Well, this appears to be a running theme, but I think I have caught EVGA with the hand in the cookie jar.  I had a problem with the motherboard randomly rebooting.  So I prepared to send it in for warranty repair/replacement.  I learned my lesson a couple years earlier when I sent in a video card for repair and was told that a broken item (in a provided picture) precluded it from warranty.  Therefore I took a lot of pictures of the motherboard (including all the pins) before sending it in.  I put a socket protector on the CPU socket, put it in the anti-static bag and then in bubble wrap.  I received a notification that there were bent pins.  I sent my pics in showing that they were not bent when sent.

Their reply?  Wait for it.....  We rely on our techs pictures and findings.  Even though you showed that they were not bent before sending, our team says otherwise.  Sounds like the tech made a mistake and then denied the claim.  I even took pics with a recent receipt (for a Strix 270E (irony)) a few days earlier for date corroboration.  They told me to seek recompense from UPS.  I have been a customer of EVGA for over 15 years with over 20 products registered.
 
You will not need a mathematician to calculate the odds of me purchasing another EVGA product in the future.  I WAS a loyal supporter until this fiasco.
 
If you provide incentives to this group to reduce claims, you are creating a group of people who write their own checks at the expense of your customer base.  How long do you think this can go on before you lose ALL your customers.  Take a look at the review sites, half the issues you have is with this attitude.
 
Let me know if you want me to post the pics (Before from me, and After your tech bent the pins).

fiero2
Well, this appears to be a running theme, but I think I have caught EVGA with the hand in the cookie jar.  I had a problem with the motherboard randomly rebooting.  So I prepared to send it in for warranty repair/replacement.  I learned my lesson a couple years earlier when I sent in a video card for repair and was told that a broken item (in a provided picture) precluded it from warranty.  Therefore I took a lot of pictures of the motherboard (including all the pins) before sending it in.  I put a socket protector on the CPU socket, put it in the anti-static bag and then in bubble wrap.  I received a notification that there were bent pins.  I sent my pics in showing that they were not bent when sent.

Their reply?  Wait for it.....  We rely on our techs pictures and findings.  Even though you showed that they were not bent before sending, our team says otherwise.  Sounds like the tech made a mistake and then denied the claim.  I even took pics with a recent receipt (for a Strix 270E (irony)) a few days earlier for date corroboration.  They told me to seek recompense from UPS.  I have been a customer of EVGA for over 15 years with over 20 products registered.
 
You will not need a mathematician to calculate the odds of me purchasing another EVGA product in the future.  I WAS a loyal supporter until this fiasco.
 
If you provide incentives to this group to reduce claims, you are creating a group of people who write their own checks at the expense of your customer base.  How long do you think this can go on before you lose ALL your customers.  Take a look at the review sites, half the issues you have is with this attitude.
 
Let me know if you want me to post the pics (Before from me, and After your tech bent the pins).

Hello,
 
Sorry for the trouble! It appears that we have a supervisor currently working directly with you already. Please look out for an email / call from them!
 
If you have any further questions, please feel free to contact us via email or by phone at 1.888.881.3842. Our customer support office is open 24 hours a day, 7 days week.

Thank you,

Jacob B.

@EVGATECH_JacobB, I was notified that the supervisor denied the request (via the customer service rep I have been dealing with) stating even tho I can show proof that the pins were not bent before hand, they rely solely on the techs findings.  So, in other words, no matter the evidence I can provide to the contrary, my position is secondary to your employees opinion, no matter the evidence.  The funniest part of this whole ordeal is that I purchased an extended warranty on this motherboard.  

@JalenJade, I had the CPU cover over the socket.  I do not see how UPS could have damaged the motherboard CPU socket.  They are just trying to push it off on someone else.  The whole "Not My Problem" attitude.  This was similar when I use to work in a mainframe shop.  We would have several vendors supplying computing, storage, OS, etc.  Each would pawn it off on someone else saying "It is not my problem".  The only way you could get anyone to own up to it was to spend days isolating the issue (doing their work for them).  I have been talking a lot of my gamer friends and they have dropped EVGA because of this pattern of refusal and customer service.

fiero2
 The whole "Not My Problem" attitude.  This was similar when I use to work in a mainframe shop.  

When the item you admit has damage that is explicitly stated in the warranty is not covered I'm sure it is nothing like any shop you were in. 

Would you mind posting the images of your socket that you took before sending the board in?

If they won’t show here, you may have to load them onto a hosting site like Imgur, and then share the links.

Here are the images:
Mine:


 
Since they only allow me to upload 500k, these are 5MB each so you can zoom in TIGHT.
 
I cannot post their pictures since they have removed/deleted them.  I am using box to share the images
 

@Scarlet, that was a reflection.  What was identified did not have that identified.  What they found was on the right and below.  As soon as I can get the images from EVGA, I will show what they  identified.

I am on the phone with them now.  They removed the pictures but he promised to send me the pictures.  I asked for a vid showing them opening the box but they do not have that.  They stated that their techs are well trained and have years of experience.  I indicated that I have over 45 years experience in technology (Starting with Dec).  When they arrive, I will post.

Your images aren’t showing unfortunately. Could you post them the same way as before or post them to Imgur?

Sfill not seeing the pictures but I am sure the techs will take a look when the links work.

Hoggle
Still not seeing the pictures but I am sure the techs will take a look when the links work.

Not sure people understand how to link a jpg image... I am doing my best to keep up today, but users aren't listening at this point, lol.

fiero2
Here is what they provided:
 

 

 




 
Here is the closeup of my socket:
(Before I sent it in)

 
I think you selected the wrong socket image for your last picture you posted.  I went to the link you used to share your images, and moved them all to IMGUR, then added them into your post so they are in the same order.
 
 
Incorrect photo posted.  Notice the three fuschia circles:  brown capacitors, no lint/dust/reflection in the pins that I pointed out earlier, and no thermal paste beside the socket.

 
Your original pictures.  There was thermal paste, the piece of lint/dust/reflection was visible, and the capacitors in the top center of the socket are more yellow.

 
EVGA's picture The dust, capacitors, and thermal paste are consistent through the rest of the images.

It does look like the wrong image, let me find it.

EVGA's motherboards are pretty lackluster and overpriced anyway. And their software and firmware is usually quite terrible. The way EVGA has been handling warranties lately is astonishing. Good idea keeping away from EVGA products until something changes.