Hopefully one day I'll have a decent enough GPU that will warrant the need for such a warranty. Pretty sure a 5 year warranty for a GTX-750 TI is a bit overkill at this point lol.
 
Jokes aside I think this is long overdue, probably about time they reformed the program  

the money that there making will end up costing them more in the long run as mentioned alot of people buy from evga because of the warrenties . before they changed the ear program now the extended warrenties if there was no gpu drought i and others would buy from another company then evga now not to mention evgas quality on the 3000 series cards have gone down both in materials and component used. with all these changes ur gonna tell me if u had the option to buy a asus card or a evga u would still pick a evga card if u could get either or at msp

I'm a longtime EVGA customer.  Built my first gaming rig back in 2009 with an EVGA X58 mobo and two EVGA GTX 480s.  The next year I decided I wanted to water cool my rig and bought two Hydro Copper 580s from EVGA.  From that day, ALL of my new GPUs and mobos have been EVGA products.  The only exception was when I reluctantly built my first ever PC with an AMD CPU in March of last year and therefore had to buy an MSI mobo because EVGA didn't make AMD mobos.  I was pretty annoyed when EVGA then released their first ever AMD mobo like three or four months later (releasing an AMD mobo at the very end of the AM4 platform makes almost zero sense but EVGA did it) because I would've bought that instead of the MSI board.
 
I say all that because I want people to know just how loyal of an EVGA customer I have been over the years.  I've even purchased several new GPUs (including their most expensive air-cooled card, the FTW3 3090) through the recent queue system.  I have used EXCLUSIVLY EVGA GPUs (and mobos except for my last one) for almost 13 years now.  The only non-EVGA GPU I've ever owned was the first GPU I ever bought...which was like an 8400 GT or something like that which I bought and plugged into my family's store-bought, pre-built HP home computer about 15 years ago without even knowing if that mobo had a slot for a dedicated GPU (luckily it did).
 
So I am absolutely NOT an "EVGA hater".  As a matter of fact, I've been singing EVGA's praises to everybody I've ever talked to when it comes to PC hardware.  But there is zero doubt in my mind that this company has lost their way over the last year or so.  It started with the blatantly cheap build quality on what are supposed to be "the best GPUs" on the market...the EVGA 3090s that all got fried just by starting up various games (games I thankfully have no interest in).  Then you people gave random nobodies the opportunity to get early access to the queue list by spamming your forums with 100 posts or whatever it was.  Opening up the early queue list to anyone who had the time to spam your forums promptly led to your website crashing for HOURS every time a new GPU released...brilliant move, EVGA.  People who've spent thousands and thousands of dollars on your products over the years had the same access to the queue as someone WHO HAD NEVER OWNED ONE SINGLE EVGA PRODUCT IN THEIR ENTIRE LIFE!!!
 
You followed that up by trying to kick your long-time customers OFF OF THE QUEUE COMPLETELY so "new customers" could get GPUs faster.  Are you effing kidding me?  When I read that I could not believe that someone at your company thought that was a good idea.  You people treat your long-time customers like trash.  It was purely the amount of backlash over that little stunt that got it changed...but you still went ahead and limited people to two GPUs on the queue and then you SCREWED US when you set a random deadline date for us to remove items of our choice from the queue before you just reverted automatically to the two oldest queue items on our list.  I deleted items from my list on the deadline day and instead of being left with the two items I wanted most, you auto-cancelled my items and I ended up with just one card left on the queue (because it was both one that I wanted AND one of my oldest queue items).
 
This ludicrous warranty price change may be the last straw for me.  First of all, I am smart enough to see what you are doing even if nobody else has called you out on it yet.  This post is TEN DAYS OLD and it barely has two pages of replies.  Why?  Because instead of posting it in the GPU section of your forum...the most active section BY FAR...you've DELIBERATELY hidden it away in the "EVGA Warranty Questions" section that nobody ever reads.  The only reason I even found out about this BS was because a tech website just featured it as a news story today.  I suspect that many other people will just be finding out about this for the first time as well, just like I did.
 
Those prices for an extended warranty ARE ABSOLUTELY INSANE!!!  And it sure seems to me like people aren't quite understanding how the warranty works.  The cards come with a three year warranty already included.  So EVGA's BULLSPIT claims of a "five year warranty" or a "seven year warranty" are somewhat dishonest.  You aren't paying $160 for "an extended five year warranty" on a new RTX 3090...YOU ARE PAYING $160 FOR JUST TWO EXTRA YEARS!!!  The three year warranty is already included with the card and to extend it FOR TWO YEARS (so five years TOTAL), you can pay an extra $160 instead of the original $30.  That is a freaking $130 price increase. 
 
And the "seven year" warranty is a total sham at this point.  First of all, they've reduced the warranty period from ten years to seven, and you now pay $240 freaking dollars for FOUR extra years of warranty instead of $60!  Don't get me wrong, $60 was pretty much a laughably good deal and a price increase is perfectly reasonable IMO.  What IS NOT reasonable is QUADRUPLING THE PRICE while simultaneously REDUCING THE WARRANTY PERIOD BY THREE FULL YEARS!!!  Not only that, but you just did it out of the blue with no warning whatsoever.  So anyone who had just bought one of your cards but hadn't paid the $60 for the ten year warranty because they thought they had 60 days left to do it is now totally SCREWED!  They can't even GET a ten year warranty anymore and instead have to pay a RIDICULOUS $240 for seven years instead.
 
IDK who is making these IDI0TIC decisions at EVGA but you people better get your stuff together because the only things you've succeeded in doing over the last two years are drive away loyal customers and torpedo your reputation for making "the best GPUs on the market".  You've turned yourselves into meme fodder just to save a few bucks on the manufacturing of each 3090 card and you seem to LOVE letting your long-time loyal customers know that we mean less to you than someone who has the time to spam your forums with useless trash just to reach 100 posts.  Either get your stuff together FAST or I will have no problem buying my FIRST EVER graphics card from someone other than EVGA when the new Nvidia 4000-series cards come out this fall.

I agree with you and I am in the same boat with my $600+ motherboard! They claim they can change the terms at any time but even that language was only added overnight. Archives of the old page show no such language. They have the right to change terms for future purchases but should honor those purchased under the old terms. I tried to support them for their customer service but this shows a new direction lacking in integrity. I'll be contacting consumer agencies about this.

Good luck getting any extended warranty from any other AIB. 

0341motormen1
gigabyte does 4 years and zotac does 5 years for free and thats just the ones i locked up

If I were them then I would, too.

LOL the BBB.  

Brickokermis
Hello, I am surprised like everyone else by this change. But I don't understand something. Owners who bought an extended warranty to 5 or 10 years a few months ago are still valid? Because I bought in January 2021 a 10 years warranty extension of my RTX 3080 XC3 ULTRA. I have the proof of the receipt and the invoice in PDF of the purchase of the 10 years extension

Yes, the change does not effect existing warranties.  You can see how much time is left on your warranty by clicking on your registered product on the My Products page.

I'm aware of how they work and of their lack of governing authority. If you have any specific suggestions besides just throwing our hands up in the air and complaining on forums, they are quite welcome.

jdsiller
I am, however, disturbed by the new language they've added saying they can cancel your warranty at any time for any or no reason.  I don't think that's enforceable, though, especially as they're doing business in California.

This portion of the terms isn't really part of anything sinister.  What happens from time to time is someone buys a card secondhand, ebay, etc. and registers it using the place of purchase as an authorized reseller, and the date of purchase within the 90 day window.  As you can imagine, people will purchase an extended warranty or try to use Step-Up and at some point in the process we have to cancel these promotions because they weren't eligible for it in the first place.  We will usually refund the extended warranty and close it out.
 
The only other reason we cancel warranties is due to fraud, stolen products (i.e. members have reported a product stolen and provide a police report), or some other action by a customer that may lead to a temporary block on the product's warranty (like not sending in the original product with a cross-ship or EAR).

clearkill

jdsiller
 
Well, guess what?  It's been resolved for me through BBB.  

Could you clarify/expand on what you mean by this?

 
Seconded.  I am interested in doing whatever we can to let EVGA know that they are actively hurting their brand and customer base.  I actually attempted to purchase the extended warranty while registering my new GPU on December 31st, 2021 and the website wouldn't let me.  Little did I know it was because they were busy updating the pricing page...

I procrastinated for the 3070ti FTW3 Ultra I got in October and felt a little bad about that when looked into getting it last week.  Let the deadline pass though, hope it doesn't blow up at 3 years 1 day.

clearkill

jdsiller
 
Well, guess what?  It's been resolved for me through BBB.  

Could you clarify/expand on what you mean by this?

I filled a customer complaint with my details and archived screenshots of the terms at my time of purchase. EVGA immediately invoiced me for the original warranty offer.

jdsiller

I filled a customer complaint with my details and archived screenshots of the terms at my time of purchase. EVGA immediately invoiced me for the original warranty offer.

Lrsnow
Well to EVGA's credit, after calling and getting redirected to the Webmaster they did honor the warranty pricing at the time of my purchase since I was unable to complete the transaction due to their website error.
 
I still think the pricing structure should only apply to purchases made after the effective date of the price increase.  Regardless, credit where it's due, and EVGA did make right in this situation (at least from one customer's perspective).

Well, this makes it even worse in my opinion. Why are some customers getting different treatment when I paid just as much for my GPU? If they are going to honor the old policy for some customers, they need to honor it for everyone who was previously eligible for the old plan. And we shouldn't have to jump through hoops or do a little song and dance to the BBB for this, either.

what a surprised i had when i went to go to purchase my extended warranty. WOW no notice or anything.