eisenb11
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Edit - SOLVED - Solution: Uninstall Samsung NVME drivers. Switch to Microsoft NVME drivers. Full details of everything in the thread. ————————————— I’m running into a recurring issue where my PC freezes when I wake from sleep leaving me with a black screen. This is a full on crash because I can see that the clock on my usb keyboard stops updating. Nothing useful in event viewer. Only fix is to power cycle. Everything works fine after I reboot the PC until I put it back to sleep and try to wake. The freeze doesn’t always happen, but when it does it’s always during wake from sleep. No issues until I bought the card, so it’s definitely related. I’m using a single 2080ti XC Ultra with an Asus Rampage V Extreme. Win 10 is up to date as well as nvidia drivers (as of 12/13). MB bios is up to date as well and Fast Boot is also off in case anyone is wondering. Other than waking from sleep, the card seems to operate properly during normal use and under load during gaming and performance testing. Any ideas on how to fix this? Do I have a bad card?
post edited by eisenb11 - 2018/12/24 09:08:10
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Mikeafr
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Re: RTX 2080 ti XC Ultra - PC freeze during wake from sleep
2018/12/15 12:24:29
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..........
post edited by Mikeafr - 2018/12/16 17:07:22
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Sajin
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Re: RTX 2080 ti XC Ultra - PC freeze during wake from sleep
2018/12/15 15:09:42
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See if removing the nvidia hd audio driver helps fix the problem. Having the nvidia hd audio driver installed has been known to cause sleep issues.
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eisenb11
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Re: RTX 2080 ti XC Ultra - PC freeze during wake from sleep
2018/12/15 15:47:52
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Sajin
See if removing the nvidia hd audio driver helps fix the problem. Having the nvidia hd audio driver installed has been known to cause sleep issues.
I'm playing audio through my monitor through the HDMI cable... don't I need Nvidia HD audio for this?
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eisenb11
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Re: RTX 2080 ti XC Ultra - PC freeze during wake from sleep
2018/12/15 15:49:16
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Mikeafr
Someone else posted that disabling XMP in the BIOS fixed this issue for him. Can you try that and see if it fixes the problem?
Just crashed again when I resumed from sleep. Switched off XMP while I was rebooting, let's see if that does the trick!
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Mikeafr
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Re: RTX 2080 ti XC Ultra - PC freeze during wake from sleep
2018/12/15 18:01:37
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...........
post edited by Mikeafr - 2018/12/16 17:07:15
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Sajin
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Re: RTX 2080 ti XC Ultra - PC freeze during wake from sleep
2018/12/15 18:26:14
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eisenb11
Sajin
See if removing the nvidia hd audio driver helps fix the problem. Having the nvidia hd audio driver installed has been known to cause sleep issues.
I'm playing audio through my monitor through the HDMI cable... don't I need Nvidia HD audio for this?
No.
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eisenb11
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Re: RTX 2080 ti XC Ultra - PC freeze during wake from sleep
2018/12/15 20:53:24
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Mikeafr
eisenb11
Mikeafr
Someone else posted that disabling XMP in the BIOS fixed this issue for him. Can you try that and see if it fixes the problem?
Just crashed again when I resumed from sleep. Switched off XMP while I was rebooting, let's see if that does the trick!
XMP off fixed it?
TBD, the problem happens when it wants to... if it doesn't happen in a day or two, I'm calling it victory! If not, next step is to try uninstalling the HD Audio.
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eisenb11
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Re: RTX 2080 ti XC Ultra - PC freeze during wake from sleep
2018/12/16 09:57:02
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Mikeafr
eisenb11
Mikeafr
Someone else posted that disabling XMP in the BIOS fixed this issue for him. Can you try that and see if it fixes the problem?
Just crashed again when I resumed from sleep. Switched off XMP while I was rebooting, let's see if that does the trick!
XMP off fixed it?
Unfortunately, disabling XMP didn't work. First wake of the morning today and it locked up with a black screen. I've now just uninstalled the Nvidia HD Audio drivers to see what happens. It's really weird. Once it's up it's a-ok. I can play Just Cause 4 all day at 4k with everything on max without a single crash afterwards.
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eisenb11
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Re: RTX 2080 ti XC Ultra - PC freeze during wake from sleep
2018/12/16 11:17:34
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Sajin
eisenb11
Sajin
See if removing the nvidia hd audio driver helps fix the problem. Having the nvidia hd audio driver installed has been known to cause sleep issues.
I'm playing audio through my monitor through the HDMI cable... don't I need Nvidia HD audio for this?
No.
Hi again. I just tried uninstalling the HD Audio driver. Put the computer to sleep, had breakfast - and it still locked up when I wake it. I also have the XMP settings off as the previous poster had suggested. And Fast Boot disabled as well.
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eisenb11
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Re: RTX 2080 ti XC Ultra - PC freeze during wake from sleep
2018/12/16 13:28:50
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OK, I think I have this resolved now. It appears to be a coincidence that this started when I installed the 2080ti.
I did a memory.dmp analysis and found that the cause was an internal power error. But the dmp file was corrupt so I couldn't figure out which driver was causing it. Did some more digging and it turns out that the Samsung NVME driver doesn't appear to be playing nicely with the latest Windows 10 version which (coincidentally) installed after I put in the 2080 ti.
I uninstalled the Samsung drivers, which led to a no-boot situation. Loading into safe mode got Windows to switch the NVME controllers back to the MS drivers. Rebooted and so far things seem to be working again.
Did a sleep test and it didn't lock up this time. Will see how things go, but this seems to match what I've found elsewhere on the Internet.
So for anyone out there where everything works fine except you explode when you wake from sleep - and you have Samsung NVME drives - try uninstalling those drivers.
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Mikeafr
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Re: RTX 2080 ti XC Ultra - PC freeze during wake from sleep
2018/12/16 14:23:21
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...........
post edited by Mikeafr - 2018/12/16 17:07:08
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Sajin
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Re: RTX 2080 ti XC Ultra - PC freeze during wake from sleep
2018/12/16 14:43:49
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eisenb11
OK, I think I have this resolved now. It appears to be a coincidence that this started when I installed the 2080ti.
I did a memory.dmp analysis and found that the cause was an internal power error. But the dmp file was corrupt so I couldn't figure out which driver was causing it. Did some more digging and it turns out that the Samsung NVME driver doesn't appear to be playing nicely with the latest Windows 10 version which (coincidentally) installed after I put in the 2080 ti.
I uninstalled the Samsung drivers, which led to a no-boot situation. Loading into safe mode got Windows to switch the NVME controllers back to the MS drivers. Rebooted and so far things seem to be working again.
Did a sleep test and it didn't lock up this time. Will see how things go, but this seems to match what I've found elsewhere on the Internet.
So for anyone out there where everything works fine except you explode when you wake from sleep - and you have Samsung NVME drives - try uninstalling those drivers.
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eisenb11
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Re: RTX 2080 ti XC Ultra - PC freeze during wake from sleep
2018/12/16 16:28:11
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Mikeafr
eisenb11
OK, I think I have this resolved now. It appears to be a coincidence that this started when I installed the 2080ti.
I did a memory.dmp analysis and found that the cause was an internal power error. But the dmp file was corrupt so I couldn't figure out which driver was causing it. Did some more digging and it turns out that the Samsung NVME driver doesn't appear to be playing nicely with the latest Windows 10 version which (coincidentally) installed after I put in the 2080 ti.
I uninstalled the Samsung drivers, which led to a no-boot situation. Loading into safe mode got Windows to switch the NVME controllers back to the MS drivers. Rebooted and so far things seem to be working again.
Did a sleep test and it didn't lock up this time. Will see how things go, but this seems to match what I've found elsewhere on the Internet.
So for anyone out there where everything works fine except you explode when you wake from sleep - and you have Samsung NVME drives - try uninstalling those drivers.
There seems to be a lot of correlation/causation confusion around this issue. People think X action has fixed it (i.e. disable XMP, remove Nvidia audio drivers, etc.) only for it to re-occur later.
I am skeptical of it being Samsung NVME drivers, as the problem will 100% go away for people who have this issue as soon as the 2080TI is removed from the system and instantly comes back when the 2080TI is put back. If it is truly Samsung NVME drivers at fault, removing and adding the 2080TI to the system should have no effect on the problem, yet this is the only 100% consistent variable.
It is also possible that the 2080TI causes this problem and the Samsung NVME drivers also cause this problem totally independent of each other.
Or... it could be that different things are causing the problem, so that's why different fixes work for different people. Disabling XMP, for example, should have nothing to do with the card... but hints that that person was having some kind of RAM instability. I find that I cannot run my RAM at the highest XMP setting, I need to run it at a lower one (which I do). I think the NVidia audio drivers may prevent sleep, but who knows - my problem was waking from sleep. The NVME driver issue, is something I found elsewhere - people were having it who didn't even have 2080 cards. And the symptoms were exactly what I had. The other people experienced this with the latest round of MS Win 10 updates which is what I coincidentally installed when I got the card. I cannot remove my card (liquid cooled) easily, but this seems to have fixed the issue so far. Of course, if the problem comes back I'll update this thread. You're assuming that the 2080 is the cause of the problem, but I'm thinking that,at least in my case, there was a correlation issue which lead to a potentially false solution path.
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Mikeafr
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Re: RTX 2080 ti XC Ultra - PC freeze during wake from sleep
2018/12/16 16:33:38
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.......
post edited by Mikeafr - 2018/12/16 17:06:46
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akelu
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Re: RTX 2080 ti XC Ultra - PC freeze during wake from sleep
2018/12/17 01:14:28
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I think I had this exact issue if you check your motherboard it might give you a code 'b6'
The solution is to turn off fast boot. You can do this in windows and bios.
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eisenb11
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Re: RTX 2080 ti XC Ultra - PC freeze during wake from sleep
2018/12/17 06:55:06
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akelu
I think I had this exact issue if you check your motherboard it might give you a code 'b6'
The solution is to turn off fast boot. You can do this in windows and bios.
Not for me. As stated earlier, I already had fast boot disabled. I was getting code 30.
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eisenb11
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Re: RTX 2080 ti XC Ultra - PC freeze during wake from sleep
2018/12/17 08:56:43
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FYI: So far so good. Multiple wakes yesterday went without a hitch. First wake today after a long sleep did as well. No lockups so far. Tossing the Samsung NVME driver resulted in a small performance hit to I/O (~1% according to some quick benchmarks), but that's a small price to pay to... not crash and stuff... 
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boogietrain
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Re: RTX 2080 ti XC Ultra - PC freeze during wake from sleep
2018/12/24 01:51:53
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Hey, dropped in to give a big thanks to everyone especially eisenb11 for making this thread and providing updates!
I was having this same issue and thought that it might be my new 2080 Ti. I read the whole thread, then decided to try and uninstall my Samsung NVME drivers. I simply ran the uninstaller from Add/Remove Programs, rebooted and did a quick sleep test - it woke up normally this time! For now it looks like the issue is fixed, I will report back if anything changes.
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eisenb11
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Re: RTX 2080 ti XC Ultra - PC freeze during wake from sleep
2018/12/24 09:00:43
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Thanks boogietrain. I’m now at 1 week and not a single wake from sleep crash since uninstalling the Samsung NVME drivers.
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Sajin
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Re: RTX 2080 ti XC Ultra - PC freeze during wake from sleep
2018/12/24 10:14:03
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Not having the samsung nvme drivers installed will most likely cause the storage device to not perform like it should. You may also run into other issues as well not having them installed. I would much rather disable sleep than uninstall my storage device drivers.
post edited by Sajin - 2018/12/24 10:18:03
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eisenb11
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Re: RTX 2080 ti XC Ultra - PC freeze during wake from sleep
2018/12/24 11:17:32
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Sajin
Not having the samsung nvme drivers installed will most likely cause the storage device to not perform like it should. You may also run into other issues as well not having them installed. I would much rather disable sleep than uninstall my storage device drivers.
I would have agreed if this were a few years ago because NVME drives used to run terribly without the manufacturer driver (50% slower... or more!) - the performance difference was night and day. But - this was under Windows 8 and I don't believe MS had (good) native support at that time. With the current MS NVME drivers we're looking at only a 1% difference. I may reload the Samsung drivers when they eventually fix them... but cold boots take way to long to disable sleep. :)
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squall-leonhart
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Re: RTX 2080 ti XC Ultra - PC freeze during wake from sleep
2018/12/27 04:54:46
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the samsung nvme driver is only intended for Operating systems not already including native NVMe support, there will be no perceived performance loss from using the microsoft driver. Benchmarks are a different matter, the microsoft driver cannot reach the samsung rated io-ops in single queue 4k access, but this is not how nvme storage would be utilised anyway so optimisation for this case only matters to benchmarks. The nvme S3 bsod is being tracked here https://us.community.sams...-resume-in/td-p/403634
post edited by squall-leonhart - 2018/12/27 05:02:37
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eisenb11
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Re: RTX 2080 ti XC Ultra - PC freeze during wake from sleep
2019/01/04 10:29:38
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FYI, it looks like Samsung may be releasing an updated NVME driver at the end of the month (Jan 2019).
That said, I've been running the MS NVME driver now for 3 weeks without any noticeable issues and I still haven't had a single lock up coming out of sleep since the driver swap, so all is good here.
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vanowm
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Re: RTX 2080 ti XC Ultra - PC freeze during wake from sleep
2019/01/04 16:07:57
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eisenb11
OK, I think I have this resolved now. It appears to be a coincidence that this started when I installed the 2080ti.
I did a memory.dmp analysis and found that the cause was an internal power error. But the dmp file was corrupt so I couldn't figure out which driver was causing it. Did some more digging and it turns out that the Samsung NVME driver doesn't appear to be playing nicely with the latest Windows 10 version which (coincidentally) installed after I put in the 2080 ti.
I uninstalled the Samsung drivers, which led to a no-boot situation. Loading into safe mode got Windows to switch the NVME controllers back to the MS drivers. Rebooted and so far things seem to be working again.
Did a sleep test and it didn't lock up this time. Will see how things go, but this seems to match what I've found elsewhere on the Internet.
So for anyone out there where everything works fine except you explode when you wake from sleep - and you have Samsung NVME drives - try uninstalling those drivers.
Thank you. This also fixed freeze on wake up for me. What's interesting though, is when I pull out my 2080Ti out and used on board video card, or when I uninstall nvidia driver (with Samsung NVMe installed), the problem also was fixed. So it seems there is some kind of conflict between Samsung NVMe and nvidia drivers.
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transdogmifier
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Re: RTX 2080 ti XC Ultra - PC freeze during wake from sleep
2019/01/04 16:17:37
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I have had the Samsung driver installed since before I had the 2080 Ti...I've not seen this issue...
odd
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eisenb11
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Re: RTX 2080 ti XC Ultra - PC freeze during wake from sleep
2019/01/04 16:21:30
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transdogmifier
I have had the Samsung driver installed since before I had the 2080 Ti...I've not seen this issue...
odd
Digging through the Samsung thread, there's some conjecture that this affects folks with more than one drive. I have 2 Samsung NVME SSDs and one Samsung SATA SSD.
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vanowm
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Re: RTX 2080 ti XC Ultra - PC freeze during wake from sleep
2019/01/04 16:23:58
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eisenb11
Digging through the Samsung thread, there's some conjecture that this affects folks with more than one drive.
I have 2 Samsung NVME SSDs and one Samsung SATA SSD.
Ok, now we are getting somewhere, I too have 2 Samsung NVMe SSD installed. On old system with only one NVMe ssd and 2080Ti had no issues. [EDIT] A friend with practically identical system as mine, with just one Samsung NVMe SSD has no such issue.
post edited by vanowm - 2019/01/05 09:17:55
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transdogmifier
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Re: RTX 2080 ti XC Ultra - PC freeze during wake from sleep
2019/01/04 16:34:49
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Ok, yep..I only have the one....makes a bit more sense...
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eisenb11
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Re: RTX 2080 ti XC Ultra - PC freeze during wake from sleep
2019/01/05 11:20:12
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A thread in the MS forum is saying that Samsung Magician and the NVME driver has been updated and resolved the problem for them. I checked the Samsung site, but I can’t remember what the old version numbers were and they don’t publish the release date on there so I can’t confirm if the updated drivers are up already. Can anyone here confirm if that’s the case? — edit — Never mind, looks like someone else on the MS forum reached the same conclusion as me - that the drivers on the site still look like the old ones...
post edited by eisenb11 - 2019/01/05 11:24:06
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