 3090 at all costs!
2021/12/08 12:10:33
(permalink)
zippytek
EVGA_RMA_JaysonC
We have reached out to the OP regarding their product and have offered a service fee to help replace the damaged parts otherwise not covered under warranty to their original factory condition.
Hey JaysonC, curious why this particular customer received this exception, yet my friend who submitted a kingpin RMA was told there was nothing you can do for him because the stock AIO cooler was reinstalled with "fans backwards" and a small crack in a screw hole. No offer of repair was given, just RMA denied. Disappointing that this leniency isn't applied equally to customers who experience trouble through common mistakes.
Because the squeaky wheel gets the grease, the fanbois love it, and EVGA needs to defend a product which has otherwise proven to be objectively bad. EVGA won't do it often due to profitability, but every now and then they will make an exception in order the stir the fanbois into a frenzy of EVGA worship.
ASRock Z77 • Intel Core i7 3770K • EVGA GTX 1080 • Samsung 850 Pro • Seasonic PRIME 600W Titanium
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redteamgo
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Re: Avoid the 3090 at all costs!
2021/12/08 12:49:21
(permalink)
ty_ger07
zippytek
EVGA_RMA_JaysonC
We have reached out to the OP regarding their product and have offered a service fee to help replace the damaged parts otherwise not covered under warranty to their original factory condition.
Hey JaysonC, curious why this particular customer received this exception, yet my friend who submitted a kingpin RMA was told there was nothing you can do for him because the stock AIO cooler was reinstalled with "fans backwards" and a small crack in a screw hole. No offer of repair was given, just RMA denied. Disappointing that this leniency isn't applied equally to customers who experience trouble through common mistakes.
Because the squeaky wheel gets the grease, the fanbois love it, and EVGA needs to defend a product which has otherwise proven to be objectively bad.
EVGA won't do it often due to profitability, but every now and then they will make an exception in order the stir the fanbois into a frenzy of EVGA worship.
Zippy, that is a major bummer for your friend, sorry to hear that.
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nomoss
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Re: Avoid the 3090 at all costs!
2021/12/08 13:15:31
(permalink)
"SMALL CRACK IN SCREW HOLE" - is that a crack in the PCB?
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zippytek
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Re: Avoid the 3090 at all costs!
2021/12/08 13:35:08
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nomoss
"SMALL CRACK IN SCREW HOLE" - is that a crack in the PCB?
maybe it is, maybe it isn't lol
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iHandsomeDevil
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Re: Avoid the 3090 at all costs!
2021/12/08 15:06:02
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Squall_Rinoa86
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Re: Avoid the 3090 at all costs!
2021/12/08 23:49:39
(permalink)
ty_ger07
zippytek
EVGA_RMA_JaysonC
We have reached out to the OP regarding their product and have offered a service fee to help replace the damaged parts otherwise not covered under warranty to their original factory condition.
Hey JaysonC, curious why this particular customer received this exception, yet my friend who submitted a kingpin RMA was told there was nothing you can do for him because the stock AIO cooler was reinstalled with "fans backwards" and a small crack in a screw hole. No offer of repair was given, just RMA denied. Disappointing that this leniency isn't applied equally to customers who experience trouble through common mistakes.
Because the squeaky wheel gets the grease, the fanbois love it, and EVGA needs to defend a product which has otherwise proven to be objectively bad.
EVGA won't do it often due to profitability, but every now and then they will make an exception in order the stir the fanbois into a frenzy of EVGA worship.
Not true, I have had TWO instances where they came through for me in the past. 1) Bios switch on my 970 FTW broke first time ever using it.. I sent it in, first they told me I had to pay, then they covered it after I told him It broke on the FIRST time EVER switching it... 2) I ordered a 2060 Super from them, and it arrived with a screw wedged in between the PCB and the back plate. Sent it back and they sent me an entirely new one as it was less than a week old. never complained, never threw a fit. EVGA will 100% work with you, if your not raging A hole about it. Most companies will happily take care of you if your polite. Logitech has replaced mice that have been well past warranties simply because I explained, was nice, and respectful. Was a Loyal customer to BFG Tech before I ever considered EVGA.. but you will NOT get the same treatment of say Asus or Gigabyte that EVGA does. Also situational dependent but you certainly don't need to come on here and rage to get special treatment.
   PSU: EVGA SuperNOVA 1300 G2 My Affiliate Code: AN1FW0VMG6
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j3zzr
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Re: Avoid the 3090 at all costs!
2021/12/09 04:05:25
(permalink)
Sajin
Let me guess a ftw3 card?
What is the issue with FTW3 cards? Also for 3080?
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ty_ger07
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Re: Avoid the 3090 at all costs!
2021/12/09 04:42:58
(permalink)
radjezz
Sajin
Let me guess a ftw3 card?
What is the issue with FTW3 cards?
Not specifically a 3080 problem; especially a 3090 FTW3 problem though.... All higher-power 30xx cards in general which use the reference NVIDIA PCB design... VRM blows up; especially a when a relatively low-load suddenly transitions to a high load. You should have seen red light of death threads everywhere here on the forum for the past year.
ASRock Z77 • Intel Core i7 3770K • EVGA GTX 1080 • Samsung 850 Pro • Seasonic PRIME 600W Titanium
My EVGA Score: 1546 • Zero Associates Points • I don't shill
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j3zzr
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Re: Avoid the 3090 at all costs!
2021/12/09 04:47:49
(permalink)
ty_ger07
radjezz
Sajin
Let me guess a ftw3 card?
What is the issue with FTW3 cards?
Not specifically a 3080 problem; especially a 3090 FTW3 problem though....
All higher-power 30xx cards in general which use the reference NVIDIA PCB design...
VRM blows up; especially a when a relatively low-load suddenly transitions to a high load.
You should have seen red light of death threads everywhere here on the forum for the past year.
Yeah i read some, especially icw New World. Just wondering if its wise to replace a perfectely fine gigabyte 3080 with a new 3080 ftw3. I would hate myself if i do that and encounter issues with the ftw3 but its brandnew and has longer warranty.
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ty_ger07
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Re: Avoid the 3090 at all costs!
2021/12/09 04:56:16
(permalink)
radjezz
ty_ger07
radjezz
Sajin
Let me guess a ftw3 card?
What is the issue with FTW3 cards?
Not specifically a 3080 problem; especially a 3090 FTW3 problem though....
All higher-power 30xx cards in general which use the reference NVIDIA PCB design...
VRM blows up; especially a when a relatively low-load suddenly transitions to a high load.
You should have seen red light of death threads everywhere here on the forum for the past year.
Yeah i read some, especially icw New World. Just wondering if its wise to replace a perfectely fine gigabyte 3080 with a new 3080 ftw3. I would hate myself if i do that and encounter issues with the ftw3 but its brandnew and has longer warranty.
I wouldn't. You do you. I guess if you maintain warranties and care about warranties, that will be part of your decision-making process. It's not a New World problem. It is a hardware design problem. They were blowing up in Halo MCC a year ago. Especially 3090 FTW3s.
post edited by ty_ger07 - 2021/12/09 04:59:30
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My EVGA Score: 1546 • Zero Associates Points • I don't shill
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wmmills
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Re: Avoid the 3090 at all costs!
2021/12/09 05:10:16
(permalink)
CraptacularOne
EVGA_RMA_JaysonC
We have reached out to the OP regarding their product and have offered a service fee to help replace the damaged parts otherwise not covered under warranty to their original factory condition.
Wow this guy bad mouths you guys, accuses you of ripping him off and starts a rant on here in the forums and you still offer to help bail him out..........
speechless. You guys are going well above and beyond what's reasonable.
I don't "fanboy" for any company, but there is a reason I've been an EVGA customer for almost 20 years.
AAAMEN Crap! Ive seen them do this so many times over the years and some of them clearly did not deserve it and we knew the crap they were up to. EVGA has been one of the very few companys ive stuck with too and never had a problem with. Imagine how many times they do this and no one hears about it, its just all in a days work.
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transdogmifier
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Re: Avoid the 3090 at all costs!
2021/12/09 05:23:24
(permalink)
tattude69
If we continue to ignore personal accountability, How will we ever hold a corporation accountable? Its made up of people  The sum of parts are only as good as the weakest part. We can choose to be part of the problem or part of the solution. Buying a product from scalpers at inflated price and then blaming Evga is the problem not part of the solution.
Buying from scalpers perpetuates the scalping. Stop doing it. If you buy a card directly from eVGA or get a replacement directly from eVGA, inspect it.....and don't take it apart to put a hybrid kit on it if you're not comfortable doing so. If you damage your card removing the heat sink, you're at fault.
AMD Ryzen 7900x3d Deepcool LT720 Gigabyte Aorus Elite AX X670 (Might change..don't like this board) eVGA GeForce RTX 3090 FTW3 Ultra Gaming (Hybrid kit on it) Asus ROG Swift PG43UQ 4k Monitor eVGA 1600W Supernova T2 PSU 32GB Kingston 6000 DDR5 (2x16GB) Fury Corsair MP600 Pro 2TB (Boot) Corsair MP600 2TB (Games/Data) Phanteks P500A Case
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zippytek
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Re: Avoid the 3090 at all costs!
2021/12/09 06:00:32
(permalink)
transdogmifier
tattude69
If we continue to ignore personal accountability, How will we ever hold a corporation accountable? Its made up of people The sum of parts are only as good as the weakest part. We can choose to be part of the problem or part of the solution. Buying a product from scalpers at inflated price and then blaming Evga is the problem not part of the solution.
Buying from scalpers perpetuates the scalping.
Stop doing it. If you buy a card directly from eVGA or get a replacement directly from eVGA, inspect it.....and don't take it apart to put a hybrid kit on it
if you're not comfortable doing so. If you damage your card removing the heat sink, you're at fault.
is this a thing? i know people have varying levels of experience, but with resources like reddit, youtube, forums...anyone should be able to mount a hybrid cooler if they can work a screwdriver. and agreed, if you can't manage this and the card dies after you mount it, it's 100% your fault if you installed it wrong.
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philipma1957
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Re: Avoid the 3090 at all costs!
2021/12/09 06:25:59
(permalink)
felixforever
Paid msrp from evga, my 3090 has been just fine for 7 months, maybe its a you issue.
I own the 3987 and have built 6 rigs with the six of the 3987's. 100% work zero issues. First card was purchased on 2/3/2021 Second card was purchased on 3/3/2021 Third card was purchased on 7/21/2021 Fourth card was purchased on 8/3/2021 Fifth card was purchased on 8/282021 Sixth card was purchased on 10/28/2021 Note all were from legit resellers the sixth one was from evga on the queue. I build 1 and 2 cards rigs for people.
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transdogmifier
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Re: Avoid the 3090 at all costs!
2021/12/09 06:36:36
(permalink)
zippytek
transdogmifier
tattude69
If we continue to ignore personal accountability, How will we ever hold a corporation accountable? Its made up of people The sum of parts are only as good as the weakest part. We can choose to be part of the problem or part of the solution. Buying a product from scalpers at inflated price and then blaming Evga is the problem not part of the solution.
Buying from scalpers perpetuates the scalping.
Stop doing it. If you buy a card directly from eVGA or get a replacement directly from eVGA, inspect it.....and don't take it apart to put a hybrid kit on it
if you're not comfortable doing so. If you damage your card removing the heat sink, you're at fault.
is this a thing? i know people have varying levels of experience, but with resources like reddit, youtube, forums...anyone should be able to mount a hybrid cooler if they can work a screwdriver. and agreed, if you can't manage this and the card dies after you mount it, it's 100% your fault if you installed it wrong.
You're making a large leap with people being comfortable working on expensive parts. It is a thing.
AMD Ryzen 7900x3d Deepcool LT720 Gigabyte Aorus Elite AX X670 (Might change..don't like this board) eVGA GeForce RTX 3090 FTW3 Ultra Gaming (Hybrid kit on it) Asus ROG Swift PG43UQ 4k Monitor eVGA 1600W Supernova T2 PSU 32GB Kingston 6000 DDR5 (2x16GB) Fury Corsair MP600 Pro 2TB (Boot) Corsair MP600 2TB (Games/Data) Phanteks P500A Case
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zippytek
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Re: Avoid the 3090 at all costs!
2021/12/09 07:25:09
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idk i don't think it is. are plenty of folks uncomfortable working on expensive parts? sure! are plenty of folks who purchase a DIY cooler for their expensive gpu uncomfortable working on them? i think that number is very low.
i guess i'm underestimating the general stupidity of humanity, but i also comingle with a lot of pc enthusiasts and while lots of them are figuring it out as they go, i wouldn't call that uncomfortable
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Guydodge1021
Superclocked Member
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Re: Avoid the 3090 at all costs!
2021/12/10 08:59:31
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CraptacularOne
EVGA_RMA_JaysonC
We have reached out to the OP regarding their product and have offered a service fee to help replace the damaged parts otherwise not covered under warranty to their original factory condition.
Wow this guy bad mouths you guys, accuses you of ripping him off and starts a rant on here in the forums and you still offer to help bail him out..........
speechless. You guys are going well above and beyond what's reasonable.
I don't "fanboy" for any company, but there is a reason I've been an EVGA customer for almost 20 years.
yeah well so was i,but after dealing with the 3090 i have purchased from them this will be my last EVGA that i can assure you of i do believe i will be RMAing my second card now very soon as im now seeing random artifacting in every game,and the sweet part i pay to ship it 70.00 everytime now thats customer service pay over and over for flawed merchandise.SWEET !!!
ASUS TUF Gaming GT501 Mid-Tower Computer Case W/smoked tempered glass  Gigabyte Z390 AORUS MASTER Intel Core i9-9900K Desktop Processor 8 Cores up to 5.0 GHz Turbo unlocked HyperX Predator Black 32GB kit 3333MHz DDR4 CL16 DIMM XMP memory EVGA RTX 3090 FTW3 ULTRA 24GB 1-- Samsung 970 EVO Plus SSD 250GB - M.2 NVMe Interface Internal Solid State (O.S only)
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