CSN7
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Re: System hangs for 2 seconds at startup
2018/01/06 13:05:01
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bcavnaugh
It is called a returned Card and then resold as New Card when I really is a used Card...Newegg and Amazon do this.
Mostly by 3rd Party Sellers.
Never heard of Scan before, what are they and are they an Authorized Seller?
scan.co.uk is a decent place to buy. I think it came like this from the assembly line. But to say it would have never been send out like this is just wrong. Well I rma'd that card on the day I received it and got it swapped from Scan. Next card couldn't hold the garanteed 2025 mhz ^^ well my luck with gpus is so bad.
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bcavnaugh
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Re: System hangs for 2 seconds at startup
2018/01/06 13:11:19
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Zaruchen
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Re: System hangs for 2 seconds at startup
2018/01/06 14:01:19
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AHowes
Snipes7
"Wouldn't send it out like that" That's rediculous man. My first Kingpin that I received from Scan had chipped paint, too! Not even that severe, but still I let Scan swap the card immediately. I knew from someone else reporting that EVGA isn't RMAing a card with chipped paint. And mine came fresh and sealed from a factory just like that. A 1100€ card! That's 1323$ in the US. QA at it's best and then blaming the customer. I would refuse and tell them you have proof that you received the card just like that.
Sounds like a factory paint defect! Possably just like the original posters card!
Maybe chips on the assembly line or the shroud surface wasn't totally clean when painted and the paint came off when removing the plastic coating.
The new card they sent me had cardboard debris inside the anti static bag so it wouldnt surprise me if any card had that sort of scuffing that came out during the busy holidays.
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Stackermodder777
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Re: System hangs for 2 seconds at startup
2018/01/06 17:38:43
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Zaruchen
I asked of there was anyone else I can talk to and the representative said no one else. So Basically I am forced to pay that amount because it will automatically charge me after 7 days after they showed me the pictures of the damage.
You may want to get in contact with EVGATech-ChrisB He's the guy that came into the PSU scratch forum and set things straight. Who ever this particular EVGA manager is that keeps telling you that you need to pay, he or she should be promoted to janitorial duties for the next year!
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AHowes
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Re: System hangs for 2 seconds at startup
2018/01/06 18:06:14
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Intel i9 9900K @ 5.2Ghz Single HUGE Custom Water Loop. Asus Z390 ROG Extreme XI MB G.Skill Trident Z 32GB (4x8GB) 4266MHz DDR4 EVGA 2080ti K|NGP|N w/ Hydro Copper block. 34" Dell Alienware AW3418DW 1440 Ultra Wide GSync Monitor Thermaltake Core P7 Modded w/ 2x EK Dual D5 pump top,2 x EK XE 480 2X 360 rads.1 Corsair 520 Rad.
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Zaruchen
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Re: System hangs for 2 seconds at startup
2018/01/06 19:38:18
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Stackermodder777
Zaruchen
I asked of there was anyone else I can talk to and the representative said no one else. So Basically I am forced to pay that amount because it will automatically charge me after 7 days after they showed me the pictures of the damage.
You may want to get in contact with EVGATech-ChrisB
He's the guy that came into the PSU scratch forum and set things straight. Who ever this particular EVGA manager is that keeps telling you that you need to pay, he or she should be promoted to janitorial duties for the next year!
AHowes
What he said.
I gave him an email just to see what happens.
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AHowes
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Re: System hangs for 2 seconds at startup
2018/01/06 21:04:50
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Zaruchen
Stackermodder777
Zaruchen
I asked of there was anyone else I can talk to and the representative said no one else. So Basically I am forced to pay that amount because it will automatically charge me after 7 days after they showed me the pictures of the damage.
You may want to get in contact with EVGATech-ChrisB
He's the guy that came into the PSU scratch forum and set things straight. Who ever this particular EVGA manager is that keeps telling you that you need to pay, he or she should be promoted to janitorial duties for the next year!
AHowes
What he said.
I gave him an email just to see what happens.
Good to hear.
Intel i9 9900K @ 5.2Ghz Single HUGE Custom Water Loop. Asus Z390 ROG Extreme XI MB G.Skill Trident Z 32GB (4x8GB) 4266MHz DDR4 EVGA 2080ti K|NGP|N w/ Hydro Copper block. 34" Dell Alienware AW3418DW 1440 Ultra Wide GSync Monitor Thermaltake Core P7 Modded w/ 2x EK Dual D5 pump top,2 x EK XE 480 2X 360 rads.1 Corsair 520 Rad.
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Stackermodder777
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Re: System hangs for 2 seconds at startup
2018/01/16 02:50:40
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Zaruchen, did they end up charging you for the paint damage?
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Zaruchen
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Re: System hangs for 2 seconds at startup
2018/01/16 09:50:03
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Stackermodder777
Zaruchen, did they end up charging you for the paint damage?
yeah they ended up charging me, I had no choice but to pay for it. No response from anyone else so far sadly.
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AHowes
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Re: System hangs for 2 seconds at startup
2018/01/16 11:03:58
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Zaruchen
Stackermodder777
Zaruchen, did they end up charging you for the paint damage?
yeah they ended up charging me, I had no choice but to pay for it. No response from anyone else so far sadly.
How much?
Intel i9 9900K @ 5.2Ghz Single HUGE Custom Water Loop. Asus Z390 ROG Extreme XI MB G.Skill Trident Z 32GB (4x8GB) 4266MHz DDR4 EVGA 2080ti K|NGP|N w/ Hydro Copper block. 34" Dell Alienware AW3418DW 1440 Ultra Wide GSync Monitor Thermaltake Core P7 Modded w/ 2x EK Dual D5 pump top,2 x EK XE 480 2X 360 rads.1 Corsair 520 Rad.
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Zaruchen
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Re: System hangs for 2 seconds at startup
2018/01/16 11:53:50
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AHowes
Zaruchen
Stackermodder777
Zaruchen, did they end up charging you for the paint damage?
yeah they ended up charging me, I had no choice but to pay for it. No response from anyone else so far sadly.
How much?
It's not much but the issue is having to pay in the first place. Like 20 bucks But that's like 20 cheeseburgers I could have gotten
Processor: Intel® Core™ i9-9900K CPU @ 5GHz Memory: 32GB @ 3600Mhz Hard Drive: 2x Samsung Evo 850 1TB, Samsung 970 Pro 1TB NVME Video Card: NVIDIA GeForce GTX 3090 Ti FTW3 + Hybrid Kit Motherboard: Asus ROG MAXIMUS XII HERO (WI-FI AC) Computer Case: Corsair 570x
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Stackermodder777
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Re: System hangs for 2 seconds at startup
2018/01/16 12:00:03
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Zaruchen
Stackermodder777
Zaruchen, did they end up charging you for the paint damage?
yeah they ended up charging me, I had no choice but to pay for it. No response from anyone else so far sadly.
Wow...sorry to hear that. This is totally unacceptable, Zaruchen receives the card with the finish damaged, then he contacts EVGA to tell them that his new RMA card he just received has paint damage, then this card ends up needing to be RMA'ed for other reasons >>> Then EVGA charges him for the damaged finish<<<..WOW. I just want to add that I ALMOST bought an Asus Strix 1080ti because it's quieter and runs cooler then the EVGA FTW3 1080ti. But hearing the horror stories that Asus support seems to be famous for made me go for the EVGA FTW3 1080ti that I ended up buying. So I went with the FTW3 not because it was the best 1080ti out there (which it isn't), no, I went with it because of EVGA's awesome reputation for customer support. But hearing what EVGA just put Zaruchen through makes me feel like their support is no better then Asus. So with that said, why should my next purchase be an EVGA card if EVGA's cards are no better AND CRUCIALLY their customer service seems no better? (Plus, add to this the PSU scratch forum I linked to). I'm not impressed EVGA, in fact you may have just lost a future customer due to this, actually you may have just lost about three future customers from what others have wrote on Zaruchen's forum.
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AHowes
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Re: System hangs for 2 seconds at startup
2018/01/16 13:12:53
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Well there still it's the only company I know that you don't void the warranty if one removes the cooler for whatever reason. So that's still a plus.
But after these 2 big issues I've encountered:
1080ftw black screen 100% fans.. never reported what the exact cause was..
1080ti ftw3 and kingpin 117% power locked even though there made and advertise them as 128-130% power over other cards and it's been over 6 months since it's been reported and no fix..
Now the ftw3 hybrid kit is damaging cards.. evga is voiding warranty if you break a fan header plug on the card.. but yet it's the shotty hybrid faulty cooler that's the cause of thst.. and it's making everyone card clock at 1599mhz. Most of the time permanently even after pitting the stock cooler back on.. and it's happening to many many people!
Seems one is best now to just buy a evga founders card (made and designed by Nvidia) and slap a water block on her and calling a year. Yes water block cause of the countless dead pumps o those hybrid cards thst are all made by the same company!
Intel i9 9900K @ 5.2Ghz Single HUGE Custom Water Loop. Asus Z390 ROG Extreme XI MB G.Skill Trident Z 32GB (4x8GB) 4266MHz DDR4 EVGA 2080ti K|NGP|N w/ Hydro Copper block. 34" Dell Alienware AW3418DW 1440 Ultra Wide GSync Monitor Thermaltake Core P7 Modded w/ 2x EK Dual D5 pump top,2 x EK XE 480 2X 360 rads.1 Corsair 520 Rad.
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AHowes
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Re: System hangs for 2 seconds at startup
2018/01/16 13:16:18
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Anyways.. shocked it was only $20! But still! $20 bucks was worth doing to someone after all that they been threw with 3 rma's and even after they notified evga about it before hand.. not a move someone guilty of doing damage would ever do.. they would keep there mouth shut and hope it passes inspection!
So yeah. That $20 Was worth it over many future customers!
Intel i9 9900K @ 5.2Ghz Single HUGE Custom Water Loop. Asus Z390 ROG Extreme XI MB G.Skill Trident Z 32GB (4x8GB) 4266MHz DDR4 EVGA 2080ti K|NGP|N w/ Hydro Copper block. 34" Dell Alienware AW3418DW 1440 Ultra Wide GSync Monitor Thermaltake Core P7 Modded w/ 2x EK Dual D5 pump top,2 x EK XE 480 2X 360 rads.1 Corsair 520 Rad.
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Zaruchen
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Re: System hangs for 2 seconds at startup
2018/01/16 14:00:56
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AHowes
Anyways.. shocked it was only $20! But still! $20 bucks was worth doing to someone after all that they been threw with 3 rma's and even after they notified evga about it before hand.. not a move someone guilty of doing damage would ever do.. they would keep there mouth shut and hope it passes inspection!
So yeah. That $20 Was worth it over many future customers!
yeah its not much and its a shroud. THey offered to send it back so i can swap it off my new card and i was like fine if they paid for shipping back and they said no I had to pay it. THe shipping would have costed me 20 bucks anyways so its absurd either way.
Processor: Intel® Core™ i9-9900K CPU @ 5GHz Memory: 32GB @ 3600Mhz Hard Drive: 2x Samsung Evo 850 1TB, Samsung 970 Pro 1TB NVME Video Card: NVIDIA GeForce GTX 3090 Ti FTW3 + Hybrid Kit Motherboard: Asus ROG MAXIMUS XII HERO (WI-FI AC) Computer Case: Corsair 570x
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Stackermodder777
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Re: System hangs for 2 seconds at startup
2018/01/16 14:17:16
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Zaruchen
yeah its not much and its a shroud. THey offered to send it back so i can swap it off my new card and i was like fine if they paid for shipping back and they said no I had to pay it. THe shipping would have costed me 20 bucks anyways so its absurd either way.
That's even more proof that you never caused the damage in the first place, if you did they wouldn't have offered to send you a free replacement + shipping. AHowes
Well there still it's the only company I know that you don't void the warranty if one removes the cooler for whatever reason. So that's still a plus.
Fair point, that is a huge plus. I myself had to remove the cooler on my replacement FTW3 because the temps are unusually high, so that is a much appreciated bonus. But that bonus is almost outweighed if EVGA is going to be unreasonably picky in other areas.
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NvidiaFiend
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Re: System hangs for 2 seconds at startup
2018/01/16 16:09:37
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Couldn't your SSD or other components also be an issue here?
Got a used >=8gb GPU that you'd like to sell? PM me
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Zaruchen
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Re: System hangs for 2 seconds at startup
2018/01/16 19:15:06
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NvidiaFiend
Couldn't your SSD or other components also be an issue here?
no because i tested everything on 2 different systems. Also I currently have a working card. But i had to pay for damages I did not cause, however small it is
Processor: Intel® Core™ i9-9900K CPU @ 5GHz Memory: 32GB @ 3600Mhz Hard Drive: 2x Samsung Evo 850 1TB, Samsung 970 Pro 1TB NVME Video Card: NVIDIA GeForce GTX 3090 Ti FTW3 + Hybrid Kit Motherboard: Asus ROG MAXIMUS XII HERO (WI-FI AC) Computer Case: Corsair 570x
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NvidiaFiend
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Re: System hangs for 2 seconds at startup
2018/01/16 19:16:37
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Zaruchen
NvidiaFiend
Couldn't your SSD or other components also be an issue here?
no because i tested everything on 2 different systems. Also I currently have a working card. But i had to pay for damages I did not cause, however small it is
Ah, sorry to hear man. It's annoying when warranties don't work out.
Got a used >=8gb GPU that you'd like to sell? PM me
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