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Resolved - Z390 FTW cannot complete Windows memory diagnostic.

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rolfv
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2019/07/29 15:04:43 (permalink)
Z390 FTW hangs at 21% (10% overall completion) in the extended Windows memory diagnostic for >24 hours (I gave up).  I have other PCs that have completed this test, usually taking 4-8 hours.  At this time, there are no other issues with my system.  I am using XMP1 setting for memory, but otherwise F5 Bios settings.  No overclocking of either CPU or GPU.
 
Major components of my current system are as follows:
EVGA Z390 FTW
Intel i9-9900k
Corsair 4x8GB CMT32GX4M4C3200C16
EVGA GTX2070
Samsung M.2 Evo970 plus 1TB
Antec HCP850 platinum PSU
Windows 10 Pro
 
Does anyone else have this issue?  Any suggestions on troubleshooting?
 
edit title - added Resolved by Cool GTX
post edited by Cool GTX - 2019/09/01 09:23:15

Windows 7 Ultimate 64-bit
Acer  GD235HZ
Antec Twelve Hundred Case, all fans at full throttle
Antec 1200W PSU
EVGA X58 FTW3
i7 920 with Zalman CNPS9900LED
6 GB Corsair DDR3 with cooling fan
Nvidia 3D Vision
GTX480 x 2
256GB Crucial C300 SSD
1TB SG Baracuda 7200.11
X-Fi Titanium
Logitech G35 headset
G15 Keyboard
G13 Keyboard
Razer Naga
OCZ Neural Impulse
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    bcavnaugh
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    Re: Z390 FTW cannot complete Windows memory diagnostic. 2019/07/29 15:06:00 (permalink)
    Try One Memory Stick at a Time.
    Not listed here https://www.evga.com/support/motherboard/ but this does not mean it will not work.
    https://www.corsair.com/us/en/Categories/Products/Memory/DOMINATOR-PLATINUM-RGB/p/CMT32GX4M4C3200C16
    https://www.corsair.com/us/en/memoryfinder Shows no support for EVGA Z390 Motherboards. 
    Give the SPD a test run. (Set to Auto in the Bios) Not an XMP Profile.
    Memory Type DDR4
    Memory Size 32GB Kit (4 x 8GB)
    Tested Latency 16-18-18-36
    Tested Voltage 1.35V
    Tested Speed 3200MHz
    Memory Color BLACK
    LED Lighting RGB
    Single Zone / Multi-Zone Lighting Individually Addressable
    SPD Latency 15-15-15-36
    SPD Speed 2133MHz
    SPD Voltage 1.2V
    Speed Rating PC4-25600 (3200MHz)
    Compatibility Intel 100 Series,Intel 200 Series,Intel 300 Series,Intel X299,AMD 300 Series,AMD 400 Series,AMD X570
    Heat Spreader Anodized Aluminum
    Package Memory Format DIMM
    Performance Profile XMP 2.0
    Package Memory Pin 288
    post edited by bcavnaugh - 2019/07/29 15:16:32

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    Sajin
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    Re: Z390 FTW cannot complete Windows memory diagnostic. 2019/07/29 16:37:35 (permalink)
    Load optimized defaults inside the bios, and try again without enabling xmp.


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    bcavnaugh
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    Re: Z390 FTW cannot complete Windows memory diagnostic. 2019/07/29 16:48:16 (permalink)
    Sajin
    Load optimized defaults inside the bios, and try again without enabling xmp.

    Maybe not a wise choice on this Motherboard, Settings the CPU and Memory to Auto would work best if the Bios is setup correctly for Windows 10.
    Setting the Default or Optimized Settings can cause the Motherboard to no longer boot from the M.2 Drive as well as causing other Windows 10 Issues.
    post edited by bcavnaugh - 2019/07/29 17:25:12

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    rolfv
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    Re: Z390 FTW cannot complete Windows memory diagnostic. 2019/07/31 18:21:12 (permalink)
    Thanks for advice.  Ordered compatible memory (F4-3600C17Q-32GVK) from the list.  Returning the Corsair memory.

    Windows 7 Ultimate 64-bit
    Acer  GD235HZ
    Antec Twelve Hundred Case, all fans at full throttle
    Antec 1200W PSU
    EVGA X58 FTW3
    i7 920 with Zalman CNPS9900LED
    6 GB Corsair DDR3 with cooling fan
    Nvidia 3D Vision
    GTX480 x 2
    256GB Crucial C300 SSD
    1TB SG Baracuda 7200.11
    X-Fi Titanium
    Logitech G35 headset
    G15 Keyboard
    G13 Keyboard
    Razer Naga
    OCZ Neural Impulse
    #5
    bcavnaugh
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    Re: Z390 FTW cannot complete Windows memory diagnostic. 2019/07/31 19:05:37 (permalink)
    rolfv
    Thanks for advice.  Ordered compatible memory (F4-3600C17Q-32GVK) from the list.  Returning the Corsair memory.



    Associate Code: 9E88QK5L7811G3H


     
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    Cool GTX
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    Re: Z390 FTW cannot complete Windows memory diagnostic. 2019/07/31 19:25:10 (permalink)
    look forward to your update after the new RAM is installed

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    rolfv
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    Re: Z390 FTW cannot complete Windows memory diagnostic. 2019/09/01 07:40:10 (permalink)
    I apologize for the long delay in responding.  It turns out the issue was an ID10T error.  When using windows memory diagnostic in 'extended' mode you must turn 'on' the cache for all the tests to complete, otherwise it hangs.  I have no idea why there is a default setting for a binary switch in WMD.  If I were programming WMD the default should be 'on' without a default option.

    Windows 7 Ultimate 64-bit
    Acer  GD235HZ
    Antec Twelve Hundred Case, all fans at full throttle
    Antec 1200W PSU
    EVGA X58 FTW3
    i7 920 with Zalman CNPS9900LED
    6 GB Corsair DDR3 with cooling fan
    Nvidia 3D Vision
    GTX480 x 2
    256GB Crucial C300 SSD
    1TB SG Baracuda 7200.11
    X-Fi Titanium
    Logitech G35 headset
    G15 Keyboard
    G13 Keyboard
    Razer Naga
    OCZ Neural Impulse
    #8
    Cool GTX
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    Re: Z390 FTW cannot complete Windows memory diagnostic. 2019/09/01 09:24:29 (permalink)
    Glad the "issue" is resolved
     
    I edited title of Thread
     
    sometimes it is the little details, that make it harder than it should be

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