First off, let me say that your product registration shouldn't be necessary for things purchased *FROM* you. It should already be in my list since I bought it
under my account directly off your website.
 
Secondly, the scroll wheel just stopped working?
 
Uhm....Shoddy hardware and I won't recommend it.
 
It's a nice mouse except for that.
 
 

The wheel moves..the screen doesn't..it's like the sensor is dead.
 
 

Had my X20 mouse a whole 28 days before the wheel decided to call it quits this morning. Spins freely with nothing stopping it and of course doesn't scroll. I should have known not to buy peripherals from a GPU manufacturer. Not worth the time or effort to return. Back to my trusty Logitech M510.

EVGATech_MatthewC
If you are having issues with your mouse wheel not scrolling the page, please contact support so we can assist with an RMA replacement. It looks like transdogmifier and kaminski111 have already had their mice replaced. jaxstarke99, I've sent you an email so we can assist you.

Good afternoon, I have the same situation, the scroll on the mouse stopped working, there is no effect. But I bought the mouse when I was in the United States, at the moment I am in Russia. Can you tell me how to fix my mouse?
Thank you.

Sniper
Good evening,
 
I've already started the RMA process for my X20 but I do find it a little ridiculous that just after a week of use my mouse has scroll issues and now you want me to pay to ship it to you for replacement. Really disappointed this go around with the RMA process, considering this is now a known issue, the mouse is a little over 2 weeks old, and to add insult to injury I have to pay for an obvious defect with this product to get replaced.  
 
I've been with EVGA for just over 14yrs and 110% have stuck with you guys for the amazing customer service and product backing you've provided. Just really disappointed this go around, over a mouse of all things.   

Hi Sniper, we can provide a label for any RMA needed within the first 30 days of purchase. I've requested the label for your RMA, and you should receive a sperate email from UPS, not EVGA directly, sometime in the next 24 hours with that prepaid label.

Hi guys! I can't create a new topic, I wrote a repair manual! Suitable for those whose mouse is not under warranty. 
 
docs[DOT]google[DOT]com/document/d/12aOMJw7NAXwXU55Wnyp5VFz5tpXm7JjPdL59xc5CQ2A\
 
In Russian, but you can use Google translator.

Hi Darkrelic589,
 
I see that you have started the RMA for the mouse and the RMA has been approved. You will have received an approval e-mail for how to proceed with the RMA. If you have any issues or questions with the RMA you can call us at 888-881-3842 and we have phone support M~F from 9AM to 6PM Pacific time.
 

Darkrelic589
I am having this same issue with my X20, the scroll just stopped working and I was in the middle of playing a game.  I won the mouse and keyboard in the 23rd anniversary stream, I am assuming I can still RMA, but will I need to pay shipping cost for them to ship me a new one and to send this one back to them?

w3bbo10
Mine has stopped working too. Well, its intermittent. It appears to be the rubber 'grip' is sliding around the plastic internal wheel resulting in no detection of the wheel movement and thus no on screen movement.

There is a youtube video link on this X17 thread about the loose rubber grip:  https://forums.evga.com/Loose-scroll-wheel-ring-on-X17-m3535126.aspx.  

Hooly crap, so this is jsut a thing and obviously acomplete horrific design flaw. I kept on having issues doing an RMA for a few products and support tried to ehlp via emails. However, my mother passed and I wasn't up to doing any of it. I've been using a cheapass wireless ballistic mouse and it's been working 10 monnnths longer than the X20 lasted in iot's first month. Well, that explains why they are selling dirt cheap everwhere for $17.95. I wound up ordering 2 of them. It' just seemed a lot easier than packaging and writing and what not. Now I got 2 RTX3090 that both have the same fan non working issues and 2 PSU that are the same that both don't work. I'm finally realizing that something else going may be going with the product line that I wasn't aware of till I saw these posts..Quality Control...

daedalusteks

EVGATech_MatthewC

Sniper
Good evening,
 
I've already started the RMA process for my X20 but I do find it a little ridiculous that just after a week of use my mouse has scroll issues and now you want me to pay to ship it to you for replacement. Really disappointed this go around with the RMA process, considering this is now a known issue, the mouse is a little over 2 weeks old, and to add insult to injury I have to pay for an obvious defect with this product to get replaced.  
 
I've been with EVGA for just over 14yrs and 110% have stuck with you guys for the amazing customer service and product backing you've provided. Just really disappointed this go around, over a mouse of all things.   

Hi Sniper, we can provide a label for any RMA needed within the first 30 days of purchase. I've requested the label for your RMA, and you should receive a sperate email from UPS, not EVGA directly, sometime in the next 24 hours with that prepaid label.

I'm having the same issue, we are a reseller and had several of these ordered along with power supplies, gpus and etc. We had a spare X20 from the order that was sitting around. I've been using it less than about a month maybe more and the scroll wheel stopped working. I attempted to RMA but the only thing I'm allowed to RMA through the process is the Power supplies. Weird even though I got GPU's too.

Can we RMA this and get it repaired or replaced?

Contact EVGA directly. 

rjohnson11

daedalusteks

EVGATech_MatthewC

Sniper
Good evening,
 
I've already started the RMA process for my X20 but I do find it a little ridiculous that just after a week of use my mouse has scroll issues and now you want me to pay to ship it to you for replacement. Really disappointed this go around with the RMA process, considering this is now a known issue, the mouse is a little over 2 weeks old, and to add insult to injury I have to pay for an obvious defect with this product to get replaced.  
 
I've been with EVGA for just over 14yrs and 110% have stuck with you guys for the amazing customer service and product backing you've provided. Just really disappointed this go around, over a mouse of all things.   

Hi Sniper, we can provide a label for any RMA needed within the first 30 days of purchase. I've requested the label for your RMA, and you should receive a sperate email from UPS, not EVGA directly, sometime in the next 24 hours with that prepaid label.

I'm having the same issue, we are a reseller and had several of these ordered along with power supplies, gpus and etc. We had a spare X20 from the order that was sitting around. I've been using it less than about a month maybe more and the scroll wheel stopped working. I attempted to RMA but the only thing I'm allowed to RMA through the process is the Power supplies. Weird even though I got GPU's too.

Can we RMA this and get it repaired or replaced?

Contact EVGA directly. 

 
I checked the entire site there is no contact email for them or rma email. :(

daedalusteks

rjohnson11

daedalusteks

EVGATech_MatthewC

Sniper
Good evening,
 
I've already started the RMA process for my X20 but I do find it a little ridiculous that just after a week of use my mouse has scroll issues and now you want me to pay to ship it to you for replacement. Really disappointed this go around with the RMA process, considering this is now a known issue, the mouse is a little over 2 weeks old, and to add insult to injury I have to pay for an obvious defect with this product to get replaced.  
 
I've been with EVGA for just over 14yrs and 110% have stuck with you guys for the amazing customer service and product backing you've provided. Just really disappointed this go around, over a mouse of all things.   

Hi Sniper, we can provide a label for any RMA needed within the first 30 days of purchase. I've requested the label for your RMA, and you should receive a sperate email from UPS, not EVGA directly, sometime in the next 24 hours with that prepaid label.

I'm having the same issue, we are a reseller and had several of these ordered along with power supplies, gpus and etc. We had a spare X20 from the order that was sitting around. I've been using it less than about a month maybe more and the scroll wheel stopped working. I attempted to RMA but the only thing I'm allowed to RMA through the process is the Power supplies. Weird even though I got GPU's too.

Can we RMA this and get it repaired or replaced?

Contact EVGA directly. 

 
I checked the entire site there is no contact email for them or rma email. :(

I would call EVGA as opposed to emailing them.
 
https://www.evga.com/about/contactus/

Bengali Saiyan
Hi all,
I hope everyone is well.
I have had the EVGA X20 Gaming Mouse since July 2023 and primarily use this for my work as a tech consultant, so I don't use all controls to the max. Unfortunately, a few months ago the scroller wheel is no longer working as somehow the scroll restriction has gone, just rolls like a fidget spinner! You can press the scroll, which activates the auto scroll, but this feature isn't efficient for my line of work and require the manual scroller to work. Looking at this forum post, it seems this is a common issue and don't seem to have a straightforward resolution.
 
Can Customer Service reach out and advise the best cause of action to address this please? Thanks!
 
Kind regards,
---
Bengali Saiyan.

This is a user based Forum so EVGA's tech support or customer service isn't always looking in here.  It's best to contact them if you need their assistance.  https://www.evga.com/about/contactus/
 

Bengali Saiyan

bdary
 
This is a user based Forum so EVGA's tech support or customer service isn't always looking in here.  It's best to contact them if you need their assistance. 
 

Thank you! 🙂👍

You're welcome. Happy to help.

Well just had my second scroll wheel go out in about 1 year and 2 weeks on my X20...
Its sad that what is a generally great mouse has such a fatal flaw. Does anyone know what the underlying issue is? Engineering flaw or manufacturing flaw?
After reading forums it seems like a very pervasive issue for the X mice.