Within an hour of installing it(2080ti FTW3 Ultra), crashed while live streaming on Twitch. Restarted the game (Division 2) and froze with this weird pattern. Within 30 minutes of the last crash and filling out service ticket, black screen, artifacts, and freezing.
- About 8 or 9 minutes Channel: Sam_Hammerballs
- About 30 seconds
Disclaimer, I do not live stream for any benefit nor do I care if anyone subs to this channel. I am there only infrequently.
Let's see how long it takes for EVGA to respond for the replacement request.
Next Day -
Two issues in one day -
#1 - Failure to apply a discount on my FTW3Ultra card when I was billed.
The reply customer service email was just lazy, "Sorry we can't help you". The invoice had the sale dates on it showing 4/1 - 4/30 (purchased on 4/8). This was supposedly an instant rebate. In my email I pointing this out. I suggested a store credit. I am building a new system and there were a few parts I could use on the website. The rep had to step away and speak with a supervisor. When he returned, the only option was EVGA Bucks. Not a refund for the difference. I received the card the day I called and was fully prepared to send it back unopened if they declined to provide the refund. I settled for the bucks because I was thinking of getting a cooler or power supply.
#2 - The 2080ti FTW3 Ultra started failing within the first 30 minutes of use.
After hanging up with the refund issue resolved, I opened the package and installed the card. In the first thirty minutes, the card failed while playing "The Division 2". I was actually live streaming on Twitch (Channel - Sam_Hammerballs, not monetized). Apparently I chose poorly when I didn't send the card back. Artifacts resembling space invaders, black screens and computer freezing up. Within an hour and while I was trying to fill out the service ticket, the artifact again and I froze up. I again got the black screen and had to do a hard restart to finish the EVGA service ticket. I eventually had to be removed the FTW3 card and reinstall my old card to finish filling out the service ticket. You just can't request an RMA. You have to first submit a service ticket and upload your receipt. Of course, I purchased this from EVGA directly so that seemed redundant. I understand the need for the receipt if not purchased directly from EVGA but really.
So within 6 hours, I get the response email approving the RMA. So link to fill out another form and said receipt from above. Complete the form and get the following message:
[<font]There has been an error while requesting your page, and our team has been notified.
[<font]"The request from 73.254.18.32 at 2019-04-13 14:29:35 GMT for the URL /support/submit rma.asp cannot be served due to error 159 on the host
So now that it's after hours on a Friday, out of luck, the RMA department does not work on the weekends.
Today I call and speak with the only option available, tech support. The phone tree is long. However, the wait once you reach the destination was not. The Tech was helpful and actually started the process. However, another process that is three-steps? He could not just take the information and make it happen? And since its on the weekend, out of luck until Monday.
So a bit disappointed. I have purchased many EVGA products over the years. At least 4 video cards. It's nice there is a warranty process, but going through that process is frustrating when it's multi-step and it doesn't work. It seems more like its stalling, hoping you will just walk away out of anger or frustration.
The icing on the cake - Recieve a survey from EVGA via email this morning. Complete the survey and get the same "error 159" message. Go to the website and attempt to do it there, the same message.
post edited by Motor51 - 2019/04/13 08:58:34
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