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Hot!RTX 3090 FTW3 Ultra Red PCIE LED ON

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duggiefresh
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2020/11/26 16:00:23 (permalink)
Hello,
 
I've been having issues all week with my RTX 3090 FTW3 Ultra card with intermittent display output issues and I guess this is breaking point. After starting a benchmark that proceeded to knocked out all my display output and cranked the fans to the max, I pressed the power button to reset the computer again and after restart, I saw the red led light up on the third PCIE port furthest from the fan + rgb header (or closest to the nvlink port).
 
Here is what I've tried so far.
  • Swapped cables, didn't fix the issue
  • Swapped to another port on the power supply, didn't fix the issue
  • Swapped to another computer that I know is working, didn't fix the issue
This is my Mobo+CPU+PSU:
  • Ryzen 5800x
  • x570 MSI Godlike
  • EVGA 1600 T2 PSU
I've been trying to look for some sort of manual describing what these LEDs mean, but I really haven't seen anything from their manuals. I don't think they even have manuals for this series of cards specifically yet.
 
I do have a second RTX 3090 coming in since I'm doing an SLI, so maybe that card will work in the meanwhile. This is the first time where I'm having so much issues with a computer build and any help would be appreciated at this point.
 
Does this sound like a case RMA?
 
Appreciate the support!
#1

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    d.burnette
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    Re: RTX 3090 FTW3 Ultra Red PCIE LED ON 2020/11/26 16:14:42 (permalink)
    Yep sure does to me.

    Don 
     
     
    EVGA Z390 Dark MB | i9 9900k CPU @ 5.2 GHz all cores | EVGA RTX 3090 FTW3 Ultra | 32 GB G Skill Trident Z 3200 MHz CL14 DDR4 Ram | Corsair H150i Pro Cooler | EVGA T2 Titanium 1000w Power Supply | Samsung 970 Pro 1TB m.2 Nvme | Samsung 970 Evo 1TB m.2 Nvme | Samsung 860 Evo 1TB SATA SSD | EVGA DG 87 Case |
     
     
     
     
     
     
     
     
     
     
    #2
    pennyboy79
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    Re: RTX 3090 FTW3 Ultra Red PCIE LED ON 2020/11/26 16:17:41 (permalink)
    duggiefresh
    Hello,
     
    I've been having issues all week with my RTX 3090 FTW3 Ultra card with intermittent display output issues and I guess this is breaking point. After starting a benchmark that proceeded to knocked out all my display output and cranked the fans to the max, I pressed the power button to reset the computer again and after restart, I saw the red led light up on the third PCIE port furthest from the fan + rgb header (or closest to the nvlink port).
     
    Here is what I've tried so far.
    • Swapped cables, didn't fix the issue
    • Swapped to another port on the power supply, didn't fix the issue
    • Swapped to another computer that I know is working, didn't fix the issue
    This is my Mobo+CPU+PSU:
    • Ryzen 5800x
    • x570 MSI Godlike
    • EVGA 1600 T2 PSU
    I've been trying to look for some sort of manual describing what these LEDs mean, but I really haven't seen anything from their manuals. I don't think they even have manuals for this series of cards specifically yet.
     
    I do have a second RTX 3090 coming in since I'm doing an SLI, so maybe that card will work in the meanwhile. This is the first time where I'm having so much issues with a computer build and any help would be appreciated at this point.
     
    Does this sound like a case RMA?
     
    Appreciate the support!


    Yes, this is pretty much what happened to my first card sadly.  I had to RMA it.  

    ASUS Maximus XI Hero Z390 MB | i9 9900k CPU | EVGA RTX 3090 FTW3 Ultra | 64 GB G.Skill Trident Z 3200 MHz DDR4 Ram | CoolerMaster ML360R RGB Cooler | Corsair AX1200i Power Supply | Samsung 970 Evo 1TB m.2 Nvme | Samsung 970 Evo 1TB SSD | Corsair 900d Case |
    #3
    duggiefresh
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    Re: RTX 3090 FTW3 Ultra Red PCIE LED ON 2020/11/26 16:31:06 (permalink)
    Well, that sucks. How long did that RMA process take for you since the 3090 is in limited stock?
    #4
    kacan22
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    Re: RTX 3090 FTW3 Ultra Red PCIE LED ON 2020/11/26 16:41:53 (permalink)
    Can you boot into windows or you are stuck with red light?. If you can try to reflash frimware on 3090
     
    This happend on my 2080ti ftw3 ultra in 2018. I was using 2x 2080ti ftw3 ultra on my system and i was able to boot into windows and reflash broken gpu with new frimware. It was a miracle. Card is still good and working.
    post edited by kacan22 - 2020/11/26 16:44:05


     

     
    #5
    IanJay
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    Re: RTX 3090 FTW3 Ultra Red PCIE LED ON 2020/11/26 18:31:51 (permalink)
    duggiefresh
    Well, that sucks. How long did that RMA process take for you since the 3090 is in limited stock?


    When I had to RMA my 3090 a new one was shipped out 3 days after receiving the dead one.

    I'm pretty sure they have stock set aside for RMAs
    #6
    duggiefresh
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    Re: RTX 3090 FTW3 Ultra Red PCIE LED ON 2020/11/26 20:52:52 (permalink)
    No, I think my card is dead for sure. None of the RGB LEDs are on and Windows can't detect the device, so I can't reflash the firmware unless there is a way to do it like in motherboards.
    #7
    Baasha
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    Re: RTX 3090 FTW3 Ultra Red PCIE LED ON 2020/11/27 18:17:14 (permalink)
    This is incredible - this happened to me last night and now I too have a red LED on the GPU. This is so frustrating. I hope it can be recovered - have you tried the "normal" BIOS and see if it worked then? I tried it and I still get no video signal.
     
    Looks like my card (3090 FTW3 Ultra) will have to be RMA'd as well. Ugh...

    4K, 5K, and 8K gaming - ThirtyIR 
     
    UberRig (C622): W-3175X @ 4.50Ghz | RTX 3090 FE SLI | EVGA SR-3 Dark | EVGA 1600T2 | Asetek 690LX-PN | Intel 905P (960GB) | Sabrent NVMe (8TB) | Phanteks Enthoo Elite | Dell AW5520QF | Sennheiser HD800 | Schiit Gungnir Multibit | Schiit Mjolnir 2
     
    Z490 Rig (Z490): 10900K @ 5.20Ghz | RTX 3090 FTW3 Ultra | ASUS MXIIE | Arctic Liquid Freezer II 280 | Samsung 970 Pro (1TB) | Samsung 970 Evo Plus (2TB) | EVGA 1600T2 | Corsair Carbide Air 540 | Dell AW5520QF | Sennheiser GSP 600
     
    Back-Up Rig (X99): 6950X @ 4.30Ghz | RTX 3090 FE SLI | ASUS RVE | Kraken X60 | Samsung 850 Pro (256GB) | Samsung 840 Evo (2TB) | Corsair AX1500i | Cooler Master Cosmos II | Dell UP3017Q | AKG-712 Pro | AudioEngine D1
    #8
    Naur1
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    Re: RTX 3090 FTW3 Ultra Red PCIE LED ON 2020/11/27 18:20:33 (permalink)
    This happened to me few days ago and currently in the RMA process.  Its a bad sign if the card RGB don't even light up at all.  Four day weekend to play some games and chill and here we are waiting to get a new replacement lol
    #9
    duggiefresh
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    Re: RTX 3090 FTW3 Ultra Red PCIE LED ON 2020/11/27 20:32:59 (permalink)
    Baasha
    This is incredible - this happened to me last night and now I too have a red LED on the GPU. This is so frustrating. I hope it can be recovered - have you tried the "normal" BIOS and see if it worked then? I tried it and I still get no video signal.
     
    Looks like my card (3090 FTW3 Ultra) will have to be RMA'd as well. Ugh...




    No, I have tried both bios and it no luck. It's still getting power because there is still indicator LEDs, so something is probably preventing the GPU from booting, most likely hardware imo. I submitted a support ticket today and I hope we can debug through this when they open up tomorrow, but I don't have high hopes because I don't have the tools nor do I want to tear down the card to see what the problem is and try to fix it.
    #10
    duggiefresh
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    Re: RTX 3090 FTW3 Ultra Red PCIE LED ON 2020/11/27 20:35:04 (permalink)
    Naur1
    This happened to me few days ago and currently in the RMA process.  Its a bad sign if the card RGB don't even light up at all.  Four day weekend to play some games and chill and here we are waiting to get a new replacement lol




    Same here, I have never had so many problems before. It probably didn't help that I was building a brand new PC. I took an entire week off hoping to get some sweet gaming time, but instead, I ended up troubleshooting and pretty much wasted an entire week
    #11
    schulmaster
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    Re: RTX 3090 FTW3 Ultra Red PCIE LED ON 2020/11/27 20:44:02 (permalink)
    Everyone speaks so highly about EVGA, and I know their customer service is great, but remaining silent on what has to be close to a 10% RMA rate on these FTLs is customer disservice. With stock so limited, and the queue system, this can't simply be vocal-minority-forumitis. Is it better to have 1% of your customers hate your RMA process, but 99% have a useable product the first time( ahem...ASUS...cough). Where is the mea culpa from EVGA? At the very least they could say "we see concern on the forums, but we assure RMA rates are within acceptable parameters". Even if that's a platitude, silence is worse.

    Case: --InWin LE S-Frame #111/500--
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    RAM:
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    GPU: ASUS RTX 3090 STRIX OC Edition
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    #12
    duggiefresh
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    Re: RTX 3090 FTW3 Ultra Red PCIE LED ON 2020/11/27 21:06:30 (permalink)
    schulmaster
    Everyone speaks so highly about EVGA, and I know their customer service is great, but remaining silent on what has to be close to a 10% RMA rate on these FTLs is customer disservice. With stock so limited, and the queue system, this can't simply be vocal-minority-forumitis. Is it better to have 1% of your customers hate your RMA process, but 99% have a useable product the first time( ahem...ASUS...cough). Where is the mea culpa from EVGA? At the very least they could say "we see concern on the forums, but we assure RMA rates are within acceptable parameters". Even if that's a platitude, silence is worse.



    I did feel like the quality was lower on this card for sure. Buildzoid made a video about EVGA's lackluster PCB this time for the 3080 FTW3s. For an extra $300 above MSRP, I expect it to better and at least comparable to the ROG Strix, which seems to be the best air-cooled card atm for the same price. The build quality of the card definitely felt worse compared to my old 2080ti ftw3 ultra.
    #13
    stoyaan
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    Re: RTX 3090 FTW3 Ultra Red PCIE LED ON 2020/11/27 23:34:05 (permalink)
    You're not alone.  My card did the same thing today while gaming.  Crashed once with 100% fans and no display.  Turned back on after.  After 1hr more of gaming, it crashed again, and is now completely dead.  Tried new PCI slot, new cables, new power supply, ...it's dead.  Guess I should have held on to my 2080Ti a bit longer.  I've had the card for 2 weeks and it ran perfectly fine until today.  I've been an EVGA customer for 15 years and this is the first issue I've had after 20+ products.  I wonder if it's an issue with EVGA this time around or something wrong with the RTX3xxx series.  
    #14
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