transdogmifier
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First off, let me say that your product registration shouldn't be necessary for things purchased *FROM* you. It should already be in my list since I bought it under my account directly off your website. Secondly, the scroll wheel just stopped working? Uhm....Shoddy hardware and I won't recommend it. It's a nice mouse except for that.
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B0baganoosh
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Re: X20 scroll wheel stops working.
2022/04/18 07:20:08
(permalink)
Just my personal curiosity as a contributor to this thread, but what do you mean by "stopped working"? does it not move at all? Does the rubber ring slip on the plastic wheel? Does it spin like normal, but with no effect in Windows? Thanks.
6Q6CPFHPBPCU691 is a discount code anyone can use. i9 13900k - EVGA Z690 Classy - Nvidia RTX 4090 FE - G.Skill 64GB DDR5-6000CL30 - WD SN850 2TB NVMe Gen4 - Be Quiet! Straight Power 12 1200W - Be Quiet! Dark Base 900 Pro. MO-RA3 420 Pro. Dark Palimpsest MODS RIGS post for build notes.
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transdogmifier
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Re: X20 scroll wheel stops working.
2022/04/18 14:55:33
(permalink)
The wheel moves..the screen doesn't..it's like the sensor is dead.
AMD Ryzen 7900x3d Deepcool LT720 Gigabyte Aorus Elite AX X670 (Might change..don't like this board) eVGA GeForce RTX 3090 FTW3 Ultra Gaming (Hybrid kit on it) Asus ROG Swift PG43UQ 4k Monitor eVGA 1600W Supernova T2 PSU 32GB Kingston 6000 DDR5 (2x16GB) Fury Corsair MP600 Pro 2TB (Boot) Corsair MP600 2TB (Games/Data) Phanteks P500A Case
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kaminski111
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Re: X20 scroll wheel stops working.
2022/06/27 00:42:31
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I have the same, my X20 mouse does not move the pointer either
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jaxstarke99
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Re: X20 scroll wheel stops working.
2022/08/31 14:15:27
(permalink)
Had my X20 mouse a whole 28 days before the wheel decided to call it quits this morning. Spins freely with nothing stopping it and of course doesn't scroll. I should have known not to buy peripherals from a GPU manufacturer. Not worth the time or effort to return. Back to my trusty Logitech M510.
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EVGATech_MatthewC
EVGA Tech Support
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Re: X20 scroll wheel stops working.
2022/09/08 16:37:12
(permalink)
If you are having issues with your mouse wheel not scrolling the page, please contact support so we can assist with an RMA replacement. It looks like transdogmifier and kaminski111 have already had their mice replaced. jaxstarke99, I've sent you an email so we can assist you.
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stomiroslav
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Re: X20 scroll wheel stops working.
2022/09/25 22:44:11
(permalink)
EVGATech_MatthewC If you are having issues with your mouse wheel not scrolling the page, please contact support so we can assist with an RMA replacement. It looks like transdogmifier and kaminski111 have already had their mice replaced. jaxstarke99, I've sent you an email so we can assist you.
Good afternoon, I have the same situation, the scroll on the mouse stopped working, there is no effect. But I bought the mouse when I was in the United States, at the moment I am in Russia. Can you tell me how to fix my mouse? Thank you.
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Sniper
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Re: X20 scroll wheel stops working.
2022/09/27 19:25:52
(permalink)
EVGATech_MatthewC If you are having issues with your mouse wheel not scrolling the page, please contact support so we can assist with an RMA replacement. It looks like transdogmifier and kaminski111 have already had their mice replaced. jaxstarke99, I've sent you an email so we can assist you.
Good evening, I've already started the RMA process for my X20 but I do find it a little ridiculous that just after a week of use my mouse has scroll issues and now you want me to pay to ship it to you for replacement. Really disappointed this go around with the RMA process, considering this is now a known issue, the mouse is a little over 2 weeks old, and to add insult to injury I have to pay for an obvious defect with this product to get replaced. I've been with EVGA for just over 14yrs and 110% have stuck with you guys for the amazing customer service and product backing you've provided. Just really disappointed this go around, over a mouse of all things.
Motherboard: EVGA Z690 Classified CPU: I9 13900K Ram: DOM Platinum 32gb 5200Mhz DDR5 GPU: SAPPHIRE 7900 XTX Nitro+ (Wish I could get a 4xxx EVGA card) PSU: EVGA 1300 G2 HDD: 1tb Samsung 980 Pro M.2
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EVGATech_MatthewC
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Re: X20 scroll wheel stops working.
2022/09/28 16:33:29
(permalink)
Sniper Good evening, I've already started the RMA process for my X20 but I do find it a little ridiculous that just after a week of use my mouse has scroll issues and now you want me to pay to ship it to you for replacement. Really disappointed this go around with the RMA process, considering this is now a known issue, the mouse is a little over 2 weeks old, and to add insult to injury I have to pay for an obvious defect with this product to get replaced. I've been with EVGA for just over 14yrs and 110% have stuck with you guys for the amazing customer service and product backing you've provided. Just really disappointed this go around, over a mouse of all things.
Hi Sniper, we can provide a label for any RMA needed within the first 30 days of purchase. I've requested the label for your RMA, and you should receive a sperate email from UPS, not EVGA directly, sometime in the next 24 hours with that prepaid label.
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Sniper
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Re: X20 scroll wheel stops working.
2022/09/28 18:35:21
(permalink)
Hey Mathew, Thank you for responding and for the UPS Label. When I submitted my issues along with the RMA request it was never communicated that a label can be provided within that 30 day window. I was just voicing my frustrations and I really appreciate the communication and again great customer service. Thanks!
Motherboard: EVGA Z690 Classified CPU: I9 13900K Ram: DOM Platinum 32gb 5200Mhz DDR5 GPU: SAPPHIRE 7900 XTX Nitro+ (Wish I could get a 4xxx EVGA card) PSU: EVGA 1300 G2 HDD: 1tb Samsung 980 Pro M.2
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stomiroslav
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Re: X20 scroll wheel stops working.
2022/11/20 06:49:00
(permalink)
Hi guys! I can't create a new topic, I wrote a repair manual! Suitable for those whose mouse is not under warranty. docs[DOT]google[DOT]com/document/d/12aOMJw7NAXwXU55Wnyp5VFz5tpXm7JjPdL59xc5CQ2A\ In Russian, but you can use Google translator.
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Darkrelic589
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Re: X20 scroll wheel stops working.
2023/04/03 10:38:48
(permalink)
I am having this same issue with my X20, the scroll just stopped working and I was in the middle of playing a game. I won the mouse and keyboard in the 23rd anniversary stream, I am assuming I can still RMA, but will I need to pay shipping cost for them to ship me a new one and to send this one back to them?
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EVGATech_MattM
EVGA Tech Support
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Re: X20 scroll wheel stops working.
2023/04/07 14:06:58
(permalink)
Hi Darkrelic589, I see that you have started the RMA for the mouse and the RMA has been approved. You will have received an approval e-mail for how to proceed with the RMA. If you have any issues or questions with the RMA you can call us at 888-881-3842 and we have phone support M~F from 9AM to 6PM Pacific time. Darkrelic589 I am having this same issue with my X20, the scroll just stopped working and I was in the middle of playing a game. I won the mouse and keyboard in the 23rd anniversary stream, I am assuming I can still RMA, but will I need to pay shipping cost for them to ship me a new one and to send this one back to them?
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w3bbo10
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Re: X20 scroll wheel stops working.
2023/05/24 02:57:49
(permalink)
Mine has stopped working too. Well, its intermittent. It appears to be the rubber 'grip' is sliding around the plastic internal wheel resulting in no detection of the wheel movement and thus no on screen movement.
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dbhkfa
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Re: X20 scroll wheel stops working.
2023/05/24 14:05:45
(permalink)
w3bbo10 Mine has stopped working too. Well, its intermittent. It appears to be the rubber 'grip' is sliding around the plastic internal wheel resulting in no detection of the wheel movement and thus no on screen movement.
There is a youtube video link on this X17 thread about the loose rubber grip: https://forums.evga.com/Loose-scroll-wheel-ring-on-X17-m3535126.aspx.
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piggradio
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Re: X20 scroll wheel stops working.
2023/08/26 23:36:02
(permalink)
Well, add me to the list of people who had the EVGA X20 scroll wheel suddenly spin freely and stop working in the middle of scrolling on a web page. I'm in Canada so it's probably more expensive to ship this defective product back to California and deal with customs and import taxes on the replacement. Good heavens, it was gently scrolling on a webpage and it gave up it's ghost. The exact same thing happened to my X17 mouse about a year ago, so obviously a defect with whatever wheel mechanism is in these mice.
Associate Code XX95PJN1T76IONP for discounts at the EVGA store. Thanks to anyone who uses it.
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dram96
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Re: X20 scroll wheel stops working.
2023/12/12 17:00:26
(permalink)
Hooly crap, so this is jsut a thing and obviously acomplete horrific design flaw. I kept on having issues doing an RMA for a few products and support tried to ehlp via emails. However, my mother passed and I wasn't up to doing any of it. I've been using a cheapass wireless ballistic mouse and it's been working 10 monnnths longer than the X20 lasted in iot's first month. Well, that explains why they are selling dirt cheap everwhere for $17.95. I wound up ordering 2 of them. It' just seemed a lot easier than packaging and writing and what not. Now I got 2 RTX3090 that both have the same fan non working issues and 2 PSU that are the same that both don't work. I'm finally realizing that something else going may be going with the product line that I wasn't aware of till I saw these posts..Quality Control...
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daedalusteks
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Re: X20 scroll wheel stops working.
2024/03/27 20:34:34
(permalink)
EVGATech_MatthewC
Sniper Good evening, I've already started the RMA process for my X20 but I do find it a little ridiculous that just after a week of use my mouse has scroll issues and now you want me to pay to ship it to you for replacement. Really disappointed this go around with the RMA process, considering this is now a known issue, the mouse is a little over 2 weeks old, and to add insult to injury I have to pay for an obvious defect with this product to get replaced. I've been with EVGA for just over 14yrs and 110% have stuck with you guys for the amazing customer service and product backing you've provided. Just really disappointed this go around, over a mouse of all things.
Hi Sniper, we can provide a label for any RMA needed within the first 30 days of purchase. I've requested the label for your RMA, and you should receive a sperate email from UPS, not EVGA directly, sometime in the next 24 hours with that prepaid label.
I'm having the same issue, we are a reseller and had several of these ordered along with power supplies, gpus and etc. We had a spare X20 from the order that was sitting around. I've been using it less than about a month maybe more and the scroll wheel stopped working. I attempted to RMA but the only thing I'm allowed to RMA through the process is the Power supplies. Weird even though I got GPU's too. Can we RMA this and get it repaired or replaced?
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rjohnson11
EVGA Forum Moderator
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Re: X20 scroll wheel stops working.
2024/03/28 00:23:16
(permalink)
daedalusteks
EVGATech_MatthewC
Sniper Good evening, I've already started the RMA process for my X20 but I do find it a little ridiculous that just after a week of use my mouse has scroll issues and now you want me to pay to ship it to you for replacement. Really disappointed this go around with the RMA process, considering this is now a known issue, the mouse is a little over 2 weeks old, and to add insult to injury I have to pay for an obvious defect with this product to get replaced. I've been with EVGA for just over 14yrs and 110% have stuck with you guys for the amazing customer service and product backing you've provided. Just really disappointed this go around, over a mouse of all things.
Hi Sniper, we can provide a label for any RMA needed within the first 30 days of purchase. I've requested the label for your RMA, and you should receive a sperate email from UPS, not EVGA directly, sometime in the next 24 hours with that prepaid label.
I'm having the same issue, we are a reseller and had several of these ordered along with power supplies, gpus and etc. We had a spare X20 from the order that was sitting around. I've been using it less than about a month maybe more and the scroll wheel stopped working. I attempted to RMA but the only thing I'm allowed to RMA through the process is the Power supplies. Weird even though I got GPU's too.
Can we RMA this and get it repaired or replaced?
Contact EVGA directly.
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daedalusteks
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Re: X20 scroll wheel stops working.
2024/03/28 09:45:15
(permalink)
rjohnson11
daedalusteks
EVGATech_MatthewC
Sniper Good evening, I've already started the RMA process for my X20 but I do find it a little ridiculous that just after a week of use my mouse has scroll issues and now you want me to pay to ship it to you for replacement. Really disappointed this go around with the RMA process, considering this is now a known issue, the mouse is a little over 2 weeks old, and to add insult to injury I have to pay for an obvious defect with this product to get replaced. I've been with EVGA for just over 14yrs and 110% have stuck with you guys for the amazing customer service and product backing you've provided. Just really disappointed this go around, over a mouse of all things.
Hi Sniper, we can provide a label for any RMA needed within the first 30 days of purchase. I've requested the label for your RMA, and you should receive a sperate email from UPS, not EVGA directly, sometime in the next 24 hours with that prepaid label.
I'm having the same issue, we are a reseller and had several of these ordered along with power supplies, gpus and etc. We had a spare X20 from the order that was sitting around. I've been using it less than about a month maybe more and the scroll wheel stopped working. I attempted to RMA but the only thing I'm allowed to RMA through the process is the Power supplies. Weird even though I got GPU's too.
Can we RMA this and get it repaired or replaced?
Contact EVGA directly.
Thanks Mr. Johnson. I'll do that, I appreciate your help and support. :) Thank you everyone for this forum post. It was driving me wild. Had to dust of an old rinky dink bluetooth mouse. Old faithful is great but I'm missing my hot buttons lol.
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daedalusteks
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Re: X20 scroll wheel stops working.
2024/03/28 09:51:32
(permalink)
rjohnson11
daedalusteks
EVGATech_MatthewC
Sniper Good evening, I've already started the RMA process for my X20 but I do find it a little ridiculous that just after a week of use my mouse has scroll issues and now you want me to pay to ship it to you for replacement. Really disappointed this go around with the RMA process, considering this is now a known issue, the mouse is a little over 2 weeks old, and to add insult to injury I have to pay for an obvious defect with this product to get replaced. I've been with EVGA for just over 14yrs and 110% have stuck with you guys for the amazing customer service and product backing you've provided. Just really disappointed this go around, over a mouse of all things.
Hi Sniper, we can provide a label for any RMA needed within the first 30 days of purchase. I've requested the label for your RMA, and you should receive a sperate email from UPS, not EVGA directly, sometime in the next 24 hours with that prepaid label.
I'm having the same issue, we are a reseller and had several of these ordered along with power supplies, gpus and etc. We had a spare X20 from the order that was sitting around. I've been using it less than about a month maybe more and the scroll wheel stopped working. I attempted to RMA but the only thing I'm allowed to RMA through the process is the Power supplies. Weird even though I got GPU's too.
Can we RMA this and get it repaired or replaced?
Contact EVGA directly.
I checked the entire site there is no contact email for them or rma email. :(
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piggradio
Superclocked Member
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Re: X20 scroll wheel stops working.
2024/03/28 12:27:32
(permalink)
I hate to bring you bad news, but I've had 2 EVGA X20 mice and one EVGA X17 mouse all have this identical problem. It's a defect and your replacement will do the exact same thing, sadly. For me, it wasn't worth the cost of RMA from Canada, and I know the replacement will fail within a short time too. It's sad and hard to accept because for many years EVGA set the benchmark in customer service. I feel for you and wish you all the best, but personally I won't invest another cent in one of these mice.
Associate Code XX95PJN1T76IONP for discounts at the EVGA store. Thanks to anyone who uses it.
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skyline090
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Re: X20 scroll wheel stops working.
2024/03/28 12:34:18
(permalink)
daedalusteks
rjohnson11
daedalusteks
EVGATech_MatthewC
Sniper Good evening, I've already started the RMA process for my X20 but I do find it a little ridiculous that just after a week of use my mouse has scroll issues and now you want me to pay to ship it to you for replacement. Really disappointed this go around with the RMA process, considering this is now a known issue, the mouse is a little over 2 weeks old, and to add insult to injury I have to pay for an obvious defect with this product to get replaced. I've been with EVGA for just over 14yrs and 110% have stuck with you guys for the amazing customer service and product backing you've provided. Just really disappointed this go around, over a mouse of all things.
Hi Sniper, we can provide a label for any RMA needed within the first 30 days of purchase. I've requested the label for your RMA, and you should receive a sperate email from UPS, not EVGA directly, sometime in the next 24 hours with that prepaid label.
I'm having the same issue, we are a reseller and had several of these ordered along with power supplies, gpus and etc. We had a spare X20 from the order that was sitting around. I've been using it less than about a month maybe more and the scroll wheel stopped working. I attempted to RMA but the only thing I'm allowed to RMA through the process is the Power supplies. Weird even though I got GPU's too.
Can we RMA this and get it repaired or replaced?
Contact EVGA directly.
I checked the entire site there is no contact email for them or rma email. :(
I would call EVGA as opposed to emailing them. https://www.evga.com/about/contactus/
Custom loop w/EK blocks - 12900k, 4090 FE, z690 Apex, G.Skill DDR5 6600 c32, EVGA 1000 P6, Lian Li O11D XL
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Bengali Saiyan
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Re: X20 scroll wheel stops working.
2024/09/17 13:41:28
(permalink)
Hi all, I hope everyone is well. I have had the EVGA X20 Gaming Mouse since July 2023 and primarily use this for my work as a tech consultant, so I don't use all controls to the max. Unfortunately, a few months ago the scroller wheel is no longer working as somehow the scroll restriction has gone, just rolls like a fidget spinner! You can press the scroll, which activates the auto scroll, but this feature isn't efficient for my line of work and require the manual scroller to work. Looking at this forum post, it seems this is a common issue and don't seem to have a straightforward resolution. Can Customer Service reach out and advise the best cause of action to address this please? Thanks! Kind regards, --- Bengali Saiyan.
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bdary
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Re: X20 scroll wheel stops working.
2024/09/17 13:51:53
(permalink)
Bengali Saiyan Hi all, I hope everyone is well. I have had the EVGA X20 Gaming Mouse since July 2023 and primarily use this for my work as a tech consultant, so I don't use all controls to the max. Unfortunately, a few months ago the scroller wheel is no longer working as somehow the scroll restriction has gone, just rolls like a fidget spinner! You can press the scroll, which activates the auto scroll, but this feature isn't efficient for my line of work and require the manual scroller to work. Looking at this forum post, it seems this is a common issue and don't seem to have a straightforward resolution. Can Customer Service reach out and advise the best cause of action to address this please? Thanks! Kind regards, --- Bengali Saiyan.
This is a user based Forum so EVGA's tech support or customer service isn't always looking in here. It's best to contact them if you need their assistance. https://www.evga.com/about/contactus/
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Bengali Saiyan
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Re: X20 scroll wheel stops working.
2024/09/17 14:31:05
(permalink)
bdary This is a user based Forum so EVGA's tech support or customer service isn't always looking in here. It's best to contact them if you need their assistance.
Thank you! ππ
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bdary
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Re: X20 scroll wheel stops working.
2024/09/18 07:18:20
(permalink)
Bengali Saiyan
bdary This is a user based Forum so EVGA's tech support or customer service isn't always looking in here. It's best to contact them if you need their assistance.
Thank you! ππ
You're welcome. Happy to help.
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EVGATech_ChrisB
EVGA Tech Support
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Re: X20 scroll wheel stops working.
2024/09/20 09:35:39
(permalink)
If anyone needs help with their product then please contact us at Support@EVGA.com so we can work with you. Bengali Saiyan
bdary This is a user based Forum so EVGA's tech support or customer service isn't always looking in here. It's best to contact them if you need their assistance.
Thank you! ππ
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MoarContent
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Re: X20 scroll wheel stops working.
2024/09/28 08:39:04
(permalink)
Well just had my second scroll wheel go out in about 1 year and 2 weeks on my X20... Its sad that what is a generally great mouse has such a fatal flaw. Does anyone know what the underlying issue is? Engineering flaw or manufacturing flaw? After reading forums it seems like a very pervasive issue for the X mice.
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