Tillytony

Nereus

Tillytony
I already canceled my order and changed to a Palit GeForce GTX970 Jetstream. The 0% fan speed at idle, the awesome gold shroud with leds along with the bad reviews of the EVGA ACX cooler and no backplate made this a no brainer for me.

I just checked it out. Sorry, but that thing is fugly.
 

At least all 3 of the heat pipes actually touch the GPU chip. Have fun with ur frying pan.

The only downside to Palit (and Gainward for that matter) is their really crappy and lousy support and warranty.
I used to buy Palit videocards back in the early days, until they scre..... me over. Never again.

Three more days left for EVGA to comment at least about the free backplates, otherwise I will send them back and get the MSI cards. I have dealt with MSI's customer's service before (for my Big Bang xPower II x79 mobo), but it wasn't as bad as some stated.

Tillytony

MvdL79

Tillytony

Nereus

Tillytony
I already canceled my order and changed to a Palit GeForce GTX970 Jetstream. The 0% fan speed at idle, the awesome gold shroud with leds along with the bad reviews of the EVGA ACX cooler and no backplate made this a no brainer for me.

I just checked it out. Sorry, but that thing is fugly.
 

At least all 3 of the heat pipes actually touch the GPU chip. Have fun with ur frying pan.

The only downside to Palit (and Gainward for that matter) is their really crappy and lousy support and warranty.
I used to buy Palit videocards back in the early days, until they scre..... me over. Never again.

This i completely agree on. I haven't seen support and warranty like EVGA. The 5 year warranty was the only factor left supporting the EVGA 970. Unfortunately The Palt 970 Jetstream had more features and the gold matched the highlights on my mobo and the gold Corsair Vengeance ram i have. Then the reviews showing the awful heat pipe design made my mind up.

To have such a card sit at 38*c while the fans are not even spinning is strange but so nice at the same time.

Yeah true, I am not saying Palit is a bad brand, they just have lousy support and warranty. And to be honest, I was happy with most Palit cards I owned (nicest one was a Palit GTX 260 Sonic, if I recall correctly). However when another card stop working (was showing artifacts) within 1 year, they said "Sorry, we can't help you with this.". That made me move to EVGA.

yeah i have a evga 970 in my card on amazon but i just cant pull the trigger till I know what is going to happen with this. Jacob my man... lets hear some news!

 I'm no longer concerned about the backplate, I just want EVGA to acknowledge that the cooler on the ACX 2.0 sounds like it's about to take off above 50% speed. I set my fan curve to not break 50% until 70 C. Unfortunately, the card gets to 70 C while playing BF4 at ultra 1920x1080. So I'm constantly hearing that noise. It's impressive that the fans can keep the thing at a constant 70 C at just 50% speed, but it's not impressive that 50% on this new card is louder than 80% on my 3-year-old GTX 460.
 
50% is right around where I start to hear the fan sound bleed through my headphones over game sounds.
 
30% (min setting) is also loud enough to be annoying if my computer is just on and idling in my room while I'm trying to read.
 
I don't know if I got an unusually loud card, or if this is the norm. Waiting to hear SOMETHING from EVGA so I know whether to try another EVGA card (what I'd like to do) or to try out another manufacturer.

bangaway
 I'm no longer concerned about the backplate, I just want EVGA to acknowledge that the cooler on the ACX 2.0 sounds like it's about to take off above 50% speed. I set my fan curve to not break 50% until 70 C. Unfortunately, the card gets to 70 C while playing BF4 at ultra 1920x1080. So I'm constantly hearing that noise. It's impressive that the fans can keep the thing at a constant 70 C at just 50% speed, but it's not impressive that 50% on this new card is louder than 80% on my 3-year-old GTX 460.
 
50% is right around where I start to hear the fan sound bleed through my headphones over game sounds.
 
30% (min setting) is also loud enough to be annoying if my computer is just on and idling in my room while I'm trying to read.
 
I don't know if I got an unusually loud card, or if this is the norm. Waiting to hear SOMETHING from EVGA so I know whether to try another EVGA card (what I'd like to do) or to try out another manufacturer.

Have you contacted EVGA (other than posting on this forum)? If there's an issue with the card, you should be able to RMA it [LINK].
 
There are many cards out there that have no issues, some have even commented on these forums to confirm they have no issues. The ACX cooler is supposedly quieter than the more traditional single cooling fans, so if yours is howling like a banshee, then clearly it would qualify for RMA.
 
Demanding EVGA "acknowledge that the cooler on the ACX 2.0 sounds like it's about to take off above 50% speed" is not going to happen because (a) it's not true for all coolers, (b) it achieves nothing, and (c) it certainly won't rectify your issue. :)
 
As for the backplate issue, it was only advertised for EU customers, not US, despite some review website stating otherwise (and I believe a 5 year warranty was also advertised in EU, as opposed to 3 years in US). If you are in EU, then I'd wait for EVGA to address the backplate issue - you can still use the card without a backplate in the interim.. it may just be that EVGA don't have the backplates in stock yet. There are also terms and conditions - see the advert [LINK]. If you're a US customer, then you should complain to that review website for posting incorrect information - clearly EVGA cannot be held responsible for that, and the advert specifies where the offer is valid - US is not included.
 
 

 
For you EU people, I hope EVGA update soon... this is not typical EVGA service. I am wondering if EVGA.eu operates independently from EVGA.us  ..might explain it? I wouldn't worry too much though - I expect all qualified EU customers who purchased and registered the specified cards between the specified dates will get their backplates eventually - I would be very surprised if they didn't, but yeah, the silence must be frustrating.
 

backplate?  can we has some update?

I'll probably be shippin

Nereus

bangaway
 I'm no longer concerned about the backplate, I just want EVGA to acknowledge that the cooler on the ACX 2.0 sounds like it's about to take off above 50% speed. I set my fan curve to not break 50% until 70 C. Unfortunately, the card gets to 70 C while playing BF4 at ultra 1920x1080. So I'm constantly hearing that noise. It's impressive that the fans can keep the thing at a constant 70 C at just 50% speed, but it's not impressive that 50% on this new card is louder than 80% on my 3-year-old GTX 460.
 
50% is right around where I start to hear the fan sound bleed through my headphones over game sounds.
 
30% (min setting) is also loud enough to be annoying if my computer is just on and idling in my room while I'm trying to read.
 
I don't know if I got an unusually loud card, or if this is the norm. Waiting to hear SOMETHING from EVGA so I know whether to try another EVGA card (what I'd like to do) or to try out another manufacturer.

Have you contacted EVGA (other than posting on this forum)? If there's an issue with the card, you should be able to RMA it [].
 
There are many cards out there that have no issues, some have even commented on these forums to confirm they have no issues. The ACX cooler is supposedly quieter than the more traditional single cooling fans, so if yours is howling like a banshee, then clearly it would qualify for RMA.
 
Demanding EVGA "acknowledge that the cooler on the ACX 2.0 sounds like it's about to take off above 50% speed" is not going to happen because (a) it's not true for all coolers, (b) it achieves nothing, and (c) it certainly won't rectify your issue. :)
 
As for the backplate issue, it was only advertised for EU customers, not US, despite some review website stating otherwise (and I believe a 5 year warranty was also advertised in EU, as opposed to 3 years in US). If you are in EU, then I'd wait for EVGA to address the backplate issue - you can still use the card without a backplate in the interim.. it may just be that EVGA don't have the backplates in stock yet. There are also terms and conditions - see the advert []. If you're a US customer, then you should complain to that review website for posting incorrect information - clearly EVGA cannot be held responsible for that, and the advert specifies where the offer is valid - US is not included.
 
 

Why should people bother RMAing a product purchased less than a week ago? If it were me, I'd be shipping it right back to the seller and buying another brand.

subyman
Strange to not see a reply yet.  I sent my 970 back about a week ago and bought 2xMSI 970's.  Comparing the two, the MSI cards are higher quality from the cooler to the PCB. Plus the advertised free mousepad was actually in the box... Glad I returned mine.  Hopefully those still waiting it out get a reply soon.

Lucky...where did you get your hands on MSi units? I'm holding out for those or ASUS STRIX (which have a backplate).

Instead of editing my "NORMAL" reply, how about giving the (EU) >customers< what was advertised on the website in the first place?

Seems it's more appropiate to keep your customers happy instead of wasting time on editing posts, don't you think? This way you will lose customers, very, very quickly. Because it now feels like I have been completely scammed by EVGA.

Sheesh. Time to post some tweets also and inform review websites about this as well. Tired of waiting on an answer from EVGA (been over 2 weeks now).

subyman
Strange to not see a reply yet.  I sent my 970 back about a week ago and bought 2xMSI 970's.  Comparing the two, the MSI cards are higher quality from the cooler to the PCB. Plus the advertised free mousepad was actually in the box... Glad I returned mine.  Hopefully those still waiting it out get a reply soon.

I am going to do the same, if there is no answer from EVGA. I doubt there will before the 20th of October anyways.
If they respond later, lets say the 21st, the deal isn't valid anymore since we have to register the 970's before that date.

Already 2 weeks have passed without news (since first post in this thread).

Lordpkappa
I wait for a sentence about backplate too.

Probably a death sentence by EVGA on the backplate's, given the fact they don't respond at all anymore.

I'm wondering if they just don't have enough back plates yet because you can't even buy one yet. It is weird that there hasn't been an official statement though.

backplates! Get your warm salty backplates! Who wants some backplates!
:)

Still waiting for an answer in regards to the free backplates which were offered on EVGA's (EU) website for new EVGA GTX 970 users.