EVGA

AnsweredHot!Solved - Problem with the external hard drive

Author
ANTALA
New Member
  • Total Posts : 11
  • Reward points : 0
  • Joined: 2024/01/22 05:10:10
  • Status: offline
  • Ribbons : 0
2024/01/22 05:10:57 (permalink)
My external hard drive has stopped working. The disc is no longer readable . When I connect the disc to my computer, the system asks me to format it.
There are very important files on the disc.
Does anyone know how to help me?
 
 
edit by Cool GTX added Solved to title
post edited by Cool GTX - 2024/01/29 08:24:22
#1
Cool GTX
EVGA Forum Moderator
  • Total Posts : 30878
  • Reward points : 0
  • Joined: 2010/12/12 14:22:25
  • Location: Folding for the Greater Good
  • Status: offline
  • Ribbons : 122
Re: Problem with the external hard drive 2024/01/22 08:37:11 (permalink)
Welcome to the EVGA forums & Congrats on your first thread
 
We would need details on your hardware & OS. 
 
What does it say in Windows Disk Management?
 
Have you tried to fix by using  ---> run the CHKDSK command
 
How old is the drive, brand, model number, size ......?
 
 
Is it a Mechanical (spinner) HD or SSD?
 
How is it connected to PC? (cable type/ port)
 
Anything happen to the drive? (It was format by mistake, Virus, other malware, drop, spill, worked fine X days ago & today nada)
 
Have you looked for tools from the drive Mfg?
 
Have you replaced all connecting cables & tried different ports &/or Computers?
 
There are tools, the free ones have, though they have limits.  Linux tools can help.
 
Service companies charge large fees, but broken drives can be read - just depend how bad you need the information.
 
Web search --> found these:
Solved: You Need to Format the Disk Before You Can Use It

Solved: My External Hard Drive Says It Needs to Be Formatted
 
10 Linux rescue tools for recovering Linux, Windows, or Mac machines
 
Get Your Data Back with Linux-Based Data Recovery Tools
 
The 21 Best Free Data Recovery Software Tools of 2024 - Lifewire

Learn your way around the EVGA Forums, Rules & limits on new accounts Ultimate Self-Starter Thread For New Members

I am a Volunteer Moderator - not an EVGA employee

https://foldingathome.org -->become a citizen scientist and contribute your compute power to help fight global health threats

RTX Project EVGA X99 FTWK Nibbler EVGA X99 Classified EVGA 3080Ti FTW3 Ultra


#2
Hoggle
EVGA Forum Moderator
  • Total Posts : 10068
  • Reward points : 0
  • Joined: 2003/10/13 22:10:45
  • Location: Eugene, OR
  • Status: offline
  • Ribbons : 4
Re: Problem with the external hard drive 2024/01/22 09:53:42 (permalink)
Is the external hard drive in an enclosure to connect an internal drive externally?  Then it would take knowing if it's an HDD or an SSD. 
 
It very likely would be something that could mostly be recovered but it would take being sent in for data recovery. It would be best to see if the brand that makes the hard drive offers that as a service and the cost.

Use an Associates Code & SAVE 5% - 10% on your purchase. Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it. 
 
 
#3
ANTALA
New Member
  • Total Posts : 11
  • Reward points : 0
  • Joined: 2024/01/22 05:10:10
  • Status: offline
  • Ribbons : 0
Re: Problem with the external hard drive 2024/01/23 00:25:02 (permalink)
Cool GTX
Welcome to the EVGA forums & Congrats on your first thread
 
We would need details on your hardware & OS. 
 
What does it say in Windows Disk Management?
 
Have you tried to fix by using  ---> run the CHKDSK command
 
How old is the drive, brand, model number, size ......?
 
 
Is it a Mechanical (spinner) HD or SSD?
 
How is it connected to PC? (cable type/ port)
 
Anything happen to the drive? (It was format by mistake, Virus, other malware, drop, spill, worked fine X days ago & today nada)
 
Have you looked for tools from the drive Mfg?
 
Have you replaced all connecting cables & tried different ports &/or Computers?
 
There are tools, the free ones have, though they have limits.  Linux tools can help.
 
Service companies charge large fees, but broken drives can be read - just depend how bad you need the information.
 
Web search --> found these:
 
 
 
 
 
 
 


Hello!
I have Windows 10.
It is a Western Digital 320 gb HDD
The disc is about 8 years old.
The disc was connected via usb, but I took it out of the box and connected it directly to the PC via SATA interface.
The disc was working fine, I did not do any procedures with it. It just stopped working...
Service is a very expensive procedure for me.
 
 
#4
ANTALA
New Member
  • Total Posts : 11
  • Reward points : 0
  • Joined: 2024/01/22 05:10:10
  • Status: offline
  • Ribbons : 0
Re: Problem with the external hard drive 2024/01/23 00:27:03 (permalink)

#5
ANTALA
New Member
  • Total Posts : 11
  • Reward points : 0
  • Joined: 2024/01/22 05:10:10
  • Status: offline
  • Ribbons : 0
Re: Problem with the external hard drive 2024/01/23 00:28:40 (permalink)
Cool GTX
Welcome to the EVGA forums & Congrats on your first thread
 
We would need details on your hardware & OS. 
 
What does it say in Windows Disk Management?
 
Have you tried to fix by using  ---> run the CHKDSK command
 
How old is the drive, brand, model number, size ......?
 
 
Is it a Mechanical (spinner) HD or SSD?
 
How is it connected to PC? (cable type/ port)
 
Anything happen to the drive? (It was format by mistake, Virus, other malware, drop, spill, worked fine X days ago & today nada)
 
Have you looked for tools from the drive Mfg?
 
Have you replaced all connecting cables & tried different ports &/or Computers?
 
There are tools, the free ones have, though they have limits.  Linux tools can help.
 
Service companies charge large fees, but broken drives can be read - just depend how bad you need the information.
 
Web search --> found these:


 

 

 


I can't upload a screenshot to you.
#6
rjohnson11
EVGA Forum Moderator
  • Total Posts : 101806
  • Reward points : 0
  • Joined: 2004/10/05 12:44:35
  • Location: Netherlands
  • Status: offline
  • Ribbons : 84
Re: Problem with the external hard drive 2024/01/23 04:29:06 (permalink)
ANTALA
Cool GTX
Welcome to the EVGA forums & Congrats on your first thread
 
We would need details on your hardware & OS. 
 
What does it say in Windows Disk Management?
 
Have you tried to fix by using  ---> run the CHKDSK command
 
How old is the drive, brand, model number, size ......?
 
 
Is it a Mechanical (spinner) HD or SSD?
 
How is it connected to PC? (cable type/ port)
 
Anything happen to the drive? (It was format by mistake, Virus, other malware, drop, spill, worked fine X days ago & today nada)
 
Have you looked for tools from the drive Mfg?
 
Have you replaced all connecting cables & tried different ports &/or Computers?
 
There are tools, the free ones have, though they have limits.  Linux tools can help.
 
Service companies charge large fees, but broken drives can be read - just depend how bad you need the information.
 
Web search --> found these:
 
 
 
 
 
 
 


I can't upload a screenshot to you.


For posting images on the forums you need a few more posts first. If you host the pictures on a website like imgur for example just post the URL with some spaces in between the address so it isn't blocked. 

AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

#7
ANTALA
New Member
  • Total Posts : 11
  • Reward points : 0
  • Joined: 2024/01/22 05:10:10
  • Status: offline
  • Ribbons : 0
Re: Problem with the external hard drive 2024/01/23 04:52:59 (permalink)
-------[image]-------[/image]
"https://prnt.sc/n-_PlIRp4kyw" – Tweet this
   --------
#8
Cool GTX
EVGA Forum Moderator
  • Total Posts : 30878
  • Reward points : 0
  • Joined: 2010/12/12 14:22:25
  • Location: Folding for the Greater Good
  • Status: offline
  • Ribbons : 122
Re: Problem with the external hard drive 2024/01/23 08:23:20 (permalink)
There are limits on New or low post count members - to Learn your way around the EVGA Forums, Rules & limits on new accounts Ultimate Self-Starter Thread For New Members
 
 
I tried to "fix" your image -- I can see it in my browser, but it does not link correctly.  Please try using IMGUR, & the photo must be set as public access

 
https://prnt.sc/v7LGll3uBpXB
 
--> What does WD tell you?
 
If my memory is to be trusted, many of those old WD drives used a Utility tool "special format tools" that WD provided at the time the driver were sold - You Need that tool.
 
---> Did any of those links I posted prove above help?
 
If the drive spins & the heads move you should be able to recover the files to a New HD.  Look at the tools in the links above
 
Do Nothing on that drive, do not save files or format the drive, for best recovery outcome
 
OK another quick web search & I foud these:  my search terms 8 year old WD external drive 320 & driver


 My Passport | Western Digital Product Support 

Found an old WD passport, where can I find the needed software drivers ...
  

Windows 10 does not recognize older USB External Hard drive in Device ...

 
Last idea, if it worked before when you bought the drive, find an old PC with that operating system - like Windows 7 or whatever you used before W10 to save those files.  Just make sure you update the antivirus software on the old PC - First, before you plug in your external drive

Learn your way around the EVGA Forums, Rules & limits on new accounts Ultimate Self-Starter Thread For New Members

I am a Volunteer Moderator - not an EVGA employee

https://foldingathome.org -->become a citizen scientist and contribute your compute power to help fight global health threats

RTX Project EVGA X99 FTWK Nibbler EVGA X99 Classified EVGA 3080Ti FTW3 Ultra


#9
ANTALA
New Member
  • Total Posts : 11
  • Reward points : 0
  • Joined: 2024/01/22 05:10:10
  • Status: offline
  • Ribbons : 0
Re: Problem with the external hard drive 2024/01/24 01:22:54 (permalink)
Cool GTX
There are limits on New or low post count members - to Learn your way around the EVGA Forums, Rules & limits on new accounts
 
 
I tried to "fix" -- I can see it in my browser, but it does not link correctly.  Please try using IMGUR, & the photo must be set as public access

 

 
--> What does WD tell you?
 
If my memory is to be trusted, many of those old WD drives used a Utility tool "special format tools" that WD provided at the time the driver were sold - You Need that tool.
 
---> Did any of those links I posted prove above help?
 
If the drive spins & the heads move you should be able to recover the files to a New HD.  Look at the tools in the links above
 
Do Nothing on that drive, do not save files or format the drive, for best recovery outcome
 
OK another quick web search & I foud these:  my search terms 8 year old WD external drive 320 & driver


    
 
Last idea, if it worked before when you bought the drive, find an old PC with that operating system - like Windows 7 or whatever you used before W10 to save those files.  Just make sure you update the antivirus software on the old PC - First, before you plug in your external drive


I'm sorry, but the program does not see the disc.
But I managed to make a copy of the disc using Clonezilla. Now I can try other programs.
#10
Cool GTX
EVGA Forum Moderator
  • Total Posts : 30878
  • Reward points : 0
  • Joined: 2010/12/12 14:22:25
  • Location: Folding for the Greater Good
  • Status: offline
  • Ribbons : 122
Re: Problem with the external hard drive 2024/01/24 06:11:10 (permalink)
 
 
Did you get the Old version of the WD utility/ driver for that old HD? - (contact WD support)

please post an update, how this turns out for you
 
-- if it works - what you had to do

-- if it does not work, what you have tried

Learn your way around the EVGA Forums, Rules & limits on new accounts Ultimate Self-Starter Thread For New Members

I am a Volunteer Moderator - not an EVGA employee

https://foldingathome.org -->become a citizen scientist and contribute your compute power to help fight global health threats

RTX Project EVGA X99 FTWK Nibbler EVGA X99 Classified EVGA 3080Ti FTW3 Ultra


#11
ANTALA
New Member
  • Total Posts : 11
  • Reward points : 0
  • Joined: 2024/01/22 05:10:10
  • Status: offline
  • Ribbons : 0
Re: Problem with the external hard drive 2024/01/25 04:08:14 (permalink)
Cool GTX
 
 
Did you get the Old version of the WD utility/ driver for that old HD? - (contact WD support)

please post an update, how this turns out for you
 
-- if it works - what you had to do

-- if it does not work, what you have tried


I got the driver to the hard drive and after installing it, no miracle happened....
#12
ANTALA
New Member
  • Total Posts : 11
  • Reward points : 0
  • Joined: 2024/01/22 05:10:10
  • Status: offline
  • Ribbons : 0
Re: Problem with the external hard drive 2024/01/25 04:09:26 (permalink)
I tried to scan the disc for free with PhotoRec, the program found about 30% of my files...
This is something, but not enough.
I'm looking for more.
post edited by ANTALA - 2024/01/25 04:15:29
#13
ANTALA
New Member
  • Total Posts : 11
  • Reward points : 0
  • Joined: 2024/01/22 05:10:10
  • Status: offline
  • Ribbons : 0
Re: Solved - Problem with the external hard drive 2024/01/29 01:38:03 (permalink) ☼ Best Answerby Cool GTX 2024/01/29 07:44:44
I did manage to solve this problem.

First, I managed to make a copy of the damaged drive using Clonezilla.

I came across this video tutorial.

https://www.youtube.com/watch?v=0L2vCS-dV-M

True, it cost me $97.95, but that's nothing compared to taking the disc to a technician. I risked losing my files forever. But I can't afford to pay a lot of money.
Let me tell you a little bit about how I did it.
I downloaded Hetman Partition Recovery , the program displayed my RAW drive, which used to be FAT, and started a full scan. It found most of my files and successfully recovered them. Yes, it couldn't recover all the files, but I was lucky: I recovered the most important ones .

And yes, make copies of important files (discs) for the future.

Also, thanks to everyone who tried to help me)
#14
Cool GTX
EVGA Forum Moderator
  • Total Posts : 30878
  • Reward points : 0
  • Joined: 2010/12/12 14:22:25
  • Location: Folding for the Greater Good
  • Status: offline
  • Ribbons : 122
Re:Solved - Problem with the external hard drive 2024/01/29 07:45:55 (permalink) ☄ Helpfulby ANTALA 2024/01/29 23:44:32
Great
Good to see you found a solution that was reasonable in cost to salvage most of your files
 
added Solved to title

Learn your way around the EVGA Forums, Rules & limits on new accounts Ultimate Self-Starter Thread For New Members

I am a Volunteer Moderator - not an EVGA employee

https://foldingathome.org -->become a citizen scientist and contribute your compute power to help fight global health threats

RTX Project EVGA X99 FTWK Nibbler EVGA X99 Classified EVGA 3080Ti FTW3 Ultra


#15
Hoggle
EVGA Forum Moderator
  • Total Posts : 10068
  • Reward points : 0
  • Joined: 2003/10/13 22:10:45
  • Location: Eugene, OR
  • Status: offline
  • Ribbons : 4
Re:Solved - Problem with the external hard drive 2024/01/30 10:58:57 (permalink)
Good to hear you were able to get the files saved since I know sending the drive in to be recovered doesn't always work and costs a ton of money. It's worth it if the files are really important but it's always nice when troubleshooting saves that cost.
 
It's also good to make sure that two copies of really important files exist.

Use an Associates Code & SAVE 5% - 10% on your purchase. Just click on the associates banner to save, or enter the associates code at checkout on your next purchase. If you choose to use my code I want to personally say "Thank You" for using it. 
 
 
#16
Jump to:
  • Back to Mobile