Long story short(er)...had a 1070 burn its self out before Christmas. Sent it in for RMA as the card was only 5 months old. EVGA sent us out a replacement card. The replacement card showed up in an undamaged UPS box with a EVGA box inside(undamaged). Inside the evga box was the graphics card in an undamaged clear plastic sleeve. The card itself had obviously been dropped and had PCB damage to the corner. We started another RMA within hours of receiving the damaged card and sent this once back in.
 
Since sending it in EVGA has blamed everyone but themselves for the damaged PCB, even going as far in emails to state we where lying and that NO EVGA employee ever makes mistakes by sending out a damaged card.These emails have been going on for 3 weeks now back and forth about them blaming us, even blaming UPS for somehow damaging the card inside the undamaged UPS box. We have asked numerous time that our emails be forwarded to the upper management team but they refuse. So as of today, we dont have our original burned out card, we dont have our RMA broken replacement card, all we have is EVGA saying we damaged the card and we are out of luck.
 
All that being said...EVGA here is your warning, fix this issue, and fix it fast. If not, you can deal with the Youtube Video we will produce Specifically to show people the evidence as well as the correspondence emails on how you treat customers. Our Youtube channel has 500k+ subscribers and our twitter account has over 250k. You really want this bad press? 
 
Spoke With upper Management just now and they will be sending out a replacement card right away...Refreshing!!!! 

scottofazphx
Long story short(er)...had a 1070 burn its self out before Christmas. Sent it in for RMA as the card was only 5 months old. EVGA sent us out a replacement card. The replacement card showed up in an undamaged UPS box with a EVGA box inside(undamaged). Inside the evga box was the graphics card in an undamaged clear plastic sleeve. The card itself had obviously been dropped and had PCB damage to the corner. We started another RMA within hours of receiving the damaged card and sent this once back in.
 
Since sending it in EVGA has blamed everyone but themselves for the damaged PCB, even going as far in emails to state we where lying and that NO EVGA employee ever makes mistakes by sending out a damaged card.These emails have been going on for 3 weeks now back and forth about them blaming us, even blaming UPS for somehow damaging the card inside the undamaged UPS box. We have asked numerous time that our emails be forwarded to the upper management team but they refuse. So as of today, we dont have our original burned out card, we dont have our RMA broken replacement card, all we have is EVGA saying we damaged the card and we are out of luck.
 
All that being said...EVGA here is your warning, fix this issue, and fix it fast. If not, you can deal with the Youtube Video we will produce Specifically to show people the evidence as well as the correspondence emails on how you treat customers. Our Youtube channel has 500k+ subscribers and our twitter account has over 250k. You really want this bad press? 

Principle wins. I would do the same way. I would go as far as encouraging an actual unboxing to send to evga and show them in the future that products have arrived damaged.

If and when they send a new card, definitely get pictures of the box and complete unpackaging process. I know it sounds dumb, but it doesn’t hurt to protect yourself from claims like this.


I have asked the moderators to get you some assistance, and to move this to the warranty section as well.

scottofazphx
I forwarded to him as well now, thank you. Yes its amazing, They have blamed everyone but them selves. Hopefully they resolve, we have since replaced the card since it was in a workstation but this is more principle now. 

 
What's the principle? There's a chain between you and EVGA. Neither of you can prove which link in the chain resulted in the damage.  You're asking them to accept fault as fact when all you can assert is that it isn't your fault. If you've replaced the GPU under warranty,  what's the issue? Perhaps EVGA should make images of every GPU as it's placed in it's packaging?

HeavyHemi

scottofazphx
I forwarded to him as well now, thank you. Yes its amazing, They have blamed everyone but them selves. Hopefully they resolve, we have since replaced the card since it was in a workstation but this is more principle now. 

 
What's the principle? There's a chain between you and EVGA. Neither of you can prove which link in the chain resulted in the damage.  You're asking them to accept fault as fact when all you can assert is that it isn't your fault. If you've replaced the GPU under warranty,  what's the issue? Perhaps EVGA should make images of every GPU as it's placed in it's packaging?

Maybe but at what Cost?

@HeavyHemi No they did not replace the GPU, we went out and purchased another GPU. We have pictures of the GPU when it was opened, we have pictures of the plastic casing without the damage. This is WHY i will be making a video, to show people EVGA did everything in there power to avoid covering this RMA. Think about this, if your a company and dont want to cover warranty repairs....just send out a damaged gpu and blame everyone but yourself. Especially with the cost and supply of GPU's these days. I dont expect everyone on here to agree with me...that is until EVGA screws you as well. 
 

scottofazphx
@HeavyHemi No they did not replace the GPU, we went out and purchased another GPU. We have pictures of the GPU when it was opened, we have pictures of the plastic casing without the damage. This is WHY i will be making a video, to show people EVGA did everything in there power to avoid covering this RMA. Think about this, if your a company and dont want to cover warranty repairs....just send out a damaged gpu and blame everyone but yourself. Especially with the cost and supply of GPU's these days. I dont expect everyone on here to agree with me...that is until EVGA screws you as well. 
 

Well, how about showing us those pictures? Thanks.

HeavyHemi

bcavnaugh

HeavyHemi

scottofazphx
I forwarded to him as well now, thank you. Yes its amazing, They have blamed everyone but them selves. Hopefully they resolve, we have since replaced the card since it was in a workstation but this is more principle now. 

 
What's the principle? There's a chain between you and EVGA. Neither of you can prove which link in the chain resulted in the damage.  You're asking them to accept fault as fact when all you can assert is that it isn't your fault. If you've replaced the GPU under warranty,  what's the issue? Perhaps EVGA should make images of every GPU as it's placed in it's packaging?

Maybe but at what Cost?

I don't know. These 'threat threads' grandstanding crack me up. Yes it is annoying to get a damaged product. Too claim you're going to waste professional resources producing a video over it stretches credulity.

Heavy, I have seen you ignoring a blatant problem. I hope that you do not receive a damaged card and want any help if/when it happens. Where is the threat? Asking for help. Been told they are lying... finding out they actually have proof they are not lying. Get over yourself dude.

Moving to Warranty Section

There will be NO Video and No Bad press, EVGA has restored my confidence. Just got word after weeks of emails they will be replacing unit
 

Glad to hear that it was resolved. It’s amazing how taking to the forums typically gets the issues resolved nearly immediately.

Heavy, if it takes threatening a video or bad press to get evga to do the right thing, why shouldn’t someone utilize their resources?

I mean... a solid concept would be that evga not send out busted replacements to start with. In the past, they use to help the end user when this happened. Lately, they have been denying rmas for the absolute smallest ding, and then returning completely disturbing amounts of damages (as back by photos in other threads) and acting like this is an alright practice. That isn’t the EVGA that is known and trusted. THAT is shady business.

Glad you were able to figure it out. 

bcavnaugh
Panic Posting, but glad all worked out.

Panic posting after 3 weeks of getting shafted... ok.. maybe we should all go through a month long RMA from now on.

Its actually impressive how fast evga rectifies a situation once they get called out. Look at the psu thread from a few weeks ago. Everyone blamed the op for opening their psu, until they all realized their psu looked exactly the same. I guess every user that blamed the op in the thread should have their RMA denied on a lie too? No, these problems are posted because evga is doing something shady and the public needs to know to help keep thing going the right way for all users.

the_Scarlet_one

bcavnaugh
Panic Posting, but glad all worked out.

Panic posting after 3 weeks of getting shafted... ok.. maybe we should all go through a month long RMA from now on.

Its actually impressive how fast evga rectifies a situation once they get called out. Look at the psu thread from a few weeks ago. Everyone blamed the op for opening their psu, until they all realized their psu looked exactly the same. I guess every user that blamed the op in the thread should have their RMA denied on a lie too? No, these problems are posted because evga is doing something shady and the public needs to know to help keep thing going the right way for all users.

Well the OP is a bitcoin miner and we all know how well they take care of their gear. 

the_Scarlet_one

bcavnaugh
I just Did!
But I think that this is only because of the Holidays and the first month of the year.

Boo!!!! Holiday season is the worst for RMA’s.. hopefully you got a good working device back.

ShootingFlames
Well the OP is a bitcoin miner and we all know how well they take care of their gear. 

Is that a reason to treat someone as less than another?

If they treat their gear like trash, yes.