Hello All,
 
Ever since I installed my RTX3090 XC3 Ultra, I have been experiencing random black screen crashes whenever I am watching videos, doing web browsing or being idle at desktop. According to event viewer, these happened because the display driver stopped responding and successfully recovered. These crashes never occurred when I had games running. I have seen some users reporting these crashes here and at the Nvidia site. I came across with a fellow with the same problem and helped me work around it. I have not experienced any black screen crashes since. He recommended to do the following.
 
-Open Nvidia Control Panel and enable Debug mode under the Help tab.
-Open Nvidia Control Panel, go to Manage 3D settings, under Global Settings enable "Prefer maximum performance" in Power management mode.
 
It may not work for everyone but I think it is worth a try.
Below are some additional settings and info you may want to know.
 
-No GPU overclock (with the above settings on, GPU &  Memory clock are at 1695MHz and 9751MHz respectively at all times)
-No CPU overclock
-Nvidia Driver Version: 456.71
-Evga 750 supernova G3
-G-sync enabled monitor
 
I hope this helps.

I had/have same issue. It seems have to stabilized when I set "Prefer maximum performance". I wish EVGA would comment.

So I've tried adaptive and so far so good. And i've also disabled Gsync. If it still blacks out I will update here. I don't really want to stay on prefer maximum performance as that constantly keeps the gpu at 60 degrees and using unnecessary power. Adaptive is a good middle ground.

Anyone know if this is a hardware problem or drivers? I just installed a 3090 FTW 3 ULTRA and started getting this. It only happens when watching videos on YouTube. It alaso happened a couple times while starting a Zoom call. During games everything's perfectly fine. I uninstalled the latest drivers and went back to 456.71. Nothing's happened...yet.

My card JUST died. Shut off during a game and now I'm getting a red light near left PCIe cable. Card doesn't turn on anymore. Oh well. RMA'ing now...

I was using 3 separate cables. I have a Corsair HX1000i so i hope that wasn't the problem. I got my 2080 back in. All good for now. Sucks it happened at this time. I have to wait until tomorrow to talk to tech support so I can get a support ticket # to finish the RMA form.

I didn't overclock it at all. I usually leave everything stock.

Thanks. I hope so too. Hopefully they have some to send out, lol. The store where I bought mine had several. In total they had around 30 of them spread across their 4 stores.

First my store did a raffle because they only had a few. Then somehow they got A LOT more and sent out an email saying you can order online and pick up in store. Now they're only doing in-store purchases.

ekimkcorb
So on this same note - with both debug and maximum power both enabled i've hit another weird snag.
 
I've got two monitors - both 1440p one 60hz, the other 165hz. If i turn one of them off using their buttons on the bezel and then turn them back on the video output seizes up and im just stuck without video output until i restart the system. Going to try and clean out all video drivers and do a reinstall... but definitely not pleased with this performance so far :(
 
EDIT: Fresh install finished, same issues persisting above - Restarting the video driver fixes it though - Shortcut Win+Ctrl+Shift+B

Same issue here running Predator X34 and LG C9 @ 4k120. Gsync enabled on both.

how is there no evga response to this?
Same issue on EVGA GeForce RTX 3090 FTW3 ULTRA GAMING, 24G-P5-3987-KR
PSU EVGA SuperNOVA 1300 G2
CPU: i7 9700k
Current Nvidia Driver from 11/9
 
Windows error: Display driver nvlddmkm stopped responding and has successfully recovered.

Chiming in that I'm also experiencing a similar issue, and changing the power management has seemingly worked for now. I wouldn't consider this a long term solution though since power is being needlessly wasted.
 
GPU: EVGA RTX 3080 XC3 ULTRA GAMING
PSU: EVGA Supernova 650 P2
 
Just from reading around it seems many of us also have Supernova PSUs.

Having the same issue on my gigabyte 3080, never crashes if im playing games but I get the random black screen after playing video for a while.
Setting power mode to 'prefer maximum performance' fixes it but i'd rather not have my gpu eating 100watts 24/7...
 
Hope someone finds a better fix since getting a replacement card is going to take forever.

I don't know if it's the exact same issue, but my Gigabyte Gaming 3090 OC started getting black screens while playing games, with GPU fans starting to blast att 100%. I handed it in for RMA a couple of days ago.

yep, i get the same thing- ill be watching youtube, the rndom black screen, it flashes strange colors for one second t hen restarts my PC. Don't get me started on the 86c while playing metro exodus issue either, im kinda pissed at evga.....