EVGA

970 SC ACX Backplate

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Pdubmugato
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Re: 970 SC ACX Backplate 2014/09/24 09:51:54 (permalink)
Same here, it's the ONLY reason I went with the EVGA GTX 970 ACX 1.0!! So far, I've owned many EVGA cards and they have been great, the only reason I was going to go with Asus was because my R9 290 was gravy and included a backplate. I saw the note about ours getting a backplate so I took the plunge...don't make me sorry I did and return your card! 
#31
subyman
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Re: 970 SC ACX Backplate 2014/09/24 09:58:58 (permalink)
Well, guys seems like no backplates for people that read the early reviews. From EVGA rep:
 

Hello,
 
I just checked that review and it has been corrected since your original email. I really do apologize for any confusion on this but we always have advertisements and rotator banners on our page when we do a promotion like this.
This review was originally created and posted by their editor W1zzard who is located in Germany, the information he would have received was based on the EU EVGA website. We unfortunately cannot be held liable for misinformation or assumptions on third party sites that we don't have control over.

 
Real close to just returning this card and getting an MSI.  Sucks.  I've had many EVGA cards in the past, but this experience has been very disappointing.
 
@EVGA_JacobF, can you confirm this is the official stance on the issue?
post edited by subyman - 2014/09/24 10:02:06
#32
Pdubmugato
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Re: 970 SC ACX Backplate 2014/09/24 10:02:57 (permalink)
What's the big deal with handing out some back plates to keep your customers happy? 
#33
subyman
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Re: 970 SC ACX Backplate 2014/09/24 10:05:48 (permalink)
So here is the original TPU article:
 
While our review sample came without a backplate, EVGA tells us that most retail boards will have a backplate, with EVGA mailing backplates for early cards out after a product has been registered.

 
And here is the amended article:
 
Our review sample came without a backplate, EVGA tells us that retail boards will not have a backplate, but EVGA will be mailing backplates for EU customers, while US customers can purchase one.

 
So now we have to pay EVGA for a backplate. What a debacle. I guess us US customers are on the low rung.
post edited by subyman - 2014/09/24 10:08:21
#34
Deepro
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Re: 970 SC ACX Backplate 2014/09/24 10:54:08 (permalink)
This sucks for the Non-EU people. In the meantime I am waiting for a reply on how this will be handled. With negative press and forum feedback, I would actually expect more than just a back plate... For all territories.
#35
Pdubmugato
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Re: 970 SC ACX Backplate 2014/09/24 10:56:38 (permalink)
I don't even see one to buy on the accessories page?!
#36
Tillytony
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Re: 970 SC ACX Backplate 2014/09/24 12:07:33 (permalink)
Im from the UK and bought an EVGA GTX970 SC ACX2.0 today thinking the free backplate offer was still available.
Its nice to have the 5 year warranty but the deciding factor for getting this card was the free backplate and the higher clocks.
I may have chosen a different card with a backplate with lower clocks if i had known this!
I hope they do send them to everyone that ordered before the October 30th cut off date.
post edited by Tillytony - 2014/09/24 12:26:38

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#37
blerple
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Re: 970 SC ACX Backplate 2014/09/24 14:11:22 (permalink)
No back plate + coil whine is making me regret getting an evga 970.
#38
subyman
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Re: 970 SC ACX Backplate 2014/09/24 14:16:28 (permalink)
I decided to return the card.  No need for me to deal with this any more.  I bought two MSI Gaming 970's to replace it.  Good luck to those that hold out.
#39
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Re: 970 SC ACX Backplate 2014/09/24 16:50:11 (permalink)
As much as I want a free back plate, I can't blame EVGA for the article. How do we know the article didn't get it wrong and assume it was for US too?

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#40
Tillytony
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Re: 970 SC ACX Backplate 2014/09/24 17:14:25 (permalink)
Avneet
As much as I want a free back plate, I can't blame EVGA for the article. How do we know the article didn't get it wrong and assume it was for US too?


The promotion is missing for the EU now too.
The 5 years warranty promotion remains tho.



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#41
Avneet
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Re: 970 SC ACX Backplate 2014/09/24 17:17:01 (permalink)
Tillytony
Avneet
As much as I want a free back plate, I can't blame EVGA for the article. How do we know the article didn't get it wrong and assume it was for US too?


The promotion is missing for the EU now too.
The 5 years warranty promotion remains tho.




Jacob stated in post 17 it's on hold pending them re-evaluating details. So I wouldn't say it just disappeared, so much as it's on hold for a reason I don't understand (and hopefully to come back as promised to EU).

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#42
Tillytony
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Re: 970 SC ACX Backplate 2014/09/24 17:28:56 (permalink)
Avneet
Tillytony
Avneet
As much as I want a free back plate, I can't blame EVGA for the article. How do we know the article didn't get it wrong and assume it was for US too?


The promotion is missing for the EU now too.
The 5 years warranty promotion remains tho.




Jacob stated in post 17 it's on hold pending them re-evaluating details. So I wouldn't say it just disappeared, so much as it's on hold for a reason I don't understand (and hopefully to come back as promised to EU).


Fingers crossed



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#43
ilovesaget
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Re: 970 SC ACX Backplate 2014/09/25 08:01:45 (permalink)
Just registered my 970. I'm really hoping US buyers will be getting a backplate, as this was definitely a selling point for me.
#44
Tillytony
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Re: 970 SC ACX Backplate 2014/09/25 08:16:43 (permalink)
My 970 is pre ordered as Scan are out of stock. I should get it the 2nd of October. Im hoping the offer will still stand as i bought the card thinking the offer was open till the 30th October.

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#45
Shrilla
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Re: 970 SC ACX Backplate 2014/09/25 08:34:49 (permalink)
Yeah I ordered a SC ACX 2.0 970 under the impression that we'd get backplates.  
#46
erik29gamer
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Re: 970 SC ACX Backplate 2014/09/25 13:04:31 (permalink)
Same as pretty much everyone else here, I assumed we would be getting a free backplate. I've always loved EVGA's support, but between this and the cooler "issues" I'm already regretting this purchase :/
#47
kowking
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Re: 970 SC ACX Backplate 2014/09/25 15:17:38 (permalink)
I was hoping to get a back plate as well. I am sure it is still a great card, but as an enthusiast I feel like I backed the wrong horse.
#48
EVGATech_ChrisB
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Re: 970 SC ACX Backplate 2014/09/25 15:26:18 (permalink)
Hi Everyone,
 
Please understand that Jacob is still working on this and he will have a response on this as soon as he can. Thank you for your patience.
 
EVGA_JacobF
We have put this promotion on hold as we are re-evaluating the details. Expect to see some news shortly.







#49
DchAoticN
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Re: 970 SC ACX Backplate 2014/09/27 20:13:18 (permalink)
Any updates?
#50
mack-attack
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Re: 970 SC ACX Backplate 2014/09/27 20:46:06 (permalink)
yeah I hope will find out soon. I need to buy a gpu this week!

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#51
scyl0r
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Re: 970 SC ACX Backplate 2014/09/28 03:25:21 (permalink)
Same here, I bought 2 GTX 970 sc. I want my backplates please, as promised on your page the day i ordered them. At least i can bring them back to the store.
#52
MvdL79
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Re: 970 SC ACX Backplate 2014/09/29 02:44:37 (permalink)
I received my 2x EVGA GTX 970 SC ACX 1.0's also during the weekend, however I didn't unpack them.
I am still "on hold" if I should return them or not, depending on what EVGA is going to do.

If nothing is decided, I will return them and go for a different brand. Doubt it will be Asus though, but I do favour MSI...
...but I rather stick with EVGA, but only if they follow up on the backplates for EU.

Anyways, will wait till Friday, otherwise I will be shipping them back.


#53
mack-attack
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Re: 970 SC ACX Backplate 2014/09/29 08:36:58 (permalink)
Jacob!? We could use an update please!

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#54
Tillytony
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Re: 970 SC ACX Backplate 2014/09/29 09:13:48 (permalink)
I already canceled my order and changed to a Palit GeForce GTX970 Jetstream. The 0% fan speed at idle, the awesome gold shroud with leds along with the bad reviews of the EVGA ACX cooler and no backplate made this a no brainer for me.

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#55
Nereus
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Re: 970 SC ACX Backplate 2014/09/29 10:26:11 (permalink)
 
I'm still waiting on my wife's 970SC to be delivered, and still waiting for stock availability to be able to order 2 x 980SC cards for myself. I certainly want backplates for all of them, but lolz at cancelling orders for hundreds of dollars for the sake of a backplate worth <$20, and all the time and effort that goes along with returning the card(s) and ordering from another retailer, and waiting to be reimbursed if you don't have funds to buy the card elsewhere in the interim. The time alone spent arranging it is worth far more to me than $20, but that's just me.
 
Those going off the deep end about it should possibly be directing your anger at the publications that wrongly posted this was for US customers, if that is indeed what happened. Give EVGA the time to address the situation instead of having an entitlement hissyfit because of an error that may have not been EVGA's fault!
 
I just want to know if backplates are definitely going to be available in the immediate future so I can purchase them extra if I have to. Besides, I think the rrp is very reasonable for these cards, at least compared to recent offerings like the Titans (and please, I don't need a lecture about the differences). Imho all enthusiast cards should come with backplates by default anyway, but I'm not the product manager so :p
 
 
 

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#56
clo007
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Re: 970 SC ACX Backplate 2014/09/29 19:16:44 (permalink)
<facepalm> you people are hilarious about all the complaining over a back plate. You seriously are going to return your card b/c of that?




#57
Nereus
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Re: 970 SC ACX Backplate 2014/09/29 22:19:53 (permalink)
Tillytony
I already canceled my order and changed to a Palit GeForce GTX970 Jetstream. The 0% fan speed at idle, the awesome gold shroud with leds along with the bad reviews of the EVGA ACX cooler and no backplate made this a no brainer for me.

I just checked it out. Sorry, but that thing is fugly.
 
 

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#58
MvdL79
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Re: 970 SC ACX Backplate 2014/09/29 23:36:04 (permalink)
clo007
<facepalm> you people are hilarious about all the complaining over a back plate. You seriously are going to return your card b/c of that?



Probably and 2/3 working cooling.
#59
Tillytony
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Re: 970 SC ACX Backplate 2014/09/30 02:02:44 (permalink)
Nereus
Tillytony
I already canceled my order and changed to a Palit GeForce GTX970 Jetstream. The 0% fan speed at idle, the awesome gold shroud with leds along with the bad reviews of the EVGA ACX cooler and no backplate made this a no brainer for me.

I just checked it out. Sorry, but that thing is fugly.
 
 


At least all 3 of the heat pipes actually touch the GPU chip. Have fun with ur frying pan.

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