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Possible Faulty GTX 1660 Ti SC Ultra

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Fargus89
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2020/04/14 14:08:11 (permalink)
Hi folks. Turning here as a last ditch effort after several hours of troubleshooting in hopes of assistance or confirmation of DOA GPU. System specs and trouble shooting efforts below.
 
I'm able to run everything fine with my old GTX 950 as if nothing ever changed. When the 1660 is installed the PC just boots to black screen as soon as Windows would otherwise load up. When using the method of DDU in safe mode then reinstalling the drivers, I got as far as the video test before the usual screen blink, but the screen just never came back after that. I'm willing to try any other recommendation, but am I just out of luck for the time being and need to RMA?
 
System:
MOBO: ASUS ROG Strix X570-e
CPU: Ryzen 5 3600X
GPU: GTX 1660 Ti SC Ultra (The presumed problem)
PSU: Corsair CX600w
 
Troubleshooting:
  1. Tried all PCI-e ports on MOBO
  2. Reset CMOS and reattempted all ports
  3. Uninstalled all drivers using DDU in safe mode and installed driver 442.74 per Nvidia forum recommendation
  4. Disabled Windows fast boot
#1

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    Cool GTX
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    Re: Possible Faulty GTX 1660 Ti SC Ultra 2020/04/14 14:20:53 (permalink)
    sorry for the delay post released from filter
     
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    #2
    Sajin
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    Re: Possible Faulty GTX 1660 Ti SC Ultra 2020/04/14 15:16:49 (permalink)
    Occurs over hdmi, dvi & display port?
    #3
    Fargus89
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    Re: Possible Faulty GTX 1660 Ti SC Ultra 2020/04/14 15:19:19 (permalink)
    I've tried from HDMI and Display port, but I do not have a DVI cable unfortunately. Although, I might still have a VGA to DVI adapter, and I do have a VGA laying around.
    #4
    Sajin
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    Re: Possible Faulty GTX 1660 Ti SC Ultra 2020/04/14 15:20:59 (permalink)
    Time to rma imo.
    #5
    Fargus89
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    Re: Possible Faulty GTX 1660 Ti SC Ultra 2020/04/14 15:25:17 (permalink)
    OK :(
    You're the third person and 2nd moderator from different forums to say that so I guess I'll bite the bullet and get it started. I appreciate you taking a look anyway!
    #6
    Sajin
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    Re: Possible Faulty GTX 1660 Ti SC Ultra 2020/04/14 15:26:58 (permalink)
    No problem. Good luck with the rma.
    #7
    Fargus89
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    Re: Possible Faulty GTX 1660 Ti SC Ultra 2020/04/16 16:26:59 (permalink)
    I'm going to the different forum posts I made for help and updating with my solution that I've finally found. After exchanging the GPU with the merchant I purchased it from (so glad they had another one in inventory) I came home and experienced the same issues. Now more than ever I knew the issue was related to the GPU, but lo and behold the GPU alone is not to blame.
     
    I noticed with no driver installed I was able to get video output from this card. After doing lots of research I found some similar problems to what I was experiencing due to an HDCP handshake issue. When installing the driver the card again went to black screen, but by unplugging the HDMI and re-plugging it in after a few seconds, problem solved temporarily. So currently, I have the most recent drivers installed and have been gaming with no issues. The only thing is I have to unplug and replugin the HDMI cable every time I start up, reset, wake from sleep, etc. the computer. Looks like it's time for a new monitor too!
    #8
    Sajin
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    Re: Possible Faulty GTX 1660 Ti SC Ultra 2020/04/16 19:05:29 (permalink)
    Interesting. No need to upgrade your monitor you could just buy an adapter that ignores hdcp requests... https://www.amazon.com/dp/B004F9LVXC/?tag=hotoge-20
    #9
    kougar
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    Re: Possible Faulty GTX 1660 Ti SC Ultra 2020/04/16 22:26:34 (permalink)
    Doesn't quite make sense to me because your old GPU also used HDCP. It has unfortunately been baked into video cards for two decades, so unless you changed your monitor I would suspect it's the NVIDIA driver at fault, or possibly with how the driver is handling HDCP on that card.


    Have water, will cool. 
    #10
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