subyman
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In the Techpowerup review they said backplates will be included in the retail models and mailed out to registered users that receive early models. Heres the quote: While our review sample came without a backplate, EVGA tells us that most retail boards will have a backplate, with EVGA mailing backplates for early cards out after a product has been registered.
I received a 970 SC ACX in the mail today and it did not come with a backplate and I can't find any information on how to obtain one through the mail. When will EVGA be offering the backplates for early adopters? Thanks
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bangaway
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Re: 970 SC ACX Backplate
2014/09/21 02:01:07
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Also curious. My 970 SSC ACX 2.0 should arrive Tuesday. Who knows if it'll have a backplate or not. Hope it does.
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godgxjs
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Re: 970 SC ACX Backplate
2014/09/21 02:14:56
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bangaway
Also curious. My 970 SSC ACX 2.0 should arrive Tuesday. Who knows if it'll have a backplate or not. Hope it does.
Same here.
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sahafiec
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Re: 970 SC ACX Backplate
2014/09/21 06:03:32
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reading the same review I thought the backplate is included in the cards packaging.
so what's going on there EVGA?
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Inertio
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Re: 970 SC ACX Backplate
2014/09/21 06:14:35
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sahafiecreading the same review I thought the backplate is included in the cards packaging. Why would you assume that when the review states " EVGA mailing backplates for early cards out after a product has been registered"? Register the card and contact the support with your address.
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rjohnson11
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Re: 970 SC ACX Backplate
2014/09/21 06:25:31
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I have no info at this time and I will ask EVGA if they can respond.
post edited by rjohnson11 - 2014/09/21 06:29:09
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sahafiec
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Re: 970 SC ACX Backplate
2014/09/21 06:29:36
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Inertio
Why would you assume that when the review states "EVGA mailing backplates for early cards out after a product has been registered"? Register the card and contact the support with your address. that's exactly the part of the sentence I missed while reading at TPU. 
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yapchagi
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Re: 970 SC ACX Backplate
2014/09/21 16:22:26
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Yeah I want to know about the backplate too. I bought 2x GTX 970 ACX 1.0 from amazon and both cards do not have backplate!
Note: I've already registered both cards on eVGA but there's no option to get the free backplate.
Please eVGA, give us the free backplate for early card owners.
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mack-attack
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Re: 970 SC ACX Backplate
2014/09/21 16:40:33
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yeah hopfully evga will say somthing about this
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subyman
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Re: 970 SC ACX Backplate
2014/09/21 20:40:01
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The back plate was one of the selling points for me, so hearing something would be nice.
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MvdL79
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Re: 970 SC ACX Backplate
2014/09/22 05:01:13
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subyman
The back plate was one of the selling points for me, so hearing something would be nice.
+1 Also it seems the headline on EVGA about getting a free backplate with your GTX 970 / GTX 980 was removed?! Something like this was posted on the main website of EVGA (also on the EU version of EVGA):
EVGA will also offer a free five warranty for the Geforce GTX 980 and GTX 970 graphics cards as well as a limited deal of free backplate with select Geforce GTX 970 graphics cards purchased before October 20th.
But this magically got removed!! Feel kinda upset, because this was one of the reason for buying 2x EVGA GTX 970, otherwise I would have purchased a different brand (like Asus or MSI) who do include the backplate for free....! And FYI; the 04G-P4-0974-KR did qualify for the free backplates. I still expect to be receiving them from EVGA. //edit Thanks to Google, we got proof! I have taken a screenshot:  So I really expect EVGA to back this up, or better said "got my back"...! And here is the link from Google cache: http://webcache.googleusercontent.com/search?q=cache:bxSwbOQTLcUJ:eu.evga.com/articles/00876/+&cd=2&hl=en&ct=clnk&gl=en&lr=lang_en%7Clang_en
post edited by MvdL79 - 2014/09/22 05:17:44
Attached Image(s)
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clabern
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Re: 970 SC ACX Backplate
2014/09/22 05:31:49
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Definitely want some clarification on this. My EVGA GTX 970 04G-P4-0974-KR is set to arrive Tuesday. Even though it's for aesthetics only, part of the reason I went with EVGA was the backplate.
If they up and say nope on the backplate, that combined with the new info on the poorly designed heatsink is goind to lead me to return it before I even open it. Not cool.... :(
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the_Scarlet_one
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Re: 970 SC ACX Backplate
2014/09/22 05:59:02
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Maybe the found a flaw and have removed the deal until the flaw can be fixed? I really don't know why they would advertise and then remove the advertisement nearly immediately. Very strange situation. Hopefully you guys get your backplates.
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yapchagi
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Re: 970 SC ACX Backplate
2014/09/22 10:15:49
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subyman
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Re: 970 SC ACX Backplate
2014/09/22 10:38:42
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Good to have proof of the advertisement. Strange how the advertisement was pulled though. Is this offer no longer running until the 20th of October? Some official response would be nice especially since a lot of people will be receiving their cards today and tomorrow.
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subyman
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Re: 970 SC ACX Backplate
2014/09/22 11:35:20
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I sent customer service an email. I'll post the reply when they get back with me. Would be nice to get a response about this soon so I can decide if I want to keep the card.
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EVGA_JacobF
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Re: 970 SC ACX Backplate
2014/09/22 11:45:10
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We have put this promotion on hold as we are re-evaluating the details. Expect to see some news shortly.
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staypuft
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Re: 970 SC ACX Backplate
2014/09/22 18:40:22
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The backplate would be a nice bonus, and the warranty even sweeter. 
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proxyo
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Re: 970 SC ACX Backplate
2014/09/22 19:53:06
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Hopefully the re-evaluation includes not restricting the offer to EU (as it says in the fine print of that screenshot).
:)
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subyman
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Re: 970 SC ACX Backplate
2014/09/22 19:58:45
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That would be very lame. The TPU review didn't specify regions and I based my decision off of the EVGA rep's discussions with the TPU crew.
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MvdL79
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Re: 970 SC ACX Backplate
2014/09/22 23:39:33
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EVGA_JacobF
We have put this promotion on hold as we are re-evaluating the details. Expect to see some news shortly.
Well I expect that EVGA "got my back", because the only reason that I purchased 2x EVGA GTX 970 ACX was because of the free backplates (to replace my 2x EVGA GTX 780).
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eggsorer
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Re: 970 SC ACX Backplate
2014/09/23 01:25:57
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Well, it seems that the page is for EU users. What about US users? I hope it also comes with 5 years warranty and free backplate.
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DchAoticN
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Re: 970 SC ACX Backplate
2014/09/23 08:51:14
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subyman
The back plate was one of the selling points for me, so hearing something would be nice.
yeah, me too. I ordered the SSC over the Twin Frzor thinking there's gonna be a free backplate + higher clock + better cooler
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subyman
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Re: 970 SC ACX Backplate
2014/09/23 09:19:35
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eggsorer
Well, it seems that the page is for EU users. What about US users? I hope it also comes with 5 years warranty and free backplate.
That cached link is for eu, but the reviews that mentioned the backplate never said anything about it being a regional deal.
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ricemanthemighty
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Re: 970 SC ACX Backplate
2014/09/23 19:39:32
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I read that I got a back plate with my GTX 970 and now I don't get one? What? This kind of ticks me off EVGA. Tons of tech news websites said that you get that and others said there would be a 5 year warranty too. Whats the deal here? I feel like I was misguided. Now I have a GTX 970 SSC on the way with no backplate I guess. Super lame. Fix this. Obviously there a lot of us who expected the backplate at least.
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subyman
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Re: 970 SC ACX Backplate
2014/09/23 21:06:17
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Any ETA on the news EVGA_JacobF?
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WhiteNoise
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Re: 970 SC ACX Backplate
2014/09/23 21:11:27
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I too read the review at TechPowerUp and it swayed me to buy this card. Not because of the backplate but because it out performed the GTX 780. Though I admit that I liked the idea of getting the 5 year warranty and backplate.
I was a bit shocked when after registering my new card I found out I'd have to pay an additional $20 for a 5 year warranty, no mention of free back plate and the deal is only for EU. Not cool at all.
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Verstehnix
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Re: 970 SC ACX Backplate
2014/09/24 05:21:56
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is maybe the gtx 760 backplate compatible. looks similar ???
"http://www.evga.com/Products/Product.aspx?pn=100-BP-2761-B9"
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Deepro
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Re: 970 SC ACX Backplate
2014/09/24 08:32:29
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Yes, I hope this will be cleared up soon. As it stands, the whole release of the 970 seems a bit borked from EVGA side. :( (I am a first time customer too).
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subyman
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Re: 970 SC ACX Backplate
2014/09/24 09:41:44
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Well, I got some disappointing news from a customer service rep: Hello,
Ahh I see what happened. That page and promotion was actually part of the EU site, not the US site. That would of been a promotion that was only available in the EU. I apologize for any confusion on this matter.
Thank you,
Brandon B
Looks like they are going with the EU-only reply even though the reviews a lot of us based our purchase decisions on said nothing about regionality. I replied with:
Brandon,
The techpowerup review I based my decision to purchase your card from made no indication of regionality. Several review sites mentioned the card would come with a back plate. There is a thread on your forum where many US based customers feel they were mislead by these reviews. An EVGA rep must have given the review sites misinformation that was then passed to your customers. I feel that early adopters deserve the deal they thought they were paying for. I would have purchased a different card if I had known I would not be getting a back plate with the card.
I'll post the reply here. I hope EVGA does right by those of us that bought the cards based on the reviews.
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