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1080 TI Founder's Edition isn't being seen by my PC

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squadleader
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2018/01/10 16:40:22 (permalink)
I installed a 1080 Ti and I turn on my PC and it boots up with a black screen. I used onboard graphics and my PC doesn't notices that my 1080 TI is installed. I can confirm the GPU runs fine and so does the rest of my system. I tested my 1080 TI on another PC and I tested my old
MSI AMD Radeon R7 260X OC 2GB GDDR5 works in my PC. I removed all of the AMD drivers, I updated my BIOS and I reset the CMOS
 
 
System specs:
CPU = Intel Core i5-4690K Devil's Canyon Quad-Core 3.5 GHz LGA 1150
MB = Z97S SLI KRAIT EDITION
Ram = G.SKILL Ripjaws X Series (4 x 8GB) 240-Pin DDR3 SDRAM DDR3 1600
GPU = 1080 TI Founder's Edition
PSU = CORSAIR RMx Series RM850X 850W 80 PLUS GOLD Haswell Ready Full Modular
HDD = Seagate SATA 6Gb/s 3.5-Inch 4TB Desktop HDD
 
post edited by squadleader - 2018/01/10 16:47:55

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    AHowes
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    Re: 1080 TI Founder's Edition isn't being seen by my PC 2018/01/10 16:51:06 (permalink)
    Older board.. have you updated the bios to the newest?? Also might be a pci-e setting gen 2 or 3 in the bios you could try.

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    Sajin
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    Re: 1080 TI Founder's Edition isn't being seen by my PC 2018/01/10 16:59:52 (permalink)
    Sounds like a motherboard bios issue.
    #3
    fearpoint
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    Re: 1080 TI Founder's Edition isn't being seen by my PC 2018/01/10 17:03:51 (permalink)
    Are you sure it's in the slot all the way? (that's what she siad )
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    Diff_1
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    Re: 1080 TI Founder's Edition isn't being seen by my PC 2018/01/10 18:02:37 (permalink)
    Howdy all, long time no text.
    Little more info on this for you guys.
    I've been trying to help them with this issue but am stumped so told them to bring it here.
    I've had them update the BIOS to the latest. The 1080 ti works in another system they have with the exact same MB and BIOS version (Latest).
    Had them uninstall the AMD drivers via DDU in safe mode. Cleared CMOS as was said.
     
    @AHowes Thanks for the suggestion about the PCIe BIOS setting, looking at the MB manual it does have a auto, Gen 1, Gen 2  or Gen 3 only settings. Maybe if it is set to auto switching it to Gen 3 only will knock some sense into it.
     
    @Fearpoint Great suggestion and completely slipped my mind. Having them look into that soon as possible.
     

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    #5
    Sajin
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    Re: 1080 TI Founder's Edition isn't being seen by my PC 2018/01/10 19:20:59 (permalink)
    Diff_1
    The 1080 ti works in another system they have with the exact same MB and BIOS version (Latest).
     

    Clearly the motherboard has a problem then.


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    AHowes
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    Re: 1080 TI Founder's Edition isn't being seen by my PC 2018/01/10 21:08:32 (permalink)
    Yeah different settings used in the bios hopefully heh. If not maybe the pci-e slot is toast.. try another slot if possable.

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    AHowes
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    Re: 1080 TI Founder's Edition isn't being seen by my PC 2018/01/10 21:17:09 (permalink)
    Well they said they used a different card in this pc and it worked.. all I can think is that the card is being hung up on the case and can't seat fully.. maybe going in crooked as the cards i/o bracket is caught preventing full seating.

    Shine a flash light on the pci-e slot and make sure the card is fully in the slot and straight.

    Also try it without the pci-e power installed just to see what happends. If it senses there's no power usually the system would alert you.. if it does then I guess it's a start as in the motherboard knows a card is installed.

    Maybe a fresh windows install on a spare hard drive to test just encase the os install is messed up.. you would know right away if you see the install screen in the begining if the card works.. just tossing ideas out there.

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    squadleader
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    Re: 1080 TI Founder's Edition isn't being seen by my PC 2018/01/10 21:34:11 (permalink)
    @ Sajin The Motherboard works with other GPUs
    @Ahowes the 1080 does power up 
     
    post edited by squadleader - 2018/01/10 21:49:03

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    dual109
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    Re: 1080 TI Founder's Edition isn't being seen by my PC 2018/01/11 03:19:26 (permalink)
    Hi,  Have you tried resetting bios to default.  Pull out battery for a minute or so.  Are you positive the card isn't being picked up but given your onboard video is working I imagine not!!!!!
    #10
    Diff_1
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    Re: 1080 TI Founder's Edition isn't being seen by my PC 2018/01/11 10:13:31 (permalink)
    Yea thought about the card not fully seating as had that issue once before where an ear was bent a bit on a GPU and hit the case. They looked and it was fully seating.
    CMOS has been reset via removing battery method.
    Had them try the other PCIe and they received the same result, fan spins up, card lights up but black screen.
     
    Other possible relevant info is they originally had a 980ti, that stopped working so they RMA'd  and the 980ti was not able to be repaired so they sent him the 1080ti founders. During the RMA process they were temporarily using the MSI R7 260x.
     
    Question for you all as I have certainly not kept up fully on all this but could it possibly be a IRQ conflict causing the issue as certainly the 980ti was never properly removed from the registry, then the 260x was added now the 1080ti. I seem to remember years ago there used a setting in the BIOS to repopulate IRQ's but from looking through manuals and my own BIOS does not look like these modern UEFI boards have that option any more.
    Something like this would also correlate with AHowes OS issue theory.
     
     
     

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    Sajin
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    Re: 1080 TI Founder's Edition isn't being seen by my PC 2018/01/11 10:33:39 (permalink)
    Diff_1
    Question for you all as I have certainly not kept up fully on all this but could it possibly be a IRQ conflict causing the issue as certainly the 980ti was never properly removed from the registry, then the 260x was added now the 1080ti. I seem to remember years ago there used a setting in the BIOS to repopulate IRQ's but from looking through manuals and my own BIOS does not look like these modern UEFI boards have that option any more.
    Something like this would also correlate with AHowes OS issue theory.

    Don't think so.
    #12
    Nozler
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    Re: 1080 TI Founder's Edition isn't being seen by my PC 2018/01/11 13:12:59 (permalink)
    Had issues with installing a ti and ended up using a hdmi then the mb saw it, never did get the dp cable to work ? 
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    Re: 1080 TI Founder's Edition isn't being seen by my PC 2018/01/12 07:49:25 (permalink)
    Nozler
    Had issues with installing a ti and ended up using a hdmi then the mb saw it, never did get the dp cable to work ? 

    They are using HDMI and had them try another cable, they don't have display port cable or display port capabilities as far as I know.
     
    Little update, they took a GTX 970 out of their other system and tried that and the same results, system does not recognize it but fan/LEDs power.
    So it seems an Nvidia will not work but the AMD based card does which frankly baffles me. Is the AMD card somehow "physically" different/uses different traces in the slot, I'd assume not? I had them look in the slot by the way, nothing seems obviously bent or warped.
     
    Going back to why the AMD card works and not Nvidia ones. Is it possible some virus, malware, rootkit, ransomware or even one of the newfangled bitcoin miner trojans may be hiding. Having them run various scans when they can to see if anything turns up.

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    Cool GTX
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    Re: 1080 TI Founder's Edition isn't being seen by my PC 2018/01/12 08:04:08 (permalink)
    Some times you have to use the Radeon Uninstaller from AMD to get all of the "stuff" off the system
     
    How to Uninstall Radeon™ Software from a Windows® Based System
     
    AMD Clean Uninstall Utility

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    Diff_1
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    Re: 1080 TI Founder's Edition isn't being seen by my PC 2018/01/12 15:13:15 (permalink)
    Thanks for the suggestions CoolGTX.
    Had them try that and no go.

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    Re: 1080 TI Founder's Edition isn't being seen by my PC 2018/01/13 08:13:32 (permalink)
    Anyone with any theories on why a AMD based GPU works but no Nvidia based ones do?
    I do not have any current AMD cards around or I'd put a micrometer on the PCBs and see if maybe the AMD cards have a thicker PCB. Thence possibly the Nvidia cards are not making connection in some way but then the other PCIe slot not working as well kind of rules out some form of warpage or deformity in the PCIe slots unless the manufacturer had a whole bad lot of PCIe slots.

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    AHowes
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    Re: 1080 TI Founder's Edition isn't being seen by my PC 2018/01/13 09:51:39 (permalink)
    If the new card works in another system with the exact same mb.. can't they just swap the motherboards?? Use the mb thst works with the new card in the system there trying to get to work?

    Does the card from the other system work in the bad mothrboard?

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    AHowes
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    Re: 1080 TI Founder's Edition isn't being seen by my PC 2018/01/13 09:52:13 (permalink)
    Diff_1
    Anyone with any theories on why a AMD based GPU works but no Nvidia based ones do?
    I do not have any current AMD cards around or I'd put a micrometer on the PCBs and see if maybe the AMD cards have a thicker PCB. Thence possibly the Nvidia cards are not making connection in some way but then the other PCIe slot not working as well kind of rules out some form of warpage or deformity in the PCIe slots unless the manufacturer had a whole bad lot of PCIe slots.


    Btw.. I'm sure it's the same as they would be all made to the same spec for the pci-e slot.

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    AHowes
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    Re: 1080 TI Founder's Edition isn't being seen by my PC 2018/01/13 10:04:28 (permalink)
    No idea why 1 of 2 exact mb's works with a card and not the other. I'd be taking pics of all the motherboard settings in the bios on the good one and comparing them on the other. If there the same then I'd check the pci-e power connection from the power supply. If that's good.. then the monitor cable. Is the same monitor cable used from the other pc?

    But windows is not seeing it? No pic period from the card?? Not even when in the bios? The cable is connected to the card and not the motherboard? The internal gpu is turned off?? Main gpu set to pci-e?

    If you can get a pic from the card while in the bios screen and it's just not working in windows then I'd suggest a fresh install of Windows.

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    Cool GTX
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    Re: 1080 TI Founder's Edition isn't being seen by my PC 2018/01/13 10:10:18 (permalink)
    Running the UEFI BIOS ?
     
    Turn Off Fast Boot -- it loads the last drivers it used when it shutdown
     
    What OS ?
     
    On board Video disabled ?
     
    Which outputs did you test on the GPU ?
     
    What Monitor & what kind of inputs are supported ?  Is it set to Auto sense the input ?
     
    Test several video cables ?
     
     
     
    http://hexus.net/tech/reviews/mainboard/81373-msi-z97s-sli-krait-edition/
     

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    Diff_1
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    Re: 1080 TI Founder's Edition isn't being seen by my PC 2018/01/18 11:50:03 (permalink)
    AHowes
    If the new card works in another system with the exact same mb.. can't they just swap the motherboards?? Use the mb thst works with the new card in the system there trying to get to work?

    Does the card from the other system work in the bad mothrboard?



    The other MB the card works in is being used and is the brothers system. The GTX 970 that is in the other system does not work in the system that no Nvidia cards are working in.
    Little more info when they first got the GTX 980ti and put it in he said there was a snapping noise (spark jumping?) when they booted it up. Hence they sent the 980 ti back and it was unrepairable and received the 1080 ti on RMA. So if the snapping noise was something frying in the MB that still does not explain why a AMD based card works, makes no sense to me.
     
    They've tried matching all the BIOS settings, did not help.
     
    @Cool GTX, I'll have them try turning off fast boot if it is enabled.
    Only outputs tested was HDMI as that's the only thing their monitor/s supports.
    OS is Windows 10 64 bit.
    They've tried another HDMI cable, the one from the known working system.

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    Stardust_One
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    Re: 1080 TI Founder's Edition isn't being seen by my PC 2018/01/18 11:59:20 (permalink)
    squadleader
     I removed all of the AMD drivers, [...]

     


     
    Try, if not allready done.
    - DDU
    - Different pci-slots
     
    + Does your bios "see" the FE?
     

     
    #23
    NvidiaFiend
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    Re: 1080 TI Founder's Edition isn't being seen by my PC 2018/01/18 12:02:31 (permalink)
    You've reflashed, and then installed old to new drivers? I had powering issues one time that prevented my 1080 from being seen. Another time the new drivers stopped working and it took and older driver to grab all the cards. Otherwise, it could be beat. I've noticed the 1080 FE runs hot.

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    HeavyHemi
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    Re: 1080 TI Founder's Edition isn't being seen by my PC 2018/01/18 12:06:30 (permalink)
    Diff_1
    AHowes
    If the new card works in another system with the exact same mb.. can't they just swap the motherboards?? Use the mb thst works with the new card in the system there trying to get to work?

    Does the card from the other system work in the bad mothrboard?



    The other MB the card works in is being used and is the brothers system. The GTX 970 that is in the other system does not work in the system that no Nvidia cards are working in.
    Little more info when they first got the GTX 980ti and put it in he said there was a snapping noise (spark jumping?) when they booted it up. Hence they sent the 980 ti back and it was unrepairable and received the 1080 ti on RMA. So if the snapping noise was something frying in the MB that still does not explain why a AMD based card works, makes no sense to me.
     
    They've tried matching all the BIOS settings, did not help.
     
    @Cool GTX, I'll have them try turning off fast boot if it is enabled.
    Only outputs tested was HDMI as that's the only thing their monitor/s supports.
    OS is Windows 10 64 bit.
    They've tried another HDMI cable, the one from the known working system.


    Sometimes there is no explanation...other than 'there was a snapping noise and now a peripheral no longer works'.  The magic smoke escaped. It could be something as simple as a capacitor or resistor that supplies a sense or BIAS voltage that failed which AMD doesn't use.  Which precise component failed (which is likely given your description) is irrelevant unless you're going to repair it.  In my opinion you've identified the issue as a faulty motherboard. How did they manage to get a 1080 Ti for an RMA versus a 1080?

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    Diff_1
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    Re: 1080 TI Founder's Edition isn't being seen by my PC 2018/01/18 14:11:37 (permalink)
    Board explorer in BIOS is not seeing any of the Nvidia cards,
    Yea I think that snapping noise did something to the MB and it is a good opportunity for them to upgrade.
    No clue how or why they got a 1080ti from a RMA'd 980ti. I guess since it is founders edition they saw it as equal trade or maybe that is all they had in stock at the time.

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    #26
    AHowes
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    Re: 1080 TI Founder's Edition isn't being seen by my PC 2018/01/18 14:40:46 (permalink)
    Yup.. get you a cheap motherboard and move on.

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    #27
    Stardust_One
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    Re: 1080 TI Founder's Edition isn't being seen by my PC 2018/01/18 15:19:33 (permalink)
    Diff_1
    No clue how or why they got a 1080ti from a RMA'd 980ti. I guess since it is founders edition they saw it as equal trade or maybe that is all they had in stock at the time.




    Moving from a 980 Ti to a 1080 Ti's very generous, if you ask me. And a FE is a very good card, you see that "bad" cooler-construction on a Titan V too. I think someone had the best intensions with your rma. A 1070 would be equal, a 1080 Ti is up to 50% more performance. If EVGA would give me 50% more for nothing, I would write at least "Thank you, EVGA!!!" in my signature...
     

     
    Edit:...
    post edited by Carbonshape - 2018/01/18 15:22:32

     
    #28
    squall-leonhart
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    Re: 1080 TI Founder's Edition isn't being seen by my PC 2018/01/19 05:28:58 (permalink)
    Cool GTX
     
    Turn Off Fast Boot -- it loads the last drivers it used when it shutdown



    No it doesn't, Windows detects when a hardware change has occured and drops the incompatible restore information.

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    #29
    Nozler
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    Re: 1080 TI Founder's Edition isn't being seen by my PC 2018/01/19 09:54:53 (permalink)
    I used a driver uninstaller and the results a couple of times were OS not seeing the gpu
    I fixed it the one time by installing gforce experience and then I promptly uninstalled gforce. 
    The other if I remember right I reinstalled the OS. Maybe  DDU erased registry items? not sure.
    #30
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