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Helpful ReplyHot!Update 11/9/16 with NEW BIOS - EVGA GeForce GTX 1080/1070/1060 PWM Temperature Update

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darkheran
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/04 16:09:59 (permalink)
 
GFAFS
 

I did clarified what i wanted multiple times in the thread and in my ticket, never got an answer by an EVGA Official in the Thread nor in PM's (or i missed it somehow,so be kind to show it to me), in the ticket i got an Bot answer - Giving me the howto RMA...or was it a woman?! and nothing on the points i insisted on, to which i replied, insisting again on my basics demands, till today nothing (4 days).
Now that was the first part.
 
For the fear-mongering part, to which i answered already, i'm sharing facts, it's a forum after all.
 
You said, EVGA have admitted their mistakes?, no they did not and will not. I also stated this in one of my post.
Again about the "optional" as i said in one of my post (again), if it really is, one is entitled to not make any of it (Which is my position right now) - and the card will surely die prematurely. (back to the part where EVGA did not admitted the mandatory situation).
 
Next we have the RMA part, which is pretty much summed up in the first part. Also my big fuss as you said, is not a threat, just a another fact, i'll ask a refund, depending on the way the ticket is handled.
 
If it has to come to the refund, of course, THEN, i'll have nothing to do here anymore and move along. I wll add that if you can't coop with my positions, you still have the option to close your eyes.
 
Yes, i wish the same thing, a real solution and quick.



As has been stated, your "facts" are not facts they are your opinions that the fixes do not work. While the studies from various sources maintain that they do. The only thing you have clarified is exactly what I stated in my last response to you. That you are not happy with the solution you have been offered and that you are awaiting a response and until you have received one will continue to pester everyone. End point. And you are now on ignore for the remainder of this dicussion as you refuse all help/advice that has been offered to you. Good day.
 
post edited by darkheran - 2016/11/04 16:12:07

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Aristoc69
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/04 16:12:47 (permalink)
normally what should happen is you take your card to the store and the store gives you a new card. that is what the company should offer. you shouldn't need a receipt as it is obvious what brand and card you have.  this would be truly standing behind the products and respecting the customers. RMA with a credit card really is not the best way to deal with this. neither is repairing your own card. 
darkheran
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/04 16:14:38 (permalink)
Aristoc69
normally what should happen is you take your card to the store and the store gives you a new card. that is what the company should offer. you shouldn't need a receipt as it is obvious what brand and card you have.  this would be truly standing behind the products and respecting the customers. RMA with a credit card really is not the best way to deal with this. neither is repairing your own card. 



You can choose the normal RMA method but will be without a card for some time. But you will not have to provide a credit card hold in that case.

Case: Full Tower Thermaltake Armor Revo
Mobo: Gigabyte GA-X79-UP4 
CPU: i7 3820 @3.60 with Corsair H60 Liquid Cooling 
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GPU: EVGA Geforce GTX 1070 SC ACX 3.0
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Primary Drive: 1TB Western Digital Black WD1003FZEX
Secondary Drive: Now my primary, old primary died
OS: Windows 10 64bit Home Premium
GFAFS
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/04 16:28:57 (permalink)
darkheran

As has been stated, your "facts" are not facts they are your opinions that the fixes do not work. While the studies from various sources maintain that they do. The only thing you have clarified is exactly what I stated in my last response to you. That you are not happy with the solution you have been offered and that you are awaiting a response and until you have received one will continue to pester everyone. End point. And you are now on ignore for the remainder of this dicussion as you refuse all help/advice that has been offered to you. Good day.
 




The sources i have states otherwise (basic Physic/Thermodynamic being one of many, Physic is everything but an opinion).
We agree on the bold part, that's not so bad. good day.
post edited by GFAFS - 2016/11/04 16:35:12
Aenmond
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/04 16:49:41 (permalink)
EVGA_JacobF
First post updated with 1080/1070 FTW Secondary BIOS and Classified BIOS.

 
Hi. Noob questions: I have a 1080 FTW. If I don't plan to use the Secondary BIOS, should I update it anyway? What are the advantages of the Secondary BIOS?
Millimonger
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/04 16:53:31 (permalink)
I have decided to stay with EVGA despite this recent glitch. I will be receiving my new computer setup with one of the affected cards in about 2 weeks time, hopefully one with factory fixes in place. Would anyone know, if there is any way to identify a card that already has the fixes implemented? I would think the Bios version is relative easy to check - however is there any way to check if the thermal pads are there without prying the card apart?
 
May I suggest you slab a sticker ("Now even more cooler" or something) into the fixed card's boxes for a month or two - no need to change the entire boxes, just give us a small clue while handling the item, that we are receiving the top notch quality item we are used to expect from EVGA.
TrantaLocked
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/04 16:53:51 (permalink)
I'm getting occasional artifacting in videos, not the previous bug with chrome with black pixels, this time it's more of a mess. Started happening after i updated to the latest VBIOS, but not sure if it's because of the VBIOS or something else. 
dexters
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/04 16:55:19 (permalink)
Just want to post something positive here.
 
I installed vBIOS ok for my GTX 1080 FTW but as my card is so new (October purchase) and I wasn't comfortable doing the thermal pad myself, I decided to pull trigger on RMA.
The longest wait was getting through, *2 calls ahead* but once I got through and confirmed my details, I was put on the que for advanced RMA , just waiting for my invoice to be verified.
 
The rep confirmed the RMA card will have thermal pads installed and the  latest vbios flashed.
He also told me the RMA box will come with a self addressed postage paid box for shipment back to EVGA.
 
Up here in Canada, shipping GFX cards as hefty as the 1080 FTW would easily run me $50+ and probably more since the holiday busy season is coming up.  It was a super nice gesture by EVGA to pay for my postage back to them.
 
I also asked about if I'll get new or refurbished and he confirmed I'll get new since my purchase was recent.  Albeit it may come in an RMA box  (hope it's ok for resale in a few years?)
 
Unless the RMA process itself falls apart or something unexpected comes up, I think this is the best customer service I've received.
 
 
I was an EVGA user on my old GTX 260 and went with MSi for the 700 and 900 series.  This whole thermal thing almost moved me away from EVGA, but it may well keep me with them for the 11 series or 12 series card, whenever I choose to upgrade.
 
Thumbs up.  Fingers crossed on smooth RMA for me, but pretty happy so far.
post edited by dexters - 2016/11/04 16:59:18

i7 6700k @4.6 GHZ \ GTX 1080 FTW   \ 16 GB Corsair Vengeance DDR4 \ EVGA Supernova 750 G2 Plus Gold \ Samsung 850 EVO 512GB SSD \ WD Black 2 TB \ Windows 10 
 
 
nehruenerio
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/04 17:03:53 (permalink)
When will the bios update for 86.04.17.00.80 be posted? 
TrantaLocked
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/04 17:04:09 (permalink)
Artifacting isn't the VBIOS. Something else is wrong.
DeathAngel74
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/04 17:07:46 (permalink)
Have you tried the latest nVidia hotfix driver? 375.76?

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libneon
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/04 17:13:50 (permalink)
Since updating the BIOS on my 1070 FTW it looks like the GPU doesn't downclock any more (even when I set it to power saving mode in the nvidia control panel) and the fans are now running all the time? My temp was 32C and the fans were still running...is this normal?
EVGA_JacobF
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/04 17:16:33 (permalink)
Aenmond
EVGA_JacobF
First post updated with 1080/1070 FTW Secondary BIOS and Classified BIOS.

 
Hi. Noob questions: I have a 1080 FTW. If I don't plan to use the Secondary BIOS, should I update it anyway? What are the advantages of the Secondary BIOS?




if you are not using the secondary BIOS, then no need to update it.


EVGA_JacobF
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/04 17:16:46 (permalink)
libneon
Since updating the BIOS on my 1070 FTW it looks like the GPU doesn't downclock any more (even when I set it to power saving mode in the nvidia control panel) and the fans are now running all the time? My temp was 32C and the fans were still running...is this normal?




yes it should, can you ensure all background apps are closed?


EVGA_JacobF
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/04 17:18:15 (permalink)
Stan Wayne
I have a noobie question.
Should I turn the bios switch from 1 to 2 before flashing the bios 2? and vice versa?




yes


Millimonger
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/04 17:19:39 (permalink)
To answer my own question above: if you are unsure whether your new card, purchased after 11/01/2016, will have the thermal pads and bios update installed, you can apparently go to EVGA's quest RMA and enter the s/n of your card there - this should tell you if the mods are needed or if they are already in place. I will update as soon as I receive my new card. Won't be for another two weeks though.
khos2325
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/04 17:21:25 (permalink)
dexters
Just want to post something positive here.
 
I installed vBIOS ok for my GTX 1080 FTW but as my card is so new (October purchase) and I wasn't comfortable doing the thermal pad myself, I decided to pull trigger on RMA.
The longest wait was getting through, *2 calls ahead* but once I got through and confirmed my details, I was put on the que for advanced RMA , just waiting for my invoice to be verified.
 
The rep confirmed the RMA card will have thermal pads installed and the  latest vbios flashed.
He also told me the RMA box will come with a self addressed postage paid box for shipment back to EVGA.
 
Up here in Canada, shipping GFX cards as hefty as the 1080 FTW would easily run me $50+ and probably more since the holiday busy season is coming up.  It was a super nice gesture by EVGA to pay for my postage back to them.
 
I also asked about if I'll get new or refurbished and he confirmed I'll get new since my purchase was recent.  Albeit it may come in an RMA box  (hope it's ok for resale in a few years?)
 
Unless the RMA process itself falls apart or something unexpected comes up, I think this is the best customer service I've received.
 
 
I was an EVGA user on my old GTX 260 and went with MSi for the 700 and 900 series.  This whole thermal thing almost moved me away from EVGA, but it may well keep me with them for the 11 series or 12 series card, whenever I choose to upgrade.
 
Thumbs up.  Fingers crossed on smooth RMA for me, but pretty happy so far.


Sorry to break it to you, but there are no new cards with the fixes being produced, at least not right now. Evga themselves told me that they apply the fix to refurbished cards that they have in stock, and they will not guarantee that you get a new card. FYI I got my card on September 24th, so yeah ...
 
I just wouldn't trust what you were told at this point, and I'd certainly wouldn't give away my new card in the hopes that they send me a new card for replacement. If you're worried about the pads, then install them yourself. At least that way you are sure it is your own new card, and not some refurbished that comes with more problems. 
 
At least that's what I've been told by Evga, otherwise I would have RMA ed my card as well. Can any Evga officials comment on this. Do we get new cards as replacement or not ?
Guest007
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/04 17:23:46 (permalink)
In my opinion you should. If you update it now, even if you're not going to use it, you won't FORGET to update it (I'm great at forgetting stuff myself haha).

I'm fairly new at computers myself, so take it with a grain of salt.
The purpose of dual bios is the ability to easily reset settings if something goes wrong in an overclock.
If you "abuse" your primary bios and it "breaks" you're able to boot up with the secondary one and "revert the primary".
I own a 1070 FTW myself and it's both my first premium card and first dual bios card.
At least for this card, I think, the Slave bios enables higher OC potential - If I recall correct the slave bios can use a higher power target, or something or other..

Yeah if it isn't obvious, I'm not overclocking yet (or experienced with it) - BUT SOON! 

Edit:
Or just listen to Jacob, and don't update it at all :p
You will be fine, not having it updated :) Especially if you're not going to use it.

Aenmond
Hi. Noob questions: I have a 1080 FTW. If I don't plan to use the Secondary BIOS, should I update it anyway? What are the advantages of the Secondary BIOS?



post edited by Guest007 - 2016/11/04 17:26:01
Aenmond
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/04 17:34:38 (permalink)
Aenmond
Hi. Noob questions: I have a 1080 FTW. If I don't plan to use the Secondary BIOS, should I update it anyway? What are the advantages of the Secondary BIOS?


EVGA_JacobF
if you are not using the secondary BIOS, then no need to update it.


Guest007
In my opinion you should. If you update it now, even if you're not going to use it, you won't FORGET to update it (I'm great at forgetting stuff myself haha).

I'm fairly new at computers myself, so take it with a grain of salt.
The purpose of dual bios is the ability to easily reset settings if something goes wrong in an overclock.
If you "abuse" your primary bios and it "breaks" you're able to boot up with the secondary one and "revert the primary".
I own a 1070 FTW myself and it's both my first premium card and first dual bios card.
At least for this card, I think, the Slave bios enables higher OC potential - If I recall correct the slave bios can use a higher power target, or something or other..

Yeah if it isn't obvious, I'm not overclocking yet (or experienced with it) - BUT SOON!

Edit:
Or just listen to Jacob, and don't update it at all :p
You will be fine, not having it updated :) Especially if you're not going to use it.


Thank you very much indeed for your answers!
dexters
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/04 17:35:41 (permalink)
khos2325
dexters
Just want to post something positive here.
 
I installed vBIOS ok for my GTX 1080 FTW but as my card is so new (October purchase) and I wasn't comfortable doing the thermal pad myself, I decided to pull trigger on RMA.
The longest wait was getting through, *2 calls ahead* but once I got through and confirmed my details, I was put on the que for advanced RMA , just waiting for my invoice to be verified.
 
The rep confirmed the RMA card will have thermal pads installed and the  latest vbios flashed.
He also told me the RMA box will come with a self addressed postage paid box for shipment back to EVGA.
 
Up here in Canada, shipping GFX cards as hefty as the 1080 FTW would easily run me $50+ and probably more since the holiday busy season is coming up.  It was a super nice gesture by EVGA to pay for my postage back to them.
 
I also asked about if I'll get new or refurbished and he confirmed I'll get new since my purchase was recent.  Albeit it may come in an RMA box  (hope it's ok for resale in a few years?)
 
Unless the RMA process itself falls apart or something unexpected comes up, I think this is the best customer service I've received.
 
 
I was an EVGA user on my old GTX 260 and went with MSi for the 700 and 900 series.  This whole thermal thing almost moved me away from EVGA, but it may well keep me with them for the 11 series or 12 series card, whenever I choose to upgrade.
 
Thumbs up.  Fingers crossed on smooth RMA for me, but pretty happy so far.


Sorry to break it to you, but there are no new cards with the fixes being produced, at least not right now. Evga themselves told me that they apply the fix to refurbished cards that they have in stock, and they will not guarantee that you get a new card. FYI I got my card on September 24th, so yeah ...
 
I just wouldn't trust what you were told at this point, and I'd certainly wouldn't give away my new card in the hopes that they send me a new card for replacement. If you're worried about the pads, then install them yourself. At least that way you are sure it is your own new card, and not some refurbished that comes with more problems. 
 
At least that's what I've been told by Evga, otherwise I would have RMA ed my card as well. Can any Evga officials comment on this. Do we get new cards as replacement or not ?




My card is within 30 days so he told me it will be a new one, but possibly with work done on it to apply the fix. I'm not comfortable doing the thermal application myself which is why Im doing this and at this point , worst case, I get a 2-3 month old refurbished card with the fix applied and I can resell it later with some peace of mind.  
 
Again, RMA still in progress and this could go belly up from a good to bad experience, but I am pretty happy with what is on offer so far.

i7 6700k @4.6 GHZ \ GTX 1080 FTW   \ 16 GB Corsair Vengeance DDR4 \ EVGA Supernova 750 G2 Plus Gold \ Samsung 850 EVO 512GB SSD \ WD Black 2 TB \ Windows 10 
 
 
NicolaiMoller
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/04 17:39:05 (permalink)
Please let me know if this is the way it should be - I'm on a 1070 FTW:
 
1) Switch on "main" - update BIOS primary (6276.zip), restart PC, check system info - it's the new version 86.04.50.00.72.
2) Switch on "slave" - update BIOS secondary (6276_2.zip), restart PC, check system info - it's the new version 86.04.50.01.72.
3) Switch back on "main" - check system info, it's version 86.04.50.01.72.
 
trevor42088
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/04 17:51:34 (permalink)
I've been through a good amount of pages and haven't seen it clearly answered.

Does the over heating issues effect a 1070 sc? I keep my fans around 80% and keep the card 60c or cooler, will this ever be a problem for me?
NicolaiMoller
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/04 17:53:21 (permalink)
See the very first post in this thread, page 1.
Xfade81
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/04 18:00:20 (permalink)
trevor42088
I've been through a good amount of pages and haven't seen it clearly answered.

Does the over heating issues effect a 1070 sc? I keep my fans around 80% and keep the card 60c or cooler, will this ever be a problem for me?

A good couple of pages. Except page 1 and the first post. Nice.
Keeping your fans that high does not look like a good solution. I suggest getting the new bios instead.
Xfade81
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/04 18:04:42 (permalink)
Aristoc69
normally what should happen is you take your card to the store and the store gives you a new card. that is what the company should offer. you shouldn't need a receipt as it is obvious what brand and card you have.  this would be truly standing behind the products and respecting the customers. RMA with a credit card really is not the best way to deal with this. neither is repairing your own card. 


You do realise that's something only the store can do right? EVGA can't go in contact with every store, since they don't even know who they are. They don't ship to stores, they ship to warehouses.
 
EVGA offers you to bypass the store. Since the store will just tell you to shoo, since the card is not broken. Don't forget, unless you ordered via EVGA, you did not pay your money to EVGA. You paid to the store. EVGA only gets their cut.
post edited by Xfade81 - 2016/11/04 18:10:48
alk47
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/04 18:08:25 (permalink)
Minor emergency:
 
The BIOS updater is stalled and doing nothing.
 
I closed all other programs and ran it with admin privileges. It identified my video card, asked 'y' to confirm / 's' to skip / 'a' to abort. I pressed 'y'. 
 
It has since been sitting doing nothing visible for 30 minutes. No messages, no change, no nothing. Pressing 'y'/'s'/'a' again does nothing. Enter does nothing. Esc does nothing.
 
I'm assuming it should have been completed within seconds. Am I safe to simply reboot? Should I exit the updater and relaunch it without rebooting?
 
Swift advice would be appreciated if anyone at EVGA is still monitoring the thread. I don't really want to bork my video card over choosing poorly how to proceed, nor do I want to leave the entire PC sitting running like this until I hear back.
darkheran
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/04 18:11:11 (permalink)
trevor42088
I've been through a good amount of pages and haven't seen it clearly answered.

Does the over heating issues effect a 1070 sc? I keep my fans around 80% and keep the card 60c or cooler, will this ever be a problem for me?


Yes, and there is no reason not to flash the VBIOS. I also run a 1070 SC and it was easy. Simply extract the download related to your part number, extract it to your desktop or whatnot, make sure you aren't running other applications, and double click the executable in the extracted folder. It will check for your card, once that is done you simply need to enter Y to begin the firmware update. It takes a few seconds gives a very fast update successful message before the prompt closes and then you restart your computer to finish the update. Then you can confirm your VBIOS matches in Nvidia control panel > System information or another utility like GPU-Z 

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clocked970
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/04 18:12:31 (permalink)
Xfade81
trevor42088
I've been through a good amount of pages and haven't seen it clearly answered.

Does the over heating issues effect a 1070 sc? I keep my fans around 80% and keep the card 60c or cooler, will this ever be a problem for me?

A good couple of pages. Except page 1 and the first post. Nice.
Keeping your fans that high does not look like a good solution. I suggest getting the new bios instead.


You do realize that the purpose of the new bios is to increase the native fan speed of the card at certain temperatures? So if he is keeping his fans at 80% with a program like Afterburner or PrecisionX, that is the exact same result as flashing the new bios. I am not worried about rushing to get the new bios because I always make my own fan curve to keep my card cool anyways.
Xfade81
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/04 18:15:05 (permalink)
clocked970
 
You do realize that the purpose of the new bios is to increase the native fan speed of the card at certain temperatures? So if he is keeping his fans at 80% with a program like Afterburner or PrecisionX, that is the exact same result as flashing the new bios. I am not worried about rushing to get the new bios because I always make my own fan curve to keep my card cool anyways.





I don't see him talking about a curve. It might even be running at the same temp with a lower speed than his 80% one.
darkheran
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Re: EVGA GeForce GTX 1080/1070 PWM Operating Temperature Update 2016/11/04 18:16:46 (permalink)
clocked970
Xfade81
trevor42088
I've been through a good amount of pages and haven't seen it clearly answered.

Does the over heating issues effect a 1070 sc? I keep my fans around 80% and keep the card 60c or cooler, will this ever be a problem for me?

A good couple of pages. Except page 1 and the first post. Nice.
Keeping your fans that high does not look like a good solution. I suggest getting the new bios instead.


You do realize that the purpose of the new bios is to increase the native fan speed of the card at certain temperatures? So if he is keeping his fans at 80% with a program like Afterburner or PrecisionX, that is the exact same result as flashing the new bios. I am not worried about rushing to get the new bios because I always make my own fan curve to keep my card cool anyways.



This is not entirely true. First id wager constant 80% as needless excessive fan wear. The irony being that one does so out of fear of flashing the BIOS (while raising the potential of another entirely different problem)  Secondly, the max RPM's were changed. I.E. the percentages pertaining to previous BIOS' do not match those of the current. 

Case: Full Tower Thermaltake Armor Revo
Mobo: Gigabyte GA-X79-UP4 
CPU: i7 3820 @3.60 with Corsair H60 Liquid Cooling 
RAM: 16GB ADATA Gaming Series DDR3 Quad Channel 2133Mhz
GPU: EVGA Geforce GTX 1070 SC ACX 3.0
PSU: Corsair HX1050
Primary Drive: 1TB Western Digital Black WD1003FZEX
Secondary Drive: Now my primary, old primary died
OS: Windows 10 64bit Home Premium
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