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AnsweredTom McCarthy

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TMccarthy64
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2021/06/08 17:30:42 (permalink)
Hi,
I need help, I have  4 - 16 GB memory chips installed but the bios only shows 32 GB rather than 48GB of memory. any reason why its not recognizing the added memory? 
I would appreciate any help. Thank you
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    DEJ915
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    Re: Tom McCarthy 2021/06/08 18:27:01 (permalink) ☼ Best Answerby TMccarthy64 2021/06/09 14:11:31
    What CPU and motherboard are you using?
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    half_empty_soul
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    Re: Tom McCarthy 2021/06/08 23:19:06 (permalink)
    TMccarthy64
    Hi,
    I need help, I have  4 - 16 GB memory chips installed but the bios only shows 32 GB rather than 48GB of memory. any reason why its not recognizing the added memory? 
    I would appreciate any help. Thank you


    is you motherboard even support the 64GB? better check the spreadsheet and make sure you have the latest BIOS installed
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    wmmills
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    Re: Tom McCarthy 2021/06/08 23:30:56 (permalink)
    You sure the missing 2 are in the slot all the way? Is the lock on the slot catching the sticks? If your good there it could mean there's too much pressure on your CPU cooler/block and it's bending pins out of alignment or maybe you need a bios update for mobo. Don't do a bios update on a unstable board or it may fail.

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    TMccarthy64
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    Re: Tom McCarthy 2021/06/09 14:17:01 (permalink)
    Im using x299 micro atx 2 board and 4 G.Skill DDR4-2400 16GB chips. everything looks good as far as them being in tight and locked. 
    Thanks for the help
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    Cool GTX
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    Re: Tom McCarthy 2021/06/09 17:07:46 (permalink)
    could have bent pins under the CPU ... if everything is properly installed
     
    Is the voltage set to Auto or manual, is XMP on or Off ?
     
    Of course remove power from the wall before removing / installing any thing
     
    Check with only 2 sticks at a time & run a test on them ... could have some bad sticks
     
    Make sure no "stuff" is blocking the RAM slot .... use a strong light & make sure it is clean in the slot
     
    Use the RAM slots per the manual when testing
     
    Support Manual for EVGA X299 Micro ATX 2 (121-SX-E296)
     
    page 26
     
    for two sticks - Slots #2 & #4
     
     

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