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Helpful ReplyHot!Update 11/9/16 with NEW BIOS - EVGA GeForce GTX 1080/1070/1060 PWM Temperature Update

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thebluedino
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/05 11:48:11 (permalink)
Is there any official info about what customers with backplate-less ACX 3.0 cards should do? I've got a 1070 SC Black Edition.
I'd sent a message to customer service earlier when this issue first became known but the reply just indicated that I was eligible for thermal pads but there were no plans to sell backplates at this time. 
Since the thermal pad's function is to transfer heat from the chips to the heatsink (in this case the front/backplates) I'm assuming installing the back-side thermal pads wouldn't be applicable without a backplate. 
Should installing the front-side thermal pads and updating the firmware be sufficient or will i still be at risk for possible VRM issues in worst case heavy-use situations?
I personally wish EVGA would run off a few extra backplates and offer them for sale... but then again I'm just kinda kicking myself for choosing the black edition for color scheme purposes and opting out of a backplate 
  
Silencio
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/05 11:54:01 (permalink)
how long does it normally take to update the bios?? it's been 10min and im still getting black screen. 
libneon
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/05 12:02:01 (permalink)
Silencio
how long does it normally take to update the bios?? it's been 10min and im still getting black screen. 




It's pretty much instant...something went wrong or maybe your monitor didn't detect the signal after the update.
splurge909
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/05 12:21:00 (permalink)
Does anybody here have the special update for AMD users? I keep emailing support and I still haven't got a reply back. If you can help it'll be much appreciated.
Stoltzman1972
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/05 12:51:35 (permalink)
Has anyone actually measured the temperature of VRM on 1070 ftw? it's not supposed to be as hot as 1080, or am i wrong?
All i've seen so far is a measurements of 1080 from gamernexus.
Just asking this before i jump into actions.. i am totally comfortable with modding my hardware, except i am going to have to use my own thermal pads. Where i live (Russia) - i dont think RMA is an easy option (i heard it is possible, but involves paying for shipping to Europe), so as getting pads from EVGA, but a store i bought my card offers 36 months warranty which i am definitely gonna lose once i crack my card open.
post edited by Stoltzman1972 - 2016/11/05 13:01:17
the_Scarlet_one
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/05 12:57:48 (permalink)
splurge909
Does anybody here have the special update for AMD users? I keep emailing support and I still haven't got a reply back. If you can help it'll be much appreciated.


Hi splurge, EVGA is working to get the error caused by AMD bosrds fixed. Do you have any friends with an Intel board by any chance? If you do, and they have 15 minutes, you could utilize their board to flash your gpu.
z1nonly
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/05 13:11:29 (permalink)
thebluedino
Is there any official info about what customers with backplate-less ACX 3.0 cards should do? I've got a 1070 SC Black Edition.

 
<Not an official, but I think the back plate (without thermal pads) is one of two issues causing the heat. 
 
1) I think EVGA went after the "quietest card" title too hard. I have not heard anyone question the ACX's ability to cool the GPU, but the original settings allowed the GPU to get into the 80's with it's crazy low (and quiet) RPM's. With the new BIOS, my card never broke 70C when running the Furmark torture test.....and it's still one of the quietest fan-cards I have heard. (although not as quiet as the original BIOS.)
 
2) The cards with back plates and no pads have what amounts to an engineered oven-cooker trapping heat on the back of the card.
 
All the ACX cards have (or had) the first problem. The second, and I think more serious problem, is limited to cards with back plates. 
 
warrentheo
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/05 13:14:48 (permalink)
My question is about the thermal pads? I ordered them as soon as the link was available,  and I think I have some decent thermal paste to clean the card and replace the paste with...
The thermal pads still have not shipped out though, what is the rough ETA on those?  I know I won't get a real anwer, but I am asking what order of magnitude of time do I need to wait? few more days? few more weeks? few more months?...
Are Advanced RMA's (don't mind putting up a hold for one) a better option to get the issue fixed?
All new cards after 11/01/2016 are shipping with the new bios update for the fan curve (even though for my card it is still listed as "Comming Soon ®" still, so theoretically the bios doesn't exist yet even though they say they are shipping cards the include it), but does that also mean that all cards shipped out after 11/01/2016 include the thermal pads as well automatically and from now on?  Does that make an RMA the fastest option? or does this mean than waiting a month for the pads to ship and then installing them myself the better option? (an option for computer nerds like me, but not for everyone that purchased this card...)
 
I have always run with a custom fan "curve" (read line) from 0% @ 1 degree above ambient room straight to 100% at 80°C, and so I am not all that worried about bios update.
And I am not actually all that worked up about all this, except that it is preventing me from even trying to do the stuff I bought this card for, and the light of the recent Samsung issues, makes me mildly worried that not immediately shipping the card back will result in my house burning down :-P
 
If you don't want that sort of negative company association, be liberal with the complete answers, and remove the issue completely as soon as possible so your company can put this behind you...
thebluedino
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/05 13:22:58 (permalink)
z1nonly
thebluedino
Is there any official info about what customers with backplate-less ACX 3.0 cards should do? I've got a 1070 SC Black Edition.

 
<Not an official, but I think the back plate (without thermal pads) is one of two issues causing the heat. 
 
 



That's kinda what I was hoping. My card sits in the path of 2 Noctua Industrial 140mm fans so the back of the PCB gets a lot of air circulation. Plus I work too much and only get to game like an hour a day if I'm lucky so I doubt I'll be cooking anything
the_Scarlet_one
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/05 13:24:00 (permalink)
warrentheo
My question is about the thermal pads? I ordered them as soon as the link was available,  and I think I have some decent thermal paste to clean the card and replace the paste with...
The thermal pads still have not shipped out though, what is the rough ETA on those?  I know I won't get a real anwer, but I am asking what order of magnitude of time do I need to wait? few more days? few more weeks? few more months?...
Are Advanced RMA's (don't mind putting up a hold for one) a better option to get the issue fixed?
All new cards after 11/01/2016 are shipping with the new bios update for the fan curve (even though for my card it is still listed as "Comming Soon ®" still, so theoretically the bios doesn't exist yet even though they say they are shipping cards the include it), but does that also mean that all cards shipped out after 11/01/2016 include the thermal pads as well automatically and from now on?  Does that make an RMA the fastest option? or does this mean than waiting a month for the pads to ship and then installing them myself the better option? (an option for computer nerds like me, but not for everyone that purchased this card...)
 
I have always run with a custom fan "curve" (read line) from 0% @ 1 degree above ambient room straight to 100% at 80°C, and so I am not all that worried about bios update.
And I am not actually all that worked up about all this, except that it is preventing me from even trying to do the stuff I bought this card for, and the light of the recent Samsung issues, makes me mildly worried that not immediately shipping the card back will result in my house burning down :-P
 
If you don't want that sort of negative company association, be liberal with the complete answers, and remove the issue completely as soon as possible so your company can put this behind you...


EVGA has directly acknowledged that they are shipping the pads out as soon as they receive them. I think the first shipment went out around Monday or Tuesday of this week, and they were now waiting on more thermal pads to arrive so they can ship them out. I can not give any sort of actual timeline, but it will take time for them to get enough pads cut to the correct sizes and then shipped out.
z1nonly
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/05 13:29:38 (permalink)
thebluedino
z1nonly
thebluedino
Is there any official info about what customers with backplate-less ACX 3.0 cards should do? I've got a 1070 SC Black Edition.

 
<Not an official, but I think the back plate (without thermal pads) is one of two issues causing the heat. 
 
 



That's kinda what I was hoping. My card sits in the path of 2 Noctua Industrial 140mm fans so the back of the PCB gets a lot of air circulation. Plus I work too much and only get to game like an hour a day if I'm lucky so I doubt I'll be cooking anything




 
I started a thread showing the hottest spot on the back of my SC Black 1070 (no back plate) at 84C when running Furmark with the new BIOS. There is another thread where someone used FLIR on the same card and was also in the 80's. I would consider the new BIOS or at least a custom fan curve though. I think the original BIOS kept the non-back-plate cards "in spec" but let them get unnecessarily hot in the name of a "quiet card". 
 
 
 
thebluedino
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/05 13:35:55 (permalink)
z1nonly
 
 
I started a thread showing the hottest spot on the back of my SC Black 1070 (no back plate) at 84C when running Furmark with the new BIOS. There is another thread where someone used FLIR on the same card and was also in the 80's. I would consider the new BIOS or at least a custom fan curve though. I think the original BIOS kept the non-back-plate cards "in spec" but let them get unnecessarily hot in the name of a "quiet card". 
 

 
Yeah I plan on doing the bios update shortly and applying the front thermal pads when they come in.  
leorcm
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/05 14:15:08 (permalink)
I live in Rio de Janeiro. In the summer we got 40..45ºc. How can i calm down when i read that EVGA Furmark Test was running on 30ºc and called "extreame" temperatures? Do i have a problem? (ironic)
Mc3ain
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/05 14:22:53 (permalink)
I got an email for the AMD update today. Sent request a few days ago. It didn't work for me though. Had to plug card into an old Intel system to update it
darkheran
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/05 14:38:00 (permalink)
leorcm
I live in Rio de Janeiro. In the summer we got 40..45ºc. How can i calm down when i read that EVGA Furmark Test was running on 30ºc and called "extreame" temperatures? Do i have a problem? (ironic)



40-45C is your outdoor temperature. As long as you aren't running it outdoors then those temps aren't your ambient. 

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libneon
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/05 15:01:14 (permalink)
darkheran
leorcm
I live in Rio de Janeiro. In the summer we got 40..45ºc. How can i calm down when i read that EVGA Furmark Test was running on 30ºc and called "extreame" temperatures? Do i have a problem? (ironic)



40-45C is your outdoor temperature. As long as you aren't running it outdoors then those temps aren't your ambient. 




Not everyone has air conditioning...it may be even hotter inside.
darkheran
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/05 15:13:47 (permalink)
libneon
darkheran
leorcm
I live in Rio de Janeiro. In the summer we got 40..45ºc. How can i calm down when i read that EVGA Furmark Test was running on 30ºc and called "extreame" temperatures? Do i have a problem? (ironic)



40-45C is your outdoor temperature. As long as you aren't running it outdoors then those temps aren't your ambient. 




Not everyone has air conditioning...it may be even hotter inside.



Thats for the person who asked to answer. I based my statement on actual research such as https: //www.tripadvisor.com/Travel-g303506-s208/Rio-De-Janeiro:Brazil:Weather.And.When.To.Go.html Don't assume im just being ignorant.

EDIT: Since someone seems to have a problem understanding simple statements. If any user has no AC and indeed they intended to say their indoor temp was 40-45C on average then yes they should be worried. Quite frankly id be worried about any thermally sensitive device of my own under such conditions. Perhaps those who like to pester and interject someones attempt to help can move along now.




post edited by darkheran - 2016/11/05 16:21:46

Case: Full Tower Thermaltake Armor Revo
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super_newbie_pro
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/05 15:21:42 (permalink)
Hello.
08G-P4-5173-KR - EVGA GeForce GTX 1070 SC ACX 3.0 Black Edition - Primary BIOS (86.04.50.00.72)
I have a problem... Card and fans are ok on windows 10 x64 and 175.70 drivers, on the office. i work on different software, lightroom, word / outlook / no problem.
But if :
- I lunch Battlefield 3 ; fans go to the max speed !!! I stop the game, fans dont stop, they are to the max. I control temp ; 28° with speccy. I say ; oh what that, speccy i lunch GPU monitoring widget : 28/29° but 0rpm for fans indicate. What ? 0rpm ? i stop this widget, i download EVGA PrecisionX ; its on auto for fans, i remove auto, and select 0% ; fans are always on max speed. I select 50% , fans are always at 100 % !!!
I say what that, i shut down my computer. And relunch it ; fans are now ok.
After that, i say, maybe it was a little problem ? I want test again. I lunch again Battlefield 3 for 15s ingame and exit ; fans go to the max speed !!! fans dont stop, they are to the max. I control temp, she down 50°, 40°, 30° ok... but fans are on max speed again ; I control again with GPU monitoring widget : 30° but 0rpm for fans indicate. i stop this widget, i download MSI afterburner and look the monitoring ; 0% fans. My fans work on max speed. I move on manualy and setting 50% ; but fans are always on the max speed. I uninstall MSI afterburner.
i shut down again my computer. And relunch it ; fans are again now after this reboot.
I am on the office, fans speed is ok, its the silence. I lunch EVGA PrecisionX ; and remove auto Fan speed on the left. Fans speed of the card move on to the max speed !!! I select 0%, 50% and apply, but fans speed dont apply that and work to the max. Now i write you to know what the is that ? I need reboot my computer to have silence ! The problem come from your new Bios ? Or its the card need go back to EVGA to be inspected / setting / repear ?


EDIT ; i test with lunch of AIDA64 Extrem , i lunch EVGA PrecisionX, and select manual speed fan to 40%, fans speed go to the max and AIDA64 Extrem indicate 0RPM (0%) 
post edited by super_newbie_pro - 2016/11/05 15:29:48
libneon
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/05 15:27:54 (permalink)
darkheran
libneon
darkheran
leorcm
I live in Rio de Janeiro. In the summer we got 40..45ºc. How can i calm down when i read that EVGA Furmark Test was running on 30ºc and called "extreame" temperatures? Do i have a problem? (ironic)



40-45C is your outdoor temperature. As long as you aren't running it outdoors then those temps aren't your ambient. 




Not everyone has air conditioning...it may be even hotter inside.



Thats for the person who asked to answer. I based my statement on actual research such as https: //www.tripadvisor.com/Travel-g303506-s208/Rio-De-Janeiro:Brazil:Weather.And.When.To.Go.html Don't assume im just being ignorant.




I don't even know what you're saying.
 
Flemidra
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/05 15:42:01 (permalink)
Hello im kinda new on this forums, i own an EVGA GTX 1080 FTW (08G-P4-6286-KR) and im really upset with evga tech support performance, while i was trying to update my Bios card and i couldnt because i own an AMD MOBO, i contacted EVGA Support and after 2 or 3 days they just reply something that does not help at all.
"
1) Disable graphics card driver in Device Manager.
2) Reboot PC.
3) Execute update.exe.
4) Press "y" for yes.
5) Enable graphics card driver in Device Manager.
6) Reboot PC."
After trying that im still unable to update my bios so my questions are. Why the tech support is so slow? Why AMD Mobo keep getting left apart? Where is coming out the NO VENDOR Fix that EVGA knows about it since the release of the graphic cards? AND WHY WE MUST BE BEGGING FOR HELP ANY TIME YOU GET SOMETHING WRONG? Thats not right. For example speaking of the NO VENDOR PROBLEM If you have a problem with your graphic cards then dont make features of the precission X only for EVGA cards users because the peoples that uses AMD and bought an EVGA graphic card are left out.  So im not asking for a favor, im not asking for free money, im just asking is for a decent support for what i bought. 
Methodical M
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/05 15:50:37 (permalink)
This is correct ? Mine is 1080 FTW 6286

darkheran
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/05 15:52:27 (permalink)
Methodical M
This is correct ? Mine is 1080 FTW 6286




Looks good to me

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Secondary Drive: Now my primary, old primary died
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jimmy62380
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/05 15:57:04 (permalink)
you know if we have the thermal paste to the chip when we recevont our heat pad?
darkheran
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/05 16:01:36 (permalink)
jimmy62380
you know if we have the thermal paste to the chip when we recevont our heat pad?



Are you asking if you need to remove the old thermal paste and put new thermal paste on when you install the thermal pads? You don't have to but they recommend that you do as it states in the instructions.. 

http:// www.evga.com/thermalmod/thermal_pad_mod_installation_guide.pdf




post edited by darkheran - 2016/11/05 16:04:20

Case: Full Tower Thermaltake Armor Revo
Mobo: Gigabyte GA-X79-UP4 
CPU: i7 3820 @3.60 with Corsair H60 Liquid Cooling 
RAM: 16GB ADATA Gaming Series DDR3 Quad Channel 2133Mhz
GPU: EVGA Geforce GTX 1070 SC ACX 3.0
PSU: Corsair HX1050
Primary Drive: 1TB Western Digital Black WD1003FZEX
Secondary Drive: Now my primary, old primary died
OS: Windows 10 64bit Home Premium
emsir
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/05 16:02:24 (permalink)
Silencio
how long does it normally take to update the bios?? it's been 10min and im still getting black screen. 


It takes about 20 seconds to update the bios. You have picked the wrong bios. Be carefull to pick the right bios for your card (Primary or Secondary for cards with 2 bios) . There are different numbers like 6727 KR (GTX 1070 FTW) If you pick the wrong bios your screen will go black and maybe your card will be broken . If you don't know how to update or don't know which bios to choose, send your card to EVGA and get a new card with updated bios and thermo pad. You should read the posts about what to do if you run into problems.
DeathAngel74
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/05 16:05:58 (permalink)
they are sending 5W/mK out with pads.

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Motherboard: ASUS ROG STRIX X299-E GAMING | Processor: Intel® Core™ i7-7820x | Memory Channels#1 and #3: Corsair Vengeance RGB 4x8GB DDR4 DRAM 3200MHz | Memory Channels#2 and #4: Corsair Vengeance LPX Black 4x8GB DDR4 DRAM 3200 MHz | GPU: eVGA 1080 TI FTW3 Hybrid | PhysX: eVGA 1070 SC2 | SSD#1: Samsung 960 EVO 256GB m.2 nVME(Windows/boot) | SSD#2&3: OCZ TRION 150 480GB SATAx2(RAID0-Games) | SSD#4: ADATA Premier SP550 480GB SATA(Storage) | CPU Cooler: Thermaltake Water 3.0 RGB 360mm AIO LCS | Case: Thermaltake X31 RGB | Power Supply: Thermaltake Toughpower DPS G RGB 1000W Titanium | Keyboard: Razer Ornato Chroma | Mouse: Razer DeathAdder Elite Chroma | Mousepad: Razer Firefly Chroma | Operating System#1: Windows 7 SP1 Ultimate X64 | Operating System#2: Linux Mint 18.2 Sonya (3DS Homebrew/Build Environment)
emsir
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/05 16:07:02 (permalink)
jimmy62380
you know if we have the thermal paste to the chip when we recevont our heat pad?


Be patient, it could take a while recieving the thermo pad. And you will get thermal paste as well in the package. I think you should expect 2-3 weeks for delivery.
splurge909
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/05 16:30:26 (permalink)
I actually don't know anyone with Intel, and i did get the special update just recently. thanks.
the_Scarlet_one
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/05 17:11:02 (permalink)
splurge909
I actually don't know anyone with Intel, and i did get the special update just recently. thanks.


Good to hear bud. Let us know how it goes. please?
TheGuz4L
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/05 17:57:08 (permalink)
So I got my Thermal Mod today and installed it. Obviously it didn't come with the memory pads since mine shipped before that debacle.

HOWEVER, I checked as best as I could and the memory pads seemed to be hitting the chips. I didn't open it to completely check but there were no gaps that I could see. Brandon shipped me the pads for memory today. I'll check it again when I get them.

As for the mod install, the fan wire that sits at the end of the device is impossible to get off. I almost broke the clip trying. I gave up and just did the mod without disconnecting it. Seriously be careful doing this. The side fan connector was easy to remove however.

Temps are, the same on the core so that means I did it right I think. Time will tell.
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