EVGA

Hot!X20 scroll wheel stops working.

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transdogmifier
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2022/04/18 06:17:52 (permalink)
First off, let me say that your product registration shouldn't be necessary for things purchased *FROM* you. It should already be in my list since I bought it
under my account directly off your website.
 
Secondly, the scroll wheel just stopped working?
 
Uhm....Shoddy hardware and I won't recommend it.
 
It's a nice mouse except for that.
 
 

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#1

10 Replies Related Threads

    B0baganoosh
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    Re: X20 scroll wheel stops working. 2022/04/18 07:20:08 (permalink)
    Just my personal curiosity as a contributor to this thread, but what do you mean by "stopped working"? does it not move at all? Does the rubber ring slip on the plastic wheel? Does it spin like normal, but with no effect in Windows?
     
    Thanks.

    6Q6CPFHPBPCU691 is a discount code anyone can use.
     
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    #2
    transdogmifier
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    Re: X20 scroll wheel stops working. 2022/04/18 14:55:33 (permalink)
    The wheel moves..the screen doesn't..it's like the sensor is dead.
     
     

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    #3
    kaminski111
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    Re: X20 scroll wheel stops working. 2022/06/27 00:42:31 (permalink)
    I have the same, my X20 mouse does not move the pointer either
    #4
    jaxstarke99
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    Re: X20 scroll wheel stops working. 2022/08/31 14:15:27 (permalink)
    Had my X20 mouse a whole 28 days before the wheel decided to call it quits this morning. Spins freely with nothing stopping it and of course doesn't scroll. I should have known not to buy peripherals from a GPU manufacturer. Not worth the time or effort to return. Back to my trusty Logitech M510.
    #5
    EVGATech_MatthewC
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    Re: X20 scroll wheel stops working. 2022/09/08 16:37:12 (permalink)
    If you are having issues with your mouse wheel not scrolling the page, please contact support so we can assist with an RMA replacement. It looks like transdogmifier and kaminski111 have already had their mice replaced. jaxstarke99, I've sent you an email so we can assist you.
    #6
    stomiroslav
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    Re: X20 scroll wheel stops working. 2022/09/25 22:44:11 (permalink)
    EVGATech_MatthewC
    If you are having issues with your mouse wheel not scrolling the page, please contact support so we can assist with an RMA replacement. It looks like transdogmifier and kaminski111 have already had their mice replaced. jaxstarke99, I've sent you an email so we can assist you.


    Good afternoon, I have the same situation, the scroll on the mouse stopped working, there is no effect. But I bought the mouse when I was in the United States, at the moment I am in Russia. Can you tell me how to fix my mouse?
    Thank you.
    #7
    Sniper
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    Re: X20 scroll wheel stops working. 2022/09/27 19:25:52 (permalink)
    EVGATech_MatthewC
    If you are having issues with your mouse wheel not scrolling the page, please contact support so we can assist with an RMA replacement. It looks like transdogmifier and kaminski111 have already had their mice replaced. jaxstarke99, I've sent you an email so we can assist you.


     
     
    Good evening,
     
    I've already started the RMA process for my X20 but I do find it a little ridiculous that just after a week of use my mouse has scroll issues and now you want me to pay to ship it to you for replacement. Really disappointed this go around with the RMA process, considering this is now a known issue, the mouse is a little over 2 weeks old, and to add insult to injury I have to pay for an obvious defect with this product to get replaced.  
     
    I've been with EVGA for just over 14yrs and 110% have stuck with you guys for the amazing customer service and product backing you've provided. Just really disappointed this go around, over a mouse of all things.   

    Motherboard: EVGA X99 Classified CPU: I7 5820k 4.0Ghz Ram: DOM Platinum 16gb 3200Mhz DDR4 GPU: EVGA 980ti SC+/Backplate  PSU: EVGA 850 G2 HDD:  1tb Mushkin SSD (Storage) 500Gb Samsung 850 pro m.2 (OS)
                                                
     

    #8
    EVGATech_MatthewC
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    Re: X20 scroll wheel stops working. 2022/09/28 16:33:29 (permalink)
    Sniper
    Good evening,
     
    I've already started the RMA process for my X20 but I do find it a little ridiculous that just after a week of use my mouse has scroll issues and now you want me to pay to ship it to you for replacement. Really disappointed this go around with the RMA process, considering this is now a known issue, the mouse is a little over 2 weeks old, and to add insult to injury I have to pay for an obvious defect with this product to get replaced.  
     
    I've been with EVGA for just over 14yrs and 110% have stuck with you guys for the amazing customer service and product backing you've provided. Just really disappointed this go around, over a mouse of all things.   



    Hi Sniper, we can provide a label for any RMA needed within the first 30 days of purchase. I've requested the label for your RMA, and you should receive a sperate email from UPS, not EVGA directly, sometime in the next 24 hours with that prepaid label.
    #9
    Sniper
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    Re: X20 scroll wheel stops working. 2022/09/28 18:35:21 (permalink)
    Hey Mathew,
     
    Thank you for responding and for the UPS Label. When I submitted my issues along with the RMA request it was never communicated that a label can be provided within that 30 day window. I was just voicing my frustrations and I really appreciate the communication and again great customer service. 
     
    Thanks!

    Motherboard: EVGA X99 Classified CPU: I7 5820k 4.0Ghz Ram: DOM Platinum 16gb 3200Mhz DDR4 GPU: EVGA 980ti SC+/Backplate  PSU: EVGA 850 G2 HDD:  1tb Mushkin SSD (Storage) 500Gb Samsung 850 pro m.2 (OS)
                                                
     

    #10
    stomiroslav
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    Re: X20 scroll wheel stops working. 2022/11/20 06:49:00 (permalink)
    Hi guys! I can't create a new topic, I wrote a repair manual! Suitable for those whose mouse is not under warranty. 
     
    docs[DOT]google[DOT]com/document/d/12aOMJw7NAXwXU55Wnyp5VFz5tpXm7JjPdL59xc5CQ2A\
     
    In Russian, but you can use Google translator.
    #11
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