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2019/07/18 12:17:25 (permalink)
Yeah, this is a disturbing Intel Reddit thread incident I ran across. I will never use xmp and usually always do things manually because xmp was just trash when it first released but apparently it hasn't gotten too much better over the years cause it still overvolts sticks. You guys check it out and see what ya think!    https://www.reddit.com/r/intel/comments/ceic6t/excuse_me_3000mhz_ram_exceeds_specs_another_way/?limit=500

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    DamonLynch
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    Re: XMP Voids Warrantys Says Intel...... 2019/07/18 13:06:21 (permalink)
    An overclock is an overclock, including memory. And that's not covered by warranty. One can of course buy the Intel overclocking warranty. I've not read the fine print on it. Presumably that covers memory overclocking. Can someone confirm?
    #2
    Sajin
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    Re: XMP Voids Warrantys Says Intel...... 2019/07/18 13:10:52 (permalink)
    DamonLynch
    An overclock is an overclock, including memory.

    +1

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    Re: XMP Voids Warrantys Says Intel...... 2019/07/18 13:19:11 (permalink)
    it say "Exceeding the CPU's Memory Specification" - will Void the Warranty
     
    XMP or Not - this seem to indicate that the CPU's designed RAM speed is Never to be exceeded --> even with RAM that is designed to run faster --> as it causes more "wear" on the CPU
     
    Dang

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    Brad_Hawthorne
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    Re: XMP Voids Warrantys Says Intel...... 2019/07/18 14:10:16 (permalink)
    Misleading
     
    *says a random Intel Customer Support Technician, not Intel.
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    Miguell
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    Re: XMP Voids Warrantys Says Intel...... 2019/07/18 15:24:59 (permalink)
    my G.Skill mems are on xmp II protocol at 3.2GHz speed
    my 8700 allegedly "supports them" and so does the mobo...
     
    either this is misleading or its very true and very disturbing indeed and something to consider in the future
    post edited by Miguell - 2019/07/18 15:28:46

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    Re: XMP Voids Warrantys Says Intel...... 2019/07/18 15:36:03 (permalink)
    Wow!


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    wmmills
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    Re: XMP Voids Warrantys Says Intel...... 2019/07/18 23:31:41 (permalink)
    Cool GTX
    it say "Exceeding the CPU's Memory Specification" - will Void the Warranty
     
    XMP or Not - this seem to indicate that the CPU's designed RAM speed is Never to be exceeded --> even with RAM that is designed to run faster --> as it causes more "wear" on the CPU
     
    Dang


    That is what I got from it. The missing info was we don't know if it was a "k" or "X" cpu the guy was using at all, which I would think might throw a wrench in the no overclock logic. Intel may be saying no matter what you cant exceed there recommended ram speed for any chip because of the onboard imc, but again a "k" or "X" cpu might void that. Very weird and DEF needs some clarity from Intel!

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    Re: XMP Voids Warrantys Says Intel...... 2019/07/19 01:43:42 (permalink)
    wmmills
    Cool GTX
    it say "Exceeding the CPU's Memory Specification" - will Void the Warranty
     
    XMP or Not - this seem to indicate that the CPU's designed RAM speed is Never to be exceeded --> even with RAM that is designed to run faster --> as it causes more "wear" on the CPU
     
    Dang


    That is what I got from it. The missing info was we don't know if it was a "k" or "X" cpu the guy was using at all, which I would think might throw a wrench in the no overclock logic. Intel may be saying no matter what you cant exceed there recommended ram speed for any chip because of the onboard imc, but again a "k" or "X" cpu might void that. Very weird and DEF needs some clarity from Intel!




    Very weird.  With my current 5930K purring along @ 4.4Ghz since pretty much the beginning (late 2014/early 2015), I purchased OCing warranty just to be safe on a $599 CPU and to me, that isn't cheap! lol
     
    This has me scratching my head though.  Are they worried many will push the 14+++ to the limits or this has been said for a while now?  I'm confused at this whole thing and it's pretty late in the AM and haven't gone to bed yet so time for some Zzzz and reread this thread tomorrow. lol

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    Nereus
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    Re: XMP Voids Warrantys Says Intel...... 2019/07/19 04:42:49 (permalink)
     
    So it's pinned to the CPU memory spec, not the RAM spec. Many of the recent Intel desktop chips have memory at DDR4-2666 on their spec sheet (example, example), so presumably anything beyond that voids warranty, regardless of what the RAM specs are. Wow, that's a bit of an eye-opener.
     

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    wmmills
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    Re: XMP Voids Warrantys Says Intel...... 2019/07/19 05:10:13 (permalink)
    Nereus
     
    So it's pinned to the CPU memory spec, not the RAM spec. Many of the recent Intel desktop chips have memory at DDR4-2666 on their spec sheet (example, example), so presumably anything beyond that voids warranty, regardless of what the RAM specs are. Wow, that's a bit of an eye-opener.
     


    Yeah, that's what I read it as saying also. If this is truly the case, and this isn't a un/misinformed rep, then were back to the old warranty days of "Did you overclock the cpu? Nooooo sir!!!

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    rjohnson11
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    Re: XMP Voids Warrantys Says Intel...... 2019/07/19 05:47:16 (permalink)
    To be quite honest I haven't heard anyone complain about damage from XMP enabled memory, at least so far. 

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    Bruno747
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    Re: XMP Voids Warrantys Says Intel...... 2019/07/19 06:00:47 (permalink)
    I'd bet if they press the issue Intel will fold. You don't get to make a feature, list it as a selling point, go so far as to make certifications for it to guarantee it works, then tell people it voids warranty.

    Sounds like a legal case.

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    bcavnaugh
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    Re: XMP Voids Warrantys Says Intel...... 2019/07/19 06:16:18 (permalink)
    Nereus
    So it's pinned to the CPU memory spec, not the RAM spec. Many of the recent Intel desktop chips have memory at DDR4-2666 on their spec sheet (example, example), so presumably anything beyond that voids warranty, regardless of what the RAM specs are. Wow, that's a bit of an eye-opener.

    Odd nothing about Speed Limits or using XMP
    DDR4-2666

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    post edited by bcavnaugh - 2019/07/19 06:59:04


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    Re: XMP Voids Warrantys Says Intel...... 2019/07/19 06:43:51 (permalink)
    Intel has since followed back up today offering a refund.
     
    Please note that xmp and overclocking void AMD warranty as well 
     
    There's More, but no sense in coping Forum to Forum.
    https://www.reddit.com/r/intel/comments/ceic6t/excuse_me_3000mhz_ram_exceeds_specs_another_way/eu30r7c/ 
    Every reviewer should include a disclaimer about XMP 100% voiding warranty and only choose to test at JEDEC specs, 2133-2400Mhz.
    Every manufacturer should remove INTEL certified XMP support from their bios and PR marketing and product pages/packages.
     
     
    post edited by bcavnaugh - 2019/07/19 06:49:30


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    DamonLynch
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    Re: XMP Voids Warrantys Says Intel...... 2019/07/19 07:23:15 (permalink)
    It's simple. An 8700K for example is rated to DDR4-2666. Exceed that speed via XMP or any other method and you're overclocking the CPU memory controller and thus the CPU.  That voids the regular warranty, just like overclocking the CPU core clock does as well.
     
    BTW if you run your RAM slower than DDR4-2666 they'll still honor the warranty.
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    wmmills
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    Re: XMP Voids Warrantys Says Intel...... 2019/07/19 07:27:31 (permalink)
    bcavnaugh
    Intel has since followed back up today offering a refund.
     
    Please note that xmp and overclocking void AMD warranty as well 
     
    There's More, but no sense in coping Forum to Forum.
    https://www.reddit.com/r/intel/comments/ceic6t/excuse_me_3000mhz_ram_exceeds_specs_another_way/eu30r7c/ 
    Every reviewer should include a disclaimer about XMP 100% voiding warranty and only choose to test at JEDEC specs, 2133-2400Mhz.Every manufacturer should remove INTEL certified XMP support from their bios and PR marketing and product pages/packages.  

    That's awesome for the OP on there. Im sure its because of his thread  and probably the ten thousand phone calls and customer service inquirys they got after this went out on reddit, lol.  I cant agree more about the warning though!

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    bcavnaugh
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    Re: XMP Voids Warrantys Says Intel...... 2019/07/19 07:30:55 (permalink)
    wmmills
    bcavnaugh
    Intel has since followed back up today offering a refund.
     
    Please note that xmp and overclocking void AMD warranty as well 
     
    There's More, but no sense in coping Forum to Forum.
    https://www.reddit.com/r/intel/comments/ceic6t/excuse_me_3000mhz_ram_exceeds_specs_another_way/eu30r7c/ 
    Every reviewer should include a disclaimer about XMP 100% voiding warranty and only choose to test at JEDEC specs, 2133-2400Mhz.Every manufacturer should remove INTEL certified XMP support from their bios and PR marketing and product pages/packages.  

    That's awesome for the OP on there. Im sure its because of his thread  and probably the ten thousand phone calls and customer service inquirys they got after this went out on reddit, lol.  I cant agree more about the warning though!

    Intel still has not posted in either reddit Thread so this also could all be made up.


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    ty_ger07
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    Using memory faster than spec voids warranty, says Intel. 2019/07/19 07:32:23 (permalink)
    The title is misleading. It's not XMP which voids warranties. It's buying and using memory faster than Intel specs which voids warranties.

    This is ancient news. Wasn't this common knowledge for hardware enthusiasts 10 years ago? I am sure that we have had this conversation 10 years ago. Why 10 years ago? Nehalem and Sandy Bridge. The first generations of Intel Core processors had very delicate memory controllers and it was not very uncommon for their memory controllers to become damaged by 4 banks of "high speed memory" (at the time). Intel denied warranties if people accidentally admitted to using memory higher than spec or otherwise presented the information in a way that Intel found out.
    post edited by ty_ger07 - 2019/07/19 10:17:20

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    Re: Using memory faster than spec voids warranty, says Intel. 2019/07/19 10:55:34 (permalink)
    You don't get to be the biggest, richest cpu manufacturer by honoring warranties..... 

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    Re: XMP Voids Warrantys Says Intel...... 2019/07/19 11:48:21 (permalink)
    rjohnson11
    To be quite honest I haven't heard anyone complain about damage from XMP enabled memory, at least so far. 

    Same here.


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    DamonLynch
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    Re: XMP Voids Warrantys Says Intel...... 2019/07/19 12:13:30 (permalink)
    bcavnaugh
    rjohnson11
    To be quite honest I haven't heard anyone complain about damage from XMP enabled memory, at least so far. 

    Same here.




    The only question to ask is if the speed the memory is set is greater than the CPU's memory controller spec. That's it. Whether XMP is used is totally irrelevant. For example the memory in my PC is set to run at its XMP value of 2400 MHz and it's slower than the maximum spec for my CPU, which is 2667 MHz.
     
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    Re: XMP Voids Warrantys Says Intel...... 2019/07/19 12:19:07 (permalink)
    DamonLynch
    bcavnaugh
    rjohnson11
    To be quite honest I haven't heard anyone complain about damage from XMP enabled memory, at least so far. 

    Same here.

    The only question to ask is if the speed the memory is set is greater than the CPU's memory controller spec. That's it. Whether XMP is used is totally irrelevant. For example the memory in my PC is set to run at its XMP value of 2400 MHz and it's slower than the maximum spec for my CPU, which is 2667 MHz.

    Good Question?
    My XMP Profile has never changed the CPU Clock, I know some Profiles do change the BCLK so that might be the case.

    post edited by bcavnaugh - 2019/07/19 13:50:11

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    ty_ger07
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    Using memory faster than spec voids warranty, says Intel. 2019/07/19 12:41:25 (permalink)
    DamonLynch
    bcavnaugh
    rjohnson11
    To be quite honest I haven't heard anyone complain about damage from XMP enabled memory, at least so far. 

    Same here.




    The only question to ask is if the speed the memory is set is greater than the CPU's memory controller spec. That's it. Whether XMP is used is totally irrelevant. For example the memory in my PC is set to run at its XMP value of 2400 MHz and it's slower than the maximum spec for my CPU, which is 2667 MHz.
     

    Exactly. It's not even a question. We know the answer from 10 years ago. XMP is totally irrelevant to the conversation. Just like SPD would be equally irrelevant to the conversation. On their own, XMP profiles don't void the warranty. Exceeding the CPU's memory rating is what voids the warranty. That's why the title is misleading. Like I said in the reply above -- which you must not have read -- Intel revealed this information 10 years ago. I am not sure why this is all of the sudden considered surprising news again.

    Using XMP, or SPD, or any JEDEC profile, or any other methodology of simplifying or obfuscating the process is simply and only obfuscation of the facts at hand. The fact is, as explained by Intel 10 years ago, operating the memory, by any method, above the Intel specified frequency and voltage (or in any other way which exceeds any Intel specification) for a CPU product line, voids that CPU's warranty.

    This restriction can be removed by purchasing an overclocking licenses from Intel.
    post edited by ty_ger07 - 2019/07/19 13:24:38

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    DamonLynch
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    Re: XMP Voids Warrantys Says Intel...... 2019/07/19 14:25:11 (permalink)
    bcavnaugh
     
    Good Question?
    My XMP Profile has never changed the CPU Clock, I know some Profiles do change the BCLK so that might be the case.





    The email screenshot posted in reddit is missing the all important context — which is where Intel already asked the customer exactly which model of RAM they use, the speed it is being run at, and how it is set (as well as the motherboard, BIOS revision, and several other questions). If you have 3200 MHz RAM and set the BIOS to run it at XMP then that's all Intel needs to know. You have effectively told them that you have overclocked the CPU memory controller. Bye bye warranty support.
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    Re: XMP Voids Warrantys Says Intel...... 2019/07/19 17:18:55 (permalink)
    I literally laughed out loud when reading buy overclocking insurance and buy a overclocking license. Companies will do anything to milk people out of more money. I remember a few years back when I was asked if I wanted a protection plan for a CD I purchased...........
    post edited by -Jinky- - 2019/07/19 21:14:38
    #26
    bcavnaugh
    The Crunchinator
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    Re: XMP Voids Warrantys Says Intel...... 2019/07/19 17:28:03 (permalink)
    -Jinky-
    I literally laughed out loud when reading buy overclocking insurance and buy a overclocking license. Companies will do anything to milk people out of more money. I remember a few years back when it I wanted a protection plan for a CD I purchased...........

    If you are talking about this "https://click.intel.com/tuningplan/" I have change out 3 X Processors so it was more than Worth it when a Processor cost over $1200.00


    #27
    Brad_Hawthorne
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    Re: XMP Voids Warrantys Says Intel...... 2019/07/20 06:48:30 (permalink)
    The real news isn't XMP or overclocking, it's that Intel asks these sort of questions for RMAs to exclude you from warranty claims. There is no physical way to ascertain something was overclocked. Voltage settings and clock settings are two different things. It's rather apparent when something was overvolted, but overclocked? Not as cut and dry.
    post edited by Brad_Hawthorne - 2019/07/20 06:52:19
    #28
    Miguell
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    Re: XMP Voids Warrantys Says Intel...... 2019/07/22 00:14:01 (permalink)
    wait... was that the reason my old 6600K cpu died with just less then 3 years of use and no OC????
    i never ever found an explanation for its dead! 300 euros down the  drain and now... this new i7 8700 costed me 370 euros whose memory INTEL advocates as "max" is only 2666 in their site!!
    what the hell??
    the only thing i knew was cpu's with xmp protocol on, would heat up a little more!! and..that's it!!
    never.. ever i was informed of this not even in the stores i bought the components!
     
    so whats the point of buying faster expensive memory?
    if i get issues AGAIN,,,,,, i will never admit xmp was on! screw them!!
    post edited by Miguell - 2019/07/22 00:32:10

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    #29
    MadmanRB
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    Re: XMP Voids Warrantys Says Intel...... 2019/07/22 12:12:53 (permalink)
    Miguellso whats the point of buying faster expensive memory?



    Good question and the same thing can be asked for why bother buying expensive overclocking ready processors if they too cant be overclocked without killing warranty (especially intel, as with AMD is no longer doing K sku processors with Ryzen)
     


    #30
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