Hello,
 
I've been having issues all week with my RTX 3090 FTW3 Ultra card with intermittent display output issues and I guess this is breaking point. After starting a benchmark that proceeded to knocked out all my display output and cranked the fans to the max, I pressed the power button to reset the computer again and after restart, I saw the red led light up on the third PCIE port furthest from the fan + rgb header (or closest to the nvlink port).
 
Here is what I've tried so far.

• Swapped cables, didn't fix the issue
• Swapped to another port on the power supply, didn't fix the issue
• Swapped to another computer that I know is working, didn't fix the issue

This is my Mobo+CPU+PSU:

• Ryzen 5800x
• x570 MSI Godlike
• EVGA 1600 T2 PSU

I've been trying to look for some sort of manual describing what these LEDs mean, but I really haven't seen anything from their manuals. I don't think they even have manuals for this series of cards specifically yet.
 
I do have a second RTX 3090 coming in since I'm doing an SLI, so maybe that card will work in the meanwhile. This is the first time where I'm having so much issues with a computer build and any help would be appreciated at this point.
 
Does this sound like a case RMA?
 
Appreciate the support!

duggiefresh
Hello,
 
I've been having issues all week with my RTX 3090 FTW3 Ultra card with intermittent display output issues and I guess this is breaking point. After starting a benchmark that proceeded to knocked out all my display output and cranked the fans to the max, I pressed the power button to reset the computer again and after restart, I saw the red led light up on the third PCIE port furthest from the fan + rgb header (or closest to the nvlink port).
 
Here is what I've tried so far.

• Swapped cables, didn't fix the issue
• Swapped to another port on the power supply, didn't fix the issue
• Swapped to another computer that I know is working, didn't fix the issue

This is my Mobo+CPU+PSU:

• Ryzen 5800x
• x570 MSI Godlike
• EVGA 1600 T2 PSU

I've been trying to look for some sort of manual describing what these LEDs mean, but I really haven't seen anything from their manuals. I don't think they even have manuals for this series of cards specifically yet.
 
I do have a second RTX 3090 coming in since I'm doing an SLI, so maybe that card will work in the meanwhile. This is the first time where I'm having so much issues with a computer build and any help would be appreciated at this point.
 
Does this sound like a case RMA?
 
Appreciate the support!

Yes, this is pretty much what happened to my first card sadly.  I had to RMA it.  

Can you boot into windows or you are stuck with red light?. If you can try to reflash frimware on 3090
 
This happend on my 2080ti ftw3 ultra in 2018. I was using 2x 2080ti ftw3 ultra on my system and i was able to boot into windows and reflash broken gpu with new frimware. It was a miracle. Card is still good and working.

No, I think my card is dead for sure. None of the RGB LEDs are on and Windows can't detect the device, so I can't reflash the firmware unless there is a way to do it like in motherboards.

This happened to me few days ago and currently in the RMA process.  Its a bad sign if the card RGB don't even light up at all.  Four day weekend to play some games and chill and here we are waiting to get a new replacement lol

Naur1
This happened to me few days ago and currently in the RMA process.  Its a bad sign if the card RGB don't even light up at all.  Four day weekend to play some games and chill and here we are waiting to get a new replacement lol

Same here, I have never had so many problems before. It probably didn't help that I was building a brand new PC. I took an entire week off hoping to get some sweet gaming time, but instead, I ended up troubleshooting and pretty much wasted an entire week

schulmaster
Everyone speaks so highly about EVGA, and I know their customer service is great, but remaining silent on what has to be close to a 10% RMA rate on these FTLs is customer disservice. With stock so limited, and the queue system, this can't simply be vocal-minority-forumitis. Is it better to have 1% of your customers hate your RMA process, but 99% have a useable product the first time( ahem...ASUS...cough). Where is the mea culpa from EVGA? At the very least they could say "we see concern on the forums, but we assure RMA rates are within acceptable parameters". Even if that's a platitude, silence is worse.

I did feel like the quality was lower on this card for sure. Buildzoid made a video about EVGA's lackluster PCB this time for the 3080 FTW3s. For an extra $300 above MSRP, I expect it to better and at least comparable to the ROG Strix, which seems to be the best air-cooled card atm for the same price. The build quality of the card definitely felt worse compared to my old 2080ti ftw3 ultra.

This just happened to me!!!! omg im about to cry. waiting for support to hit me back.... 

IanJay
I think it's about time that evga releases an official statement on this...

BTW.. My card suffered this same fate 2 months ago

 how long did it take u to get a replacement ? and was it a refurb?

enkrypt3d

IanJay
I think it's about time that evga releases an official statement on this...

BTW.. My card suffered this same fate 2 months ago

how long did it take u to get a replacement ? and was it a refurb?

For context I'm in Florida. My card got sent on the 8th, it sat at their warehouse a full week before shipping out a new one and the replacement is supposed to be here friday. So, I'm at 21 days if it actually gets here then. That's a long time for my pc to be down. They didn't explain my options as far as cross shipping or advanced rma so it left me with having to pay the shipping which came out to 62 dollars for ground shipping and insurance. Not exactly a great experience for an almost 2 thousand dollar video card.

Just submitted my RMA with cross ship. We'll see how it goes. realllllly bummed out about this. luckily it happened one day before the 30 day period of having them replace it with a new one and not a refurb...

My first EVGA card was a 1070 with the thermal pad issue. The way EVGA handled that situation (Sending out pads on request and ensuring that warranty coverage stayed in place when we disassembled our cards to install the pads) gave me confidence to buy an EVGA 1080 Ti refurb later on, and recommend an EVGA 2070 Super Hybrid to another friend. 
 
I hope they have not changed their approach to dealing with embarrassing issues with their products. 

enkrypt3d
EVGA's support is amazing honestly... It's too bad they dont make x570 motherboards as I'd be using that too if I could.
 
My 3090 just shipped so hopefully I'll be back up soon.
 
My old 1070 is keeping me going for now haha
 
I did pay for the cross ship so I'm hoping my dead gpu makes it back there intact.

I'll admit its my first experience with rmaing with evga but I am honestly not too impressed sadly. The service rep didn't explain my options for rma just automatically issued a standard rma. I only learned that cross shipping was an option from reading the forums. I found out after that I was expected to pay shipping. I didn't want to delay the rma so I sent it off. I followed up and asked about shipping and specified that I already sent it off. I was told they would look into it and the next day I got a prepaid shipping label.....too late! Would have been nice to save the 62 dollars. Also was told that the rma would be processed within 3 business days. It took 6. I'm still waiting on the card to get back to me. I don't think a 3 week turnaround is acceptable. I'm really hoping I don't have to rma it again but it sounds like an awful lot of people are having to rma more than once. At least I know about cross shipping now.

It's all registered now, even the new card is auto registered. They finally shipped out my replacement on Friday, but its not supposed to be here till Friday. If it does get here, that will be 22 days since I actually started the rma process. They blamed the long processing on the rma department being backed up from the week they took off at Christmas. I'm not sure how it's that much more difficult if new product being purchased has a chance to go out same day. 3 days for processing seems like it should be more than enough time. If they are still backed up from Christmas truly then there really is a serious problem with these cards and it needs to be addressed.

Mine died in the middle of a render just now =(. Was hoping to get it done before heading of for some shut eye.
 
It was mid edit and then screen goes black. turn the pc back on no signal and a red led on one of the pci connectors =,(
 
Time to dust of my old card and get this done